Ponta N Palace

Hotels
7.5 (189 reviews)
Rua Pedro Fonseca Filho , Natal , br

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Wonderful location
Excellent staff service
Great breakfast
Cons:
Cleanliness issues
Room maintenance problems
Limited in-house dining options

Categories

Cleanliness
6.21
Multiple reviews indicated issues such as unclean rooms and a lack of proper maintenance.
Service
8.18
Staff were mentioned as attentive and friendly, contributing positively to the experience.
Location
9.22
Many reviews praised the excellent location and beautiful views.
Room Quality
6.67
While some positive remarks were made about the comfort, there were notable complaints regarding cleanliness and maintenance.
Amenities
7.2
Amenities were generally acceptable, though some aspects, like the lack of available food and drink, were noted as downsides.
Value for Money
7.16
Overall cost efficiency was acknowledged, though many felt improvements were necessary.
Food and Beverage
8.21
The breakfast was frequently described as excellent and varied.
Overall Experience
7.18
A combination of highs and lows, with significant praise for location and service but concerns regarding cleanliness and repairs.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:37

Property Description

Luxurious Accommodation
Laina's Place Hotel offers comfortable rooms with modern amenities, including air conditioning, TV, and minibar. Some rooms even feature a private balcony for a touch of elegance.

Relaxation and Convenience
Guests can unwind by the outdoor swimming pool or take a short stroll to Ponta Negra Beach. Enjoy a complimentary regional breakfast buffet with fresh fruits and juices. The central location also provides easy access to nearby restaurants and bars.

Exceptional Service and Location
With a 24-hour front desk, guests can receive assistance at any time. The hotel's proximity to Natals main attractions, such as the Convention Centre and Morro do Careca, makes it a prime choice for travelers. Book your stay at Laina's Place Hotel for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 189 reviews
Cleanliness: 6.21
Service: 8.18
Location: 9.22
Room Quality: 6.67
Amenities: 7.2
Value for Money: 7.16
Food and Beverage: 8.21
Overall Experience: 7.18
P
Paulino • solo_traveller • br
8
Pros:

Ótimo atendimento, lugar calmo e tranquilo, café da manhã bom.

Cons:

Estrutura do quarto.
Frigobar com bastante mofo, varanda suja, banheiro com janela bem suja.

2026-06-22 • via Nuitee
R
Rafael • solo_traveller • br
10
2026-06-17 • via Nuitee
R
Rita De Cassia • solo_traveller • br
9
2026-06-15 • via Nuitee
C
Camila • solo_traveller • br
9
Pros:

Funcionários atenciosos, a vista do quarto é maravilhosa, o quarto era muito confortável. A localização é excelente.

Cons:

Alguns mosquitos incomodavam um pouco no quarto , pois eles entravam por uma fresta na janela.

2026-06-10 • via Nuitee
J
José Humberto • couple • br
7
Pros:

Café bom. Localizaçõa Boa.

Cons:

Ar condicionado

2026-06-09 • via Nuitee
M
Maressa • solo_traveller • br
10
2026-06-04 • via Nuitee
D
Dias • solo_traveller • br
10
Pros:

Boa experiência,hotel legal confortável ,café da manhã bom,gostei muito voltarei.

2026-06-03 • via Nuitee
M
Medeiros • solo_traveller • br
10
2026-05-29 • via Nuitee
R
Relry • solo_traveller • br
10
2026-05-29 • via Nuitee
E
EMIR DASSOUKI • solo_traveller • br
1
Me lasquei
Pros:

Nada

Cons:

Instalações, limpeza, (tudo em obras, sujo e desconfortável

2026-05-27 • via Nuitee
B
Breno • solo_traveller • br
10
Hotel bem localizado e aconchegante.
Pros:

Excelente localização. Próximo de bons restaurantes, da praia, de mercado, farmácia etc.

2026-05-26 • via Nuitee
A
Aurelice • solo_traveller • br
6
2026-05-21 • via Nuitee
J
Jose • solo_traveller • br
8
2026-05-19 • via Nuitee
I
Iasmim • solo_traveller • br
7
Pros:

Localização muito boa em Ponta Negra, perto de restaurantes, food truck, mercados, feira de artesanato... E da praia rs.
Funcionários muito solícitos principalmente sr Edvaldo que foi muito simpático todas os dias que estive lá.
Café da manhã gostoso.

Cons:

Não gostei muito do assento do vaso, entendo que estão em processo de mudança de direção mas está precisando mudar.

2026-05-18 • via Nuitee
P
Paz • solo_traveller • br
10
Pros:

A vista

Cons:

Tudo

2026-05-14 • via Nuitee
C
Chiu Horng • solo_traveller • br
10
Pros:

Ótimo e perfeito

Cons:

Gostei de tudo

2026-05-13 • via Nuitee
E
Elisvan • solo_traveller • br
10
2026-05-13 • via Nuitee
P
Patricia • extended_group • br
1
Infelizmente não volto para esse hotel.
Pros:

Do atendimento de um colaborador chamado Claudio.
Muito educado e solicito, apenas ele.

Cons:

Infelizmente não foi uma experiência agradável.
No primeiro quarto o vidro do box quebrado, as tampas das lixeiras tb quebradas, a água do ar condicionado despejada pela parede, e sobre a tomada próxima a cabeceira da cama.
Então pedi no segundo dia ppara mudar de quarto e novamente problemas com o banheiro, o mesmo estava sem vidro o box. Procurei pela administração e disseram que era assim mesmo, que ja tinha solicitado a reposição.
Toda vez que tomava banho molhava o banheiro todo.
O café da manhã Tb não foi bom, fraco sem muitas opções de fruta, bolo, etc.

2026-05-11 • via Nuitee
E
Edinaldo • solo_traveller • br
6
Pros:

Café da manhã

Cons:

Banheiro péssimo

2026-05-05 • via Nuitee
F
Flábio • couple • br
7
Pros:

Café da manhã top, comida bem temperada com boa variação. Banheiro do quarto ok, Localização perfeita, perto de bons lugares e podendo ir a pé pra feirinha, área dos foods, restaurantes bons ao redor, piscina limpa e uma Boa Vista do morro do careca.
Nós colocaram em um acomodação péssima, certeza que fazia pouco tempo que tinham terminado a reforma, vidros sujos, porta ruim pra fechar, cama HORRÍVEL, frigobar em péssimo estado!

Cons:

Nós colocaram em um acomodação péssima, certeza que fazia pouco tempo que tinham terminado a reforma, vidros sujos, porta ruim pra fechar, Cama HORRÍVEL, juntaram duas camas! frigobar em péssimo estado! Poucas tomadas no quarto!

2026-05-04 • via Nuitee