The First Islatel

Hotels
7.5 (15 reviews)
Alaminos - Lucap Road , Lucap , ph

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Facilities

Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Calm and comfortable
Cons:
Customer service

Categories

Cleanliness
7.5
Guests appreciated the overall cleanliness of the hotel.
Service
7
Mixed reviews on customer service, with some guests mentioning issues.
Location
7
The hotel's location was seen as convenient by some guests.
Room Quality
7
Rooms were described as comfortable by some guests.
Amenities
7
Amenities provided were satisfactory overall, with mixed feedback.
Value for Money
7
Mixed opinions on the value for money offered by the hotel.
Food and Beverage
7
Food and beverage services received mixed reviews.
Overall Experience
7
Overall guest experiences varied, with some positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-27 17:56

Property Description

Luxurious Accommodation with Spectacular Views

Exquisite Dining Experience

Indulge in a variety of American and local dishes at our restaurant, or unwind with a cocktail at the bar.

Exceptional Service and Convenience

Our 24-hour front desk staff, fluent in English and Filipino, are always available to assist you. Enjoy air-conditioned rooms equipped with modern amenities, a private beach area, and a refreshing outdoor swimming pool.

Experience tranquility and comfort at The First Islatel, ideally located near the picturesque Hundred Islands National Park. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 15 reviews
Cleanliness: 7.5
Service: 7
Location: 7
Room Quality: 7
Amenities: 7
Value for Money: 7
Food and Beverage: 7
Overall Experience: 7
O
Ofelia • young couple • us
4
I’m about to lose my refundable $34 that booking.com charged me.
Pros:

Calm and comfortable

Cons:

Customer service

2025-03-02 • via Nuitee
C
Corinne • family with young children • us
3
Poor
Pros:

Location

Cons:

Doors & bathroom were very dirty. We didn't get the room we booked & pre-paid for. The staff broke a wheel off of our suitcase bringing it to the room. The elevator was super tiny & broken. We had to carry our suitcases down the stairs when leaving.

2024-12-14 • via Nuitee
G
Gregory • with friends • ph
8
Very good
2024-05-22 • via Nuitee
P
Pat • solo traveller • ie
6
Pleasant
2024-03-04 • via Nuitee
G
Geormeia • young couple • ph
6
It was okay, but not worth what we paid for during our stay.
Pros:

The room was great. The AC was quiet, and the bed was very comfortable.

The location is really convenient, because it’s close to the town proper so you have easy access to everything you might need.

Some of the staff were really nice, especially the security guard by the entrance. He helped us a lot during our stay.

Cons:

The shower wasn’t working properly in our room. You can’t set the heater. When you turn the knob to Hot (however you set it doesn’t matter), it will go to burning hot and then cold after. You’ll have to reset it again, but it’ll cycle through those temps no matter what. It was inconvenient to use.

Also there’s not much sound proofing. During our stay, the hotel had a lot of events that they hosted. We could hear all the music and the noise in our room, even the ones taking place in the function hall on the upper floors.

Regarding events too, if one is hosted in the ground floor restaurant, the kitchen is closed for other guests. One of the reasons we wanted to stay in a hotel such as this was for the convenience, which included not having to worry about where we’ll get our food. Sadly tho, when we arrived, their restaurant was preparing for an event happening that night, so they weren’t able to accommodate us.

Speaking of food, too: there was a slight miscommunication for our first breakfast. During the night, the reception phoned us to ask for our order for breakfast. We used the menu on the side table (as indicated by the receptionist). They even confirmed with us if we wanted to eat it on the poolside or delivered to our room, we chose the latter and agreed with the 8:30 to 9am delivery.

Come morning, there was no food delivery. I contacted the desk and they said it was a buffet breakfast and that there was no ordered food coming in. To add to that, it was 9AM when I called. The rules said that the breakfast was served until 10AM. At the time we called, the food was already packed up. They still did serve us a plate… of cold, random variety.

Although the staff that served us was nice, we never used or called the restaurant or kitchen again.

2023-12-27 • via Nuitee
F
Florendo • family with young children • us
10
Will recommend
Pros:

Modern, clean and friendly staff.

Cons:

Nothing really, just stayed for 1 night.

2023-11-23 • via Nuitee
C
Cindy • family with young children • ae
10
Exceed expectation
Pros:

I really recommend this hotel, staffs are very friendly, special mention to Ashley who really do her extra mile to support i all our needs. From hotel booking to hundred island trip till the medicines that we need during emergency situation..this hotel really exceed my expectations.Its an amazing experience

2023-07-03 • via Nuitee
M
Maricar • group • ph
9
Superb
2023-06-17 • via Nuitee
A
Anonymous • family with young children • ph
10
A good place to stay in Alaminos Pangasinan. The hotel was clean and the hotel staffs are very accommodating. A free tou
2023-03-15 • via Nuitee
M
Maria • young couple • ph
6
Pleasant
2023-03-06 • via Nuitee
B
Brett • review category business travellers • au
4
Disappointing
Pros:

Friendly staff and day outing provided by hotel to beach. Excellent king size mattress.

Cons:

Bad odour in bathroom, bathroom door required to keep closed the whole stay to stop coming into bedroom and also bad odour outside near drains. No in house breakfast, needed to go to restaurant at front of the hotel , limited manu, no breakfast juice on offer, no cereal. Room cleaning service was just once in the 4 days we stayed, shower screen inadequate bathroom floor floods each time you use the shower and then the bath mat is soaked, not replaced by house keeping, extra towels at at cost if requested. Needed to ask house keeping for toilet paper in the hallway. The in-house restaurant was only used for functions and not guest staying there.

2023-03-03 • via Nuitee
J
Joshua • review category business travellers • ph
10
We really enjoyed our stay here. Thank you for the wonderful experience.
Pros:

The Room was spacious

2023-01-23 • via Nuitee
A
Anonuevo • family with young children • ph
10
Exceptional
Pros:

The place was new

Cons:

There was a mix up on the website but the staff made sure our stay is comfortable

2022-12-27 • via Nuitee
V
Vladimiro • young couple • au
8
Very good
Pros:

modern,clean,pool !

Cons:

not been able to watch movies or multi channels.

2022-12-22 • via Nuitee
C
Cyro • review category business travellers • jp
9
Really good!
Pros:

Room was comfortable and the food was good, also liked the pool. Also a short distance from the hundred islands wharf. I think there are very few hotels in the area that provide the same kind of service!

Cons:

Water pressure was a little weak in the bathroom, price is also a bit expensive but that's fine

2022-12-21 • via Nuitee