The Union Hotel

Hotels
5.9 (554 reviews)
186 Doctor Pixley Kaseme Street Hilton Mansions , Durban , za

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Affordable prices
Cons:
Noise issues
Poor amenities

Categories

Cleanliness
4.79
Many reviews mention noise and unclean rooms, impacting the perceived cleanliness.
Service
7.26
Mixed feelings expressed about service, with some positive remarks about staff being friendly.
Location
9.3
Consistently mentioned as a positive aspect, situated in a central location.
Room Quality
5.75
Complaints about uncomfortable beds and noise suggest room quality is below expectations.
Amenities
4.78
Reviews indicate major shortcomings in amenities, such as lack of towels and tea sets.
Value for Money
6.74
Some reviewers noted affordability, but major unsatisfactory experiences impact perceived value.
Food and Beverage
2.79
Frequent requests for breakfast and tea points to disappointment in food and beverage options.
Overall Experience
5.76
General sentiment is mixed, with highlights on location but numerous complaints about facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 05:40

Property Description

Prime Location in Durban City Centre
Experience the vibrant heart of Durban at The Union Hotel, just 1.9 km from Point Yacht Club. Enjoy the convenience of air-conditioned rooms and complimentary WiFi in the reception area.

Comfortable Accommodation
Relax in our air-conditioned rooms, each equipped with a flat-screen TV and a private bathroom for your comfort.

Convenient Amenities
Benefit from our 24-hour front desk and unwind in the shared lounge. Explore nearby attractions like Moses Mabhida Stadium and uShaka Marine World.

Book your stay at The Union Hotel now and make the most of your time in Durban!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for ZAR 200 per person per night when using an existing bed.
    Children up to and including 11 years old stay for ZAR 200 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs ZAR 50 per day.

Location

Guest Reviews

5.9
Based on 554 reviews
Cleanliness: 4.79
Service: 7.26
Location: 9.3
Room Quality: 5.75
Amenities: 4.78
Value for Money: 6.74
Food and Beverage: 2.79
Overall Experience: 5.76
S
Sabelo Welcome • solo_traveller • za
7
2026-07-16 • via Nuitee
R
Ramorakane • solo_traveller • za
6
Pros:

Friendly staff members

Cons:

That I have to pay for the parking

2026-07-16 • via Nuitee
M
Mlungisi • solo_traveller • za
5
2026-07-14 • via Nuitee
N
Nqobile • couple • za
1
Horrible
Pros:

Nothing

Cons:

The room was dity

2026-07-13 • via Nuitee
A
Andile • couple • za
6
The overall stay wasn’t bad bcs the room was okay even though we failed switching on the aircon but apart from that it w
Pros:

Location of the property was convenient to me

Cons:

Reception is not appealing,the table is broken and makes one to lose hope of the whole accommodation

2026-07-13 • via Nuitee
T
Thereso • extended_group • za
8
2026-07-12 • via Nuitee
M
Mothupi • couple • za
1
2026-07-07 • via Nuitee
N
Nompumelelo Angel • solo_traveller • za
6
2026-07-06 • via Nuitee
N
Ngubane • solo_traveller • za
7
2026-06-20 • via Nuitee
C
Chabalala • couple • za
3
2026-06-19 • via Nuitee
M
Mupimpila • solo_traveller • zm
6
2026-06-19 • via Nuitee
D
Dinkemetse • solo_traveller • za
10
I think they should improve on thier wifi they did give me the code but it works for some minutes
Pros:

Staff were very friendly

Cons:

Is nearbytor every facilities

2026-06-17 • via Nuitee
A
Aggrey • solo_traveller • ug
7
2026-06-17 • via Nuitee
R
roberto • solo_traveller • it
2
2026-06-17 • via Nuitee
A
abraham • solo_traveller • zm
10
Pros:

Coming back next year
This is home for every comrades.

2026-06-16 • via Nuitee
Z
Zanele • couple • za
10
2026-06-15 • via Nuitee
A
abraham • solo_traveller • zm
10
Pros:

I will make use of the facility over and over again, highly recommended

Cons:

All good

2026-06-12 • via Nuitee
D
Dludlu • extended_group • za
4
Didn't like it
Pros:

Only the air conditioning

Cons:

Just the air conditioner other than that, nothing. The television was on one station which we couldn't change it from remote. My friend forgot her small bag in one of the cupboard. When she went to get it,one of the stuff members locked it in her locker. I dnt understand why she did that cause according to my point of view, she was suppose to leave it at reception. That was unprofessional. I was not happy at all about that.

2026-06-09 • via Nuitee
N
NZUZA • couple • za
7
Everything was good except the air conditioner
Pros:

Location is good

Cons:

Air conditioner was not working

2026-06-05 • via Nuitee
R
Ray • solo_traveller • za
5
Pros:

Location was clear, shower was clean but small.

Cons:

The comfort in the bed wasn't clean and it got stains, the bed was skebhe needs to be changed and TV wasn't working 😒

2026-06-04 • via Nuitee