The Union Hotel

Hotels
5.9 (533 reviews)
186 Doctor Pixley Kaseme Street Hilton Mansions , Durban , za

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Facilities for disabled guests
Ironing service
Currency exchange
Non-smoking throughout
Shared lounge/TV area
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Affordable prices
Cons:
Noise issues
Poor amenities

Categories

Cleanliness
4.79
Many reviews mention noise and unclean rooms, impacting the perceived cleanliness.
Service
7.26
Mixed feelings expressed about service, with some positive remarks about staff being friendly.
Location
9.3
Consistently mentioned as a positive aspect, situated in a central location.
Room Quality
5.75
Complaints about uncomfortable beds and noise suggest room quality is below expectations.
Amenities
4.78
Reviews indicate major shortcomings in amenities, such as lack of towels and tea sets.
Value for Money
6.74
Some reviewers noted affordability, but major unsatisfactory experiences impact perceived value.
Food and Beverage
2.79
Frequent requests for breakfast and tea points to disappointment in food and beverage options.
Overall Experience
5.76
General sentiment is mixed, with highlights on location but numerous complaints about facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 05:40

Property Description

Prime Location in Durban City Centre
Experience the vibrant heart of Durban at The Union Hotel, just 1.9 km from Point Yacht Club. Enjoy the convenience of air-conditioned rooms and complimentary WiFi in the reception area.

Comfortable Accommodation
Relax in our air-conditioned rooms, each equipped with a flat-screen TV and a private bathroom for your comfort.

Convenient Amenities
Benefit from our 24-hour front desk and unwind in the shared lounge. Explore nearby attractions like Moses Mabhida Stadium and uShaka Marine World.

Book your stay at The Union Hotel now and make the most of your time in Durban!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for ZAR 200 per person per night when using an existing bed.
    Children up to and including 11 years old stay for ZAR 200 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs ZAR 50 per day.

Location

Guest Reviews

5.9
Based on 533 reviews
Cleanliness: 4.79
Service: 7.26
Location: 9.3
Room Quality: 5.75
Amenities: 4.78
Value for Money: 6.74
Food and Beverage: 2.79
Overall Experience: 5.76
N
Nokuthula • solo_traveller • za
1
Pros:

Nothing is good laphana

Cons:

Broken bed,bad smell,

2026-05-07 • via Nuitee
S
Sinenhlahla • couple • za
1
Pros:

Nothing

Cons:

Not3

2026-05-06 • via Nuitee
N
Nobela • couple • za
2
I stayed because I was stranded
Pros:

The room was not reserved for us . They were surprised to see us and the stories of booking trouble Bookings. The had to give us the room which was not clean and the air conditioner was not working. The guy refused me to talk to the manager. He said I should go back to booking to solve my problem . When I try to call the number it was ringing where we was. He said they can extend check out time then I said it doesn’t solve the problem . I asked if the person walk in how much he said 450 then I asked refund cause the room was not conducive . He refused and said booking is the one who will solve the problem. I ended up saying if I was rich I will go to other places of accommodation . The following day the give us another room but bed was uncomfortable

Cons:

Security helps with WiFi connections

2026-05-04 • via Nuitee
N
Nkululeko • solo_traveller • za
8
2026-04-25 • via Nuitee
L
Lethuxolo • solo_traveller • za
6
2026-04-24 • via Nuitee
Z
Zanele • couple • za
5
2026-04-23 • via Nuitee
N
Nonkululeko • solo_traveller • za
6
2026-04-14 • via Nuitee
N
Nombulelo • solo_traveller • za
5
Pros:

That it was close to ICC

Cons:

The bed was hard and the base is on the floor there were 🪳in the room the tap from the basin was broken

2026-04-13 • via Nuitee
Y
Yoliswa • solo_traveller • za
1
2026-04-12 • via Nuitee
T
Thembeka • couple • za
1
Unexpected
Cons:

The light was not coming on and the TV remote was not working the Wi-Fi was not working at all.
Over all I was not happy as the staff was not help full it took more than two hours for them to come help
They were only able to fix the remote but not the light or the wifi

2026-04-03 • via Nuitee
N
ncane • couple • za
8
2026-03-19 • via Nuitee
K
Kutlwano • extended_group • za
5
2026-03-16 • via Nuitee
K
Kutlwano • extended_group • za
10
2026-03-16 • via Nuitee
N
Nothando • couple • za
7
I had a great time with my partner, very affordable and the staff was super friendly helpful
Cons:

The towels were not provided

2026-03-04 • via Nuitee
M
Magwaza • couple • za
2
2026-03-03 • via Nuitee
P
Perfect • solo_traveller • za
1
Pros:

Nothing

Cons:

Everything was a mess

2026-03-02 • via Nuitee
N
Nkonyane • couple • za
5
Pros:

Nothing

2026-03-02 • via Nuitee
E
Elizabeth • family_with_children • za
8
Pros:

Everything

2026-02-24 • via Nuitee
T
Thando Zulu • solo_traveller • za
6
2026-02-12 • via Nuitee
S
Simelane • couple • za
6
2026-02-08 • via Nuitee