Miraluna 233 at Luum Zama

Hotels
8.3 (4 reviews)
MIRALUNA TULUM, Aldea Zama, Tulum, Quintana Roo , Tulum , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Fire extinguishers
Sanitized tableware & silverware
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room cleaning delays
Limited amenities

Categories

Cleanliness
6
Mixed reviews on cleanliness due to reports of delayed room cleaning.
Service
7.5
Service was generally praised, with some guests complaining about room cleaning delays.
Location
8.5
Excellent location near key landmarks and accessible public transport.
Room Quality
6
Varied feedback on room quality, with some mentioning maintenance issues.
Amenities
7
Satisfactory amenities with positive mentions of the gym and pool, but no spa services.
Value for Money
6
Mixed reviews on pricing, with some finding it expensive for the services offered.
Food and Beverage
7
Positive feedback on breakfast and restaurant services, with some suggesting more variety.
Overall Experience
6.5
Varied overall experience feedback with room cleaning as a common concern.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 20:28

Property Description

Luxurious Accommodation

Miraluna 233 at Luum Zama offers a luxurious stay in Tulum, featuring free WiFi and air-conditioned rooms. Each room is equipped with a coffee machine, private bathroom with premium toiletries, and cozy bed linens.

Convenient Location

Located just a short distance from Tulum's popular attractions such as the Tulum Archeological Site and Sian Ka´an Biosphere Reserve, our hotel provides easy access to must-see destinations.

Relaxing Environment

Escape to a peaceful oasis at Miraluna 233 at Luum Zama, a non-smoking property where you can unwind and recharge. With nearby access to Cozumel International Airport, your dream vacation is just a booking away.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.3
Based on 4 reviews
Cleanliness: 6
Service: 7.5
Location: 8.5
Room Quality: 6
Amenities: 7
Value for Money: 6
Food and Beverage: 7
Overall Experience: 6.5
M
Marcos • solo_traveller • ar
10
2026-02-10 • via Nuitee
S
Sandy • with friends • ca
9
Superb
Pros:

Beautiful

Cons:

No cleaning room in 10 days

2025-05-01 • via Nuitee
D
Deline • young couple • ca
4
TRAVELERS BEWARE MULTIPLE SAFETY CONCERNS!
Pros:

The amenities were nice and staff wonderful recommend the building just not this unit.

Cons:

DANGER do not stay in this property. We stayed here and had multiple safety concerns that the owner ignored. I sent multiple msgs to them while there and they ignored all till we left.
1) they do t tell you till after your cancellation period is expired that there is construction in the area and could affect your stay.
2) there is no privacy in the bathroom windows. You can if you walk up to the next floor and look down you can see the entire toilet and shower. We had to place sore bed sheets for privacy.
3) the bathroom windows and the patio door (DO NOT LOCK)
4) the kitchen cabinets don’t close properly they are sagging and it looks like someone used a cleaner on them and wrecked them. Also has mold on inside under sink.
5) We were given 1 towel and 1 face cloth each for the week the building does not provide towels for pool so you need your 1 towel for everything. When I asked about more towels I was told they would look into it but that there may be an additional charge.
6) there are no dish towels or wash clothes, no spices except for some salt. You will need to buy your own things to maintain this place.
7) the smart tv will not connect to the wifi so you will not be able to use it. I literally spends hours trouble shooting it.

All of these concerns were brought to the attention of the owner. Ether while we were there or within 24hrs from leaving. The response I received was that the concerns were brought up too late. They were not.

The property is wonderful but I highly suggest finding a different unit.

2024-03-21 • via Nuitee
J
Jhanna • review category business travellers • us
10
Kept extending my stay in this magical place. Highly recommend!
2023-05-01 • via Nuitee
J
Jhanna • review category business travellers • us
10
Best place to stay in Tulum!
2023-05-01 • via Nuitee