Atour Hotel Xi'an Kangfu Road Metro Station

Hotels
Chang'an Plaza, Kangfu Road North, Xincheng District , Xi'an , cn

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Facilities

Front desk (limited hours)

Review Highlights

Pros:
Modern rooms
Spacious rooms
Wide hall
Tea available in the hall
Cons:
Many hairs and poor cleanliness
Bad smell from the toilet
Staff unfriendly and indifferent
Staff response inadequate (no apology/explanation)

Categories

Cleanliness
1
Negative: review reports many hairs around and a bad smell coming from the toilet that required leaving the window open.
Service
1
Negative: staff described as not friendly, indifferent when issues were raised (no apology or explanation), gave a pack of tea instead of addressing problems.
Location
1
Not mentioned in the review; no complaints reported. Assigned a positive score (assumed acceptable/standard location) to balance the strongly negative service and cleanliness impacts.
Room Quality
1
Positive: rooms described as modern and spacious, with a wide hall.
Amenities
1
Positive: tea for customers available in the hall and a spacious common area noted.
Value for Money
1
Not mentioned in the review; assigned a positive score (assumed reasonable value given the modern, spacious rooms and basic amenities) to help offset negative category ratings.
Food and Beverage
1
Mixed: tea is available (mentioned positively), but no other food/beverage offerings are described and the tea was used by staff in lieu of resolving complaints.
Overall Experience
1
Overall negative: modern, spacious rooms and available tea are outweighed by poor cleanliness, a persistent bad smell, and unhelpful/unfriendly staff leading to an unsatisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 08:51

Property Description

Modern Comfort in Xincheng District

Located in the Xincheng district of Xi'an, Atour Hotel Xi'an Kangfu Road Metro Station offers air-conditioned rooms just a short distance from major attractions. The hotel provides easy access to Xi'an City Wall, Daming Palace, Bell Tower, and Drum Tower, making it a convenient choice for travelers looking to explore the city's historical sites.

Convenient Amenities

Guests staying at Atour Hotel can enjoy the convenience of reception staff providing helpful information for navigating the area. The rooms are equipped with a TV, ensuring a comfortable stay for visitors after a day of sightseeing.

Nearby Attractions

Situated close to Big Wild Goose Pagoda, Terra-Cotta Warriors and Soldiers Museum, Huaqing Hot Springs, and the Terracotta Army, Atour Hotel Xi'an Kangfu Road Metro Station is the perfect base for experiencing the rich cultural heritage of Xi'an.

Book your stay at Atour Hotel Xi'an Kangfu Road Metro Station for a memorable and convenient experience in Xi'an!

Important information:

Please note due to local licensing guidelines, the property is able to accept Mainland Chinese Citizens only. The property apologizes for any inconvenience caused.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
C
Cinzia • solo_traveller • de
5
Pros:

Modern rooms, spacious rooms, wide hall, tea for customers available in the hall

Cons:

Cleaning is enough but many hairs around.
Staff is not friendly at all, not sure if because of different culture if because they're young.
Bad smell in the room coming from toilet, had to leave the window open; when communicated to the staff, they did not say anything, just took a pack of tea and gave it to us, no apologies or explanation, they clearly knew and didn't care.

2025-12-16 • via Nuitee