Urban Park Suites Hotel

Hotels
8.5 (86 reviews)
32 KG 218 Street Urban Park , Kigali , rw

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
AC issues
Limited breakfast options

Categories

Cleanliness
7.71
Mixed sentiments regarding cleanliness, with some reviews reporting issues and others praising it.
Service
9.18
Staff were frequently described as friendly, helpful, and quick in their responses.
Location
9.22
The hotel is conveniently located near the city center and the airport, praised for its accessibility.
Room Quality
8.17
Rooms were spacious and comfortable, but some complaints about AC and the age of the hotel.
Amenities
8.7
The hotel offers good amenities; however, some guests noted issues with elevators.
Value for Money
8.66
The hotel is perceived as offering good value for its services compared to many 5-star establishments.
Food and Beverage
7.71
Breakfast received mixed reviews, with some guests praising it while others found it lacking.
Overall Experience
8.68
The overall sentiment was positive, with many guests enjoying their stay despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:16

Property Description

Luxurious Accommodation

Urban Park Suites, located in Kigali, offers a luxurious stay with air-conditioned rooms featuring modern amenities like a flat-screen TV, safety deposit box, and private bathroom. The hotel's elegant design and comfortable furnishings ensure a relaxing experience for guests.

Diverse Dining Options

Indulge in a culinary journey at Urban Park Suites with a restaurant serving a variety of cuisines including African, American, and Argentinian. Special dietary requests can be accommodated, ensuring a delightful dining experience for everyone.

Convenient Facilities and Services

From the outdoor swimming pool and fitness centre to the water sports facilities and business services like fax and photocopying, Urban Park Suites caters to all your needs. The multilingual staff at the 24-hour front desk ensures exceptional service throughout your stay.

Book your stay at Urban Park Suites now and experience luxury and convenience in the heart of Kigali.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 86 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 8.68
O
Odofin • solo_traveller • ng
8
My stay was wonderful
Pros:

Staff attitude is very good, always ready to offer help.

Cons:

Nothing

2026-07-15 • via Nuitee
S
Sigitoma • family_with_children • us
10
Recommended
Pros:

Everything, especially the people. Staff is very friendly, fast, professional. if there was any issue, they handled it immediately.

Cons:

There is no elevator.

2026-07-14 • via Nuitee
K
Kim M • solo_traveller • tz
9
2026-07-11 • via Nuitee
O
Odofin • solo_traveller • ng
9
My experience was excellent
Pros:

Conduct of the hotel staff was top notch

Cons:

Can't remember

2026-07-11 • via Nuitee
C
COURAGE • family_with_children • mt
9
Excellent, proximity was great too.
Pros:

Ambience was great, tasty meals.

Cons:

Not a lot of options.

2026-07-09 • via Nuitee
D
Didier • solo_traveller • fr
10
Je le recommande fortement pour un séjour à Kigali.
Pros:

La disponibilité et l’amabilité du personnel.

2026-06-16 • via Nuitee
D
Dismas • solo_traveller • ke
9
Pros:

Hospitable staff.
Especially the receptionists, gym and the pool side restaurant.

Can improve on the Asian foods variety.

Cons:

None

2026-06-16 • via Nuitee
P
Peter • solo_traveller • ch
9
A beautifully designed, airy oasis with fantastic dining—my second stay was just as relaxing as the first.
Pros:

Back for my second stay at Urban Park Suites Hotel, and it’s just as wonderful as I remembered. The rooms are beautifully designed with modern furniture and a relaxing, subtle color scheme. Walking to the on-site cafe or the two restaurants, including a fantastic rooftop spot, feels like a stroll through a garden, thanks to all the gorgeous plants in porcelain vases. It has a wonderfully open, airy feel—a refreshing change from typical, claustrophobic hotel buildings!

Cons:

I don’t want to nitpick but I think providing workspaces for laptop nomads to concentrate would greatly improve the value

2026-06-14 • via Nuitee
M
M.Hvamstad • solo_traveller • no
7
2026-05-23 • via Nuitee
M
M.Hvamstad • solo_traveller • no
7
2026-05-23 • via Nuitee
C
Chris • solo_traveller • ke
4
The staff were great, the experience not what I paid for.
Pros:

The staff were very responsive and friendly, although the issues I had were fundamentally unresolved.

Cons:

First I was transferred to a neighbouring hotel without forewarning or notice. The room was constricted and not what I had imagined leave alone paid for. Secondly, there was no internet throughout my stay in the neighbouring hotel. One reason I chose the hotel was internet. Thirdly, Breakfast was for example served at 7. Although I had to leave for work by 7 they could not work out any alternative offer for the one day I needed early breakfast. Despite a very friendly staff, I felt swindled by this experience.

2026-05-16 • via Nuitee
A
Aika • solo_traveller • nl
4
No go!
Pros:

Nothing to mention

Cons:

They had overbooked. Told me a lie about plumbing problems and set me up in the hotel across the street. There I found a lower standard. Luckily friendly staff. I paid the full price. Unfortunately a non-refundable booking so I felt obliged to accept.

2026-05-12 • via Nuitee
M
Martijn • extended_group • nl
8
Prima plek om even een dag/nacht te verblijven!
Pros:

De prijs kwaliteit en ruimte is goed.

2026-05-02 • via Nuitee
L
Lucjan • solo_traveller • pl
10
Pros:

Everything was perfect.

Cons:

I had to leave this wonderfull place

2026-04-30 • via Nuitee
M
Martijn • extended_group • nl
8
2026-04-27 • via Nuitee
G
German • solo_traveller • fr
8
Pros:

Spacious rooms

Cons:

Bad quality Breakfast

2026-04-23 • via Nuitee
E
Elad • family_with_children • il
10
Pros:

אהבנו נורא את החדר המרווח והנקי.

2026-04-19 • via Nuitee
S
Steve • solo_traveller • gb
8
Great location friendly good value local hotel
Pros:

Great front office staff rooms are large and pool is good
Flexible early check time
If you want to experience a lively area remera has great music bars and food

Cons:

Airport pick up was a no show and had to ring hotel and wait 30 minutes before taxi showed up Air con not working on arrival but switched rooms so fine

2026-03-23 • via Nuitee
T
taytel • solo_traveller • ng
8
Served my purpose well enough
Pros:

The Suite (design, space et al)
Lots of fruits and veg in the diet
Airport proximity
Genius-friendly
friendly staff (mostly)
Calm environs
Nice milkshake options

Cons:

AC in the living room fluctuated a lot. Not a biggie if you are mostly out. Becomes frustrating when you stay indoors longer
The 'British breakfast' (Strange)
Beyond POS terminals, alternative payment options/methods required
For a hotel this nice, occupancy ought to be better. Barely ran into any guests.

2026-03-19 • via Nuitee
S
Samuel • solo_traveller • rw
9
Pros:

It's very clean, the food is good, the location is also good. Like 500m from main road, staff was helpful and rooms are spacious

2026-03-11 • via Nuitee