PRIME CITY HOTEL KLUANG

Hotels
7.2 (821 reviews)
NO 20 JALAN BAKAWALI , Kluang , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Front desk (limited hours)
Self parking (surcharge)
Offsite parking discounted rates available
Exercise/lap pool
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.7
Cleanliness failed according to some reviews, indicating areas need improvement.
Service
8.2
While there were some complaints about staff behavior, others noted friendly service.
Location
8.7
Convenient location mentioned positively in multiple reviews.
Room Quality
6.7
Rooms are described as needing renovation and being somewhat worn.
Amenities
6.2
Facilities are old and there are several issues reported with amenities.
Value for Money
7.7
Generally seen as a good value for the price, with some qualifiers.
Food and Beverage
6.2
Limited options for breakfast mentioned, indicating room for improvement.
Overall Experience
7.2
Overall a good experience noted, but with significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:04

Property Description

Modern Accommodation
Experience comfort and convenience in every room equipped with essential amenities for a relaxing stay. From a work desk to free toiletries, we've got you covered.

Outdoor Swimming Pool
Relax and unwind by taking a dip in our refreshing outdoor swimming pool, perfect for a leisurely afternoon under the sun.

Family-Friendly Atmosphere
Enjoy a stay with your loved ones in our family rooms, providing ample space and a welcoming environment for a memorable getaway.

For a delightful stay with top-notch amenities and exceptional service, book your stay at PRIME CITY HOTEL KLUANG now!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 821 reviews
Cleanliness: 6.7
Service: 8.2
Location: 8.7
Room Quality: 6.7
Amenities: 6.2
Value for Money: 7.7
Food and Beverage: 6.2
Overall Experience: 7.2
R
Ramli • couple • my
7
2026-05-04 • via Nuitee
N
Nadiya • solo_traveller • my
9
2026-05-03 • via Nuitee
A
aishah • couple • my
9
semua ok best cntik dan selesa makanan sedp..
Pros:

semua ok

2026-05-03 • via Nuitee
N
Nahar • solo_traveller • my
7
2026-05-02 • via Nuitee
M
Mohd Zulfakar • couple • my
8
2026-04-28 • via Nuitee
S
SATHISH • couple • my
5
Pros:

Everything I like normally

Cons:

Level two pub vary rude and no treat people like a customer, if next they do the same I Will issues the hotel

2026-04-25 • via Nuitee
K
Kay Nawawi • couple • my
8
Pros:

The mattress was so amazing 😅😅. The shower superbly good.

Cons:

The bathroom is clean but floor slippery

2026-04-24 • via Nuitee
N
NOR • couple • my
9
The breakfast buffet menu should be more and it not worth it to take it.. but other than that everything is good except
2026-04-23 • via Nuitee
M
Mainirizan • solo_traveller • my
10
2026-04-22 • via Nuitee
G
GUNASEGARAN • extended_group • my
1
Pros:

LOCATION

Cons:

STAFF AT TEH RECEPTION SOUNDS VERY RUDE AND NO ONE AT THE RECEPTION. WAITED FOR A WHILE , CALLING THEM BUT NO RESPONSE.
WHEN I APPROACHED A MALE STAFF , HE WAS RUDE.

2026-04-15 • via Nuitee
N
Nurwahida • solo_traveller • my
9
Pros:

lokasi sgt strategik dekat dgn ngeport kabin. space parking sgt banyak dan selamat. Bilik luas.

2026-04-14 • via Nuitee
N
Norhazirah • solo_traveller • my
7
2026-04-12 • via Nuitee
L
Lilly • couple • my
5
Unable to sleep by the way.
Pros:

Hotel staff is helpful and friendly.

Cons:

Room is abit old

2026-04-12 • via Nuitee
F
Fadhley • solo_traveller • my
8
2026-04-11 • via Nuitee
B
Badrul Badri • solo_traveller • my
7
2026-04-11 • via Nuitee
O
Omar • solo_traveller • my
5
Need improvement
Pros:

No comment

Cons:

Toilet is slippery floor and the breakfast no value at all.

2026-04-08 • via Nuitee
P
Pitt • solo_traveller • my
7
2026-04-06 • via Nuitee
W
wan nur syazwina • extended_group • my
9
suitable for a quick stay, with family. theres a swimming pool too. close to bandar Kluang. lots of restaurants around.
Pros:

the room we booked was spacious, the toilet was clean, comfortable, no issue.

Cons:

nothing.

2026-04-05 • via Nuitee
N
Nagarajan • couple • my
8
2026-04-04 • via Nuitee
K
khairiati • couple • my
8
Cons:

overall it's good..only toilet bad smell..cannot open toilet door..very bad smell.

2026-04-03 • via Nuitee