PRIME CITY HOTEL KLUANG

Hotels
7.2 (777 reviews)
NO 20 JALAN BAKAWALI , Kluang , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Front desk (limited hours)
Self parking (surcharge)
Offsite parking discounted rates available
Exercise/lap pool
Covered parking
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.7
Cleanliness failed according to some reviews, indicating areas need improvement.
Service
8.2
While there were some complaints about staff behavior, others noted friendly service.
Location
8.7
Convenient location mentioned positively in multiple reviews.
Room Quality
6.7
Rooms are described as needing renovation and being somewhat worn.
Amenities
6.2
Facilities are old and there are several issues reported with amenities.
Value for Money
7.7
Generally seen as a good value for the price, with some qualifiers.
Food and Beverage
6.2
Limited options for breakfast mentioned, indicating room for improvement.
Overall Experience
7.2
Overall a good experience noted, but with significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:04

Property Description

Modern Accommodation
Experience comfort and convenience in every room equipped with essential amenities for a relaxing stay. From a work desk to free toiletries, we've got you covered.

Outdoor Swimming Pool
Relax and unwind by taking a dip in our refreshing outdoor swimming pool, perfect for a leisurely afternoon under the sun.

Family-Friendly Atmosphere
Enjoy a stay with your loved ones in our family rooms, providing ample space and a welcoming environment for a memorable getaway.

For a delightful stay with top-notch amenities and exceptional service, book your stay at PRIME CITY HOTEL KLUANG now!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 777 reviews
Cleanliness: 6.7
Service: 8.2
Location: 8.7
Room Quality: 6.7
Amenities: 6.2
Value for Money: 7.7
Food and Beverage: 6.2
Overall Experience: 7.2
Y
Yee Aung • couple • my
4
2026-03-22 • via Nuitee
S
Samanta • couple • bd
7
2026-03-21 • via Nuitee
K
KHOR SHIEN • extended_group • my
7
2026-03-18 • via Nuitee
A
Alif • couple • my
8
Pros:

Good

Cons:

Nothing

2026-03-17 • via Nuitee
N
NURUL HUSNA BINTI • couple • my
10
Best
Pros:

Best

Cons:

Best

2026-03-15 • via Nuitee
C
Cutez Angel • couple • my
6
Pros:

Location strategic. Located in the city center, which makes it convenient to get around

Cons:

The building is quite old and the facilities are not well maintained.

2026-03-15 • via Nuitee
H
Hamimi Suria • solo_traveller • my
6
2026-03-07 • via Nuitee
H
Hassan • couple • my
8
2026-03-05 • via Nuitee
T
Tan • couple • sg
6
Pros:

The hotel liocated at the central.of Kluang. Thus, it is very assecible to everywhere.

Cons:

The lift of the hotel.is faulty and i wasted a lot of time in waiting.

2026-02-27 • via Nuitee
H
Hassan • couple • my
5
Pros:

The location was good

Cons:

The building has not been given tlc

2026-02-24 • via Nuitee
L
liew • couple • my
6
2026-02-22 • via Nuitee
N
Nur • couple • my
7
Overal oky selesa just air cond tk sejuk🥺
Pros:

Cntik wangi and nk cari kedai makn sht senng

2026-02-11 • via Nuitee
F
Fadhley • couple • my
7
2026-01-31 • via Nuitee
I
Indra Devi • couple • my
6
Cons:

The bed not comfortable

2026-01-30 • via Nuitee
M
Menaga • couple • my
10
2026-01-29 • via Nuitee
K
Kiohery • couple • my
10
Pros:

Small fridge

2026-01-29 • via Nuitee
J
jenny • couple • my
10
Pros:

Service good 👍

2026-01-24 • via Nuitee
S
Suhaila • family_with_children • my
8
Pros:

Everything good..except the breakfast was very simple..better eat at kluang city

Cons:

Breakfast is very simple, worth with the price

2026-01-24 • via Nuitee
Z
ZULKIPLI • couple • my
6
Pros:

no bteakfast

2026-01-20 • via Nuitee
Z
Zamri • family_with_children • my
5
Comfortable bed, but need some upkeep on wall , some signs of water stains
Pros:

Location

Cons:

A bit rundown

2026-01-20 • via Nuitee