NEOS HOTEL

Hotels
9 (1124 reviews)
Kabanbay Batyra Prospekt 45/1 , Astana , kz

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Breakfast
Location
Cons:
Noise
Price
Limited Amenities

Categories

Cleanliness
8.46
Overall clean as noted but some issues reported with the service cleaning during meals.
Service
9.93
Generally positive feedback on helpfulness of staff and services provided.
Location
9.47
Convenient location mentioned in multiple reviews.
Room Quality
8.42
Room quality noted positively although some issues with noise and comfort reported.
Amenities
8.45
Many positive remarks but noted lack of certain amenities and services.
Value for Money
8.41
Concerns raised about pricing in comparison to the offerings.
Food and Beverage
9.46
Breakfast and dining options received several compliments.
Overall Experience
9.43
Overall positive sentiment despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:09

Property Description

Luxurious Accommodation with Stunning City Views

NEOS HOTEL in Astana offers a 4-star experience with a fitness centre, free private parking, and a beautiful garden. Guests can indulge in city views from the rooms, dine at the on-site restaurant, and unwind at the bar. The 24-hour front desk, airport transfers, and free WiFi ensure a seamless stay.

Comfortable Rooms with Modern Amenities

Each air-conditioned room at NEOS HOTEL is thoughtfully equipped with a desk, minibar, flat-screen TV, and a private bathroom. Guests can enjoy a relaxing sauna and partake in activities like hiking in the picturesque surroundings of Astana.

Convenient Location with Nearby Attractions

Situated close to popular landmarks like Alau Ice Palace and Astana Arena, NEOS HOTEL provides easy access to key attractions. Start your day with a delicious breakfast before exploring the vibrant city of Astana.

Book your stay at NEOS HOTEL for a memorable experience in Astana!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1124 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 9.43
B
BAGYTZHAN • couple • kz
8
2026-06-12 • via Nuitee
Z
Zhanyl • couple • ae
6
Won’t stay again
Pros:

Room was good , breakfast as well.

Cons:

I stayed at this hotel for two nights and was disappointed with several aspects of the service. The reception staff were often impolite and came across as arrogant.

After returning to the hotel with my newly married husband following our wedding, there was no welcome gesture or acknowledgment, despite it being a special occasion.

We also requested an iron and ironing board, but they were delivered very late as at that time it wasn’t available. Later, while we were having breakfast, housekeeping entered our room and removed them without our permission, which led us to file a complaint with reception.

Additionally, changing the bed sheets the next day was chargeable. Overall, the service and hospitality did not meet our expectations.

That said, the room itself was comfortable, clean, and well-maintained, and the breakfast was good with a nice variety of options.

2026-06-10 • via Nuitee
A
Asylbek • solo_traveller • kz
10
2026-06-10 • via Nuitee
A
Anastasia • solo_traveller • ru
9
2026-06-06 • via Nuitee
Y
Yevgeniya • solo_traveller • kz
8
2026-06-04 • via Nuitee
A
Askhat • solo_traveller • kz
8
Понравилось
Pros:

Все было хорошо

Cons:

Нужно разнообразие блюд и напитков на завтрак

2026-06-03 • via Nuitee
N
Natalya • extended_group • ru
10
2026-06-02 • via Nuitee
Z
Zhanel • couple • kz
7
2026-06-02 • via Nuitee
A
Aini • solo_traveller • kz
10
2026-06-01 • via Nuitee
N
NURLAN • solo_traveller • kz
7
2026-05-31 • via Nuitee
K
Katerina • solo_traveller • by
10
2026-05-31 • via Nuitee
R
Rustem • couple • kz
10
2026-05-31 • via Nuitee
A
Aigul • extended_group • kz
10
Очень комфортный и просторный номер, все удобно, красиво , окна большие, соседей не слышно было.
Pros:

Понравилось обслуживание, приветливые, отзывчивые, обязательно вернемся , буду рекомендовать ваш отель!

2026-05-30 • via Nuitee
M
Marcin • solo_traveller • pl
9
Pros:

Pokoj bardzo czysty, super lokalizacjia. Personel 👍

Cons:

Bylismy w 3 dorosle osoby. Brak rozkladanej sofy

2026-05-28 • via Nuitee
Z
Zhanna • family_with_children • ru
5
2026-05-27 • via Nuitee
Анна • couple • kz
10
2026-05-24 • via Nuitee
I
Irina • couple • de
10
Gelungener, entspannter Aufenthalt sehr zuvorkommendes Personal
Pros:

Das Personal ist besonders zuvorkommend und hilfreich.
Wunderbares Frühstück

2026-05-19 • via Nuitee
S
Seba • solo_traveller • pl
7
2026-05-19 • via Nuitee
K
Ksenia • couple • ru
7
Pros:

Чисто и современно. Хороший дизайн. Уборка приличная. Красивый холл.

Cons:

Сервис не соответствовал цене. Все красиво, но люди равнодушные. Не было ощущения, что тебе готовы помочь и рады. Спрашивали где поужинать поздно после прилета, сказали, что можно заказать в номер из ресторана отеля до 00. Пришли туда, они говорят: закрыты. И нет никакой альтернативы, никто не помог. Ели на заправке в Бургер Кинге - единственное что нашли рядом после 23. Завтраки скудные. В первый день не было кофе, яйца всегда поданы холодными - это невкусно.
Можно сделать все красиво, но без души.

2026-05-19 • via Nuitee
K
Kebekbayeva • solo_traveller • kz
10
2026-05-19 • via Nuitee