City Hotel

Hotels
7.2 (273 reviews)
Gersauerstr. 21 , Brunnen , CH

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Pets allowed
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Lack of proper breakfast service
Outdated facilities

Categories

Cleanliness
6.35
Several comments indicated cleanliness issues, such as a dirty glass and unkempt common areas.
Service
8.31
The staff were frequently mentioned as fantastic and attentive, although there were a few lapses in service.
Location
8.35
Multiple reviews highlighted the great location of the hotel, especially its proximity to attractions.
Room Quality
7.31
Rooms were generally described as clean and spacious, but some noted outdated decor.
Amenities
6.34
Some amenities were lacking, such as missing coffee for the machine and issues with the breakfast setup.
Value for Money
7.8
Most guests felt they received good value, particularly those who booked at last-minute prices.
Food and Beverage
5.85
Comments pointed out that the breakfast was subpar and the coffee unsatisfactory.
Overall Experience
7.32
Generally positive stays with noted issues but overall satisfaction expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:35

Property Description

Luxurious 4-Star Hotel in the Heart of Brunnen

Modern Accommodations: Enjoy quiet rooms equipped with TV and Wi-Fi access for your convenience.

Culinary Delights: Indulge in Swiss and international cuisine at the adjacent restaurant, offering a rich breakfast buffet and a scenic roof garden with mountain views.

Convenient Location: With free private parking on site and a public bus stop right outside, City Hotel Brunnen is the perfect base for your Lake Lucerne adventures.

Experience comfort, great food, and easy access - book your stay at City Hotel Brunnen now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 273 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.35
Room Quality: 7.31
Amenities: 6.34
Value for Money: 7.8
Food and Beverage: 5.85
Overall Experience: 7.32
I
Ivan • couple • ua
10
2026-11-06 • via Nuitee
O
Olha • solo_traveller • ch
5
Pros:

Близко к причалу, хороший завтрак

Cons:

Не было отопления, поэтому было холодно

2026-11-05 • via Nuitee
D
Dorothea • solo_traveller • ch
7
Pros:

Alles geklappt mit Schlüsselabgabe bei später Anreise.

Cons:

Ein Föhn im Zimmer aber falscher Stromanschluss.
Schade dass kein Mineral oder Teebeutel/ Kaffeemaschine vorhanden war.
Zimmertüre klemmt.

2026-11-03 • via Nuitee
S
Suzanne • solo_traveller • ch
9
Werde das Hotel weiterempfehlen und nochmals besuchen.
Pros:

Sehr freundliches Personal beim Abendessen und Frühstück. Parkplatz direkt vor dem Hotel.

2026-11-02 • via Nuitee
H
Hans-Georg • couple • de
4
2026-11-01 • via Nuitee
M
Marta • solo_traveller • ch
10
2026-10-28 • via Nuitee
D
Dorothea • solo_traveller • ch
7
2026-10-27 • via Nuitee
S
S1462 • solo_traveller • de
3
Cons:

Ventilator defekt.

2026-10-25 • via Nuitee
M
Melissa • couple • ch
6
Pros:

Sehr nettes Personal. Sauber. Gute Lage. Kostenloses Upgrade auf eine Suite, die riesig war.

Cons:

Alles etwas in die Jahre gekommen und lieblos. Sehr kalt im Zimmer.

2026-10-25 • via Nuitee
I
Iwan • couple • ch
7
2026-10-23 • via Nuitee
M
Manuela • solo_traveller • de
7
2026-10-22 • via Nuitee
A
Alain • extended_group • ch
8
une nuit dans un hôtel correct et bien placé
Pros:

* emplacement central
* possibilité de parking et recharge pour VE
* literie
* bon café au petit déjeuner sinon basic
* eau très chaude
* excellent pizzeria attenante
* rapport qualité prix ok

Cons:

* chambre vieillote, canapé et fauteil usé, limite sales / chambres en cours de rénovation
* TV ne fonctionnait pas
* pas de vrais stores pour assombrir la chambre
* salle de bain petite

2026-10-20 • via Nuitee
A
Any • couple • ch
7
Pros:

sehr freundliches Personal, vorzügliche Küche

2026-10-16 • via Nuitee
B
Bernadette • solo_traveller • ch
10
War sehr ruhig und angenehm
Pros:

Central gelegen und ist zu Fuss in 10 Minuten erreichbar

Cons:

Keine Mängel nichts

2026-10-16 • via Nuitee
A
Ariel • couple • ch
10
2026-10-14 • via Nuitee
D
Denis • extended_group • ua
10
2026-10-14 • via Nuitee
L
Louise • extended_group • dk
9
2026-10-12 • via Nuitee
S
Silas Trachsel • solo_traveller • ch
5
Pros:

Mindestens war das Bett bequem.

Cons:

Das Hotel ist heruntergekommen. 4 Sterne sind definitiv zu viel. Ich bezweifle, dass die laufende Zimmerrenovation wirklich zu Verbesserungen führt; mich dünkt alles sehr billig.

2026-10-10 • via Nuitee
N
Natalie • solo_traveller • ch
6
2026-10-08 • via Nuitee
A
Alex • solo_traveller • fr
9
2026-10-08 • via Nuitee