City Hotel

Hotels
7.2 (111 reviews)
Gersauerstr. 21 , Brunnen , ch

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Lack of proper breakfast service
Outdated facilities

Categories

Cleanliness
6.35
Several comments indicated cleanliness issues, such as a dirty glass and unkempt common areas.
Service
8.31
The staff were frequently mentioned as fantastic and attentive, although there were a few lapses in service.
Location
8.35
Multiple reviews highlighted the great location of the hotel, especially its proximity to attractions.
Room Quality
7.31
Rooms were generally described as clean and spacious, but some noted outdated decor.
Amenities
6.34
Some amenities were lacking, such as missing coffee for the machine and issues with the breakfast setup.
Value for Money
7.8
Most guests felt they received good value, particularly those who booked at last-minute prices.
Food and Beverage
5.85
Comments pointed out that the breakfast was subpar and the coffee unsatisfactory.
Overall Experience
7.32
Generally positive stays with noted issues but overall satisfaction expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:35

Property Description

Luxurious 4-Star Hotel in the Heart of Brunnen

Modern Accommodations: Enjoy quiet rooms equipped with TV and Wi-Fi access for your convenience.

Culinary Delights: Indulge in Swiss and international cuisine at the adjacent restaurant, offering a rich breakfast buffet and a scenic roof garden with mountain views.

Convenient Location: With free private parking on site and a public bus stop right outside, City Hotel Brunnen is the perfect base for your Lake Lucerne adventures.

Experience comfort, great food, and easy access - book your stay at City Hotel Brunnen now!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 25 per person per night when using an available cot.
    Children from 2 years old to 12 years old stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.2
Based on 111 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.35
Room Quality: 7.31
Amenities: 6.34
Value for Money: 7.8
Food and Beverage: 5.85
Overall Experience: 7.32
J
Jouni • family_with_children • fi
9
2026-05-07 • via Nuitee
M
Manzanelli • solo_traveller • ch
10
2026-05-06 • via Nuitee
J
Jovanovski • solo_traveller • ch
10
Pros:

Nagyon elégedett vagyok a hotellel, minden tökéletes volt! Különösen tetszett a személyzet kedvessége és a szobaszerviz minősége. A hotel elhelyezkedése is kiváló, hiszen közel van a tóhoz, ami még kellemesebbé tette a tartózkodásunkat. Mindenkinek csak ajánlani tudom!😁

2026-05-05 • via Nuitee
J
Jean-Marc • couple • ch
7
2026-05-03 • via Nuitee
A
Andreas • solo_traveller • ch
5
2026-05-03 • via Nuitee
Y
Yves • couple • ch
10
Très agréable
Pros:

Rapidité

Cons:

Rien

2026-05-02 • via Nuitee
W
Wolfgang • solo_traveller • de
8
2026-04-29 • via Nuitee
H
Hermann • solo_traveller • ch
8
2026-04-29 • via Nuitee
A
Anna • solo_traveller • ch
8
Pros:

Sehr nettes Personal, ziemlich grosses Zimmer, bequemes, hohes Bett, Kaffee im Zimmer, kostenloser Parkplatz vor dem Hotel, nahe am See, Restaurant vor Ort.

Cons:

Viele Gäste kehrten gegen Mitternacht in ihre Zimmer zurück und verhielten sich sehr laut / sprachen sowohl im Zimmer als auch auf dem Flur sehr laut.

2026-04-27 • via Nuitee
S
Silvano • couple • ch
8
2026-04-20 • via Nuitee
E
Elisabeth • couple • ch
8
2026-04-17 • via Nuitee
I
Irene • solo_traveller • ch
8
2026-04-10 • via Nuitee
T
Thundersen • couple • ch
9
2026-04-03 • via Nuitee
D
Dominik • couple • de
6
2026-03-28 • via Nuitee
W
Wilhelmus • solo_traveller • ch
7
Pros:

L’accueil et l’établissement a subit des petites rénovations ce qui a considérablement amélioré le confort

Cons:

Musique trop fort5 au restaurant, et dommage que les salles de bain des chambres ont pas été refait

2026-03-26 • via Nuitee
M
Mathieu • solo_traveller • fr
8
Pros:

L'emplacement, le parking gratuit la grande chambre

Cons:

Rien

2026-03-16 • via Nuitee
G
Gavin • couple • ch
10
Definitely coming back
Pros:

Location ideal modern rooms and friendly staff, restaurant downstairs was really good

2026-03-11 • via Nuitee
H
Hermann • solo_traveller • ch
9
2026-03-11 • via Nuitee
S
Steven • solo_traveller • ch
10
2026-03-07 • via Nuitee
A
Alexandra • couple • ch
7
Pros:

Gute Lage, Nachtessen,

Cons:

Fenster auf Innenhof. Teppichboden im Zimmer.

2026-03-05 • via Nuitee