LEGOLAND® New York Hotel

Nada

The air conditioner literally must be on a timer or something, cause it shut off which woke me up cause then it was just to hot for me.

Everything- they had no record of our booking with booking.com and did not have a room for us.

Dinner buffet was over priced

The best I could tell was the restaurant couldn’t handle the amount of families staying at the hotel. A reservation for the complimentary breakfast was preferred but it was sold out until almost the time the breakfast closed. It’s a great hotel but the food part seems lacking.

Unfortunately, the overall experience did not quite justify the high price. The hotel feels as though a lot of thought went into the original concept, but the maintenance and finer details could use more attention. The play area and parts of the interior look quite worn from heavy use, and the playground itself is not particularly large or varied.

The swimming pool was a major disappointment. It looks much more impressive in the promotional photos than it does in reality. It is smaller than expected and gets very crowded. The water also did not look clean during our visit, and even our children noticed it and wanted to leave. On top of that, the pool closes at 8 p.m. and is not open in the morning, meaning there is no opportunity to swim on your check-out day.

The included breakfast was underwhelming for a hotel at this price point. The standard selection was quite basic, with scrambled powdered eggs, bacon, potatoes, some fruit, bagels and toast, and a limited choice of drinks. More interesting options, including LEGO-shaped waffles, were available for an additional charge. I would have expected more fun LEGO-themed touches at breakfast, such as themed tableware and a wider selection of creative options included in the price. We have had better and tastier breakfasts at much less expensive hotels. It was also surprising that decent coffee was not available, even for an extra charge.

The hotel shop offered a limited selection of food and drinks, at prices comparable to those in the park.

Our children enjoyed some aspects of the hotel, particularly the themed rooms and the fun elevator, but overall, the facilities and food quality did not meet our expectations for the price. It feels like the hotel relies heavily on its LEGO theme while the upkeep and overall guest experience could be improved. It was a fun experience to try once, but knowing what we know now, we probably would not stay again.

1. When we arrived the pool was closed for “unexpected, planned maintenance”. Rather than closing the pool earlier in the day on Sunday, they closed it at the time of check in on Sunday. My kids arrived in their bathing suits and we were prepared to head straight to the pool. Without the pool, there was nothing to do. The entertainment was majorly lackluster. Good for under age 3, if that. I would not have paid 600$+ to have no pool. The “playground” in the lobby was very boring for my 4 & 7 year olds. Single level structure with nothing really to do.

2. Despite the hotel being relatively new, it’s really showing signs of wear. Peeling decals. Worn furniture.

3. Arcade is small and a rip off.

4. Breakfast was ok, but they are not allergen friendly. Despite sending the manager to us to talk to us about my son’s allergies, they really don’t offer much that is egg free. A lot of up charges for things that should really just be a part of continental breakfast (fresh fruit, maybe a muffin would be nice).

5. When booking through Booking.com they told us that parking was not included, but if booked through the Lego website it would have been.

Hotel is outdated, our room was all rhe way on the floor. No one came to clean till 4-5 pm. I just took towels myself. Restaurant food mediocre. Nothing else is around
Pizza place at Legoland doesn't provide boxes for leftovers, I asked for piece of foil. I Was told NO.
.Never mind prices...out of the roof. Kids of course have fun buf for that money it should have been much better. Used to be some entertainment for kids during pajama party, now 100 of screaming kids running around like lunatics.

Breakfast-we had reservations and it still took 45 min from the time we were sat (we ordered with the first person who came to take our order) to get our food. Too many basic items are an extra charge.
Also there was no blow dryer in our room even though it had been advertised as having one.

No complaints