Pestana Grand Ocean Resort Hotel

Hotels
•
Pestana Hotel & Resorts
8.4 (1290 reviews)
Ponta da Cruz, Piornais , Funchal , pt

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location near the beach
Friendly and helpful staff
Good wellness facilities
Cons:
Cleanliness issues noted
Outdated room furnishings
Food quality and variety could improve

Categories

Cleanliness
7.79
Guests noted cleanliness issues, implying it needs improvement.
Service
9.26
The staff were friendly and accommodating, providing positive experiences.
Location
9.3
The location was highlighted positively, being close to the beach and offering great views.
Room Quality
7.25
Several reviews mentioned outdated room furnishings and discomfort.
Amenities
8.78
Amenities like pools and wellness were appreciated, though some were lacking.
Value for Money
8.24
Mixed reviews on value, with some feeling it did not live up to a 5-star rating.
Food and Beverage
7.79
Food variety and quality were criticized, impacting the dining experience.
Overall Experience
8.76
Overall, guests found it a pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:46

Property Description

Tropical Paradise Setting

Surrounded by tropical gardens, the Pestana Grand Ocean Resort Hotel boasts the largest saltwater pool on Madeira Island. Enjoy breathtaking views of the high sea cliffs of Cabo Girão from the rock of Ponta da Cruz.

Luxurious Amenities

Indulge in the full-scale spa with steam baths, saunas, and hot tubs. Keep fit at the gym, unwind with a massage, or take a dip in the panoramic indoor pool. The bright interiors with large windows create a serene ambiance.

Culinary Delights

Savor fine dining at the various on-site restaurants offering Moroccan, Italian, and Portuguese cuisine. Unwind with a drink at the piano bar or lounge with a fine cigar. End your day on your private balcony with stunning views.

Ready to experience luxury and relaxation at Pestana Grand Ocean Resort Hotel? Book now for an unforgettable stay.

Important information:

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Please note that parking spots are subject to availability.

Please note that rates including dinner do not include drinks.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1290 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.25
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
A
Andreia Filipa • couple • pt
10
2026-05-09 • via Nuitee
G
Graciete • family_with_children • pt
8
Cons:

Não gostei de ter de pagar estacionamento ☺️ deveria ser grátis para os hóspedes!

2026-05-09 • via Nuitee
B
Brenda • couple • us
9
2026-05-08 • via Nuitee
R
Roman • family_with_children • us
10
Nice, relaxing stay
Pros:

Good room, great dinner

Cons:

Sauna, swimming pool, billiard

2026-05-03 • via Nuitee
G
Gonçalo • couple • pt
4
Pros:

Venho por este meio apresentar uma apreciação resumida da minha estadia no vosso hotel.

Durante a utilização do bar da piscina, foi-me servida uma tosta de frango na qual se encontrava um cabelo, situação que, na altura, optei por não reportar. Contudo, ao jantar, verifiquei a presença de uma barata no prato, o que motivou a devida reclamação. Na sequência, foram-nos facultadas duas cervejas e uma água pequena correspondentes ao que havíamos solicitado, sendo as mesmas oferecidas como forma de compensação.

Adicionalmente, importa referir que, durante a noite, experienciei um episódio de indisposição gastrointestinal, que se prolongou ao longo de várias horas, causando significativo desconforto.

No período da manhã, foram ainda notórias algumas falhas no serviço. Para além de uma organização menos cuidada no pequeno-almoço e da reposição insuficiente de produtos, destaco também o ruído nos corredores provocado pelas funcionárias de limpeza, que conversavam em tom elevado desde cedo, ao ponto de perturbar o descanso.

No momento do check-out, dirigimo-nos à receção para apresentar a nossa insatisfação, tendo apenas sido pedido desculpa, sem qualquer outra resolução.

De forma geral, apesar de reconhecer aspetos positivos como a qualidade das instalações, nomeadamente as piscinas e o conforto do quarto, considero que o serviço prestado e algumas condições observadas não correspondem ao padrão esperado de um hotel de cinco estrelas.

Com os melhores cumprimentos,
Gonçalo Marques

2026-04-29 • via Nuitee
J
José • family_with_children • pt
10
Uma curta mais inolvidável experiência!
Pros:

Apenas referir que a parte exterior do hotel e das piscinas estão a precisar de algumas obras, principalmente pinturas.

Cons:

Nada para referir

2026-04-27 • via Nuitee
K
Kamil • solo_traveller • pl
10
2026-04-27 • via Nuitee
N
Nuno • family_with_children • pt
10
Muito Boa
Pros:

Staff super simpatico e atencioso

Cons:

Preço para estacionar o carro

2026-04-26 • via Nuitee
S
Sándor • couple • hu
6
2026-04-26 • via Nuitee
A
Agne • family_with_children • gb
8
Pros:

Friendly staff, clean, good location

Cons:

To be honest, this is definitely not a 5-star hotel! More like a 3+ at best. The interior is outdated, the food was also not good, and the selection is very limited—especially for dinner. They don’t refill the trays, so if you come later, you might end up with nothing to eat. Even water has to be purchased.
The system feels like something from 10 years ago—waiters come up and ask for your room number. But what guarantees that other guests won’t just give a random room number? How would you prove later that it wasn’t you who ordered something? :))))))
After reading other guests’ reviews, many complain about the food. I don’t understand why the hotel doesn’t draw any conclusions.

2026-04-25 • via Nuitee
P
Pascale • solo_traveller • ch
8
2026-04-25 • via Nuitee
S
Susana • solo_traveller • fr
10
2026-04-24 • via Nuitee
N
Nia • family_with_children • gb
8
2026-04-24 • via Nuitee
D
DAVID • extended_group • fr
8
2026-04-23 • via Nuitee
V
VANESSA • family_with_children • fr
7
Pros:

L'hôtel est très joli et soigné

Cons:

La nourriture n'était pas à la hauteur, il y avait beaucoup de groupe qui était bruyant même le soir.

2026-04-22 • via Nuitee
O
Ofelia • couple • pt
10
Pros:

Tudo muito bom mesmo, de salientar a simpatia dos funcionários Sra. D. Claudia e do Sr. Ruben na restauração e do Sr. Rui e do gerente na recepção

2026-04-22 • via Nuitee
A
Alessandra • couple • ch
10
2026-04-20 • via Nuitee
A
Ana Rita • family_with_children • pt
9
2026-04-19 • via Nuitee
M
Maryna • extended_group • ua
10
Найкращі рекомендації
Pros:

Чудове розташування, просторі номери, смачна їжа, завжди різноманітна, привітний персонал. Підвищили нам категорію номера, дуже вдячні)☺️

Cons:

Несмачна кава (

2026-04-18 • via Nuitee
G
Gillian • couple • gb
8
Pros:

Ines on reception made us feel very welcome, recognised we were rather frazzled on arrival and provided us with all the necessary information in immaculate English and with a broad smile. When my husband realised he had left his washbag at the previous hotel (high winds had shut the airport so we could not leave leading to stays in other hotels) she rang up and sorted it all out.

Cons:

The buffet food was a little dry, but it was hot. It is difficult for buffet food to be both hot and not dry at the same time throughout service.

2026-04-18 • via Nuitee