Pestana Grand Ocean Resort Hotel

Hotels
•
Pestana Hotel & Resorts
8.4 (1223 reviews)
Ponta da Cruz, Piornais , Funchal , pt

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location near the beach
Friendly and helpful staff
Good wellness facilities
Cons:
Cleanliness issues noted
Outdated room furnishings
Food quality and variety could improve

Categories

Cleanliness
7.79
Guests noted cleanliness issues, implying it needs improvement.
Service
9.26
The staff were friendly and accommodating, providing positive experiences.
Location
9.3
The location was highlighted positively, being close to the beach and offering great views.
Room Quality
7.25
Several reviews mentioned outdated room furnishings and discomfort.
Amenities
8.78
Amenities like pools and wellness were appreciated, though some were lacking.
Value for Money
8.24
Mixed reviews on value, with some feeling it did not live up to a 5-star rating.
Food and Beverage
7.79
Food variety and quality were criticized, impacting the dining experience.
Overall Experience
8.76
Overall, guests found it a pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:46

Property Description

Tropical Paradise Setting

Surrounded by tropical gardens, the Pestana Grand Ocean Resort Hotel boasts the largest saltwater pool on Madeira Island. Enjoy breathtaking views of the high sea cliffs of Cabo Girão from the rock of Ponta da Cruz.

Luxurious Amenities

Indulge in the full-scale spa with steam baths, saunas, and hot tubs. Keep fit at the gym, unwind with a massage, or take a dip in the panoramic indoor pool. The bright interiors with large windows create a serene ambiance.

Culinary Delights

Savor fine dining at the various on-site restaurants offering Moroccan, Italian, and Portuguese cuisine. Unwind with a drink at the piano bar or lounge with a fine cigar. End your day on your private balcony with stunning views.

Ready to experience luxury and relaxation at Pestana Grand Ocean Resort Hotel? Book now for an unforgettable stay.

Important information:

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Please note that parking spots are subject to availability.

Please note that rates including dinner do not include drinks.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1223 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.25
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
S
Sandro • couple • pt
10
2026-02-14 • via Nuitee
S
Selim • extended_group • ch
10
2026-02-11 • via Nuitee
G
Gerhard • family_with_children • at
8
Friendly and clean location with stunning view to the sea directly at the seafront
Pros:

Fantastic view to the sea even from side view room (see foto), it was very clean, the staff was very friendly, 10min walk to a (stony) beach with a nice beach bar, direct access to the seafront promenade, a big shopping center is nearby (5min by foot), the breakfast and dinner buffet is good, for dinner there is the possibility to book served dinner in 3 country focused restaurants without extra charge (Morocco - very nice, Madeira - ok, Italy - not tried), pools are nice, beautiful garden, garage is good (EUR 15 per day).

Cons:

Drinks basically at dinner not included (that's ok) but in the maroccinan restaurant they state on the menu that the housedrinks are included (see foto) and also the waiter confirmed it, but we had to pay the drinks. In addition all prices in the menu are shown without the service fee of 10% which is automatically added. The hotel is generally a bit worn (furniture, tiles, carpets) but clean. There is no direct access from garage to hotel (no elevator, stairs lead outside very near the main entrance), the sauna is heated only to about 50 degrees.

2026-02-11 • via Nuitee
N
Nelson • couple • pt
8
Pros:

Ambiente, simpatia dos funcionários e localização.

Cons:

Colchão.

2026-02-11 • via Nuitee
I
Inese • solo_traveller • lv
1
2026-02-10 • via Nuitee
P
Paul • couple • ca
10
Enjoyed it very much and would stay again.
Pros:

Beautiful pool area, grounds are very nice. Access to walking path. The staff is very friendly and the rooms are clean and comfortable.

Cons:

Food temperature in the buffet could be warmer.

2026-02-10 • via Nuitee
A
António • couple • pt
8
2026-02-09 • via Nuitee
H
Helena • family_with_children • pt
8
2026-02-09 • via Nuitee
G
Gábor András • family_with_children • hu
10
Pros:

Valtozatos, minőségi ételek.
Udvarias, barátságos személyzet.

2026-01-31 • via Nuitee
A
Aneta • solo_traveller • gb
8
2026-01-31 • via Nuitee
L
Leonardo • couple • pt
8
2026-01-29 • via Nuitee
J
Jorge • solo_traveller • pt
8
2026-01-29 • via Nuitee
A
Agnieszka • family_with_children • pl
10
Napewno wrócę ponownie
Pros:

Obsługa posiłki , codziennie obsługa w pokoju ścielenie łóżka oraz wymiana ręczników ,

2026-01-29 • via Nuitee
S
Sofia • family_with_children • pt
10
2026-01-29 • via Nuitee
K
Kai • couple • de
9
immer wieder gerne
Pros:

Die Lage an der Strandpromenade, die Entfernung zum Einkaufszentrum "Forum Madeira" und zu Bushaltestellen ist Fussgängertauglich. Freundliches Personal an allen Stellen.

Cons:

Die Sauna kam gerade mal auf eine Temperatur von 59°C, wärmer geht nicht da die Türen nicht wirklich dicht sind.

2026-01-26 • via Nuitee
A
André • family_with_children • pt
10
Um 5* superior...
Pros:

A estadia foi excelente. O staff do hotel exemplar. A localização excelente. Tudo correu super bem. Só tenho a dizer bem. Um 5* superior...

Cons:

Na verdade é apenas um reparo. Para um hotel de 5* a variedade do buffet não era o espectável, mas para uma estadia curta estava perfeita. Para esta altura do ano também era espectável que os restaurantes temáticos não estivessem a funcionar em pleno.

2026-01-26 • via Nuitee
M
Maria • couple • pt
10
The hotel is only good because of the staff
Pros:

The staff

Cons:

Simple breakfast

2026-01-24 • via Nuitee
V
Vitalina • family_with_children • ua
10
Pros:

Tasty breakfast, rich dinner, spacious room, friendly staff.

2026-01-23 • via Nuitee
M
Marcin • family_with_children • pl
8
Pros:

Dobre położenie, piękne otoczenie, super ogród jedzenie nawet spoko.
Hotel oblegany przez emerytów 60+, brak atrakcji dla dzieci.

Cons:

Dodatkowo płatne napoje do kolacji, nawet za wodę trzeba płacić - bardzo słabe jest to!

2026-01-22 • via Nuitee
P
Paula • couple • pt
10
Um paraíso plantado no meio do Atlântico.
Pros:

Hotel perfeito para uns dias de descanso.
Piscinas (interior e exterior) espetaculares.
Todo o staff super simpático e atencioso.
Quarto espaçoso, acolhedor e com uma vista deslumbrante.
Pequeno almoço diversificado e com a possibilidade de ser tomado na borda da piscina, a contemplar o Atlântico.
Recomendo vivamente e tenciono voltar com mais tempo para disfrutar do hotel.

2026-01-20 • via Nuitee