Pestana Grand Ocean Resort Hotel

Hotels
Pestana Hotel & Resorts
8.4 (1266 reviews)
Ponta da Cruz, Piornais , Funchal , pt

Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location near the beach
Friendly and helpful staff
Good wellness facilities
Cons:
Cleanliness issues noted
Outdated room furnishings
Food quality and variety could improve

Categories

Cleanliness
7.79
Guests noted cleanliness issues, implying it needs improvement.
Service
9.26
The staff were friendly and accommodating, providing positive experiences.
Location
9.3
The location was highlighted positively, being close to the beach and offering great views.
Room Quality
7.25
Several reviews mentioned outdated room furnishings and discomfort.
Amenities
8.78
Amenities like pools and wellness were appreciated, though some were lacking.
Value for Money
8.24
Mixed reviews on value, with some feeling it did not live up to a 5-star rating.
Food and Beverage
7.79
Food variety and quality were criticized, impacting the dining experience.
Overall Experience
8.76
Overall, guests found it a pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:46

Property Description

Tropical Paradise Setting

Surrounded by tropical gardens, the Pestana Grand Ocean Resort Hotel boasts the largest saltwater pool on Madeira Island. Enjoy breathtaking views of the high sea cliffs of Cabo Girão from the rock of Ponta da Cruz.

Luxurious Amenities

Indulge in the full-scale spa with steam baths, saunas, and hot tubs. Keep fit at the gym, unwind with a massage, or take a dip in the panoramic indoor pool. The bright interiors with large windows create a serene ambiance.

Culinary Delights

Savor fine dining at the various on-site restaurants offering Moroccan, Italian, and Portuguese cuisine. Unwind with a drink at the piano bar or lounge with a fine cigar. End your day on your private balcony with stunning views.

Ready to experience luxury and relaxation at Pestana Grand Ocean Resort Hotel? Book now for an unforgettable stay.

Important information:

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Please note that parking spots are subject to availability.

Please note that rates including dinner do not include drinks.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1266 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.25
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
J
JoAnAz522 extended_group pt
7
2026-04-09 via Nuitee
R
Ranjit family_with_children gb
10
Pros:

Excellent hotel, clean, attentive staff, excellent view and children play facilities

2026-04-09 via Nuitee
T
Tânia family_with_children pt
10
Pros:

Funcionários de uma simpatia incrível. Muito atenciosos e sempre prontos a ajudar. Boa piscina interior, bom buffet com uma boa variedade de comida. A vista da suite é fenomenal
Recomendo 👍

Cons:

Nada a apontar 😉

2026-04-09 via Nuitee
L
Laura family_with_children lt
7
Patiko vieta. Kambariai.
Pros:

Vieta, vaizdas, aplinka

Cons:

Maistas. Tušti indai ant švediško stalo, ypač rytais!
Prasta maisto kokybė. Prasta įvairovė.

2026-04-09 via Nuitee
M
Maria Laurinda extended_group pt
9
2026-04-06 via Nuitee
M
melanie couple gb
8
Great for a short stay and close to main road network to travel around the island
Pros:

Room was large. We were upgraded to a sea view room. Would have preferred a shower to shower within the bath. Cleanliness very high breakfast choice ok. We had half board, the buffet was more limited than some others, starters, salads and desserts were good. Indoor pool and spa facilities good

Cons:

Evening meal choice more limited than hoped for our teenagers. Hotel felt more geared up for older guests, may be down to being early in season.

2026-04-05 via Nuitee
W
Wieland family_with_children at
10
Pros:

Hat einfach gepasst

2026-04-03 via Nuitee
S
Shatska family_with_children pl
9
2026-03-28 via Nuitee
B
Besch extended_group de
8
2026-03-26 via Nuitee
A
Andris extended_group lv
9
2026-03-26 via Nuitee
M
MARGIT couple at
7
Pros:

Das Abendessen im Partnerhotel Pestana Mira Mare ist absolut empfehlenswert. Sehr gutes Abendessen und tolles Service.

Cons:

Das HOTEL ist sehr gross und gut gebucht. Auch das Abendessen wird als Buffet angeboten. Die Qualität der Speisen entspricht nicht einem 5 Stern Hotel.

2026-03-23 via Nuitee
A
Alejandro couple pt
8
2026-03-23 via Nuitee
B
Brigita family_with_children lv
9
Pros:

Very calm atmosphere and good stay to relax
Nice staff, tasty food

Very good value for money

2026-03-18 via Nuitee
R
Robert family_with_children de
8
2026-03-16 via Nuitee
E
Edith couple nl
10
Zalig
Pros:

Alles beviel goed aan het hotel. Prachtige ligging. Avond eten bijgeboekt en konden hierdoor ook de a la car restaurants boeken.

Cons:

Alles was goed.

2026-03-16 via Nuitee
J
julien family_with_children fr
4
Cons:

l'hôtel est vetuste et mal entretenu. la literie est très inconfortable. Toute la décoration est datée.

2026-03-09 via Nuitee
E
Eva family_with_children sk
9
2026-03-09 via Nuitee
P
PASCAL couple fr
10
Excellent emplacement et rapport qualité prix
Pros:

Situation exceptionnelle Personnel très sympathique et attentionné Buffet acceptable pour le prix Juste changer le café

Cons:

Le cafe

2026-03-07 via Nuitee
O
Ondrej family_with_children cz
5
2026-03-06 via Nuitee
P
Pinheiro couple pt
10
2026-03-05 via Nuitee