WNS Apartments Canary Wharf

Hotels
5.8 (628 reviews)
19 Pepper Street 1st & 2nd Floor , Canary Wharf , London , gb

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Facilities

Non-smoking rooms
Room service
Ironing service
Non-smoking throughout
Private check-in/check-out
Allergy-free room
Shared kitchen
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Cheap accommodation
Cons:
Unclean facilities
Poor customer service

Categories

Cleanliness
3.26
Bathroom was very dirty, and bed had hairs in it.
Service
7.23
Standard service quality for this hotel tier, though there were issues with poor customer service reported.
Location
8.27
Good location for visiting Canary Wharf and near the O2.
Room Quality
4.22
Mixed reviews; some found walls thin and issues with shared facilities.
Amenities
6.25
Shared amenities like kitchen and bathrooms were available but not liked by everyone.
Value for Money
6.21
Cheap but the quality was reflected in the cleanliness and service.
Food and Beverage
5.76
No specific mention; tea and coffee amenities were noted positively.
Overall Experience
5.23
General dissatisfaction with multiple aspects, including customer service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:15

Property Description

Stylish Accommodations
Discover comfort and convenience at Wns Hotel Canary Wharf in London. Each room is equipped with modern amenities, including a flat-screen TV and cozy bed linens, ensuring a pleasant stay for every guest.

Convenient Location
Located just 1.1 km from Canary Wharf Underground Station, our hotel provides easy access to popular landmarks such as the Tower of London and Tower Bridge. Explore the vibrant city with ease from our centrally situated property.

Exceptional Services
Enjoy a hassle-free stay with our shared kitchen and room service options. Whether you're traveling for business or leisure, our dedicated staff is committed to making your experience memorable.

Book your stay at Wns Hotel Canary Wharf and immerse yourself in the bustling city life of London.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.8
Based on 628 reviews
Cleanliness: 3.26
Service: 7.23
Location: 8.27
Room Quality: 4.22
Amenities: 6.25
Value for Money: 6.21
Food and Beverage: 5.76
Overall Experience: 5.23
O
Olubola • couple • gb
10
2026-01-30 • via Nuitee
E
Ethan • couple • gb
4
2026-01-26 • via Nuitee
S
Sofoklis • solo_traveller • gb
10
2026-01-26 • via Nuitee
L
Lloyd Bedwell • couple • gb
6
Pros:

Quiet a good location, was very clean, full kitchen including washing machine

Cons:

No sound proofing, could hear the next door apartment talking through the walls.
Two small shower rooms, but the towel heater was turned off every day and in the winter the bathrooms were freezing

2026-01-23 • via Nuitee
R
Rajan • solo_traveller • ch
4
2026-01-20 • via Nuitee
K
Karim • solo_traveller • fr
1
Catastrophique !!!! a fuir !!
Cons:

Pas d'eau chaude , et la porte de ma chambre ne se fermait pas .... donc tout le monde pouvait accéder ..... j'ai essayé pendant 4 jours de contacter le monsieur de l’établissement , aucune réponse SILENCE RADIO .

2026-01-19 • via Nuitee
N
Nick • solo_traveller • nl
7
Value for money for the location and price
Pros:

Location is great if you need to be in Canary Wharf, with South Quay DLR line close by.

2026-01-19 • via Nuitee
D
Destan Ismail • solo_traveller • gb
1
2026-01-19 • via Nuitee
F
fikkyy • couple • gb
10
Pros:

The apartment was a lovely place to be have been use it since last year march

2026-01-13 • via Nuitee
U
Ursula • couple • ie
3
Not worth the money
Pros:

The location was pretty good as we were going to see a show at the 02.

Cons:

Eveything about it was bad. Check in was pretty messy and the staff member we met was not friendly or welcoming one bit. There was dirt all over the carpet. It’s advertised as a private apartment but it’s not it’s shared .

2026-01-08 • via Nuitee
J
JUN JIE • solo_traveller • ve
7
A clean, quiet, and comfortable stay with a large room and decent facilities
Pros:

The facilities were fine overall. The room was spacious and comfortable, and everything was generally clean and quiet. The Wi-Fi was decent as well. Nothing felt inconvenient or uncomfortable during my stay.

Cons:

Nothing in particular — overall it was a pretty standard, no-issues stay.

2026-01-04 • via Nuitee
O
Oliver • couple • de
6
Pros:

Great Location

Cons:

Thin Walls!! Not really clean

2026-01-04 • via Nuitee
L
Leanne • couple • gb
8
2026-01-04 • via Nuitee
H
Hammed • couple • gb
6
2025-12-31 • via Nuitee
B
Boucher • couple • fr
1
Honteux
Pros:

Rien ne correspond à l'annonce

Cons:

Ce n'est pas un hôtel !!! Appartement loué à la chambre le reste est commun.
Arrivée à la réception il n'y avait plus de chambre alors que j'avais réservé sur Booking. Le réceptionniste nous a dit pas de problème il nous a fait le suivre plus d'un kilomètre dans le quartier pour nous faire entrer dans un immeuble miteux en nous expliquant que c'est ce que l'on avait réservé sauf que pas du tout et en plus de ca avant de nous faire changer d'établissement il nous a facturé £30 la place de parking.
Personnel qui met la pression pour payer

2025-12-31 • via Nuitee
G
Giancarlo • couple • it
3
Da evitare se non siete alla frutta!
Pros:

Posizione in posto molto bello, peccato che la nostra finestra dava verso i palazzi.

Cons:

Poca pulizia in generale, muri sporchi, polvere in armadio, tv non sempre funzionante, cassetto rotto. Zona comune da evitare con sedia rotta e divano sporco.
Noi siamo usciti subito senza dormire con richiesta di risarcimento.

2025-12-31 • via Nuitee
N
Nikola Nadia • extended_group • is
1
Pros:

Me and my friend arrive at 2am to the hotel we try to out the pin that this hotel send me in the email but it didn’t work i really hope i will get an refund for the nights we didn’t even spend there

Cons:

W

2025-12-22 • via Nuitee
A
Abdul-Kadir • solo_traveller • gb
6
It was generally fair
Pros:

Constant supply of water and electricity

Cons:

The noise from the bar behind the room

2025-12-15 • via Nuitee
M
Madalina • couple • gb
9
2025-12-15 • via Nuitee
B
Billy • solo_traveller • gb
9
Was only there for one night
Pros:

Easy to find

Cons:

Was not there long enough to find out

2025-12-15 • via Nuitee