WNS Apartments Canary Wharf

Don’t answer the phone staff are quite rude.

Please i’m begging don’t be like me and stay here. Read the reviews. I phoned up before my stay to ask about the shared bathroom and i was told i’d have my own room and the bathroom would be separate, like some pub stays. But when we got there, not only did the pin not work and the staff literally being non existent, we found out it was a shared apartment with 8 other guests. I felt like i was in a hostel. I would’ve been fine with that due to the cheap price is i wasn’t lied to over the phone.

Back to the staff, we had to wait for him to come from another location and he literally said no word to us, not telling us where to go or anything. It took me and my boyfriend several different questions to get one question out of him. On top of that there was someone outside with us who he just let waltz in. He didn’t check his booking confirmation until we were INSIDE the apartment. He took a photo of my ID, both sides, which made me feel really uncomfortable.

The front door on the apartment doesn’t lock, there’s no key, and it doesn’t shut properly so anyone in the building was just invite themselves in. You only get a key for your room which hardly worked.

There were two bathrooms that smelt like damp, covered in cracks and mould. The place looked nothing like the pictures. The bedroom was dusty and also in a state. Hardly any furniture and a really hard bed covered in hair. It was like the place wasn’t even cleaned. It was nothing like the pictures and it turns out they had used pictures of their other HOTEL location. the windows struggled to open and close, they were thin and you could hear every cough. The curtains were sheer and the whole room lit up with street lamps so we struggled to sleep also.

Overall, it’s just a scam and not worth it. The whole place smelt like weed too. We’re in talks with booking.com for a full refund on this place. But they’re struggling to get ahold of them.

Well when I went to the hotel the stuff was very rude and unprofessional that’s makes us sad . Room wasn’t clean as we expected and toilets wasn’t clean to be specific water on the floor bit smells.

It was in an ok location but it was not as described at all, there was no river view, office furniture very bare felt like i was in a prison cell

Shower fixture was a little unstable and had to be hand held for use.

Nothing

The shower door was broken/loose and almost fell on me. The toilet seat was loose and almost fell off it, and the toilet door lock was broken. My towels were not replaced each day, as stated they would be. The front door was broken and difficult to get in and out of. The room door was difficult to lock due to previous damage to the door and poor repair. This place needs a desperate re vamp, oh, and the balcony door would not close or lock. The door to the apartment was left open as the self-closing mechanism was broken.

The bathroom was mouldy. The toilet was covered in pee. There were holes and scratches on the walls of our room.

No wifi no service cant order food or communicste

Didnt like the customer service

Nothing

My employee didn't stay as didn't feel safe - not a nice area, shared bathroom

The smell in the bedroom, one of the shower was broken.