BRILLIANCE Hotel

Hotels
7.1 (1386 reviews)
2-9-31 marunouchi naka-ku NAGOYA , Nagoya , jp

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Good location
Affordable price
Friendly staff
Cons:
Cleanliness issues
Hard mattresses
Noise from other rooms

Categories

Cleanliness
5.18
Bathroom cleanliness issues mentioned, including mould around the door handle.
Service
8.15
Staff mentioned as friendly, though some comments on attitude.
Location
8.19
Location praised for proximity to subway and convenience.
Room Quality
6.64
Issues with mattress hardness and room structure described.
Amenities
6.67
Basic amenities provided, but need for pillow options noted.
Value for Money
8.13
Good value for the price, particularly for location.
Food and Beverage
6.68
No specific mentions; assumed standard for budget accommodation.
Overall Experience
7.15
Overall satisfactory stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:33

Property Description

Convenient Location
Located in the vibrant Naka Ward district of Nagoya, BRILLIANCE Hotel offers easy access to popular attractions such as Oasis 21 and Nagoya Station, making it a perfect choice for travelers looking to explore the city.

Comfortable Accommodation
Guests can enjoy staying in air-conditioned rooms equipped with modern amenities including a flat-screen TV and free toiletries. The private bathrooms and free WiFi add to the comfort of your stay.

Nearby Attractions
With Nagoya Castle just 1.6 km away and the city centre within walking distance, guests can immerse themselves in the rich culture and history of the area. Additionally, easy access to Nippon Gaishi Hall and Nagashima Spa Land make for convenient outings during your stay.

Experience convenience and comfort at BRILLIANCE Hotel. Book your stay now for an unforgettable Nagoya getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.1
Based on 1386 reviews
Cleanliness: 5.18
Service: 8.15
Location: 8.19
Room Quality: 6.64
Amenities: 6.67
Value for Money: 8.13
Food and Beverage: 6.68
Overall Experience: 7.15
K
Kevin couple fr
10
2026-06-12 via Nuitee
M
Matthew extended_group us
5
2026-06-12 via Nuitee
J
Jun Mao couple sg
6
Noisy
Pros:

Bed is soft, good toilet and nearby ammeties. Near a Lawson and trainstation that can go directly to Nagoya station

Cons:

came to the room and the LCD tv was switched off, turned it on and the screen was already smashed. probably previous guest quietly did not inform the hotel. Did not need to watch the TV, but scared the hotel would have pinned the damage on me. So I informed them of the damaged TV.

area is noisy, 10th floor able to hear your neighbours and the downstairs traffic.

Lack of fire escape - the fire escape is in one of the rooms that is front facing, there is no stairs and only 1 elevator.

2026-06-10 via Nuitee
F
Franck family_with_children be
10
2026-06-09 via Nuitee
G
Goda couple br
10
2026-06-09 via Nuitee
A
AKITOSHI solo_traveller jp
6
2026-06-06 via Nuitee
W
WEN CHIN family_with_children tw
9
房間設備新穎,地點超優. 緊鄰地鐵出口不到2分鐘,出口有電梯對攜帶大型行李者非常便利. 下次若回訪名古屋會想再入住.
Pros:

房間設備新穎,地點超優. 緊鄰地鐵出口不到2分鐘,出口有電梯對攜帶大型行李者非常便利.

2026-06-06 via Nuitee
Y
YiHsiu solo_traveller tw
9
Pros:

離車站近,對面有羅森

2026-06-04 via Nuitee
秋葉 solo_traveller jp
3
2026-06-04 via Nuitee
A
Atsuko solo_traveller jp
6
便利な立地でコスパ良し
2026-06-02 via Nuitee
C
Claudia family_with_children jp
10
Pros:

O quarto é arejado, limpo. Banheiro também limpo. Localidade boa e é bem tranquilo.

Cons:

A janela só tem apenas uma trava de segurança fraca. Sem tela ou proteção de grade.

2026-06-01 via Nuitee
W
Watanabe family_with_children jp
1
worst experience
Cons:

I thought the mattress was unusually hard, but upon checking, I discovered that it had been placed upside down. When I informed the front desk, they responded by saying that they had received similar complaints in the past about mattresses being installed upside down. (If this had happened before, why hadn't they been checking for it?)
I asked a staff member to come to the room and verify the issue with me, but I was told, "Later." In the end, no one came to inspect it, and I never even received a simple apology.
Failing to provide a decent night's sleep is bad enough for a hotel, but the front desk's response was even worse.
In addition, there was mold in the bathroom, and a noticeable musty odor. The shower drain did not work properly, causing water to accumulate rather than drain away.
I will not stay here again and would not recommend this property to others.

2026-05-30 via Nuitee
T
Takeo couple jp
6
2026-05-30 via Nuitee
K
Keiichi couple jp
8
Pros:

場所

Cons:

無し

2026-05-27 via Nuitee
R
Rui solo_traveller pt
8
2026-05-27 via Nuitee
Y
Yuuki solo_traveller jp
8
2026-05-22 via Nuitee
R
Rémi solo_traveller fr
9
2026-05-22 via Nuitee
K
KEIICHI solo_traveller jp
6
安かろう悪かろう。
Pros:

宿泊費が安い

Cons:

部屋が少し臭う。
部屋着が有料。

2026-05-20 via Nuitee
미선 solo_traveller kr
8
2026-05-20 via Nuitee
S
Shimamura solo_traveller jp
8
2026-05-18 via Nuitee