Hotel Weisses Kreuz

Hotels
8 (795 reviews)
Hauptstrasse 143 , Brienz , CH

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Comfortable room
Cons:
Noise from neighboring rooms
Limited breakfast options
High prices for amenities

Categories

Cleanliness
7.58
Several reviews mentioned issues with cleanliness and noise insulation.
Service
8.55
Friendly staff and positive service experiences were highlighted.
Location
9.09
Great location with access to transportation and scenic views.
Room Quality
8.04
Decent room quality overall, but some concerns mentioned about sound insulation.
Amenities
7.57
Missing some expected amenities like a kettle and refrigerator.
Value for Money
7.03
Concerns about pricing compared to room quality and amenities.
Food and Beverage
7.58
Food quality was acceptable but with room for improvement.
Overall Experience
8.55
Overall a satisfactory experience, despite certain drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:47

Property Description

Central Location and Charming Accommodation:
The cosy Hotel Weisses Kreuz in Brienz offers a prime location near the train station and ship pier. Experience charming rooms and savour fine Swiss cuisine at our establishment.

Scenic Views and Local Experiences:
Indulge in a buffet breakfast on the terrace with homemade bread and enjoy traditional Swiss food in our cosy restaurant. Some rooms boast private bathrooms, balconies with lake views, or glimpses of the old steam train passing by. Pre-book a local tourist guide to explore the picturesque surroundings.

Exploring Brienz and Its Attractions:
Immerse yourself in the Swiss lakeside village of Brienz, surrounded by majestic mountains and wooden chalets. Wander the romantic alleys like Brunngasse and visit the Swiss museum for wood carving. Begin your lakeside stroll from the hotel's doorstep.

Book your stay at Hotel Weisses Kreuz for an unforgettable Swiss experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

8
Based on 795 reviews
Cleanliness: 7.58
Service: 8.55
Location: 9.09
Room Quality: 8.04
Amenities: 7.57
Value for Money: 7.03
Food and Beverage: 7.58
Overall Experience: 8.55
D
Derrick • solo_traveller • gb
9
Most enjoyable especially eating on the terrace overlooking the lake or the steam railway and.
Pros:

Ideal location for station steam railway and lake steamer jetty.

Cons:

Could do with Aircon on bedroom

2026-09-17 • via Nuitee
P
Pierre • couple • ch
9
2026-09-17 • via Nuitee
N
NOEMIE • couple • ch
6
Un peu cher pour la qualité de la chambre
Pros:

La localisation, la gentillesse du personnel.

Cons:

Très mal isolé

2026-09-17 • via Nuitee
P
Pierre • solo_traveller • ch
8
2026-09-17 • via Nuitee
T
Tina • extended_group • nl
8
Good stay
Pros:

The location was great, the hotel staff was friendly, and the room was spacious with comfortable beds.

Cons:

Unfortunately, they don’t offer any vegan options for breakfast, not even soy or oat milk. We asked whether it would be possible to arrange something for breakfast the following day, especially since it was only 5 p.m. and the supermarket was just a one minute walk away. We were hopeful that they might be able to buy at least some plant based milk or soy yoghurt, but unfortunately, they didn’t.

If you have any food intolerances or dietary preferences, I would recommend informing the hotel when making your booking, as they may not be able to accommodate them.

2026-09-17 • via Nuitee
B
Beatrice • couple • ch
8
2026-09-16 • via Nuitee
P
Peter • solo_traveller • ch
7
Gut
Pros:

Alles IO

2026-09-14 • via Nuitee
U
Ursula • solo_traveller • ch
5
Pros:

Die Lage war top!

Cons:

Dusche hatte kaum Wasser. Preis-Leistung im Zimmer im Dritten Stock stimmt nicht

2026-09-12 • via Nuitee
A
Abdurasulova • couple • uz
10
2026-09-12 • via Nuitee
N
Norma • solo_traveller • us
10
Pros:

Location. Staff, food.

Cons:

N/A

2026-09-08 • via Nuitee
M
MICHELC • extended_group • ch
9
Angenehmer Kurzaufenthalt. Freundliches Personal.
Pros:

Am Morgen um 7.00 fängt es an nach Rauch zu stinken. Die Rothornbahn direkt hinter dem Haus wird eingefeuert.
Das fanden wir super. Man könnte das allerdings auch anders sehen. -:)

Cons:

Etwas enge / kaum Parkplätze.

2026-09-07 • via Nuitee
A
Altherr • couple • ch
8
Alles den Erwartungen entsprochen
2026-09-07 • via Nuitee
T
Thierry • couple • fr
9
2026-09-05 • via Nuitee
D
Daniel • couple • ch
8
Zufrieden
Pros:

Tolle Lage, super Frühstück,

Cons:

Eher Teuer für die Ausstattung des Zimmer, Lavabo im Bad sehr klein

2026-09-05 • via Nuitee
A
ashvini • solo_traveller • be
1
Unprofessional staff , racist ,charges you extra and not value for money
Pros:

Nothing hotel was on good location but inside room was not good they provide us the room
Like it was fire exit …and also toilets are shared one ,staff has not trained properly ,unwelcoming,not well behaved also doesn’t understand basic English and also you as a costumer will not understand what they are saying

Cons:

I had a very disappointing experience with this hotel and the staff. Unfortunately, the service was extremely rude and unprofessional from the beginning.

On the day we checked in, the staff specifically confirmed whether the booking was for one or two people. We clearly confirmed that it was for two people, and they allowed us to check in without any issue. However, on the day of checkout, they suddenly asked us to pay additional money for “extra cleaning.” This was never clearly explained to us at check-in.

There were also basic issues with the hotel facilities. The lights in the hotel toilets were not working properly, and the toilets had to be shared, which was very inconvenient.

We were also charged extra for cleaning and breakfast, even though breakfast was included in our booking. When we tried to ask for an explanation, the manager was very unhelpful and resistant. The staff did not explain the charges or policies clearly and communicated with us in a very unprofessional manner.we also saw some of review later of our experience. It was not good some people have lost there stuff also

What was most upsetting was staff there are racist …We felt that we were treated differently and experienced behavior that came across as discriminatory and racist, every customer deserves to be treated with respect and professionalism.

Overall, this was a very unpleasant experience. The lack of transparency regarding charges, poor facilities, rude communication, and the way we were treated by management made us feel very uncomfortable. I would strongly recommend that the hotel improve its customer service, communication, and treatment of guests.

2026-09-05 • via Nuitee
K
Katja • solo_traveller • de
9
2026-09-05 • via Nuitee
S
Stephane • couple • ch
1
2026-09-04 • via Nuitee
Y
Yonathan • solo_traveller • ch
5
2026-09-02 • via Nuitee
S
Satyaveer • solo_traveller • nl
8
Location wise can't go wrong!
Pros:

Comfortable bed, lovely staff and location!

Cons:

Overall pricing is too much but might because of location. There was a buzzing sound that went through all night, could be a generator or heating system. Very annoying if you're a light sleeper

2026-08-31 • via Nuitee
C
Cindy • family_with_children • ch
9
Gerne wieder!
Pros:

Lage, renoviertes & schönes Zimmer, sehr nettes Personal und leckeres Essen!

Cons:

Die Spannteppiche im Flur

2026-08-31 • via Nuitee