Rakau Lodge

Hotels
9.7 (54 reviews)
camino quilaco-menetue km 4,67 , Pucón , cl

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Beautiful nature
Friendly staff
Comfortable accommodations
Unique experiences like hot tub with river view
Cons:
Inconsistent service from reception
Limited TV options
Breakfast variety could be improved

Categories

Cleanliness
9.6
The accommodation is very well-maintained and clean.
Service
10
Staff is described as friendly and attentive, though some guests suggested more proactivity.
Location
10
Beautiful natural surroundings, although some accessibility concerns for getting there.
Room Quality
9.9
Rooms are comfortable and well-equipped.
Amenities
9.1
Amenities are good but some suggest the hot tub should be included in the rate.
Value for Money
9.6
Overall a good value for the nature experience.
Food and Beverage
9.4
Breakfast could offer more options but overall positive feedback.
Overall Experience
10
Guests praised the overall stay and unique experiences offered at the lodge.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:40

Property Description

Serene Location in Pucón
Nestled in the picturesque town of Pucón, Rakau Lodge offers a tranquil escape for nature lovers and adventure seekers alike.

Modern Amenities and Services
Indulge in comfort with air-conditioned rooms equipped with a range of modern amenities including a coffee machine, flat-screen TV, and a safety deposit box. Enjoy the convenience of room service and stay connected with free WiFi throughout the property.

Explore the Surroundings
Conveniently located near Ojos del Caburgua Waterfall and Huerquehue National Park, guests can easily explore the natural wonders of the region. For those seeking adventure, Ski Pucon and Meneteue Hot Springs are just a short distance away.

Experience the beauty of Pucón at Rakau Lodge - Book your stay now for a memorable getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.7
Based on 54 reviews
Cleanliness: 9.6
Service: 10
Location: 10
Room Quality: 9.9
Amenities: 9.1
Value for Money: 9.6
Food and Beverage: 9.4
Overall Experience: 10
J
JAIME • solo_traveller • cl
10
2026-04-09 • via Nuitee
C
Contreras • couple • cl
8
Excelente lugar para relajarse y desconectarse de la ciudad, personal muy amable, instalaciones cómodas, el recepcionist
Pros:

Su ubicación dentro del bosque y que no estuviera saturado de personas

Cons:

Podrían me mejorar la variedad y calidad de los alimentos

2026-04-07 • via Nuitee
G
Gonzalo • couple • cl
9
Vale la pena conocerlo sin duda
Pros:

Todo de buen nivel, el servicio, la decoración, la ubicación y la comida.

Cons:

Falta aislación acústica entre las habitaciones. El ruido se escucha con facilidad.

2026-04-03 • via Nuitee
B
Badilla • extended_group • cl
9
Pros:

El lugar es hermoso, limpio , la atencion y La comida

2026-03-20 • via Nuitee
A
agustin • couple • cl
4
Pros:

Muy buena comida

Cons:

No hay personal hasta las 13 hrs
Ventas sin cortinas en la pieza

2026-03-16 • via Nuitee
E
ericmuñozcarrasco • family_with_children • cl
9
Pros:

El lugar es fantástico. Muy tranquilo, acogedor y con una salida al río con reposeras que lo hace ideal para desconectar. La comida del restaurant también es muy buena y el personal atento

Cons:

Se hizo solicitud de cuna sin embargo al realizar el check in nos dicen que no tienen disponibilidad de esta (ofrecieron una pero estaba inutilizable). Así que no es seguro para ir con bebes

2026-03-14 • via Nuitee
B
Blas • family_with_children • il
8
2026-03-07 • via Nuitee
O
Olga • couple • us
10
2026-03-04 • via Nuitee
M
Miriti • couple • es
10
2026-03-01 • via Nuitee
G
Guido • couple • de
8
2026-02-26 • via Nuitee
A
angel • couple • es
8
Wonderful and romantic lodge in the forest
Pros:

Wonderful lodge surrounded by amazing forest and by the beautiful Trancura river. Delicious breakfast and great food prepared by a great chef.

Cons:

Manager is not on site and the service people are very nice but don’t have much experience and procedures are not clear for them. Chef is not always on site and then is very hard to get some food.

2026-02-14 • via Nuitee
R
Rothma • couple • pe
10
Descanso
Pros:

El lugar súper acogedor . En medio del bosque
El río fue hermoso muy tranquilo para descansar y desconectarse de todo lo ruidoso de la ciudades grandes . Perfecto para familia, pareja hasta sola poder trabajar de forma remota

2026-02-13 • via Nuitee
M
macarena • family_with_children • cl
10
Descanso y naturaleza
Pros:

El personal, la playa en el río, el restaurante. Es impecable, lindo y muy acogedor.

2026-01-28 • via Nuitee
H
Holly • couple • us
10
First time in Chile and Rakau made it perfect.
Pros:

The property was perfect. Away from Pucon, quiet and beautiful and the food was incredible. All the staff were friendly and knowledgeable . They tolerated our limited Spanish !

Cons:

Nothing

2026-01-26 • via Nuitee
M
Maria • couple • ar
10
Pros:

El lugar donde se encuentra el lodge es espectacular Muy agradable y la naturaleza es increíble Todos los detalles muy cuidados

2026-01-21 • via Nuitee
M
Marcus • couple • de
10
2026-01-08 • via Nuitee
M
Matthieu • couple • pl
7
2025-12-14 • via Nuitee
C
Carolina • couple • br
10
Refúgio em Pucón
Pros:

O hotel é totalmente inserido na natureza e é muito silencioso e agradável. O salão principal parece de uma casa, acolhedor, e o quarto e banheiro são ótimos. O café da manhã é especialmente preparado e servido pela querida dupla Lorena e Daniela, que merecem todos os elogios. Muito simpáticas, atenciosas e prestativas. Para ficar nesse hotel, é preciso estar de carro. Ele fica a 10km do centro de Pucón, mas no meio do caminho para o parque nacional Huerquehue, para Ojos de Caburgua e pertinho do Saltos de Mariman. Tem um mercado na esquina da estrada de terra com a via principal, mas é preciso carro também.

Cons:

A TV do nosso quarto não funcionou: só dispõe de apps e não conseguimos espelhar. Pedi ajuda, mas não tive grande atenção. Não é um grande problema, pois, sinceramente, acho que esse tipo de hotel nem precisa de TV.

Acho que os recepcionistas poderiam ser mais interessados e proativos no sentido de dar dicas, oferecer passeios e guias. Pucón é uma cidade totalmente voltada pra natureza e esportes. Claro que fizemos tudo que queríamos, mas pesquisamos por conta própria. Eles até enviaram um PDF simples, mas não foram muito proativos e animados em sugerir, conhecer os hóspedes.

Acho que a hot tub não deveria ser cobrada. Deveria ser parte da tarifa da hospedagem.

2025-10-26 • via Nuitee
A
Alonso • family_with_children • cl
10
2025-10-12 • via Nuitee
M
Maria • family_with_children • cl
10
Pros:

Todo!! Excepcional, el personal muy amable y preocupados de cada detalle, el lugar es precioso y las habitaciones son muy cómodas

2025-09-20 • via Nuitee