Casa Ak’ab’al Bacalar

Hotels
8 (51 reviews)
Carretera 307, km 28.5, Bacalar Quintana Roo Boulevard Aarón Merino fernandez, región 15 manzana 1 lote 169 , Bacalar , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Front desk (limited hours)
Self parking (surcharge)
Offsite parking discounted rates available
Japanese garden
Covered parking
See all facilities

Review Highlights

Pros:
Beautiful lake views
Tranquil environment
Cons:
Poor cleanliness
Service cancellations
Noise from construction
Subpar food options

Categories

Cleanliness
5.73
Reviews indicate significant cleanliness issues, citing dirt and a building site environment.
Service
8.7
Service was criticized severely, especially with the cancellation and lack of support from staff.
Location
10
The property has a beautiful location in front of the lake, enhancing the experience.
Room Quality
6.74
Rooms reported to have issues, such as non-functioning facilities and overall poor maintenance.
Amenities
8.69
Amenities were subpar, with construction affecting accessibility.
Value for Money
7.72
Guests felt the value was lacking due to the issues experienced and service failures.
Food and Beverage
6.68
Food quality was rated poorly with limited options.
Overall Experience
9.73
Despite issues, some guests enjoyed their stay but overall sentiment leans negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:21

Property Description

Luxurious 4-Star Accommodation
Casa Ak’ab’al Bacalar, located in Bacalar, offers a luxurious 4-star experience with a beautiful garden and a relaxing terrace for guests to unwind.

Comfortable Rooms with Balconies
Each room at Casa Ak’ab’al Bacalar features a private balcony, air conditioning, and a flat-screen TV, ensuring a comfortable and enjoyable stay for all guests.

Convenient Location and Services
Guests can rely on the hotel's reception for helpful information to explore the surrounding area easily. The proximity to Chetumal International Airport, just 44 km away, adds to the convenience of staying at Casa Ak’ab’al Bacalar.

Experience luxury, comfort, and convenience at Casa Ak’ab’al Bacalar. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 51 reviews
Cleanliness: 5.73
Service: 8.7
Location: 10
Room Quality: 6.74
Amenities: 8.69
Value for Money: 7.72
Food and Beverage: 6.68
Overall Experience: 9.73
E
Eloisa • solo_traveller • mx
10
Relax
Pros:

Very private and comfortable, localized in the shoreline of the lagoon

Cons:

The road la a little damaged so it takes a few extra minutes to get there

2026-02-09 • via Nuitee
R
Ronald • solo_traveller • de
7
2026-01-30 • via Nuitee
L
LUZ ELENA • extended_group • mx
10
Mis vacaciones en bacalar, Q Roo
Pros:

Todo nos encanto, las instalaciones la comida los servicios el personal suoer atento sin duda alguna volveríamos a hospedarnos con ello!!!!

2026-01-19 • via Nuitee
N
Navarrete A. • family_with_children • mx
9
Muy lindo el lugar y muy amable todo el personal sin duda regresaría, gracias!!!
Pros:

Muy rica la comida aunque nos hubiera gustado que hubiera de todo lo que hay en el menu.

2026-01-07 • via Nuitee
O
Omar • extended_group • mx
8
Lovely stay, I’ll comeback for my next trip to Bacalar
Pros:

I loved that the property is in front of the lake and has a really nice pier where you can sit and admire the landscape

Cons:

Some facilities, such as the shower and toilet in one of the rooms weren’t functioning properly at the beginning but the manager made sure everything was fixed

2025-12-28 • via Nuitee
J
JULIO CESAR • couple • mx
8
Excelente Lugar para pasar días de tranquilidad
Pros:

Excelente Vista a la Laguna y tranquilidad en las Instalaciones

Cons:

La entrada era un problema entrar y salir a otras actividades

2025-12-25 • via Nuitee
C
Carlos • couple • bz
1
Did not stay, the road to get there was horrible very muddy and rough traveled far to get there for them to tell me that
Pros:

Nothing

Cons:

Was under construction

2025-12-23 • via Nuitee
A
Ana Mariné • family_with_children • mx
1
Una MIERDA DE SERVICIO!!!!!!
Pros:

No puedo comentar nada de un lugar q ni siquiera conoci

Cons:

Pésimo que un día antes de mi viaje me cancelaran!! Estoy muy molesta ps si no hubiera tenido otra tarjeta no hubiera podido pagar mi hospedaje!! Pésimo servicio y peor aun booking q no me ofreció alguna opcion! Nefasta la gente del hotel q segun cancelaron x remodelacion de las habitaciones!! Sin dar alguna otra opcion! Cuando mi reserva la hice y pague con anticipación!!! NEFASTA RESPUESTA DEL HOTEL Y MAS AUN DE BOOKING Q CREEN Q CON UN MENSAJE HORAS ANTES DEL VIAJE SE RESOLVIA EL PROBLEMA!!! Y para rematar el hotel donde me pude hospedar no quiso darme factura !!! Servicio de Mierda!!! 😡😡😡😡😡

2025-12-16 • via Nuitee
R
Robles • family_with_children • mx
1
Pros:

Pésima atención al cliente, no reserven con ellos te cancelan una noche antes sin previo aviso, ni una opción .
Te cobran oro adelantado y te hacen pasar un mal rato

Cons:

Todo mal

2025-12-15 • via Nuitee
L
Louise • family_with_children • gb
1
An absolute dump of a building site do not stay here
Pros:

Im scoring 1 because zero isn’t possible. Not a holiday at all. The suite, if clean, could be lovely. No one on reception at arrival, we waited twenty minutes for an apathetic half hearted person and had to ask to be shown how to navigate across the building site to our room . No confirmation or welcome message received from the hotel on booking, I had to contact them. This is the positive stuff

Cons:

It’s a building site, dirty and dangerous with machinery and cables everywhere
The workmen have no respect for the guests at all they have their toilet rolls and dirty socks on the statues outside the rooms
They stop working at 10.30pm and are drilling and other noisy work
Wild and angry dogs are around the entrance
Our terrace door didnt close it was open all night with a chair against it
The terrace looks over a flat the workers are staying in with their clothes hanging everywhere and music blaring all night not relaxing at all no privacy
The fridge shelves were dirty
No coffee pods for the coffee machine
The second bedroom en suite was being used by the builders, theres a door that leads up to the room that was unlocked, footprints and plaster from their boots everywhere
No one at reception when we left
The breakfast is a choice of two things from the menu and they were vile
Had to remind kitchen staff twice what we ordered there were 3 of them, 6 guests two of which were children
There are so many unsafe stairs to everything not suitable for small children or people with limited mobility. Do not stay here they are ride and don’t give a damn about paying guests we left the following morning two days later STILL haven’t heard from anyone no apology and no acknowledgement this place needs to be reported to whoever is responsible for health and safety DO NOT STAY HERE there so many other options that are clean safe and caring if we had known it was a building site we wouldn’t have bothered take this as a warning
I have so many photos but can only post 4

2025-12-08 • via Nuitee
P
Pleim • family_with_children • fr
1
En Travaux !
Pros:

Désolée mais l établissement etait en travaux et rien n allait..Hormis la réceptionniste qui nous a fait les cocktails.

Cons:

.Pas de pt dej, pas de restaurant, des odeurs nauséabondes de refoulement d egouts ds les chambres ,pas de wifi,pas de balançoire dans l eau,des ouvriers partout,des travaux partout, enjamber le béton en formation, pas de parking pour la voiture qui est donc restée dehors...

2025-12-03 • via Nuitee
F
Francisco • couple • mx
7
Pros:

privacidad

Cons:

seguridad

2025-10-29 • via Nuitee
M
María del Carmen • family_with_children • mx
9
Pros:

Es hermoso la suite limpia y muy espaciosa

Cons:

Desafortunadamente cuando fui estaba en remodelación, trabajadores con sus maquinas ruido muy temprano, sin embargo el encargado fue muy amable y atento a nuestras necesidades, sin duda volveré

2025-10-09 • via Nuitee
S
SUSY • extended_group • mx
5
El acceso ala laguna es lo que vale la pena y supongo que en condiciones normales debe ser muy bueno
Pros:

La facilidad a la Laguna y el uso de Kayaks

Cons:

Me cancelaron la reservación que porque la tarjeta no era aplicable cosa que no era real y volví a hacer la reserva y la pagué por adelantado, pero hasta que me puse en contacto me dijeron que el hotel estaba en reparación y toda la entrada estaba bloqueada, no había acceso a autos y el acceso peatonal era complicado por los trabajos que se están realizado, además no había servicio de restaurante, por lo que el precio se me hizo excesivo con todos esos inconvenientes

2025-10-06 • via Nuitee
L
Loisel • family_with_children • fr
8
2025-09-10 • via Nuitee
F
Francisco López • family_with_children • mx
10
Un lugar Magico!
Pros:

todo genial, la ubicacion, las instalaciones, el presonal, Jorge nos atendio de maravilla, regresare muy frecuente.

2025-09-02 • via Nuitee
J
Jorge • family_with_children • mx
9
Hermoso pero llegar en auto no es para todos
Pros:

Super tranquilo y bien bonito y limpio todo, áreas de alberca, restaurante y bar muy agusto. El muelle está hermoso.

Cons:

Definitivamente si vas en carro bajo y pequeño no te va a gustar llegar por qué el camino es completa Terracería y con trampas de lodo. Poco estacionamiento en el hotel

2025-08-26 • via Nuitee
J
JAVIER • family_with_children • us
9
2025-08-24 • via Nuitee
G
Giebel • family_with_children • pl
9
Relaxing, silent beautiful place with direct Lake access
Pros:

Dostaliśmy upgrade do pokoju typu suite. Przepiękny, ogromny, z fantastycznym tarasem.

Cons:

Czasem trudno było porozumieć się z personelem po angielsku. Ale generalnie bardzo miło

2025-08-21 • via Nuitee
C
Caroline • family_with_children • fr
9
Pros:

Un accueil familial et sympathique dans cet hotel tres classe petit (10 chambres tres spacieuses). La nature et rien d autre. Ils nous pretent paddle, kayak pour la lagune. C est tres beau, reposant, agreable. On a bien profite du lieu.

Cons:

Pas de restauration apres 17h mais on a trouve a Bacalar. Juste le sujet des 1.5 km de piste pour aller a l hotel, des trous beants remplis d eau. Elle meriterait d etre un peu travaillee.

2025-08-20 • via Nuitee