Dedeman Palandoken Ski Lodge Hotel

Hotels
•
Dedeman Hotels
8.5 (226 reviews)
Palandoken Kayak Merkezi̇ , Erzurum , TR

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Nice location
Spacious rooms
Friendly staff
Good breakfast choices
Cons:
Cleanliness issues
Maintenance problems
Poor service from one staff member

Categories

Cleanliness
7.71
Some reviews indicated cleanliness issues, especially in shared areas like the breakfast buffet.
Service
9.18
Most guests found the staff to be helpful and accommodating, though there were some issues with one receptionist.
Location
9.22
Numerous reviews praised the beautiful location and view.
Room Quality
8.67
Rooms were noted to be spacious and comfortable, but some reported maintenance issues.
Amenities
8.7
Amenities provided were generally satisfactory, with a good breakfast buffet.
Value for Money
8.66
The hotel is somewhat pricey but generally aligns with the expectations of a 5-star establishment.
Food and Beverage
7.21
Food quality at breakfast was reported to have declined with complaints about specific offerings.
Overall Experience
8.68
Overall experience was positive, with significant appreciation for the hotel's location and room comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:10

Property Description

Ski-in, Ski-out Lodge with Authentic Atmosphere

Spectacular Ski Slopes: Enjoy some of Europe's best ski slopes right at your doorstep, with Turkey's longest and widest range of ski trails for all levels of skiers.

Cozy Atmosphere and Stunning Views: Relax in comfortable surroundings with a touch of authenticity from the nearby town of Erzurum, offering beautiful mountain views and crisp mountain air.

Modern Amenities: Embrace nature without sacrificing convenience, with after-ski activities and a charging point for electric vehicles available on the property.

Experience the perfect blend of adventure and relaxation at our lodge. Book now for an unforgettable mountain getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Nov 10, 2026 until Wed, Mar 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 226 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 7.21
Overall Experience: 8.68
F
Furkan Ali • family_with_children • nl
1
Otel güzel otelin müdürü hepsinden iyi bir insan
Pros:

Tesis çok güzel temiz ve uygun fiyatlı

Cons:

Tesisdeki Mutfakdan ve restoranttan sorumlu adını bilmediğim kapalı bir hanımefendi ve mutfak personeli olan kırmızı giyimli hafif kilolu bir beyefendi den çok muzdaribim neren sabah saat 9 da kahvaltıya geldiğimşz halde hiç birşey kalmamıştı. Sorduğumuzda da verilen cevaplar vasat resmen ben o otele 300 euro para ödediyaem sende bana kahvaltı vermek zorundasın kardeşim lama cimi yok herkes işini yapacak 10 a kadar kahvaltı var

2026-09-10 • via Nuitee
A
Abdullah • solo_traveller • iq
8
Pros:

Location and facility was great!

2026-08-30 • via Nuitee
Kako • solo_traveller • iq
8
2026-08-26 • via Nuitee
B
Bülent • solo_traveller • de
8
2026-08-09 • via Nuitee
A
alaqrawy • family_with_children • iq
7
2026-08-04 • via Nuitee
R
Recep • family_with_children • nl
6
Prijs/kwaliteit is niet gelijk
2026-07-18 • via Nuitee
P
Peshawa • solo_traveller • iq
5
Pros:

Room size was good and clean

Cons:

Looks and feels old, with very bad lightning

2026-07-11 • via Nuitee
O
Omed • family_with_children • iq
1
2026-07-09 • via Nuitee
E
ENG MOHAMMEDOSKY • solo_traveller • iq
9
Pros:

احب ان اشكر موظف كورمنجي kurdish man لم اعرف اسمه بالضبط اعتقد(hamza bey) فقد ساعدني كثيرا

Cons:

اردت تقديم موعد الحجز ليوم واحد لم يقبلو بالرغم من ان نفس الغرفة كانت شاغرة
مما اضطررت ان احجز ليلة اخرى وبسعر عالي مما ازعجني وقررت ان لااحجز مرة اخرى في هذا الفندق

2026-07-01 • via Nuitee
M
MahmoodReza • extended_group • tr
10
2026-06-30 • via Nuitee
T
Timo • solo_traveller • fi
10
Matkani tarkoitukseen täydellinen valinta!
Pros:

Sijainti, erittäin ystävällinen ja kielitaitoinen henkilökunta, hyvä ruoka!

2026-06-21 • via Nuitee
M
Musa • couple • fr
6
2026-05-22 • via Nuitee
M
Mahsa • couple • ca
9
2026-04-04 • via Nuitee
I
IVAN • couple • de
8
Bestes Angebot an der Piste
Pros:

Direkt an dem Lift.
Übernachtung + Halbpension Preis/Leistung super!

2026-03-24 • via Nuitee
A
Ahmet • couple • tr
8
very nice ski hotel with a decent price/performance ratio
Pros:

location of the hotel was perfect, right next to the main/starting station of the gondola and ski houses. hotel also has one downstairs, run by an external party.

the room we stayed was large more than enough, very useful for a ski trip if you carry a lot and you will have many stuff inside the room. a tiny balcony is a plus.

breakfast and dinner was OK. there is plenty of options.

one detail I liked a lot was the bath sponge provided by default. normally I carry mine since I do not like having couple of days by only rubbing my body by hand. but the hotel provides it and it is a great detail.

overall I can say the hotel is a perfect price/performance stay.

Cons:

there is a major smell/smoke issue during and after breakfast. since they cook omelettes inside the dining area, all the smoke and smell reaches to all rooms even your room is at top stairs (our was at 3rd). It is quite disturbing inside the dining area and inside the rooms and corridors.

probably not in all rooms but our room had a brightness problem in the morning due to one window which does not have a proper curtain. it was impossible to keep it dark if you want to stay in the bed a bit longer after an intense skiing day.

as mentioned several times, the hotel is old and some refurbishing is needed. I felt it especially in the bathroom where the shower head and the tap have some leakages.

one negative detail was when we asked where to store our own snowboards. since it is a ski hotel, I expected a solution but they acted like they heard this request for the first time. the ski house downstairs told us they only store their own rental equipment and reception told us they have no place to store. so we carried everything upstairs and stored the boards on the balcony and the rest of the gears inside the room. not really convenient.

2026-03-24 • via Nuitee
K
Kjartan • family_with_children • is
10
All staff there at the hotel and in the ski rental department are helpful and friendly. Miss you!
Pros:

All food is very good there but most of the time I needed to ask for a butter to put on my bread instead of having it always at the bred area.

Cons:

Did not like to leave, wanted to stay longer.

2026-01-14 • via Nuitee
S
serhan • couple • tr
7
It is a pricey hotel not up to high standards, needs refurbishing.
Pros:

Nice location

Cons:

Old facility, needs refurbishing

2025-12-20 • via Nuitee
A
Ahmed • extended_group • az
10
2025-10-28 • via Nuitee
I
Iris • family_with_children • de
7
Pros:

Wunderschönes Hotel in guter Lage.DieJunior Suite ist sehr geräumig. Wir waren das zweite Mal dort. Man fühlt sich sehr wohl.

Cons:

ABER: Hotel muss mehr Qualitätssicherung betreiben. Wie hatten das gleiche Zimmer wie letztes Jahr, WC-Spülung immer noch defekt, Duscharmatur jetzt auch defekt, Wasser spritzt raus. Wieder kein Zimmerservice, Toilettenpapier und Handtücher mussten erfragt werden. Frühstücksbüffet deutlich schlechter, keine Milch und kein Joghurt zum Müsli. Station zum Teeausschank sehr dreckig, das Personal läuft laufend daran vorbei und merkt es nicht. Dedeman muss aufpassen, dass dieses an sich schöne Hotel nicht runter kommt.

2025-09-12 • via Nuitee
A
akram • family_with_children • iq
8
2025-09-08 • via Nuitee