Hotel Kristal

Hotels
8.1 (1393 reviews)
Lot 113, Jalan Chan Siang, 28700 Bentong,Pahang , Bentong , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Tour desk
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Noisy rooms
Lack of amenities

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness issues like the presence of ants and lack of strong WiFi.
Service
8.91
Most reviews praised polite staff and fast check-in/check-out.
Location
9.15
Guests frequently mentioned the convenient location near markets and amenities.
Room Quality
7.6
Rooms varied in quality, with mentions of dim lighting and loud noise.
Amenities
7.63
Guests noted a lack of breakfast and some facilities not meeting expectations.
Value for Money
8.09
Mixed reviews about whether the price matches the facilities provided.
Food and Beverage
7.14
No specific food and beverage options mentioned; breakfast not included.
Overall Experience
8.61
Despite some issues, many expressed a desire to return, indicating a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:47

Property Description

Exquisite Dining Experience
Indulge in a culinary journey at our on-site restaurant offering delectable dishes to tantalize your taste buds. Enjoy the convenience of room service for a cozy dining experience in the comfort of your room.

Comfort and Convenience
Relax in our well-appointed guest rooms equipped with modern amenities including flat-screen TVs, air conditioning, and complimentary WiFi. Unwind in our spacious family rooms designed for your ultimate comfort.

Committed to Guest Satisfaction
Experience top-notch hospitality with our 24-hour front desk staff always ready to assist you. Stay connected with loved ones and colleagues with free WiFi throughout the property.

Book now and create unforgettable memories at Hotel Kristal in Bentong.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1393 reviews
Cleanliness: 7.64
Service: 8.91
Location: 9.15
Room Quality: 7.6
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 7.14
Overall Experience: 8.61
S
Sin • couple • my
8
2026-03-11 • via Nuitee
J
julia • couple • gb
9
Absolutely loved our stay, highly recommend hotel Kristal, look forward to returning
Pros:

Brilliant location, really comfortable spacious room, really clean, very good air conditioning.

Cons:

No breakfast available, little noisy but manageable

2026-03-09 • via Nuitee
J
Jane • couple • sg
8
Very good. I will only stay at this hotel when in bentong and will recommend my friends.
Pros:

I like the fact that the room was very clean. The toilet was squeaky clean. Kudos to the housekeeping staff. The room is spacious & i love it. The location is fantastic. The reception area although it was very small, it was tastefully furnished to give off an air of poshness.

Cons:

The toilet door creaked and made a lot of noise when i tried to close it. Lighting isn't so good inside the room.

2026-03-08 • via Nuitee
S
Siau Ling • family_with_children • my
8
Pros:

Location

Cons:

Mattress is too soft

2026-03-08 • via Nuitee
W
Wendy • family_with_children • ca
10
Excellent choice
Pros:

Location was excellent. Walking distance to town. Bed was comfortable. Room was clean. Amenities provided. 3 hrs parking coupons per night's stay also provided.

Cons:

Only 2 free parking spots. Then have to use your free parking coupon.

2026-02-26 • via Nuitee
K
Kam Fatt • extended_group • my
7
2026-02-23 • via Nuitee
Y
YAP • solo_traveller • my
10
2026-02-12 • via Nuitee
S
Sdn Bhd • extended_group • my
5
2026-02-12 • via Nuitee
P
Pascal • couple • nl
7
Een budget hotel.
Pros:

Ruime kamer en redelijk schoon. Bed klein, maar lag goed.

Cons:

Afstandelijk personeel, erg gehorig en metalen deuren die erg veel lawaai maken. Was niets behalve de kamer.

2026-02-08 • via Nuitee
H
Hanizakri • family_with_children • my
2
2026-01-31 • via Nuitee
N
Nurhuda • extended_group • my
9
Pros:

Klasik n antik barangannya

Cons:

View not nice

2026-01-29 • via Nuitee
I
Ira Syazwani • extended_group • my
10
2026-01-28 • via Nuitee
H
HenryKhor • solo_traveller • my
10
definitely will come stay again in bentong if ever i land there
Pros:

i left my bottle at the hotel, then hours after i check out, the staff called me to ask if i can come to collect. It was somewhat memorable and pleasant because there's never someone like that who called me when i was staying in a 4-5 star hotel in Malaysia. Good job!

Cons:

everything was awesome.

2026-01-27 • via Nuitee
N
Ng • couple • my
7
Cons:

Too expensive

2026-01-26 • via Nuitee
U
Ubai • couple • my
9
Pros:

Clean dan smell good

Cons:

Shower slow

2026-01-26 • via Nuitee
H
haizum • couple • my
8
Pros:

It is affordable and cosy

Cons:

The toilet is a bit smelly but still it's fine and bearable

2026-01-24 • via Nuitee
C
Chong • couple • my
6
Was a comfortable night and most importantly it was clean and location is very good
Pros:

Simple and most importantly, it is clean

Cons:

Value for money and location near morning market and food shops was excellent

2026-01-22 • via Nuitee
C
Coleman • couple • my
8
Great value
Pros:

Very good location and very good staff. Bookings and check-in were very easy.

Cons:

All good for the money paid.

2026-01-19 • via Nuitee
C
Chuan meng • family_with_children • my
10
2026-01-19 • via Nuitee
V
Vimala • family_with_children • my
10
Pros:

whenever i travel to Bentong i used to book this hotel, very convenient - restaurant nearby, more over the room is clean, and spacious.

2026-01-19 • via Nuitee