Hotel Cisne

Hotels
7.7 (36 reviews)
Av. de las Americas Amazonas y Remigio Crespo , Cuenca , ec

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Children allowed
Pets allowed

Facilities

Restaurant
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Location
Cons:
Cleanliness Issues
Noisy Environment

Categories

Cleanliness
5.76
Numerous complaints about cleanliness in the reviews.
Service
9.23
Multiple mentions of friendly and helpful staff.
Location
9.27
Good location near transport and local attractions.
Room Quality
6.72
Mixed feedback, with mentions of old installations and issues.
Amenities
6.75
Basic amenities; some were not satisfactory, such as breakfast.
Value for Money
7.71
Perceived as low cost but quality did not meet expectations.
Food and Beverage
7.76
Good breakfast mentioned but with some dissatisfaction.
Overall Experience
8.43
Average experience with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:10

Property Description

Convenient Location
Located in Cuenca, Hotel Cisne is just a stone's throw away from major attractions like Pumapungo Museum and Tomebamba River, making it the perfect base for exploring the city.

Comfortable Accommodation
Our rooms are equipped with modern amenities such as flat-screen TVs, free WiFi, and private bathrooms with complimentary toiletries. Some rooms even offer stunning city views for a truly memorable stay.

Exceptional Services
Enjoy a delicious continental breakfast every morning, unwind at the bar or snack bar, and take advantage of our 24-hour front desk for all your needs during your stay.

Ready to experience the best of Cuenca? Book your stay at Hotel Cisne now!

Check-in and check-out hours:
Check-out: 02:00 PM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs USD 3 per day.

Location

Guest Reviews

7.7
Based on 36 reviews
Cleanliness: 5.76
Service: 9.23
Location: 9.27
Room Quality: 6.72
Amenities: 6.75
Value for Money: 7.71
Food and Beverage: 7.76
Overall Experience: 8.43
Ángel Gabriel • family_with_children • ec
5
2026-02-09 • via Nuitee
F
Ferandez • solo_traveller • ec
7
Cons:

Que hacen mucha bulla y se escucha Clarito en las habitaciones que el garaje queda lejos del hotel

2026-01-25 • via Nuitee
G
Guatemal • solo_traveller • ec
9
Pros:

La ubicación del Hotel

2026-01-15 • via Nuitee
C
Cesar Eduardo • solo_traveller • pe
9
Pros:

Cerca a una estación del tranvía al cual incluso se puede comprar la tarjeta del mismo servicio de transporte. Y fueron amables luego de check out.

2026-01-13 • via Nuitee
T
Thalia Karolina • family_with_children • do
9
Agradable, si volvería
Pros:

Si me gustó todo

Cons:

No me gustó es un mal olor que sale de los baños

2025-12-28 • via Nuitee
P
Paúl • couple • ec
6
Pros:

Desayuno

Cons:

Instalaciones muy antiguas

2025-12-28 • via Nuitee
A
Alberto • couple • ec
2
2025-12-14 • via Nuitee
R
Redrovan • family_with_children • ec
10
2025-11-28 • via Nuitee
D
Denis • family_with_children • ec
5
2025-11-15 • via Nuitee
G
Gustavo • solo_traveller • ec
8
Diana muy amable
Pros:

Diana una persona muy amable, buena comunicación, buenas referencias.

Cons:

Sin comentarios. Todo bien.

2025-11-12 • via Nuitee
V
Vera Moncayo • family_with_children • ec
1
Pésimo
Pros:

Nada! Todo pésimo

Cons:

La limpieza, la seguridad, la ubicación, las instalaciones, el baño todo estuvo pésimo, abandoné el hotel a las 2 horas de haber llegado y tuve que buscar otro lugar, no me reembolsaron el dinero, eso se perdió

2025-11-07 • via Nuitee
H
Heydi • extended_group • ec
9
2025-11-05 • via Nuitee
B
Barcia • family_with_children • ec
10
Excelente confort y servicio.
Pros:

Las instalaciones son nuevas, limpias y cómodas.
Esta cerca de todo.
El desayuno es delicioso.

2025-11-05 • via Nuitee
R
Robert Massuh • solo_traveller • ec
8
2025-11-05 • via Nuitee
W
Webster • family_with_children • ec
8
Estancia agradable
Pros:

La amabilidad del personal 10/10

Cons:

Las instalaciones parecen antiguas , aunque habían ciertas actualizaciones en el baño, los tvs eras muy lentos , habían cajones que eran muy antiguos con olor a humedad

2025-11-04 • via Nuitee
B
Beth • solo_traveller • us
5
Low cost, but don’t think you can sleep late.
Pros:

Good location, near the tram line and many bus stops. The hotel is clean, though basic.

Cons:

Noisy—the bathroom vent is to the inside hallway, beside the talking elevator, and an open hole to floors above and below. The hard surfaces bounce the sound.
No breakfast until 8am, or 8:30a
Never have change at the desk —I stopped having breakfast because paying got to be a hassle
Alarm (fire?) goes off at least once a day, accidentally. It doesn’t last long, usually, but it can be 3-4 times a day.
Three Power outages while I was here.
Construction work was LOUD and started at 7am 6 days a week.
They only cleaned the room 5 out of 6 days.

2025-10-22 • via Nuitee
M
Mónica Alejandra • solo_traveller • ec
8
2025-10-13 • via Nuitee
C
Caiza • solo_traveller • ec
10
Pros:

Todo

2025-09-17 • via Nuitee
C
carlos • solo_traveller • ec
9
2025-09-13 • via Nuitee
C
Carlos • family_with_children • ec
1
Pros:

No pudimos alojarnos porque no tuvimos respuesta del hotel no través de booking no por medio del teléfono publicado

2025-09-10 • via Nuitee