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Facilities
Property facilities
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Offsite parking discounted rates available
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Electric bicycle charging station
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Parking
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Packed lunches
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Emergency cord in bathroom
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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CCTV outside property
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Face masks for guests available
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Indulge in Historic Elegance
Discover The Swan, a 15th-century coaching inn overlooking Wells Cathedral. Enjoy a stay in one of the 48 individually designed non-smoking bedrooms featuring original four-poster beds and log fires.
Culinary Delights
Savor a blend of traditional and contemporary cuisine in the unique oak-paneled restaurant. The hotel offers a delightful dining experience amidst historic charm.
Versatile Events and Getaways
From leisure breaks to weddings, The Swan caters to all occasions. With conference facilities for up to 90 delegates, it's the perfect venue for events.
Experience a blend of history and luxury at The Swan. Book now for an unforgettable stay.
The hotel is fortunate enough to have the largest city center car park in Wells. However, the spaces are limited and are on a first come, first served basis.
Please note that our restaurant can get busy and booking is advisable.
Due to the age and construction of the property there is no elevator access to higher floors- if this is an issue please contact the hotel who will be happy to assist you in allocating the right room for your needs.Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
Very good welcoming reception. Good spaces for parking. Lovely room with a comfortable bed. Good selection of teas and bottled water provided.
Adequate breakfast selection with an excellent server who fulfilled all our needs in a timely efficient manner.
perfect location.
More attention needs to be paid to dust in the bedroom and bathroom.
Room was large & well set out. Staff all very freindly and especially Callum in restaurant. He could not have been more helpfull.
Water pressure very low so had to strip wash as shower did not work very well. Although it was very clean.
Location great breakfast excellent Friday night entertainment excellent quirky setting for car parking sraff friendly and professional
Mattress was near its end date
lovely decor, the breakfast was very tasty and staff were lovely.
parking was tight but not a problem for my small fiesta. The poached eggs take a while to come out in the morning. The noise is quite noticeable on weekends if there are events downstairs. The hot water from the showers comes out boiling and the temperature control is difficult to get right.
Central, welcoming and excellent room amenities
Car park access
Check in I was concerned about the Car parking but everything went well Breakfast was good Staff were very good Room was very comfortable
Unfortunately it is an old building and we had a bit of a convoluted hike to get to the room. The nespresso coffee machine was awful
Lovely position. Parking. Friendly staff. Comfortable
Posizione ottima, centralissima. Pulizia. Parcheggio gratuito. Non abbiamo usufruito della colazione per cui non possiamo dare giudizi.
La stanza al nostro arrivo era fredda, con una delle due finestre che non chiudeva bene: visto il forte vento sbatteva continuamente e entravano spifferi. La Wi-Fi, a noi, non funzionava come se nella nostra stanza non arrivasse segnale. Un mini frigo sarebbe stato gradito. Moquette nella stanza.
Characterful coaching inn- really quirky layout. Rooms clean and very comfortable. Positioned right next to the market square so perfectly placed to visit cathedral and Bishop’s Palace.
Nothing
The receptionist was lovely on arrival (Diane) and as we checked out, the room was clean and had good facilities (sockets and storage. The breakfast offered a nice selection too. The proximity of the hotel to the Cathedral and Palace was great and in the centre of Wells.
The layout downstairs was a little strange, the bar was tiny with an attached restaurant, with a lounge available across the corridor. There seemed a reasonable number of staff there, but they never seemed to be available. The rooms were a little 'stuffy' with little ability to let in a breeze.
Location
Staff very friendly. Excellent position in the city. Nicely decorated. Great to have parking.
Nothing
I am publishing this review, as I did an in house survey raising several issues and have not a had a response from the hotel. As mentioned by others, parking can be tricky as very tight entrance and not many spaces, but we did get a parking space without issue. After booking in, we thought we would take advantage of the sunny garden with great views of the cathedral and that was when the first problem was encountered. We entered the bar and asked if they have a Happy Hour (we weren't expecting but just hoping} to be told in an off hand manner 'No, and no one does happy hour any more'. Undeterred we would still have bought cocktails here, but the first two we asked for were unavailable due to a wedding the weekend before, so we left. Managed to find two very local hostelries offering cocktails on offer, so no incentive to return to the hotel bar. Our room was small, but pleasant with a 4 poster (No 35), and a bath in the ensuite which I prefer. However the room was a bit dated and tired. Our first impression of the restaurant was not good either, as two of our party were barged out of the way by a waiter carrying plates of food as we entered. It was busy with a long wait for food, but when it arrived it was pleasant. At breakfast, we were not offered toast, and had to ask someone to take our hot food order as no one came to offer this. However we were able to have cappuccino at no extra cost. The buffet was rather uninspiring compared to other hotels I have stayed in at a similar price point.
On a positive note, one member of staff (David) was very helpful when we were looking for recommendations for a local cider outlet to visit.
Overall the stay was disappointing and we would probably not return. Most of the staff were young and personable when speaking to us, but seemed poorly trained to be aware of customers needs and pro actively offer service.
We had Sunday lunch in the dining room. Several items were not available, but we all chose a roast dinner. Beef and Lamb were the options with the roast of the day being pork. No white meat as a choice which is my favourite. Lunch was fine with a huge Yorkshire pudding. Price very reasonable and staff very attentive.
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