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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Packed lunches
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Electric vehicle charging station
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Toilet with grab rails
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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Key card access
Review Highlights
Categories
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Property Description
Indulge in Historic Elegance
Discover The Swan, a 15th-century coaching inn overlooking Wells Cathedral. Enjoy a stay in one of the 48 individually designed non-smoking bedrooms featuring original four-poster beds and log fires.
Culinary Delights
Savor a blend of traditional and contemporary cuisine in the unique oak-paneled restaurant. The hotel offers a delightful dining experience amidst historic charm.
Versatile Events and Getaways
From leisure breaks to weddings, The Swan caters to all occasions. With conference facilities for up to 90 delegates, it's the perfect venue for events.
Experience a blend of history and luxury at The Swan. Book now for an unforgettable stay.
The hotel is fortunate enough to have the largest city center car park in Wells. However, the spaces are limited and are on a first come, first served basis.
Please note that our restaurant can get busy and booking is advisable.
Due to the age and construction of the property there is no elevator access to higher floors- if this is an issue please contact the hotel who will be happy to assist you in allocating the right room for your needs.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
Good breakfast, even though you had to ask specifically for the breakfast menu since staff did not offer it at the table. Parking on site was handy.
The room was a bit dated and the bed was a bit on the hard side.
Great location, right in front of the cathedral.
Free car parking to rear.
Noisy room fronting high street.
Great location, staff very helpful and pleasant, food was excellent and very affordable.
Nothing to do with hotel but it was very hot during our visit, making it difficult to get around to see Wellls, however we managed and it's a beautiful place, got bus to Glastonbury, worth a visit.
We had a spacious suit, very clean and in a good position
Boiling hot rooms
Location
Location was why we booked this hotel. Room had good facilities and was a good size, but hot as no aircon due to it being an old coaching ion and room overlooked a main road and so noisy at night.
Breakfast was expensive at £16 per person ( we had the buffet breakfast) and so definately wouldn't add on again due to large number of local places to eat in the morning / night.
Glad we brought our smallest car as access to rear car park is tight with two sharp turns and narrow access due to it being a a old coaching inn. But it was free parking - so just be aware if driving.
Location is fabulous. Staff were all lovely. Property is very charming and comfortable.
Really needs some bathroom updates and more walk in showers rather than showers over baths.
Fabulous room, we had a suite and it did not disappoint. The staff were very friendly and helpful. The location is perfect.
We couldn’t really fault anything. Bring picky , it would have been nice if the outdoor area overlooking the Cathedral had stayed open a little longer. We were sat outside along with several other residents and were told to leave as they wanted to lock the gates. It was around 10.30pm on a Saturday. Not a massive issue but it was a beautiful evening and it would have been nice to have been able to enjoy the view for a little longer.
The food from the restaurant was amazing. Highly recommend it.
View from our bedroom window
We had breakfast, and as we were soon to our seats, we were asked what we wolike to drink,tea or coffee. We adk for both and mixed toast. We were having our breakfast, still waiting for our drink when another gentleman walked in. Was shown to his seat and asked tea and coffee? He hadn't even sat down when when his tea was there. I then called over the chap, and I asked where ours was. He said it's coming. Not happy as the rest of the staff are wonderful!
The location and the Staff were wonderful. Very clean.
The room was so lovely but we were out above a generator or extractor fan that was really loud and went on all night. Things like this don't really affect me but this really impacted my sleep continually. It was so disappointing as I loved the hotel so much.
Zimmer und Lage
Location
Bathroom was dreadful. Brown stained walls. Shabby.
Lovely superior room . Comfy bed and lots of extras, foe example fan for cooling the room, water, toiletries. Large bathroom with both a bath and shower. Excellent breakfast.
Can't think of anything that we didn't like.
We have stayed here before in the stunning city of Wells and the previous time I gave it 5 out of 5 but this time, sadly not.
On the plus side, the hotel with it's associated bar and restaurant is stunning. Really classy in a great central location. The room itself was huge with everything you need in it - and seeing as we stayed during 35+ temperatures, the air con was very much appreciated.
Breakfast was a buffet style thing which personally I think could do with having a bit more room to negotiate, but was very nice - all piping hot and continually refreshed.
A really nice team working there, very helpful and friendly.
The location is very central, everything within a short walk -- the cathedral, Vicar's Close and a plethora of pubs, cafes and shops.
The one star loss was due to the car park. The last time I stayed there I was impressed by the size of it, hence why I didn't hesitate to book it again. However, upon arrival I discovered that over half the car park was taken over by a car convention. This, on it's own, is not an issue - however I wasn't informed about it beforehand or I would have researched other places to park.
The team did help out with other places to park but considering it cost £446 for two nights BnB out of the holiday season - they shouldn't really have to be doing that...
The location is excellent for exploring Wells. The Swan is an old coaching in and therefore has some quaint aspects, but we were comfortable and enjoyed our stay.
We were forewarned about parking arrangements through the information on the hotel website. Access to the car park is tricky and spaces are limited.
We stayed here for two nights from 2-4 of july and had the rooms 26 (deluxe suit) and 60 (twin). Two years ago we stayed at Georges hotel in Dorchester on Thames where hotel manager Gordon then worked. We were happy to se him doing wonders with The Swan now. We loved the location in the centre of town,and we also loved the beergarden where we sat both nights drinking and looking at the beautiful cathedral. The staff were polite and funny and the breakfast was superb with everything we could ask for. Not one of us ordered from the menu as the buffet was plenty enough. And Gordon himself managed the breakfast on the first morning, that says a lot about how he runs a hotel. The only down thing was that my parents staying in the suit could not sleep well on the friday night due to noise from the street but on the other hand, as they said: that´s the price we happily pay to live so close to the center.
Le repas et le petit déjeuner très bien.le confort de la chambre était excellent, seul bémol les poubelles sont vidées vers 5H du matin et il n'y a pas un seul passage car il y a plusieurs compagnies suivant la nature de la poubelle. il vaut mieux demander une chambre qui ne donne pas sur la rue
isolation des fenêtres
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