The Swan Hotel, Wells, Somerset - The Coaching Inn Group

Hotels
8.3 (3072 reviews)
Sadler Street , Wells , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Noise from events
Poor food quality on some items

Categories

Cleanliness
8.05
The hotel is very clean and ideally suited for visiting the town.
Service
9.05
Staff was amazing and very friendly and professional.
Location
8.55
Location is ideal for a visit to central Wells.
Room Quality
8.05
The rooms are comfortable and wonderfully traditional.
Amenities
8.05
The hotel has lovely breakfast facilities and a pleasant ambiance.
Value for Money
8.55
Standard quality for this hotel tier.
Food and Beverage
7.55
Doombar was appalling and had to be taken off, but breakfast service was good.
Overall Experience
8.55
A lovely historic inn with a memorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:33

Property Description

Indulge in Historic Elegance
Discover The Swan, a 15th-century coaching inn overlooking Wells Cathedral. Enjoy a stay in one of the 48 individually designed non-smoking bedrooms featuring original four-poster beds and log fires.

Culinary Delights
Savor a blend of traditional and contemporary cuisine in the unique oak-paneled restaurant. The hotel offers a delightful dining experience amidst historic charm.

Versatile Events and Getaways
From leisure breaks to weddings, The Swan caters to all occasions. With conference facilities for up to 90 delegates, it's the perfect venue for events.

Experience a blend of history and luxury at The Swan. Book now for an unforgettable stay.

Important information:

The hotel is fortunate enough to have the largest city center car park in Wells. However, the spaces are limited and are on a first come, first served basis.

Please note that our restaurant can get busy and booking is advisable.

Due to the age and construction of the property there is no elevator access to higher floors- if this is an issue please contact the hotel who will be happy to assist you in allocating the right room for your needs.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 3072 reviews
Cleanliness: 8.05
Service: 9.05
Location: 8.55
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 7.55
Overall Experience: 8.55
J
Janet • couple • gb
9
2026-03-21 • via Nuitee
C
Christopher • couple • gb
8
Very good stay and at room rate for two it was excellent value. Pity they don’t offer a single room.
Pros:

Good range offered at breakfast. A pity the bacon was so overcooked and dry as to be mostly uneatable. Nice coffee.

Cons:

As above.

2026-03-21 • via Nuitee
R
Raphaël • solo_traveller • ch
10
2026-03-20 • via Nuitee
A
adam • couple • gb
7
Pros:

Nice old Coaching Inn. Very friendly staff. Excellent location right in the heart of town. Dog friendly.

Cons:

Unfortunately we couldn't keep our window open due to being right over where people stood outside to smoke. Room 23. I am not anti smoking and don't mind the smell of cigarettes BUT can't stand the smell of the cannabis people seem to be smoking these days.
Nobody seems to care that it is also illegal.

There was also a very loud banging from either a door slamming or pipes thumping. Fortunately this stopped during the night.

2026-03-19 • via Nuitee
L
LyndanJohn • family_with_children • gb
9
Great location
Pros:

A warm and friendly welcome at this cost old.coahing inn situated in centre of Wells, complete with parking.
Our room was well appointed and comfortable with a view of the cathedral.
The lounge and bar were cosy, and the food was excellent. A good choice at breakfast, with both hot and cold buffet selections, and there were also.some options which were cooked to order.
Overall we would highly recommend and would return

2026-03-18 • via Nuitee
J
jane • family_with_children • ie
9
Pros:

Location, lovely room and pleasant and helpful staff.

2026-03-17 • via Nuitee
D
david • couple • gb
10
Pros:

We had a nice pet friendly room with a small garden

Cons:

All was good

2026-03-16 • via Nuitee
A
Anthony • couple • gb
9
2026-03-16 • via Nuitee
R
Robert • couple • gb
10
2026-03-15 • via Nuitee
R
Rebecca • extended_group • gb
7
Good location but quite expensive
Pros:

Great location, pretty hotel, spacious rooms

Cons:

Room dust get serviced, parking limited and had to pay for one in town, drinks at the bar really pricy, some of the staff looked and acted as if they didn’t want to be there

2026-03-15 • via Nuitee
N
Nigel • solo_traveller • gb
7
Okay could be better
Pros:

Location

Cons:

Tired bathroom

2026-03-15 • via Nuitee
T
Tracy • family_with_children • gb
10
Pros:

The location was fantastic. The staff were friendly. The food was good.

Cons:

We stayed in room 73, there was a bad smell coming from the bathroom.

2026-03-14 • via Nuitee
P
Phil • couple • gb
9
Welcoming , warm obliging staff , lovely building, however some rooms can be noisy if there is a wedding or event in the
Pros:

Old , full of character ,warm and well maintained

Cons:

Car path access a little tight , but manageable

2026-03-14 • via Nuitee
M
Malcolm • couple • gb
9
2026-03-13 • via Nuitee
A
Arisara • family_with_children • th
10
2026-03-13 • via Nuitee
P
Philip • couple • gb
9
Excellent location for a short break.
Pros:

Excellent location,friendly staff good food a real cosy hotel,would definitely stay again.

Cons:

Nothing.

2026-03-13 • via Nuitee
F
Franziska • family_with_children • de
8
2026-03-12 • via Nuitee
E
Emma • extended_group • gb
8
2026-03-11 • via Nuitee
D
David • couple • gb
9
Comfortable and covenient.
Pros:

Central and close to the friends we were visiting. Traditional hotel with character.

Cons:

Nothing.

2026-03-11 • via Nuitee
B
Butler • family_with_children • gb
10
Pros:

The food and staff were fantastic..

Simon Butler

Cons:

Our double bed wasn't very comfortable at all..😞

2026-03-10 • via Nuitee