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Facilities
Property facilities
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Offsite parking discounted rates available
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Electric bicycle charging station
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Packed lunches
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Emergency cord in bathroom
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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CCTV outside property
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Face masks for guests available
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Indulge in Historic Elegance
Discover The Swan, a 15th-century coaching inn overlooking Wells Cathedral. Enjoy a stay in one of the 48 individually designed non-smoking bedrooms featuring original four-poster beds and log fires.
Culinary Delights
Savor a blend of traditional and contemporary cuisine in the unique oak-paneled restaurant. The hotel offers a delightful dining experience amidst historic charm.
Versatile Events and Getaways
From leisure breaks to weddings, The Swan caters to all occasions. With conference facilities for up to 90 delegates, it's the perfect venue for events.
Experience a blend of history and luxury at The Swan. Book now for an unforgettable stay.
The hotel is fortunate enough to have the largest city center car park in Wells. However, the spaces are limited and are on a first come, first served basis.
Please note that our restaurant can get busy and booking is advisable.
Due to the age and construction of the property there is no elevator access to higher floors- if this is an issue please contact the hotel who will be happy to assist you in allocating the right room for your needs.Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
Lovely hotel in a great location. Room was very comfortable and large. Breakfast was good, staff friendly and efficient. Would recommend.
The car park is on the small side and a bit of a challenge if you have a larger car.
We had a lovely dinner and we enjoyed our room.
I actually asked for a quiet table for dinner, and for a room facing the cathedral for our anniversary. The terrible weather and our frailty made getting to and from our room via too many stairs also added to our dismay. The disabled parking was unavailable and where we had to park - the very far corner - was very much not our desire and made us both very anxious on what should have been a calm stay. It was an horrendous end to our stay getting out of it, and far too stressful.
Location very was very nice. Breakfast was nice but a bit expensive.
Good service
Poor selection of eggs available
Dinner very good, medium sized menu, but very well planned and thought out.
Bar and coffee served in bar, was good!
NA
staff were lovely and room very cosy
nothing
Loved the location, room size, friendliness of the staff. Breakfast was lovely and the finish room was spacious so guests weren’t all on top of each other we will be back
Housekeeping came in the afternoon which was unusual but that could have been to the hotel being busy
Good breakfast. Plenty selection.
Helpful friendly staff..
Hotel a mix of old & new … wonderful!!
We had dinner in hotel… starters were lovely.
Disappointed with the steak we had for main, extremely dry and no flavour whatsoever… disappointing.
The hotel was lovely, full of olde world charm. The meals were excellent too, and the staff friendly and helpful.
The only downside was the parking. We knew the hotel only had a small car park, but by arriving at 3.15 we expected to find a place. Unfortunately it was full, and I then spent ages trying to find suitable parking elsewhere. I was directed to a street offering free roadside parking some 10 minutes walk away but it was full. The first public park I came to only offered short term parking, and the second one mentioned all day parking without specifying overnight use. I tried downloading its App, which then wasn’t responding, and eventually paid for 2 hours at a machine (I found one that was working after the first one I tried was out of action) to take me up to 6 pm, by which time there was more roadside parking available - so I had to go back to move the car. It wasn’t a great start to what was otherwise a lovely stay at The Swan. I think the advice given by the hotel on finding suitable alternative parking could have been much better.
Room excellent.
parking a disaster, breakfast ok. couldn't get a booking for dinner.
Wells city which is wonderful
Stayed here many times, Emailed hotel three times about this issue to try and avoid a negative reply. This time radiator not working, room cold, no tea bags, no milk, Had to ask 3 times to fix it. Not the staffs fault who were helpful and clearly very busy. I note reception desk is now halved with 50% less receptionists. On leaving no one said did you enjoy your stay and unhappy they did not rely to email.
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Beautiful room! Large, comfortable, lovely decor and sleek bathroom. Professional staff. Delicious buffet breakfast included.
Tight drive between buildings to get to the parking lot.
Good breakfast
Outlook from room wasn’t great
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