Mercure Hotel Hamburg am Volkspark

Hotels
•
Mercure
7.8 (5093 reviews)
Albert-Einstein-Ring 2 , Hamburg , de

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Great breakfast
Cons:
Cleanliness issues
Poor service at dinner
Outdated room facilities

Categories

Cleanliness
6.74
There were mentions of unsanitary conditions, including unclean rooms and a broken toilet paper holder.
Service
7.71
While some reviews highlighted friendly staff, issues like unhelpful service during dinner negatively affected the overall impression.
Location
8.25
The hotel is close to public transport and attractions, making it a convenient choice.
Room Quality
7.2
Some reviews noted issues with room amenities and outdated facilities, affecting comfort.
Amenities
8.03
Amenities such as Wi-Fi and common areas received mixed feedback. Some guests experienced issues with the ventilation.
Value for Money
8.69
Despite some complaints, overall, guests felt the hotel provided reasonable value for its location and services.
Food and Beverage
7.74
Food quality was good, but service during meal times faced issues such as overcrowding.
Overall Experience
8.01
Guests generally had a decent experience but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-26 21:17

Property Description

Luxurious 4-Star Accommodation
Experience luxury at Mercure Hotel Hamburg am Volkspark, just 1.8 km from Volksparkstadion. Indulge in air-conditioned rooms with free WiFi, a bar, and a restaurant offering delectable meals.

Modern Amenities
Enjoy a comfortable stay with flat-screen TVs, free toiletries, and private bathrooms in every room. Benefit from private parking, a business center, and vending machines with drinks.

Convenient Location
Located near major attractions like Hamburg-Altona Train Station and Port of Hamburg, our hotel offers easy access to the best of the city. Book now for a memorable stay in Hamburg!

Important information:

Please inform the property in advance if you will be traveling with children and of their ages. Guests who fail to inform the property of their children in advance cannot be guaranteed a family room. Baby cots are available upon request, subject to availability.

Please also note that breakfast is free for 1 child age 16 and under if the parents have booked the breakfast option.

Suitable rooms for pets have to be requested in advance and have a surcharge of 15 EUR per pet and per night.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for € 20 per person per night when using an existing bed.
    Children from 12 years old to 15 years old stay for € 30 per person per night when using an existing bed.
    Children up to and including 3 years old stay for free when using an available extra bed.
    Children from 4 years old to 11 years old stay for € 20 per person per night when using an available extra bed.
    Children from 12 years old to 15 years old stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 5093 reviews
Cleanliness: 6.74
Service: 7.71
Location: 8.25
Room Quality: 7.2
Amenities: 8.03
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.01
L
Leo • couple • de
7
2026-07-11 • via Nuitee
N
Nadine • couple • de
8
2026-07-11 • via Nuitee
H
Hartmut • solo_traveller • de
9
2026-07-09 • via Nuitee
R
Roberto • solo_traveller • it
10
Pros:

Ho soggiornato solo una notte e ho dormito benissimo... letto molto comodo stanza silenziosa tutto a mio avviso perfetto.

2026-07-09 • via Nuitee
A
Angelika • solo_traveller • de
7
Cons:

Die Parkgebühr von 15 Euro die Nacht

2026-07-07 • via Nuitee
T
Thomas • solo_traveller • de
5
Pros:

Gute Lage zum Stadion und zu Arena.

Cons:

Zimmer sind Renovierungsbedürftig.

2026-07-07 • via Nuitee
L
Landerl • solo_traveller • at
10
Perfect!
Pros:

The staff is friendly and ready to help.
The room was clean with plenty of space.
The location is also good, there is a nice park right next to the Hotel, and a Bus station right outside.
Breakfast (and also dinner at the restaurant) was excellent.

2026-07-07 • via Nuitee
K
Kerstin • family_with_children • de
5
keine 4*würdig
Pros:

Nähe zum Volkspark, Parkplätze in Hotelnähe kostenlos möglich, Frühstück entsprechend Standard, glutenfreie Brötchen nach Anfrage möglich

Cons:

keine 4* würdig, Lage direkt an verkehrsreicher Straße, sehr laut dementsprechend, für eine Nacht ok, die Klimaanlage sollte gereinigt werden

2026-07-07 • via Nuitee
J
joanne • solo_traveller • gb
9
2026-07-07 • via Nuitee
W
Wolfgang • solo_traveller • de
8
2026-07-07 • via Nuitee
A
Astrid • couple • de
10
Tolles Hotel mit sehr freundlichem Personal
Pros:

Die Lage des Hotels (Nähe Volksparkstadion) war für unseren Anlass perfekt. Es war sehr sauber. Aber vor allem möchte ich die Kompetenz und Freundlichkeit des Personals empfehlen.

Cons:

Alles bestens gewesen. Es gab nichts zu kritisieren!
Lediglich der Preis war echt happig. Lag wohl an dem Wochenende. Helene Fischer Konzert sowie Schlager Move.

2026-07-06 • via Nuitee
D
diego • couple • it
7
2026-07-05 • via Nuitee
T
Tina • couple • de
7
Das Essen war sehr lecker. Für eine Nacht ok, allerdings auch echt teuer
Pros:

Und hat es im Großen und Ganzen gut gefallen.
Das Hotel ist in die Jahre gekommen.
Teppiche im Flur sehr beschädigt

Das Doppelbett war am Rand schon komplett kaputt. Altes WC, kein Fenster im Badezimmer
Bettmatratze schon durch gelegen

Für eine Nacht war es ok, allerdings auch schon für den Preis zu teuer

Cons:

Bett war an der Seite kaputt
Matratze durchgelegen
Altes WC
Kein Fenster im Badezimmer

2026-07-05 • via Nuitee
H
Hagen • family_with_children • de
5
Pros:

Frühstück sehr gut,Das Möbilar muß mal erneuert werden

Cons:

Sehr kleines Zimmer für 3 Personen

2026-07-05 • via Nuitee
J
Jürgen • solo_traveller • de
7
2026-07-04 • via Nuitee
H
Hartmut • solo_traveller • de
9
2026-07-04 • via Nuitee
B
B. • solo_traveller • de
10
2026-07-04 • via Nuitee
H
Hartmut • couple • de
9
2026-07-04 • via Nuitee
A
Ann • couple • se
7
Cons:

Lyhört

2026-07-03 • via Nuitee
M
Mamadou Alpha Hawa • solo_traveller • fr
6
It was great
Pros:

Staff is amazing

Cons:

There was a water leak in the toilet but they helped changed the room.

2026-07-03 • via Nuitee