Mercure Hotel Hamburg am Volkspark

Hotels
•
Mercure
7.8 (5002 reviews)
Albert-Einstein-Ring 2 , Hamburg , de

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Great breakfast
Cons:
Cleanliness issues
Poor service at dinner
Outdated room facilities

Categories

Cleanliness
6.74
There were mentions of unsanitary conditions, including unclean rooms and a broken toilet paper holder.
Service
7.71
While some reviews highlighted friendly staff, issues like unhelpful service during dinner negatively affected the overall impression.
Location
8.25
The hotel is close to public transport and attractions, making it a convenient choice.
Room Quality
7.2
Some reviews noted issues with room amenities and outdated facilities, affecting comfort.
Amenities
8.03
Amenities such as Wi-Fi and common areas received mixed feedback. Some guests experienced issues with the ventilation.
Value for Money
8.69
Despite some complaints, overall, guests felt the hotel provided reasonable value for its location and services.
Food and Beverage
7.74
Food quality was good, but service during meal times faced issues such as overcrowding.
Overall Experience
8.01
Guests generally had a decent experience but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-26 21:17

Property Description

Luxurious 4-Star Accommodation
Experience luxury at Mercure Hotel Hamburg am Volkspark, just 1.8 km from Volksparkstadion. Indulge in air-conditioned rooms with free WiFi, a bar, and a restaurant offering delectable meals.

Modern Amenities
Enjoy a comfortable stay with flat-screen TVs, free toiletries, and private bathrooms in every room. Benefit from private parking, a business center, and vending machines with drinks.

Convenient Location
Located near major attractions like Hamburg-Altona Train Station and Port of Hamburg, our hotel offers easy access to the best of the city. Book now for a memorable stay in Hamburg!

Important information:

Please inform the property in advance if you will be traveling with children and of their ages. Guests who fail to inform the property of their children in advance cannot be guaranteed a family room. Baby cots are available upon request, subject to availability.

Please also note that breakfast is free for 1 child age 16 and under if the parents have booked the breakfast option.

Suitable rooms for pets have to be requested in advance and have a surcharge of 15 EUR per pet and per night.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for € 20 per person per night when using an existing bed.
    Children from 12 years old to 15 years old stay for € 30 per person per night when using an existing bed.
    Children up to and including 3 years old stay for free when using an available extra bed.
    Children from 4 years old to 11 years old stay for € 20 per person per night when using an available extra bed.
    Children from 12 years old to 15 years old stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 5002 reviews
Cleanliness: 6.74
Service: 7.71
Location: 8.25
Room Quality: 7.2
Amenities: 8.03
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.01
A
Alberto • couple • it
6
2026-06-06 • via Nuitee
N
Nicole • solo_traveller • de
7
2026-06-06 • via Nuitee
N
Norbert • couple • de
5
Der Name Mercure verspricht Besseres
Pros:

Frühstück war durchaus ok

Cons:

Für die alte abgewohnte Ausstattung finden wir den Preis als nicht angemessen.

2026-06-06 • via Nuitee
S
Sabina • solo_traveller • de
7
Für einen Konzertbesuch im nahegelegenen Volkspark Stadion hervorragend
Pros:

Tolle Lage, sauber

Cons:

Bisschen in die Jahre gekommen das Hotel , ältere und abgenutzte Ausstattung . Frühstück leider wenig frisches Angebot und für vegetarische Ernährung recht wenig eingeschränkt.

2026-06-05 • via Nuitee
F
Frank • solo_traveller • de
7
Super für Konzerte Volksparkstadion
Pros:

Für Konzerte im Volksparkstadion nur zu empfehlen. Das Privelege Zimmer ist riesig.

Cons:

Das Zimmer war leider auch sehr abgewohnt, eine Renovierung würde mal gut tun.

2026-06-05 • via Nuitee
C
Christoph • solo_traveller • de
8
2026-06-05 • via Nuitee
H
Hilke • solo_traveller • de
7
2026-06-04 • via Nuitee
C
Christian Redecker • solo_traveller • de
8
2026-06-04 • via Nuitee
V
Victoria • couple • dk
7
2026-06-04 • via Nuitee
E
Erik • couple • de
7
Solide, Gute Lange, Kurze Aufenthalt
Pros:

In kurzer Zeit zum Volksparkstadion (HSV-Arena) oder zum Volkspark hier wirklich kein Problem - Innenstadt ist geschätzt mit den gut ausgebauten Öffentlichen Verkehrsmitteln in 30min zu erreichen

Cons:

Leider etwas in die Jahre gekommen Ausstattung, Inventar wirkt Modern aber Leider stark abgegriffen - Rostige Außenmöbel („Raucherbereich“), mehrere kleinere defekt Innerhalb der Zimmerausstattung („gesprungen Toilettenabdeckung, kleine Löcher in den Wänden“, u.s.w.), Zimmer-Reinigung sollte dringend überprüft werden (Haare auf einem bezugsfertigen Zimmer - Bett/ Kissen- Absolutes NO GO für mich)

2026-06-03 • via Nuitee
S
Smiley • solo_traveller • de
9
Pros:

Personal sehr sehr freundlich und zuvorkommend :-)

Cons:

leider sehr harte Matratzen im Bett :-/

2026-06-03 • via Nuitee
J
Julia • solo_traveller • de
7
2026-06-03 • via Nuitee
M
Michael • solo_traveller • de
6
2026-06-03 • via Nuitee
A
Andreas • solo_traveller • de
7
2026-06-02 • via Nuitee
N
Noelle • solo_traveller • us
8
Was good and perfect for my purpose
Pros:

The closeness to the stadium and the bathroom was really nice and everything was clean

Cons:

the carpet - I hate carpet in hotel rooms and that no fridge in the romm

2026-06-02 • via Nuitee
K
Krzyszof • solo_traveller • pl
8
Pros:

Lokalizacja super.

2026-06-02 • via Nuitee
T
Traulsen • solo_traveller • de
8
2026-06-02 • via Nuitee
R
Ramona • couple • de
9
2026-06-02 • via Nuitee
O
olga • solo_traveller • de
8
2026-06-01 • via Nuitee
R
Rainer • solo_traveller • de
7
Pros:

Freundliches Personal .
Frühstück reichhaltig und gut.
Hotel verfügt über eine Tiefgarage.

Cons:

Badewanne statt Dusche.
Zum duschen war die Badewanne sehr klein .
Leider kein Kühlschrank im Zimmer.

2026-06-01 • via Nuitee