auberge le petit mas

Hotels
•
Independent
8.6 (304 reviews)
Avenue du Docteur Bienfait , Issoire , FR

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Fishing
Bar
Ironing service
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Review Highlights

Pros:
Great location
Spacious and clean rooms
Friendly staff
Delicious food at the restaurant
Cons:
Exterior and access stairs scruffy
Service issues at check-out
Thin curtains letting in light
Deposit required and slow return

Categories

Cleanliness
7.7
Most reviews highlighted clean and spacious rooms, however, there were mentions of the exterior being slightly scruffy.
Service
6.5
While some guests appreciated the staff and service, there were several complaints regarding the lack of presence and slow service, particularly at check-out.
Location
7.2
The location was generally appreciated for its convenience, but some guests felt uncomfortable with the surroundings.
Room Quality
7.9
Guests were pleased with the large, comfortable rooms and modern amenities, though some had issues with light from thin curtains and a leak.
Amenities
6
Amenities received mixed feedback, with some guests enjoying the restaurant while others were disappointed by lack of outdoor space and problems with room features.
Value for Money
5.5
Many guests expressed concerns over value, mentioning high deposits and slow returns, which overshadowed the pricing of the accommodation itself.
Food and Beverage
8
Food at the restaurant was a highlight for many guests, with the caveat that there were no options for early drinks or varied meal choices.
Overall Experience
7.4
Guests generally enjoyed their stay, appreciating the comfort and staff, although service and administrative issues did impact the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 13:25

Property Description

Charming Accommodation in Issoire

Exquisite Dining Experience: Indulge in delicious meals at our restaurant and unwind with a drink at the bar.

Modern Comforts: Enjoy amenities such as free WiFi, air conditioning, and flat-screen TVs in all rooms.

Convenient Location: Close to major attractions like La Grande Halle and Clermont-Ferrand Cathedral, with easy access to Clermont-Ferrand Auvergne Airport.

Experience a delightful stay at auberge le petit mas.

Important information:

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A damage deposit of EUR 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location