Crystal City Hotel

Hotels
6.6 (1 reviews)
No.28 Jalan Bung Karno , Mataram , id

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Staff adhere to local safety protocols
Cashless payment available
First aid kit available
Sanitized tableware & silverware
24-hour security
See all facilities

Review Highlights

Pros:
Amenities were okay
Standard service quality
Cons:
Extremely dirty conditions
Visible stains and uncleanliness

Categories

Cleanliness
1.48
Extremely dirty with visible stains and unclean conditions described.
Service
7.95
Standard quality for this hotel tier.
Location
7.99
Standard quality for this hotel tier.
Room Quality
5.44
Room conditions impacted by cleanliness issues.
Amenities
7.97
Amenities were okay; nothing was lacking.
Value for Money
7.93
Standard quality for this hotel tier.
Food and Beverage
7.98
Standard quality for this hotel tier.
Overall Experience
6.05
Overall experience affected by cleanliness but compensated by amenities and other factors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:33

Property Description

Central Location

Crystal City Hotel is strategically situated near major attractions such as Bangsal Harbour and Narmada Park, making it a convenient choice for travelers looking to explore Mataram.

Comfortable Rooms with Views

Guests can enjoy air-conditioned rooms with private bathrooms, flat-screen TVs, and some even offer picturesque garden views and balconies for a relaxing stay.

Convenient Amenities

With room service, a 24-hour front desk, and proximity to Teluk Kodek Harbour and Jeruk Manis Waterfall, Crystal City Hotel ensures a hassle-free and enjoyable experience for all guests.

Book your stay at Crystal City Hotel now for a memorable and convenient visit to Mataram!

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.6
Based on 1 reviews
Cleanliness: 1.48
Service: 7.95
Location: 7.99
Room Quality: 5.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 6.05
P
Peter • solo_traveller • de
3
Besser ein anderes Hotel suchen!
Pros:

Ausstattung war ok. Es hat nichts gefehlt.

Cons:

Es war extrem verschmutzt. Verschiedenfarbige Flecken auf den Betten. Dinge die an der Wand geklebt haben. Ich wollte es nicht anfassen. Sah aus wie blutige Popel. Der Vorhang in der Dusche war vergilbt und hatte schwarze Flecken unten. Allgemein alles ziemlich eklig.

2025-11-14 • via Nuitee