The Elephant at the Market

Hotels
•
Marston's Inns
7.7 (993 reviews)
Market Place , Newbury , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Non-smoking throughout
Outdoor furniture
Fire extinguishers
Smoke alarms
Television in common areas
Free wired internet
See all facilities

Review Highlights

Pros:
Central location
Good breakfast options
Cons:
Cleanliness issues
Poor service and maintenance

Categories

Cleanliness
5.78
Multiple reviews mentioned dirty rooms and lack of cleanliness.
Service
7.25
Mixed sentiments; some reviews indicated staff were unhelpful or absent.
Location
9.79
Many reviews praised the central location as a positive aspect.
Room Quality
6.74
Rooms showed age, poor maintenance, and unpleasant odors were reported.
Amenities
7.77
Basic amenities were available, but some guests felt they were insufficient.
Value for Money
8.23
Some guests felt the experience did not match the price, yet others found value.
Food and Beverage
7.78
Breakfast was praised, but some negative points about coffee and service.
Overall Experience
8.25
Overall negative experiences recorded, but some positives like breakfast location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:09

Property Description

Luxurious Boutique Rooms
Indulge in the stylish design and luxury amenities of our boutique rooms, featuring en-suite bathrooms, Smart TVs, Nespresso coffee makers, and premium White Company toiletries.

Gourmet Dining Experience
Savor the exquisite flavors of our fresh homemade cuisine, from Josper-oven-cooked steaks to wood-fired pizzas and traditional Sunday roasts, all served in our on-site bar and restaurant.

Convenient Central Location
Explore the historic charm of Newbury with ease, as our hotel is just minutes away from the train station, cinema, Corn Exchange, and town center. Additionally, major towns like Reading, Basingstoke, and Oxford are a short drive away, offering endless opportunities for adventure.

Experience luxury, convenience, and culinary delights at The Elephant at the Market. Book your stay now for an unforgettable getaway.

Important information:

Any damage caused will be charged for by the hotel.

Please contact the property in advance if you expect to arrive outside reception opening hours. The reception desk closes at 22:00, and if staff are not aware of guests arriving outside of check-in hours in advance, there will be no staff member present for check guests in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 993 reviews
Cleanliness: 5.78
Service: 7.25
Location: 9.79
Room Quality: 6.74
Amenities: 7.77
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.25
C
claire • family_with_children • gb
10
Great stay in a lovely hotel
Pros:

Lovely room, very clean and smart.
Nice size bathroom.
Car park.
Comfortable big bed.
There's an entrance to the hotel via different door without going through the pub which was brilliant in the evening.

Cons:

Only thing I can think of is bottled water in the room.

2026-03-24 • via Nuitee
J
Jeanette • couple • gb
8
Nice stay and would go back there again.
Pros:

Location and free parking

Cons:

Stairs up to room

2026-03-23 • via Nuitee
L
Laura • couple • gb
6
Good location but would choose to stay elsewhere.
Pros:

The propriety was in the town centre.

Cons:

Upon arrival we were told that dinner was fully booked and had we booked anywhere else that evening - it wasn’t as I checked the online website (we had booked elsewhere anyway) but was clearly a ploy to get us to eat there. Our room was in an outbuilding to the side of the pub. It was very small and dark, the bathroom was tiny and needs renovating and it was very boost at night with the noise from the pub, the car park and the road straight outside the room. The room was however clean.

2026-03-22 • via Nuitee
K
Keith • family_with_children • gb
9
Pros:

The location was excellent and the room was very comfortable.

Cons:

Might be a good idea to point out that the entrance to the car park is opposite the post office vans parking place. It was easy to miss.

2026-03-21 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-03-17 • via Nuitee
M
Marsden • couple • gb
10
2026-03-15 • via Nuitee
P
paul • solo_traveller • gb
8
One night good sleep
Pros:

Location

Cons:

Nothing

2026-03-15 • via Nuitee
P
piotr • solo_traveller • gb
7
2026-03-13 • via Nuitee
C
Carole • couple • gb
8
Enjoyable stay.
Pros:

Pleasant room.
Nice and clean.
Decent bathroom.
Good breakfast.
Very convenient location.
Parking.

Cons:

Not very easy to find the car park.
No view.
Annoying lights flashing from box on ceiling at night.
Expensive for a glass of wine in the bar.

2026-03-13 • via Nuitee
J
Janet • family_with_children • gb
9
2026-03-10 • via Nuitee
A
Angela • extended_group • gb
10
2026-03-09 • via Nuitee
S
Stuart • family_with_children • gb
7
2026-03-06 • via Nuitee
K
Karen • family_with_children • fr
10
Enjoyable
Pros:

Great breakfast, friendly staff, quirky lovely pub, excellent evening meal (we tried sea bass and malbec pie). Rooms spacious, clean, and nicely decorated. Central location for shopping and eateries. Private car park. Would recommend.

Cons:

Rooms on second floor could be difficult with large/heavy baggage, but staff very helpful.

2026-03-04 • via Nuitee
M
Michael • couple • gb
7
Great location and room - shame about the breakfast.
Pros:

Good reception and attentive staff -
Room was clean and spacious.
Bed and linen was good.
Access into a out off the venue was easy

Cons:

The car park was not signposted so I couldn't find it and ended up parking in the public car park.

The bathroom required more lights or brighter lights since it was too dark. The radiator in the bathroom didn't work even though the thermostat was turned up to 5

We paid for the breakfast at time of booking which relates to over£10, we were not allowed any orange juice since it wasn't on the menu and both my wife and I ordered an egg benedict and all the eggs offered on our plate were overcooked and solid. We also didn't get any more coffee - so not worth the £10 per person I paid especially since egg benedict was costed as under £9 on the hotel menu. (The £10 referred to full English)

2026-03-02 • via Nuitee
S
Scott • couple • gb
7
2026-03-02 • via Nuitee
J
Jake • couple • gb
8
2026-02-28 • via Nuitee
J
Jake • couple • gb
8
2026-02-28 • via Nuitee
C
Cooper • family_with_children • gb
9
Pros:

Staff were good, room was clean and tidy

Cons:

All good

2026-02-28 • via Nuitee
A
Alan Swinburne • solo_traveller • gb
7
Pros:

Cleanliness
Free parking and breakfast lovely.
Location is the very best.

Cons:

Provide White dressing gowns like they display in the adverts
Poor lighting. Very dark. Tiny window is all we get so it’s oppressive.
Don’t like Outbuildings remind me of Butlin’s
Fake wooden beams on ceiling and massive clock that does not even work.
Strange wooden fixtures in bathroom are totally inappropriate and rickety.

2026-02-25 • via Nuitee
J
Julie • solo_traveller • gb
10
Pretty room, staff very friendly, easy to get to from train station
Pros:

Lovely room

2026-02-24 • via Nuitee