The Elephant at the Market

Hotels
•
Marston's Inns
7.7 (1093 reviews)
Market Place , Newbury , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Bar
See all facilities

Review Highlights

Pros:
Central location
Good breakfast options
Cons:
Cleanliness issues
Poor service and maintenance

Categories

Cleanliness
5.78
Multiple reviews mentioned dirty rooms and lack of cleanliness.
Service
7.25
Mixed sentiments; some reviews indicated staff were unhelpful or absent.
Location
9.79
Many reviews praised the central location as a positive aspect.
Room Quality
6.74
Rooms showed age, poor maintenance, and unpleasant odors were reported.
Amenities
7.77
Basic amenities were available, but some guests felt they were insufficient.
Value for Money
8.23
Some guests felt the experience did not match the price, yet others found value.
Food and Beverage
7.78
Breakfast was praised, but some negative points about coffee and service.
Overall Experience
8.25
Overall negative experiences recorded, but some positives like breakfast location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:09

Property Description

Luxurious Boutique Rooms
Indulge in the stylish design and luxury amenities of our boutique rooms, featuring en-suite bathrooms, Smart TVs, Nespresso coffee makers, and premium White Company toiletries.

Gourmet Dining Experience
Savor the exquisite flavors of our fresh homemade cuisine, from Josper-oven-cooked steaks to wood-fired pizzas and traditional Sunday roasts, all served in our on-site bar and restaurant.

Convenient Central Location
Explore the historic charm of Newbury with ease, as our hotel is just minutes away from the train station, cinema, Corn Exchange, and town center. Additionally, major towns like Reading, Basingstoke, and Oxford are a short drive away, offering endless opportunities for adventure.

Experience luxury, convenience, and culinary delights at The Elephant at the Market. Book your stay now for an unforgettable getaway.

Important information:

Any damage caused will be charged for by the hotel.

Please contact the property in advance if you expect to arrive outside reception opening hours. The reception desk closes at 22:00, and if staff are not aware of guests arriving outside of check-in hours in advance, there will be no staff member present for check guests in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 1093 reviews
Cleanliness: 5.78
Service: 7.25
Location: 9.79
Room Quality: 6.74
Amenities: 7.77
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 8.25
N
Nathalie • couple • gb
1
AWFUL- Never again!!
Pros:

AWFUL, would never stay again. Room was sweltering hot with no air con, had to leave and travel home early hours (cutting short a trip) as it was unbearable

Cons:

AWFUL, would never stay again. Room was sweltering hot with no air con, had to leave and travel home early hours (cutting short a trip) as it was unbearable

Staff dismissive rude and arrogant

Toiletries were far from ‘white company’

Dated

Boiling hot and stuffy throughout the property

Loud all through the night

Whole place could do with a deep clean and refurb… or knocking down!!

2026-07-18 • via Nuitee
S
Smoddy • solo_traveller • gb
9
Pros:

A. Lovely, comfy room and great food.

2026-07-17 • via Nuitee
U
Ulrika • family_with_children • se
8
Pros:

Great central location. Clean and had all we needed.

Cons:

Weather was superwarm. So rooms were very hot. Fans were rather noisy and did not yield much breeze.

2026-07-17 • via Nuitee
J
Joyce • couple • us
8
2026-07-16 • via Nuitee
E
Erin • solo_traveller • nz
7
Pros:

Handy to town centre and train.

Cons:

Could do with some air conditioning...too hot. And then with windows open too noisy .

2026-07-12 • via Nuitee
J
Jack • couple • gb
10
2026-07-12 • via Nuitee
R
Ray • solo_traveller • gb
7
2026-07-12 • via Nuitee
L
Layla • solo_traveller • gb
10
Great location great place great breakfast exceptional staff would highly recommend
Pros:

The location great as right in town great facilities nice bathroom nice staff

2026-07-11 • via Nuitee
C
carole • couple • gb
6
Pros:

It was ok

Cons:

A new toilet. And some real ale

2026-07-10 • via Nuitee
A
Angela • couple • gb
9
2026-07-08 • via Nuitee
V
Victoria • couple • gb
10
Excellent place to stay, right in the centre of Newbury
Pros:

Lovely room, huge comfy bed. Staff were really friendly and helpful.

Cons:

Nothing

2026-07-06 • via Nuitee
R
Ruth • couple • gb
7
2026-07-06 • via Nuitee
B
Belyea • solo_traveller • gb
10
I'd stay there again. I'd also give it 4 stars for charming and romantic.
Pros:

This is a particularly charming hotel. If you long for the opposite of generic corporate, this hotel will meet your desires. Eccentric decor in an 800-year-old building with 20' ancient beams spanning your bedroom ceiling. No room numbers - elephant names! I stayed in the Babar room beside the Celeste room and across from the Flora room. The hotel is located on a pedestrian plaza in the heart of old Newbury.. There is an equally charming bar and restaurant on the ground floor. I was told there were 63 elephants in those rooms alone!

Cons:

The 2nd and 3rd floor rooms only had stair access but the kind staff generously hauled my heavy suitcase up and down. Also, I never found an in-house phone in my room. No biggie, but unusual.

2026-07-04 • via Nuitee
J
Jade • couple • gb
10
2026-07-04 • via Nuitee
N
Nick • couple • gb
8
Ideal if visiting the area
Pros:

The location with private parking was excellent. The room was clean and comfortable with a good shower

2026-07-03 • via Nuitee
K
katherine • family_with_children • gb
7
We enjoyed our stay.
Pros:

Nice room. Comfy beds. Fan was very welcome in this heat. Friendly staff. Tasty food. Really good location.

Cons:

Cold tap is not secured to the sink properly so you can't turn the water on unless you hold the tap still with your other hand.
Also toilet bowl has some staining.
No decaf coffee available.

2026-07-02 • via Nuitee
J
joanne • extended_group • gb
10
Pros:

Very central, lovely staff and good food

2026-07-01 • via Nuitee
D
David • solo_traveller • gb
5
Could be lovely in colder months.
Pros:

Location great. Room comfortable, although it needed air con for the hottest June day on record. Breakfast good.

Cons:

Some staff good others not. Evening meal very poor and overpriced considering the considerable competition within the immediate area. I know it’s an old building- which gives it some charm but, in this day and age it needs air con to compete.

2026-06-26 • via Nuitee
C
Colin • solo_traveller • gb
8
Cons:

Deafguard fail. It was faulty and woke me up at 3:30am! A replacement for following also went off continuously.

2026-06-26 • via Nuitee
R
rachel • solo_traveller • gb
10
Lovely friendly rooms, very well located in town
Pros:

Excellent location, friendly staff, comfy bed, great shower

2026-06-24 • via Nuitee