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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Garden
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Facilities for disabled guests
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Heated pool
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Shallow end
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Steam room
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Fitness/spa locker rooms
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Fitness classes
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Health Club and Spa Facilities
Indulge in ultimate relaxation at our state-of-the-art health club and spa.
Fine Dining Experience
Savor exquisite culinary delights at our restaurant offering a diverse menu.
Free WiFi and Parking
Enjoy the convenience of complimentary WiFi and parking during your stay.
Book now to experience a perfect blend of relaxation and luxury in the serene Berkshire countryside.
Restaurant reservations should be made before arrival, especially during busy times (e.g. Valentine's Day, Christmas, etc).
For bookings of more than 6 rooms on the same date this will be treated as a group booking and our group terms and conditions will apply.
Kids stay free between summer holidays.
Health & Leisure facilities - social distancing restrictions are still in place in our leisure club. All guests must pre book their entry time with reception prior to using the swimming pool and gym
a £50.00 pre-authorisation will be taken at check-in using a valid debit or credit card. This is held as a security deposit to cover any potential damages or incidentals during your stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Internet in the room was a bit iffy, as was the tv reception
Room was ridiculously hot, fan provided but it just circulated hot air.
Furniture very dated, sofa in room was rock solid, not comfy at all.
Was given details about restaurant on check in but when we went, they had a VERY limited menu - 2 items for main course: fish and chips or bacon cheeseburger. Fish was overcooked (batter very dark brown) and despite asking for no bacon on cheeseburger (burger also overcooked), there was bacon in it.
Breakfast was £17.95 per person, which we did not opt for due to disappointment of evening meal.
Reception staff not at desk (in back office) every time we went.
Rooms were quite noisy, not sure if there was construction going on or just noisy guests/staff
Excellent condition
Nothing bad
There was an abundance of different foods to choose at breakfast, it was also laid out in a way you didn’t miss out on any of the offerings. It was above our expectations. Excellent.
Nothing really, we were greeted in a professional way and treated like we were special.
Breakfast
They stated the rooms had ac but no ac was give, the room was very small not protrayed on pics, the shower was dirty and the room was extremely hot sleep in.
Breakfast was cold ,even though it was 08.30
Lovely entrance & location. Enough parking
Needs a little updating. Tap not working properly in room & toilet roll holder very loose. Not enough staff on.
Great Fitness Facilities, Breakfast was very good
Jacuzzi not working, Menu for evening meals is restrictive and when anyone orders seabass the whole place smells of fish.
Very welcoming and pleasant staff. Free car parking in a well maintained car park close to the entrance. Breakfast had plenty of choice.
Room (307) was exceptionally hot which led to a poor sleeping experience, no other room was available. The decoration on level 3 was in desperate need of updating. There was ceiling staining and wallpaper peeling from the walls. The restaurant tables were basic and poorly presented with made of Formica tops and would have been a much better experience if there were table cloth/covers.
The room was really spacious and the bed was really comfortable.
There could have been more tea and coffee in the room.
Location
Room not cleaned. Room door faulty, key system not working.
Spacious room
Jacuzzi was out of order
Breakfast very good
Paying for exevutive room with no bottled watrt no fridge,no air con and no way to secure winfow locks thst eere broken and finally tell the trugh to your guests you can refund and it s not booking.comd redponsibility formaking a customer error disabled aswell swimming pool area litter an empty bottles water a brush laying around with somoned hair! And finally cusyomer service lromise to investigate and call you back,WHEN next millenium !!
The location.
We were on the 3rd floor. There was no lift. The breakfast was very poor quality. No fan in the room and it was uncomfortably hot. The lady on reception had zero customer service skills. Very unwelcoming.
Nice comfy bed and good location for getting to Highclere Castle for the Battle of the Proms
Bit tired, no plants, jacuzzi not working. Very watered down juices at breakfast, bacon very salty and hash browns tasted like they had been fried in very cheap oil. Not exactly "luxury hotel and spa" but was nice enough with friendly staff and it suited our purposes. Price ok for what we got.
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