The Town House by Innkeeper's Collection

Hotels
7.5 (1259 reviews)
The Town House Crown Carvery, 18 - 22 Yarmouth Road , Norwich , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality aging

Categories

Cleanliness
6.89
Several comments mentioned cleanliness issues, suggesting it needs improvement.
Service
8.36
Many reviews highlighted friendly and helpful staff, reflecting strong service.
Location
8.4
Positive remarks about the location, indicating convenience and charm.
Room Quality
6.85
Some rooms were comfortable, but others showed signs of age and needed updating.
Amenities
7.38
Amenities like the bar and restaurant received positive feedback, but some issues were noted.
Value for Money
7.84
Good value was mentioned, especially noting budget-friendly aspects.
Food and Beverage
6.89
Mixed reviews regarding food quality, with some saying it was lacking.
Overall Experience
7.36
Overall enjoyment was noted, though some specifics were not fully satisfying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:16

Property Description

Riverside Location and Carvery Restaurant
Located along the scenic River Yare and near Whittingham Country Park, The Town House offers a tranquil setting with a delicious on-site carvery restaurant.

Historic Landmarks and Nearby Attractions
Immerse yourself in medieval architecture at Norwich city center, explore the Norfolk Broads, or catch a game at Norwich City’s football ground, all within easy reach from the hotel.

Comfortable Rooms with Modern Amenities
Relax in well-equipped rooms featuring flat-screen TVs, en suite bathrooms, and tea/coffee making facilities for a cozy stay at The Town House by Innkeeper's Collection.

Ready to experience a blend of comfort and convenience? Book your stay now at The Town House for a memorable getaway.

Important information:

A cooked breakfast may be available for an additional fee which can be paid directly at the hotel.

Please note that the hotel does not offer ground floor accommodations and has no elevator facilities. All rooms are accessed by at least 1 flight of stairs.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1259 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 7.36
S
Shaun • couple • gb
7
Ideal location to meet my relatives.
Pros:

Ideally located for me.

Cons:

The room was very cold and the radiator had little affect

2026-04-17 • via Nuitee
S
Sofia • couple • gb
10
2026-04-17 • via Nuitee
H
Harry • solo_traveller • gb
5
Cheap and cheerful, no frills
Pros:

You get what you pay for. Cheap rooms but surprisingly nice. Good breakfast too.

Cons:

Very basic - but again you get what you pay for. Also the area itself was a bit of a dive.

2026-04-14 • via Nuitee
D
Daphne • solo_traveller • gb
8
Excellent location to Norwich
Pros:

Nice room, hotel in a good location.
The gardens were being renovated which was a good thing, but did spoil the view as there was black plastic bags everywhere.

Cons:

The black bags all over the gardens spoiled the view

2026-04-14 • via Nuitee
M
Marion • solo_traveller • de
8
Freundlicher Empfang, gemütlicher Aufenthalt, passt alles.
2026-04-13 • via Nuitee
M
Michelle • family_with_children • gb
7
Value for money
Pros:

Staff very friendly. Good location able to walk into town in about 20 mins.

Cons:

Wouldn't recommend for anyone with coeliac disease as only 1 option for breakfast (apple and yogurt)

2026-04-10 • via Nuitee
A
Alina • family_with_children • gb
8
2026-04-09 • via Nuitee
E
Emily • couple • gb
8
2026-04-07 • via Nuitee
V
Vincent • solo_traveller • gb
9
Lovely helpful staff and exceptional breakfast.
Pros:

Views over and access to River Yare.

Cons:

A bit far from centre.

2026-04-06 • via Nuitee
C
Craig • family_with_children • gb
10
Pros:

Location

Cons:

Leaving 😔

2026-04-06 • via Nuitee
V
Vivien • couple • gb
9
For us it’s a good venue close to family-with helpful staff
Pros:

Friendly helpful staff

2026-04-05 • via Nuitee
H
Hortense • solo_traveller • gb
9
My stay was great. The staff were nice and the breakfast was delicious. Very well located.
Pros:

Well located with very friendly staff.

2026-04-04 • via Nuitee
P
peter • couple • gb
4
wouldnt be booking again
Pros:

not much decor generally drab and very very dated

Cons:

general condition of the building especially outside

2026-04-03 • via Nuitee
D
Diane • couple • gb
6
it was good but the bed was so hard and uncomfortable
Pros:

The staff were so helpful and lovely sitting outside

Cons:

the bed was so hard, not comfortable at all

2026-04-03 • via Nuitee
T
Tasmin • couple • gb
7
Ok overall, but couldn’t stay again because of the bed.sorry
Pros:

Huge room! Good lot of tea/coffee. Big shower. Big tv. Quiet. Carvery downstairs!

Cons:

Very hard bed. Couldn’t sleep properly. Then was woken at 6.30am by a very loud boiler noise. This went on for over half hour. So we were up not out of choice

2026-04-02 • via Nuitee
H
henry • family_with_children • gb
1
W met up with the worst host ever. Deceptive photos online, unfriendly staff,
Pros:

Direction was easy to locate. Everything else was not looking good at all. It was below expectations

Cons:

Firstly, the room was deceptive. It looks very spacious in the advert, but I could barely move around the room. It was very tight that we had to pay an extra £41 out of budget to get a bigger room. The staff was not nice at all, especially the manager. No concession for infants, no understanding at all. We all fell sick after we left the room. No smile on their faces, like we should not have come here. It was my worst experience.

2026-03-31 • via Nuitee
J
john • solo_traveller • gb
10
2026-03-28 • via Nuitee
S
steven • family_with_children • gb
3
Pros:

The only things good was the shower in room and the bed was good.

Cons:

Well the food was really bad and would not eat there again. We went down to the pub down road was amazing

2026-03-25 • via Nuitee
C
Carole • family_with_children • gb
10
2026-03-23 • via Nuitee
M
Martin • couple • gb
10
Great value for money
Pros:

It was brilliant for the price, clean n friendly n in a gd location.

Cons:

Lovely being by the river

2026-03-22 • via Nuitee