The Town House by Innkeeper's Collection

Hotels
7.5 (1259 reviews)
The Town House Crown Carvery, 18 - 22 Yarmouth Road , Norwich , gb

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality aging

Categories

Cleanliness
6.89
Several comments mentioned cleanliness issues, suggesting it needs improvement.
Service
8.36
Many reviews highlighted friendly and helpful staff, reflecting strong service.
Location
8.4
Positive remarks about the location, indicating convenience and charm.
Room Quality
6.85
Some rooms were comfortable, but others showed signs of age and needed updating.
Amenities
7.38
Amenities like the bar and restaurant received positive feedback, but some issues were noted.
Value for Money
7.84
Good value was mentioned, especially noting budget-friendly aspects.
Food and Beverage
6.89
Mixed reviews regarding food quality, with some saying it was lacking.
Overall Experience
7.36
Overall enjoyment was noted, though some specifics were not fully satisfying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:16

Property Description

Riverside Location and Carvery Restaurant
Located along the scenic River Yare and near Whittingham Country Park, The Town House offers a tranquil setting with a delicious on-site carvery restaurant.

Historic Landmarks and Nearby Attractions
Immerse yourself in medieval architecture at Norwich city center, explore the Norfolk Broads, or catch a game at Norwich City’s football ground, all within easy reach from the hotel.

Comfortable Rooms with Modern Amenities
Relax in well-equipped rooms featuring flat-screen TVs, en suite bathrooms, and tea/coffee making facilities for a cozy stay at The Town House by Innkeeper's Collection.

Ready to experience a blend of comfort and convenience? Book your stay now at The Town House for a memorable getaway.

Important information:

A cooked breakfast may be available for an additional fee which can be paid directly at the hotel.

Please note that the hotel does not offer ground floor accommodations and has no elevator facilities. All rooms are accessed by at least 1 flight of stairs.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1259 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 7.36
R
Robert • extended_group • gb
6
Quite good value for money stay, staff helpful and friendly.
Pros:

Staff were great. Overall the building could do with updating, looking tired. Rooms clean. Car park entrance needs to be more obvious it’s for The Post House accommodation.

Cons:

See above

2026-03-19 • via Nuitee
M
Michelle • family_with_children • gb
8
A comfortable stay with friendly, accommodating staff. Would stay again.
Pros:

The staff were really friendly and accommodating. The room was spacious and comfortable.

Cons:

It was a little noisy (it was a busy Saturday night).

2026-03-19 • via Nuitee
R
ron • family_with_children • gb
8
2026-03-16 • via Nuitee
A
Antony • solo_traveller • gb
8
Pros:

Local

Cons:

Checking in closing at ten

2026-03-16 • via Nuitee
A
Alfredo • solo_traveller • gb
9
Pros:

Nice and clean place. Good food,professional staff. Thank you

2026-03-16 • via Nuitee
S
Shannon • couple • gb
9
2026-03-16 • via Nuitee
A
Abigail Langan • family_with_children • gb
10
Pros:

Staff were very friendly and helpful

Cons:

Bed was a little hard!

2026-03-16 • via Nuitee
S
Sandra • family_with_children • gb
10
Excellent value
Pros:

Staff where excellent, shower was fantastic, breakfast very good and very good value for money. Would stay again.

Cons:

Nothing

2026-03-13 • via Nuitee
N
Neil • solo_traveller • gb
9
Great place pub food lovely staff
Pros:

Great mattress

Cons:

Some idiot parked across the entrance to the car park late at night blocking everyone in.

2026-03-12 • via Nuitee
P
Philip • family_with_children • gb
10
Pros:

Everyone

2026-03-12 • via Nuitee
D
Dan • solo_traveller • us
8
Welcoming and Comfortable Stay
Pros:

Location, setting by the river, food and drink on site, the staff. Friendly and helpful. Walking distance to other great restaurants, pubs, and coffee shops, but more relaxed setting than the city centre.

Cons:

The bathrooms have been nicely refurbished, but the rooms themselves could be freshened up a bit. We stayed in a family room on one occasion and I stayed in a single room in both were quite adequate in terms of facilities and comfort. Beds were comfortable.

2026-03-12 • via Nuitee
S
Steve • couple • gb
10
2026-03-11 • via Nuitee
R
Robert • family_with_children • gb
10
Pros:

Staff very friendly and helpful. Food was good. I had no complaints.

2026-03-11 • via Nuitee
E
Emily • solo_traveller • gb
7
2026-03-11 • via Nuitee
H
Heather • family_with_children • gb
10
Lovely relaxing break
Pros:

Location
Friendly, helpful staff
Good choice of drinks
Good prices
Nice food

Cons:

Room fine. The toilet doors in the ladies (in the pub) need changing so the open out. You need to be a size 8 to squeeze out of the cubicle. I have commented on this for years!

2026-03-10 • via Nuitee
T
Tracy • couple • gb
6
Good value for the money paid. Suited my needs for this trip
Pros:

I had looked at the rating before travelling so did not have high expectations
The staff were friendly and accommodating, allocating me the room requested overlooking the river. My room was dated but large and clean with lovely views.
The breakfast provided was very good, the chef cooked fresh eggs on my arrival and the choice of items varied. The continental breakfast requires prior notice as pastries are cooked fresh to order.

Cons:

The building is old , maybe Georgian period? and understandably requires a lot of upkeep .
My room was very noisy, I could hear everything around me until the residents settled down for the night but then it was quiet until 5.30/6 when people woke up. Again this is an old building and not sound proofed so I did not expect anything else.
I had a boiler firing up and switching off through the night so had little sleep the first night but got used to the noise after this.

2026-03-08 • via Nuitee
T
Tracey • couple • gb
6
Served it’s purpose
Pros:

Breakfast was super value for money.

Cons:

The bed was very clean but extremely hard.
Other guests need to be more mindful when walking around and when viewing their tv.

2026-03-06 • via Nuitee
G
Gordon • solo_traveller • gb
8
Pros:

A cosy and comfortable inn with alovelyview

2026-03-06 • via Nuitee
C
Clair • family_with_children • gb
8
Pros:

Very friendly staff, beautiful view of the broad and had everything we needed for the night. Good coffee and tea selection and a comfy bed. We got great value for money

Cons:

It needs a little bit of maintenance. It had a bit of damp on the ceiling and very creaky flooring. Lots of steps so definitely not for anyone with mobility issues but it is a very reasonable price

2026-03-05 • via Nuitee
C
Carole • family_with_children • gb
10
2026-03-05 • via Nuitee