The Town House by Innkeeper's Collection

Hotels
7.5 (1332 reviews)
The Town House Crown Carvery, 18 - 22 Yarmouth Road , Norwich , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality aging

Categories

Cleanliness
6.89
Several comments mentioned cleanliness issues, suggesting it needs improvement.
Service
8.36
Many reviews highlighted friendly and helpful staff, reflecting strong service.
Location
8.4
Positive remarks about the location, indicating convenience and charm.
Room Quality
6.85
Some rooms were comfortable, but others showed signs of age and needed updating.
Amenities
7.38
Amenities like the bar and restaurant received positive feedback, but some issues were noted.
Value for Money
7.84
Good value was mentioned, especially noting budget-friendly aspects.
Food and Beverage
6.89
Mixed reviews regarding food quality, with some saying it was lacking.
Overall Experience
7.36
Overall enjoyment was noted, though some specifics were not fully satisfying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:16

Property Description

Riverside Location and Carvery Restaurant
Located along the scenic River Yare and near Whittingham Country Park, The Town House offers a tranquil setting with a delicious on-site carvery restaurant.

Historic Landmarks and Nearby Attractions
Immerse yourself in medieval architecture at Norwich city center, explore the Norfolk Broads, or catch a game at Norwich City’s football ground, all within easy reach from the hotel.

Comfortable Rooms with Modern Amenities
Relax in well-equipped rooms featuring flat-screen TVs, en suite bathrooms, and tea/coffee making facilities for a cozy stay at The Town House by Innkeeper's Collection.

Ready to experience a blend of comfort and convenience? Book your stay now at The Town House for a memorable getaway.

Important information:

A cooked breakfast may be available for an additional fee which can be paid directly at the hotel.

Please note that the hotel does not offer ground floor accommodations and has no elevator facilities. All rooms are accessed by at least 1 flight of stairs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1332 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 7.36
E
Elizabeth couple gb
5
Convenient for where we wanted to be, but that was about it. The place needs some work doing on it,
Pros:

Poor. Looked like it had been put out a while and was drying up under the hot lights.

Cons:

Could have been replenished more often.

2026-06-27 via Nuitee
M
MARTIN solo_traveller gb
7
Will use again
Pros:

Cooked breakfast OK
Prices fair.
Good location.
Riverside garden pleasant on hot day.

Cons:

Would have liked fruit cereal and fruit juice with cooked breakfast offer
Bedroom corridor lighting too gloomy
Some areas need a lock of paint.

2026-06-26 via Nuitee
P
pete solo_traveller gb
10
2026-06-25 via Nuitee
D
DAVID couple gb
8
2026-06-23 via Nuitee
C
Charles solo_traveller gb
7
Convenient stop to visit friends.
Pros:

Good location on the outskirts of Norwich.
Good value.

Cons:

Breakfast was cooked only.

2026-06-22 via Nuitee
C
Chynna solo_traveller gb
4
Would have been a great stay but just too hot
Pros:

Good price, free parking

Cons:

Too hot, no air con only a fan and the windows only opened a crack

2026-06-21 via Nuitee
C
Caili solo_traveller gb
7
Nice place to stay
2026-06-20 via Nuitee
B
Barry solo_traveller gb
7
Pros:

Nice enough

Cons:

Check in was a bit of a faff.. had to wait for bar staff to finish serving drinks (even ones that queued after I'd been waiting) to get checked in (only one server behind the bar.

2026-06-20 via Nuitee
M
Mark solo_traveller gb
3
Pros:

Didn't stay to far from train station

2026-06-18 via Nuitee
J
Julia Elizabeth solo_traveller gb
5
OK but not in that room!
Pros:

Location good for visiting relatives, helpful staff and easy check in. Good bathroom.

Cons:

Carpet was very dirty and stained all over, room right next to the road and TV didn't work. Walls were also stained and needed redecorating. Horrible ultra cheap loo roll.

2026-06-15 via Nuitee
J
Joe solo_traveller gb
10
2026-06-13 via Nuitee
J
Jenkins solo_traveller gb
10
Pros:

I was well looked after, enjoyed the food 😋 great location 👍

Cons:

Nothing

2026-06-13 via Nuitee
M
MARTIN solo_traveller gb
8
I shall use this hotel again.
Pros:

Accommodation and locatiopn fine.

Cons:

Breakfast offering was abit thin. Just cooked and toast + coffee.

2026-06-10 via Nuitee
E
Elaine family_with_children gb
9
2026-06-07 via Nuitee
G
Gareth couple gb
7
We enjoyed our stay here but everything needed a serious amount of restoration.
Pros:

A fabulous view over the river made the stay memorable.

Cons:

Unfortunately the whole place (apart from our bathroom which seemed to have been recently renovated) was in need of a lot of work.

2026-06-07 via Nuitee
D
David family_with_children gb
6
Pros:

Very friendly and helpful staff.
Room was very clean.

Cons:

Lots of noisy traffic from the road outside. Also a hum of an extractor fan. Could not close the double glazing because the catch was broken. Communication with Town House prior to arrival was very bad - no response to my email about a safe storage place for a bike, and impossible to speak to someone on the phone.

2026-06-07 via Nuitee
J
James family_with_children gb
7
Good stay overall but feels a bit tired.
Pros:

Bed was comfortable and the room was clean. Staff were very friendly and free parking was also good.

Cons:

Bathroom was pretty run down with major signs of previous leaks from the radiator and just generally felt a bit tired.

2026-06-07 via Nuitee
J
Jones solo_traveller gb
10
Best hotel in Norwich
Pros:

Room spacious comfy and modern and the staff are amazing

Cons:

Nothing

2026-06-07 via Nuitee
J
Joanne solo_traveller za
4
Basic accommodation, area poorly ventilated, not a value for money experience.
Pros:

Handy location

Cons:

Accommodation area very poorly ventilated. Stuffy, permanent pub smell.

2026-06-04 via Nuitee
K
Karen solo_traveller gb
10
Pros:

Lovely old building , with very well appointed rooms.

Cons:

Pub closed at 10 on sat night .
Guess that is a positive as well .

2026-06-02 via Nuitee