The Town House by Innkeeper's Collection

Hotels
7.5 (1383 reviews)
The Town House Crown Carvery, 18 - 22 Yarmouth Road , Norwich , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality aging

Categories

Cleanliness
6.89
Several comments mentioned cleanliness issues, suggesting it needs improvement.
Service
8.36
Many reviews highlighted friendly and helpful staff, reflecting strong service.
Location
8.4
Positive remarks about the location, indicating convenience and charm.
Room Quality
6.85
Some rooms were comfortable, but others showed signs of age and needed updating.
Amenities
7.38
Amenities like the bar and restaurant received positive feedback, but some issues were noted.
Value for Money
7.84
Good value was mentioned, especially noting budget-friendly aspects.
Food and Beverage
6.89
Mixed reviews regarding food quality, with some saying it was lacking.
Overall Experience
7.36
Overall enjoyment was noted, though some specifics were not fully satisfying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:16

Property Description

Riverside Location and Carvery Restaurant
Located along the scenic River Yare and near Whittingham Country Park, The Town House offers a tranquil setting with a delicious on-site carvery restaurant.

Historic Landmarks and Nearby Attractions
Immerse yourself in medieval architecture at Norwich city center, explore the Norfolk Broads, or catch a game at Norwich City’s football ground, all within easy reach from the hotel.

Comfortable Rooms with Modern Amenities
Relax in well-equipped rooms featuring flat-screen TVs, en suite bathrooms, and tea/coffee making facilities for a cozy stay at The Town House by Innkeeper's Collection.

Ready to experience a blend of comfort and convenience? Book your stay now at The Town House for a memorable getaway.

Important information:

A cooked breakfast may be available for an additional fee which can be paid directly at the hotel.

Please note that the hotel does not offer ground floor accommodations and has no elevator facilities. All rooms are accessed by at least 1 flight of stairs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 1383 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 7.36
M
Michael • couple • pt
7
Good value for money hotel perfect location for Norwich
Pros:

Get a backroom with a view over the river.
Rooms and corridors were quiet
Food was good value for money really liked the carvery
Room was spacious

Cons:

The staff were individual characters which was very refreshing

2026-08-28 • via Nuitee
J
Janet • family_with_children • gb
7
Staff were very welcoming & very helpful.
Pros:

Location was amazing & so convenient for local transport. Breakfast was good.

2026-08-27 • via Nuitee
P
pete • solo_traveller • gb
10
2026-08-27 • via Nuitee
M
Marianne • extended_group • gb
8
We had a lovely stay! Friendly staff, cozy accommodation and we especially loved the riverside garden.
Pros:

Beautiful riverside garden and cozy country pub style.

Cons:

Limited parking

2026-08-22 • via Nuitee
R
Ralf • solo_traveller • de
6
Pros:

Zimmer war gut. Platz ausreichend. Ein großes Bad

Cons:

Es war trotz zwei Ventilatoren sehr heiß im Zimmer. Man konnte das Fenster nur minimal öffnen.

2026-08-20 • via Nuitee
M
Maria Luisa • solo_traveller • es
4
Pros:

Ubicación

Cons:

El baño se despistaron y no lo habían limpiado, después de reclamar, solo cambiaron las toallas, el WC y la ducha seguían igual de sucias,
Los suelos no los limpian.

2026-08-19 • via Nuitee
L
Lewis • solo_traveller • gb
5
Pros:

The pub garden and pub were good, the staff very friendly.

Cons:

Room was tiny, bed very small and uncomfortable, could hear every noise and the food was poor

2026-08-18 • via Nuitee
K
Kath • couple • gb
6
Staff and food excellent!!!! Building in urgent need of updating
Pros:

Location, extremely helpful staff. The staff completely carry this hotel

Cons:

Room quite small and extremely hot and stuffy windows could only be opened slightly. Far too many steps (especially at our age)

2026-08-17 • via Nuitee
C
Caroline • solo_traveller • gb
8
Pros:

The location on the River bank and great staff. They could not have been more helpful.
The pizza and carvery were good value for money.

Cons:

The room was so hot even with the fan. The windows didn't open wide but we did visit on the hottest day of the year so can not really blame the hotel!

2026-08-17 • via Nuitee
J
jay • solo_traveller • gb
10
Great stay
Pros:

Nice clean comfortable bed and room,staff was very friendly and helpful

Cons:

nothing to dislike about the town house,

2026-08-17 • via Nuitee
D
Dale • solo_traveller • gb
9
Pros:

The beer garden and the view. Location was amazing and the staff lovely.

Cons:

The food stopped at 9pm and bar shut at 10pm

2026-08-17 • via Nuitee
J
Jade • solo_traveller • gb
9
Pros:

Room was clean and tidy, a nice bathroom. It was very hot but then again it was 35 outside

Cons:

The wardrobe is not long enough to hang a dress, breakfast is a little limited

2026-08-16 • via Nuitee
J
Justine • couple • gb
7
Decent price not bad room comfy bed
Pros:

Friendly staff

Cons:

The carvery food
Overcooked and bland
25 mins walk into Norwich

2026-08-13 • via Nuitee
L
Lesley • solo_traveller • au
6
Pros:

Very easy to travel into the city. Close to cafes to get good coffee.
Comfortable bed and beautiful, soft towels for bathroom. Friendly staff.

2026-08-13 • via Nuitee
S
Susan • couple • au
8
Pros:

Being able to sit beside the river was fantastic. Beautifully situated

Cons:

Nothing

2026-08-12 • via Nuitee
J
Jo • solo_traveller • gb
8
Norwich Stopover
Pros:

Very friendly, happy, helpful staff, especially Rebecca who was exceptional.

Lovely location right by the river, a large garden with plenty of tables.

Cons:

The outside of the building and window frames are in need of some attention.

The menu was fairly limited, no healthy options such as jacket potatoes, salad etc. Breakfast was a bit disappointing, tea and coffee weren't included and no yogurt, fruit or cereals available.

2026-08-10 • via Nuitee
G
Glenys • solo_traveller • au
5
Good location, friendly helpful staff, hotel side of the business needs some updating.
Pros:

Very friendly helpful staff and a great location. It is on a bus route, not far from Norwich city centre and station. There are nice pubs and restaurants within easy walking distances too.

Cons:

There is a car park for visitors to the restaurant but not for guests. We stayed 4 of the 5 nights booked and parking was on the road outside. You cannot fault the staff but the hotel is tired and does not look like the photos on the website. It was boiling and there is no air con, we couldn’t open our window more than a couple of inches so the pedestal fan had an impossible task. The worst bit was finding that the toilet hadn’t been cleaned, it was gross. The lovely lady tried to move us to another room but neither she nor I could open the door. This meant she then had to clean the toilet. Not part of her role and we felt for her.

2026-08-10 • via Nuitee
J
John • couple • gb
5
OK for a 1 night stay
Pros:

Room rather small but otherwise OK, fan in bathroom did not work, a not uncommon problem

Cons:

Property is a bit "tired" could do with a refurbishment generally

2026-08-10 • via Nuitee
J
John • solo_traveller • gb
7
Pros:

Very pleasant riverside garden, perfect for what was a very warm evening. The room was comfortable and clean.

Cons:

The bed mattress was old and sagging which made for a poor night's sleep. There was also a slight odour of cooking oil in the room. I think I was at the same end of the building as the carvery kitchen below.

2026-08-10 • via Nuitee
H
Heather • solo_traveller • gb
10
Another Great Stay
Pros:

We got the room we requested. Spare bed & travel cot made up ready. Superb cleaner, thank you so much. Lovely staff as usual. Good price drinks & great variety. Lovely food.

Cons:

Leaving!

2026-08-10 • via Nuitee