The Town House by Innkeeper's Collection

Hotels
7.5 (1234 reviews)
The Town House Crown Carvery, 18 - 22 Yarmouth Road , Norwich , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality aging

Categories

Cleanliness
6.89
Several comments mentioned cleanliness issues, suggesting it needs improvement.
Service
8.36
Many reviews highlighted friendly and helpful staff, reflecting strong service.
Location
8.4
Positive remarks about the location, indicating convenience and charm.
Room Quality
6.85
Some rooms were comfortable, but others showed signs of age and needed updating.
Amenities
7.38
Amenities like the bar and restaurant received positive feedback, but some issues were noted.
Value for Money
7.84
Good value was mentioned, especially noting budget-friendly aspects.
Food and Beverage
6.89
Mixed reviews regarding food quality, with some saying it was lacking.
Overall Experience
7.36
Overall enjoyment was noted, though some specifics were not fully satisfying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:16

Property Description

Riverside Location and Carvery Restaurant
Located along the scenic River Yare and near Whittingham Country Park, The Town House offers a tranquil setting with a delicious on-site carvery restaurant.

Historic Landmarks and Nearby Attractions
Immerse yourself in medieval architecture at Norwich city center, explore the Norfolk Broads, or catch a game at Norwich City’s football ground, all within easy reach from the hotel.

Comfortable Rooms with Modern Amenities
Relax in well-equipped rooms featuring flat-screen TVs, en suite bathrooms, and tea/coffee making facilities for a cozy stay at The Town House by Innkeeper's Collection.

Ready to experience a blend of comfort and convenience? Book your stay now at The Town House for a memorable getaway.

Important information:

A cooked breakfast may be available for an additional fee which can be paid directly at the hotel.

Please note that the hotel does not offer ground floor accommodations and has no elevator facilities. All rooms are accessed by at least 1 flight of stairs.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1234 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 7.36
O
Olivia • family_with_children • gb
7
Pros:

The room a good size, the bed was comfortable and the soccer was decent. All very clean.

Cons:

The communal areas are a bit grim.

2026-02-14 • via Nuitee
L
Laura • solo_traveller • gb
9
2026-02-14 • via Nuitee
S
Samuel • couple • fi
8
2026-02-13 • via Nuitee
M
Mervyn • solo_traveller • gb
9
Pros:

all as expected, same everytime

2026-02-12 • via Nuitee
P
Penny200 • solo_traveller • gb
8
Cons:

Shower broken

2026-02-11 • via Nuitee
C
Carole • family_with_children • gb
10
2026-02-11 • via Nuitee
N
nick • couple • gb
8
Very nice stay
Pros:

Location, value for money, friendly staff

Cons:

Look it was a bit tired but don’t expect the ritz at those prices… for me it was perfect

2026-02-10 • via Nuitee
R
Robert • solo_traveller • gb
10
Relaxing
Pros:

Clean and quiet

2026-02-09 • via Nuitee
J
James.Y. • family_with_children • gb
7
Needs updating
Pros:

Good night stay for the price ,

Cons:

Noisy rooms, needs updating, offers pizza but no chef to make them? Porridge was not edible and was not served to us we saw it come out and had to get it ourselves 10mins later.

2026-02-09 • via Nuitee
S
serena • family_with_children • gb
8
2026-02-08 • via Nuitee
S
Sue • couple • gb
5
Adequate but we won't be going back.
Pros:

The room was clean with everything required for a 1 night stay.
Staff were friendly and helpful

Cons:

The building is very much in need of repair eg ill-fitting windows and all looks very 'tired'.
The staircase to the bedrooms was scruffy and in need of a good vacuum.
Very strange system for ordering/paying for food.

2026-01-31 • via Nuitee
D
Deb • solo_traveller • gb
10
2026-01-30 • via Nuitee
A
Anthony Benyon • solo_traveller • gb
9
Excellent quality
2026-01-30 • via Nuitee
C
Carl • solo_traveller • gb
8
Pros:

Room was lovely staff were very helpful carvery was great

2026-01-28 • via Nuitee
P
Paul • solo_traveller • gb
9
Great
Pros:

Room and breakfast

Cons:

Nothing

2026-01-28 • via Nuitee
D
Declan • couple • gb
10
2026-01-28 • via Nuitee
T
Teresa • family_with_children • gb
10
2026-01-23 • via Nuitee
J
Jon • solo_traveller • gb
10
2026-01-22 • via Nuitee
D
Dean • extended_group • gb
10
2026-01-22 • via Nuitee
D
David • family_with_children • gb
8
2026-01-22 • via Nuitee