Hotel Del Río Orizaba

Hotels
•
Independent
8.4 (169 reviews)
Poniente 8 No. 315, Orizaba, VER, 94300 , Orizaba , MX
52-272-72 6 66 25

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Pets allowed

Facilities

Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Safe-deposit box at front desk
Express check-out
Smoke-free property
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean areas
Cons:
Inconsistent room amenities
Noise from the street

Categories

Cleanliness
7.65
Some reviews mention cleanliness issues, particularly in reception bathrooms and room amenities.
Service
9.15
Overall positive mentions of the service, although there was a negative experience noted.
Location
9.15
Numerous praises for the excellent locations near transport and attractions.
Room Quality
7.65
Concerns about bed comfort and some room amenities not functioning as expected.
Amenities
8.15
Some amenities reported as lacking, such as hot water and parking space.
Value for Money
8.65
Overall, the value for money is considered adequate based on provided services.
Food and Beverage
8.65
N/A - no mentions regarding food and beverage options.
Overall Experience
8.15
Mixed experiences, with many positive aspects but some notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 11:47

Property Description

Convenient Amenities: Enjoy complimentary wireless internet access, concierge services, and a convenient vending machine during your stay.

Featured Amenities: Benefit from express check-out, a 24-hour front desk, and secure luggage storage for your convenience.

Cozy Guestrooms: Relax in one of our 35 well-appointed guestrooms with flat-screen TVs, down comforters, and Egyptian cotton sheets.

Immerse yourself in the heart of Orizaba at Hotel Del Río Orizaba, just steps away from major attractions like Iron Palace and Castillo Park. Book now for an unforgettable stay.

Important information:

  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 169 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 8.65
Overall Experience: 8.15
J
James • couple • us
7
Very very good. I I would stay there again and recommend it for a great budget. Stay in fantastic location.
Pros:

The location was the best part of all. It’s a perfect choice if you arrive late at the AU bus station. It’s the perfect spot to start the zoo tour on the river walk. Lions, coyotes, hipos and birds are really close. Downtown it’s about fifteen minutes walking and five minutes by car.

Cons:

The Internet is extremely slow. There was just one half litter for two persons. We requested not to have our linen changed, therefore we didn’t get water, we asked front desk and they said we have to buy a bottle.

2026-02-27 • via Nuitee
P
Paez • family_with_children • mx
10
2026-02-26 • via Nuitee
R
Rosas • family_with_children • mx
9
Pros:

La ubicación genial y aunque es sencillo es acogedor

Cons:

La televisión con mejor servicio de cable

2026-02-25 • via Nuitee
E
Eric • couple • us
7
Simple, clean, but probably no working wifi
Pros:

Located near the river (which runs through half the city)
Parking on-site, though, if many guests have cars, I don't know how they'd manage it as the space is limited.
Simple but clean room with somewhere to set bag, window, chair and hot water.
Staff was friendly which led us to stay a 2nd night.
Wifi really doesn't work in most of the hotel, including 3rd floor room, but there is wifi in the reception (though, most won't want to sit in reception to have internet)

Cons:

The wifi. Tried on 4 different devices in all areas of room, hallway and the conclusion is that the network is outdated and the hardware needs an upgrade. On floor 3, the wifi essentially didn't work - could connect but then wouldn't provide internet or actually work. We notified staff.
Decided to stay a 2nd night, changing rooms. On floor 1, wifi worked ok, though, it was much louder with guests passing by.

February, it was cold, and only a thin blanket in room. On 2nd night, we asked for another blanket and so the 2nd night was fine.

2026-02-13 • via Nuitee
M
Maria Guadalupee • couple • mx
10
Tranquilo y comodo
Pros:

La cercanía a las atracciones turísticas.

Cons:

Todo me gusto

2026-01-30 • via Nuitee
R
Rosas • family_with_children • mx
9
Pros:

Muy limpio y buen trato

Cons:

El recepcionista de la noche muy indiferente, el resto muy amables

2026-01-29 • via Nuitee
V
Vega Rosas • family_with_children • mx
8
Pros:

Buen precio buena 7bicacion

Cons:

Falla de internet

2026-01-26 • via Nuitee
A
Avendaño Blanco • couple • mx
10
Pros:

Bien

Cons:

Que empieza muy tarde el alojamiento

2026-01-25 • via Nuitee
H
Hernández • extended_group • mx
6
Pros:

La zona, esta en un lugar miy céntrico.

Cons:

No llegaba el wifi, no habia señal de canales en la TV.

2026-01-25 • via Nuitee
J
James • extended_group • mx
10
Good, solid, tourist-class hotel
Pros:

Clean, friendly, central, good price

Cons:

Nothing

2026-01-22 • via Nuitee
V
Verónica • family_with_children • mx
10
Pros:

La ubicación

Cons:

Todo me gustó

2026-01-22 • via Nuitee
E
Efrain • solo_traveller • mx
9
Excelente relación calidad -precio
Pros:

La relación calidad precio, se encuentra cerca de diversos atractivos como el paseo del río, la Alameda y el centro.

Cons:

Al estar sobre una calle muy transitada, de repente se oye mucho ruido por los camiones, aunque depende la habitación que toque, si es de las de más al fondo a lo mejor no se percibe tanto.

2026-01-19 • via Nuitee
D
dan • couple • us
8
Cons:

No English speaking

2026-01-17 • via Nuitee
J
Jauregui • family_with_children • mx
8
Bueno
Pros:

La ubicación es excelente

Cons:

Podrían mejorar con el tema del estacionamiento

2026-01-11 • via Nuitee
R
Rebeca • family_with_children • cr
10
Pros:

Las personas muy amables, la ubicación excelente, al lado de estación AU, super cómodo. Me encanto, volvería otra vez.

Cons:

Al parecer el control del tele tenía laa baterías bajas. Costaba mucho encender la tele.

2026-01-09 • via Nuitee
R
Rayo • couple • mx
9
Pros:

la atencion.

Cons:

que tienen pocos lugares de estacionamiento.

2026-01-08 • via Nuitee
H
Hugo Emmnauelle • family_with_children • mx
10
Pros:

La ubicación esta perfecta, muy cerca del centro y del área del teleférico, puedes salir sin vehículo y todo esta al alcance

Cons:

Los baños de la recepción estaba un poco sucios, no hay papales de baño, tienes que pedir, no hay jabón de manos, el espacio del estacionamiento muy pequeño.

2026-01-04 • via Nuitee
B
Baltazar Ortega • family_with_children • mx
9
Pros:

La ubicacion

Cons:

Poco estacionamiento y las camas nuy incómodas

2026-01-03 • via Nuitee
R
RUDDY • family_with_children • cl
10
Mariposas
Pros:

Me sorprendio la ciudad ...hrrmosa...limpia y muchas mariposas

Cons:

Los animales encerrados a la orilla del río

2025-12-27 • via Nuitee
G
Guadalupe Wuendoly • couple • mx
10
2025-12-16 • via Nuitee