Carina - Design&Lifestyle hotel

Hotels
8.8 (1602 reviews)
Untere Wiestistrasse 12 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious breakfast
Cons:
Limited toiletries
Strenuous walk uphill

Categories

Cleanliness
8.69
Cleanliness and modern interior were appreciated, slight note on basic toiletries needed.
Service
9.16
Staff were consistently praised for being friendly and accommodating.
Location
8.7
Good location, but noted a bit of a walk from the train station.
Room Quality
8.65
Comfortable beds and good accommodation overall.
Amenities
8.68
Facilities were generally good, including a sauna that was well-liked.
Value for Money
8.64
Good value for the stay considering the amenities and service.
Food and Beverage
8.69
Breakfast was delicious and varied, contributing positively to the experience.
Overall Experience
9.16
Overall very positive with stunning views and great experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:40

Property Description

Luxurious Rooms with Stunning Views
Experience comfort like never before in our rooms featuring handmade beds and breathtaking views of the Matterhorn. You'll feel right at home with our attention to detail and cozy atmosphere.

Relaxation at Its Finest
Indulge in ultimate relaxation at our spa area, available upon request. Unwind in the sauna, rejuvenate in the steam bath, and find your inner peace in the tranquil relaxation area. Treat yourself to a well-deserved pampering session.

Convenient Location and Cozy Ambiance
Located just a short walk from the city center and Zermatt Train Station, our hotel offers the perfect blend of convenience and comfort. Enjoy our inviting lounge area with a fireplace, ideal for socializing or simply unwinding after a day of exploring. Experience the essence of Zermatt at Carina - Design&Lifestyle hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for CHF 46 per person per night when using an available extra bed.
    People 9 years old and over stay for CHF 92 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1602 reviews
Cleanliness: 8.69
Service: 9.16
Location: 8.7
Room Quality: 8.65
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 9.16
M
marta • couple • it
7
2026-05-05 • via Nuitee
I
Isabelle • couple • ch
10
Pros:

L'albergo è molto carino, rinnovato recentemente e tranquillo. Le camere sono piccole ma carine e molto pulite.
Lo staff è molto accogliente e gentile. Non esiterei a tornare.
Abbiamo cenato sul posto ed era molto buono.

Cons:

-

2026-05-04 • via Nuitee
G
Guido • couple • ch
10
Ein schönes erholsames Wochenende in einem kleinen feinen Hotel.
Pros:

Schönes Design des Hotels, gut eingerichtet, sehr nettes Personal, super Restaurant!

2026-05-03 • via Nuitee
T
Thomas • extended_group • ch
8
2026-04-27 • via Nuitee
O
Olivier • family_with_children • ch
8
Top
Pros:

Emplacement

Cons:

Sauna un peu petit si il y a du monde

2026-04-20 • via Nuitee
W
Wei Chung • couple • tw
10
Best choice for Zermatt
Pros:

Literally everything about this stay, nice breakfast and wonderful room for visiting Matterhorn.

Shout out to the staff, they are the reason making the rate from 9 to 10.

Cons:

It’ll be appreciated if they could provide pickup cart from main station to the hotel

2026-04-14 • via Nuitee
J
Jennifer • solo_traveller • ch
9
2026-04-13 • via Nuitee
N
Nicole • couple • ch
8
Atmosphère sympa et emplacement au calme.
Pros:

La jolie chambre au 3ème avec vue sur le Cervin. Le personnel à l’accueil.
Le petit déjeuner varié.

Cons:

La salle de bain trop petite avec le lavabo à l’extérieur. Ce n’est pas à la hauteur de l’établissement.

2026-04-13 • via Nuitee
A
Anastasiia • solo_traveller • ch
8
I’m happy about my stay in general and considering other options for the same dates were 3 times pricier, when I was boo
Pros:

Clean, modern, friendly staff , comfortable wide bed, NICE PILLOW!

Cons:

2 toilets and 2 showers is a little too less for 2 rooms with 12 beds in it.

2026-04-12 • via Nuitee
J
Jacqueline • solo_traveller • ch
8
Schönes, gepflegtes Hotel mit äusserst nettem Personal
Pros:

Sehr schönes Hotel, äusserst nettes, freundliches, junges Personal.

2026-04-12 • via Nuitee
T
Thibaut • solo_traveller • fr
10
Pros:

Thank Lucia for good welcome! This place is a little paradise open for travellers and also classic bookings in style one of best places I ever stayed

2026-04-11 • via Nuitee
B
Borislav • couple • dk
6
2026-04-10 • via Nuitee
A
Alejandro • couple • ch
9
Cumplio con lo que esperaba del hotel. Buena vista, comodo, limpio, buen desayuno
Pros:

Excelente el desayuno, con todo lo que uno espera para un buen desayuno. No me falto nada de lo que normalmente espero.

Cons:

No hubo nada que no me haya gustado. Quizas la orientacion turistica a las consultas que hicimos no fueron muy amplias, si serviciales, pero me parecio que no tenia mucha informacion la persona que nos atendio.

2026-04-10 • via Nuitee
K
Katharina • couple • ch
8
Angenehmer Aufenthalt, aber mit Verbesserungspotenzial
Pros:

Zimmer war klein aber dafür sehr gut durchdacht und geräumig. Spa Bereich klein aber fein. Alles sauber.

Cons:

Auswahl beim Frühstück sehr begrenzt, Qualität nicht bei allen Produkten gut, und man musste immer wieder nachfragen dass sie nachfüllen. An unserem letzten Morgen gab es noch nicht mal mehr Rühreier (das einzige das man sich an den Vortagen bestellen konnte) und keine Erklärung wieso. Personal hat teilweise sehr laut untereinander geredet und gelacht. Hotel besitzt kein E-Fahrzeug für die Abholung am Bahnhof.

2026-04-08 • via Nuitee
M
Michael • couple • ch
8
Pros:

Sehr freundliches und zuvorkommendes Personal.
Spa: klein aber Fein. Und durch den kleinen Andrang um 16:00 sehr exklusive.

2026-04-06 • via Nuitee
M
Mike • solo_traveller • us
10
Pros:

The dorm rooms (Basecamp) were clean and comfortable. Loved the spa and the breakfast.

2026-04-06 • via Nuitee
D
David • solo_traveller • es
10
2026-04-04 • via Nuitee
O
Olga • solo_traveller • hr
9
Pros:

I really loved this hotel and I am so happy I have chosen it, I really enjoyed my stay here. It is newly renovated; great for solo travellers, has a very nice sauna and very delicious food in the restaurant (the Chef has very good taste and the restaurant is visited also by the locals), the personnel is young and friendly, and I would like specially to mention Vlad and Fiorella, who made my stay at Carina especially memorable.
It is also conveniently located walking distance from the ski lifts (max 5 min walk) and the train station (approx. 10 min. walk.
The only regret I haven't stay longer.

2026-04-03 • via Nuitee
W
wagemann • couple • cl
10
FANTÁSTICO
Pros:

Todo !! Especialmente la buena onda de su staff, Daniel, Fiorella, Jesús, los chef y todo el equipo encantador
La ubicación es perfecta

2026-03-22 • via Nuitee
M
Ma • solo_traveller • it
10
A comfortable and convenient experience
Pros:

The hotel environment is very comfortable, stylish, and welcoming. Its location near the train station and cable car stations and makes it easy to access nearby attractions. The hotel staff are very friendly, and the food is delicious.

2026-03-21 • via Nuitee