The One Firenze

Hotels
7.7 (2749 reviews)
Borgo Ognissanti 67 , Florence , it

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
Luggage storage
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.73
Multiple reviews indicated issues with cleanliness and maintenance in the room.
Service
8.7
Positive comments on the staff's kindness and availability.
Location
8.74
Many reviews praised the location for its accessibility to the city center and main attractions.
Room Quality
6.89
Rooms were noted to be dated and had some maintenance issues.
Amenities
7.22
Some amenities such as cleanliness and proper supplies were lacking.
Value for Money
8.18
Value considered fair given the location, but some expectations were unmet.
Food and Beverage
7.23
Not many comments available; basic amenities missing.
Overall Experience
7.9
Overall experience balances the positives and negatives, warranting an average score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 21:22

Property Description

City Views and Terrace
Experience breathtaking views of the city from our terrace at The One Firenze. Relax and unwind while taking in the beauty of Florence right at your doorstep.

Modern Amenities
Enjoy the convenience of air-conditioned rooms with free WiFi, private bathrooms, flat-screen TVs, and minibars. Each room is thoughtfully equipped with a desk and a kettle for your comfort.

Prime Location
Situated less than 1 km from Strozzi Palace and the city centre, our 3-star hotel is just a short 10-minute walk from Santa Maria Novella. Explore Florence's iconic landmarks such as Pitti Palace and Piazza del Duomo di Firenze with ease during your stay at The One Firenze.

Book your stay now at The One Firenze to indulge in a perfect blend of comfort and convenience in the heart of Florence.

Important information:

Third bed: EUR 35 per nightPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 09:00 AM

Location

Guest Reviews

7.7
Based on 2749 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 6.89
Amenities: 7.22
Value for Money: 8.18
Food and Beverage: 7.23
Overall Experience: 7.9
M
Murat couple it
8
2026-08-08 via Nuitee
C
Ciracì solo_traveller it
7
Pros:

La posizione dell'hotel è strategica, a due passi dalla stazione ed in pieno centro. Camera comoda e letto confortevole. Ottimo rapporto qualità-prezzo.

Cons:

La reception non è disponibile 24 ore su 24. L'accesso alla struttura non è dei più semplici e più simile a quello di un AirBNB. Non sono riuscito ad accendere la televisione.

2026-08-08 via Nuitee
M
Miriam couple pl
10
2026-08-08 via Nuitee
I
Inês solo_traveller pt
8
Pros:

Localização, preço

Cons:

É antigo

2026-08-06 via Nuitee
F
Filomena family_with_children it
10
Breve piacevole
Pros:

Stanza confortevole e elegante

2026-08-05 via Nuitee
R
Robert solo_traveller ro
10
2026-08-05 via Nuitee
K
Kaiser solo_traveller de
1
Vorsicht: hier sind Betrüger am Werk !
Cons:

Das "Hotel" ist kein wirkliches Hotel... und es befindet sich nicht unter der bei Booking.com bzw. bei MAPS angegebenen Adresse, sondern wo ganz anders.

Nachdem man gebucht und bezahlt hat, bekommt man eine superlange umständlich Anleitung per WhatsApp mit der wirklichen Adresse, die in der Nähe ist, aber eine Besonderheit mit den Straßennummern schwer zu finden ist.

Der Kontakt ist ausschließlich über WhatsApp möglich.

In der langen Anleitung wird ein Tür-Code ins Gebäude kommuniziert, der nicht funktioniert
( er enthält einen kleinen Fehler, so dass ich die Betreiber rausreden können ).
Der Code für die Eingangstür zum "Hotel" funktioniert auch nicht (...).

Wenn man es nicht schafft, bis 20:30 Uhr in das "Hotel" ein zu checken, wird die Buchung storniert .... und das bezahlte Geld bekommt man nicht zurück, so steht es in den übermittelten AGB !

Wenn man etwas ausgeschlafen ist, kann man es schaffen, in das Hotel zu gelangen.
Dort sitzt eine Rezeptionistin, und man bekommt die Karte für das Zimmer ausgehändigt.

Im Zimmer funktioniert wenig.
Das Zimmer liegt direkt an einer extrem lauten Straße, und die ganze Nacht hindurch hört man Lärm.

Verstärkt wird der Lärm durch das laute Knacken der alten Klimaanlage.

Der Fernseher ist der billigste, den die Hotelbetreiber auftreiben konnten: Er hat eine Handvoll merkwürdiger Programme.
Die Betreiber haben sich sogar das billige Abo für das in Italien übliche
"Mediaset" gespart.

Die Nacht kostete 77 € inclusive City Tax.
Und ein Frühstück gibt es logischerweise auch nicht !

2026-08-05 via Nuitee
A
Alessandro couple it
6
2026-08-05 via Nuitee
A
Alexandra solo_traveller gb
6
Great location, friendly staff but be careful of wifi and rooms close to the entrance
Pros:

The hotel was conveniently located to the centre with good bus links and a short walk. The host was friendly on reception despite a mistake on my part.

Cons:

The room was somewhat clean but do note some of the other review that mention the dated bathroom. The wifi however did not work in my room and phone signal was awful so that was a let down. The rooms nearest the entrance unfortunately will hear the main door slam frequently.

2026-08-04 via Nuitee
N
Núria solo_traveller es
5
A prop del centre i fa el fet per tenir un lloc on dormir,el mínim del mínim
Pros:

Està molt a prop del centre

Cons:

Fa molta calor,l’aire acondicionat no és centralitzat i tens un aparell a l’habitació que no és suficient, el wifi va fatal,no hi ha personal a recepció a la nit i si tens algun problema has de trucar a un número d’emergència,no pots tancar la porta de l’habitació amb llisquet,a mi a vegades es podia obrir sense clau desde fora l’habitació,la ditxa diminuta i les manpares no tancaven bè però feia el fet.

2026-08-04 via Nuitee
C
Claudia couple es
6
Alojamiento normalito.
Pros:

La habitación era amplia.

Cons:

El baño estaba demasiado deteriorado, la mampara estaba rota y era muy incómodo ducharse cómodamente.

2026-08-03 via Nuitee
M
Maria Agustina couple ar
9
Pros:

Muy cómodas las habitaciones, y el alojamiento cerca de la estación! Podes llegar a todos lados caminando!

2026-07-25 via Nuitee
M
Majid Hussain1 solo_traveller it
10
2026-07-24 via Nuitee
M
Majid Hussain1 solo_traveller it
10
2026-07-24 via Nuitee
R
Rizzuto solo_traveller it
7
Pros:

Punto strategico, a 10 minuti dalla stazione e a 10 minuti dal centro

Cons:

Bagno fatiscente, tavoletta wc mezza smontata, box doccia con anta che ci è rimasta in mano, carta da parati scollata e rubinetto del lavandino che si spostava, lampade appese al muro vicino al letto entrambe rotte, c'era scritto presenti prodotti da bagno, un unico dosatore in un flacone bianco, niente scritte, se bano doccia shampoo o che, niente ciabatte usa e getta.

2026-07-23 via Nuitee
C
Claudio solo_traveller ar
10
Pros:

La ubicación.
Limpieza.
Calidad de la habitación

2026-07-23 via Nuitee
D
Dyran Jorge solo_traveller pe
7
Pros:

La ubicación

Cons:

Los baños

2026-07-23 via Nuitee
Денис solo_traveller ee
6
2026-07-23 via Nuitee
B
Bianca couple br
9
Pros:

Excelente localização, limpeza, conforto

Cons:

Funcionário da recepção mau humorado

2026-07-23 via Nuitee
I
Ignacio couple mx
9
2026-07-21 via Nuitee