Union Hotel

Hotels
6.6 (1167 reviews)
Union Hotel, Chapel Street, Penzance , Penzance , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Packed lunches
Non-smoking throughout
Shared lounge/TV area
Kid meals
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy common areas
Cons:
Unclean rooms
Dated and uncomfortable furniture
Overpriced

Categories

Cleanliness
5.24
Multiple mentions of unclean rooms and issues with cleanliness.
Service
8.21
Staff were friendly and helpful, contributing positively to the experience.
Location
8.25
Many reviews noted the great location in the town center.
Room Quality
5.7
Reports of dated rooms and uncomfortable beds detracted from the quality.
Amenities
6.23
Some amenities were acceptable, but issues were raised about the state of facilities.
Value for Money
5.69
General sentiment indicated that the hotel was considered overpriced.
Food and Beverage
7.24
Breakfast received positive feedback, though some mentioned inconsistencies.
Overall Experience
6.21
Overall sentiment reflects mixed feelings about the stay, with both positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:15

Property Description

Historic 17th-Century Building

Located in the heart of Penzance, The Union Hotel offers a unique stay in a historic 17th-century building. Enjoy traditional style rooms with excellent sea views of Mount's Bay, centrally heated with modern amenities like TV, radio, and tea/coffee facilities.

Dining at Hamilton’s Restaurant and Nelson’s Bar

Indulge in a full English breakfast at the theatre bar, a favorite spot of Charles Dickens. Hamilton’s Restaurant serves homemade dishes with local produce, while Nelson’s Bar offers free WiFi and live music on weekends for a vibrant atmosphere.

Explore Penzance’s Vibrant Scene

Immerse yourself in Penzance's vibrant scene with a variety of restaurants, cinemas, and theatres just minutes away. Experience Cornish cuisine and global menus, all within walking distance from the hotel.

Book your stay at The Union Hotel for a historic and lively Penzance experience.

Important information:

Live music is played until midnight in the on-site bar every weekend, and occasionally on week days. Guests in the standard rooms or located on the first floor may experience disturbances. All guests are welcome to attend for free.
If you have any questions regarding this, please use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £10 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 1167 reviews
Cleanliness: 5.24
Service: 8.21
Location: 8.25
Room Quality: 5.7
Amenities: 6.23
Value for Money: 5.69
Food and Beverage: 7.24
Overall Experience: 6.21
R
Robert • solo_traveller • gb
5
2026-02-09 • via Nuitee
W
Wim • couple • nl
1
Zeer teleurstellend en geen vier sterren waardig. Meer NUL.
Pros:

niets. het enige voordeel was de locatie.

Cons:

Er zat schimmel in de badkamer en het bad en de badrand. Er lag een vuile handschoen in het bad. We waren er drie nachten en geen enkele keer is de kamer gedaan. Geen bedden opgemaakt, badkamer niet gedaan, geen schone handdoeken, etc. Kortom geen enkele service.
Het bed was oud en slecht en de vloerbedekking was vuil.

2026-01-19 • via Nuitee
M
Mohit • solo_traveller • gb
10
Pros:

I had a very comfortable stay at the Union Hotel, Penzance. The staff there were very friendly and helpful. The hotel itself was very clean and had this uniqueness to it due to its history. The facilities provided were much better than what I had expected them to be. The breakfast, along with the service was exceptional. I will surely choose the Union hotel for when I am visiting Penzance again!

2026-01-19 • via Nuitee
M
Md Amran Hasan • couple • gb
10
Pros:

Location and Cleanliness.Overall fantastic experienced.

2026-01-19 • via Nuitee
J
Jack • solo_traveller • gb
3
A sad and unloved hotel in a great location
Pros:

Old and dated

Cons:

Rooms need a major revamp

2026-01-19 • via Nuitee
J
Jackie • couple • gb
9
2026-01-19 • via Nuitee
J
Judith • couple • gb
5
All rather run down and sad but wonderful staff and location
Pros:

Fantastic location and wonderfully helpful and cheerful staff.

Cons:

Beautiful building but sadly run down and rather scruffy.

2026-01-19 • via Nuitee
J
June • couple • gb
2
Basic
Pros:

Manager was pleasant

Cons:

No lift, no one on reception when we arrived, had to carry heavy cases up the stairs, bed clean but badly made , cups in room dirty, mould on bathroom tiles. Breakfast looked good, had to leave early couldn't experience it.

2026-01-19 • via Nuitee
M
Michael • couple • gb
6
Great location and rooms, quirky artwork and decor. Room for improvement in the breakfast experience
Pros:

The location was great as we were traveling to and from the Scilly Isles. The rooms were fine on both occasions that we stayed. The first time we stayed the breakfast was fine .
Really liked the slightly quirky decor, the marble busts , the riding boot lamps and some of the paintings.

Cons:

The second time we stayed the breakfast experience was not good. The service was poor , we needed to hunt for our own bowls and plates the coffee was cold and stewed . Definitely lots of room for improvement .

2026-01-19 • via Nuitee
T
tony • extended_group • gb
8
Good value hotel, clean and very helpful
Pros:

Clean room, good facilities and decent breakfast. Great location close to the harbour. Stores 7 bikes securely for us

2026-01-19 • via Nuitee
R
Reeve • extended_group • gb
5
I would not recommend this hotel to anyone.
Pros:

The bed was good and I slept well. The bar and bar service was good. The location was a ten minutes walk from the train station.i

Cons:

I had Room 29 on the second floor. The light over the sink was not working and there was no nob on the pull cord. No hot water ever came in the sink. The extractor fan was very noisy and vibrated when on. There was no nob on the pull cord to the light switch over the bed. The toilet cistern filling never stopped. No lift.
There was never anyone in reception or about to discuss the problems.
Re breakfasts :- the bread was the cheapest possible, no fruit, they got my breakfast wrong two mornings and on Sunday morning the wait was excessive. The waitress said they had a training cook on duty.

2026-01-19 • via Nuitee
P
Paul • solo_traveller • gb
8
Pros:

The history and charm or the building. Excellent staff and they couldn't be more helpful

Cons:

Room facilities a little dated but very clean.

2026-01-19 • via Nuitee
C
Crystene • couple • gb
2
wouldn’t return unless these services are fixed , but again staff awesm, breakfast awesome
Pros:

location and staff great,hotel old but room had all we needed and very much apreciated it.

Cons:

2 days no service in room had to find someone to help ,man from bar had to go find towels toilet rolls cofee etc!!!unacceptable
breakfast cutlery dirty ,all cups etc dirty coffee metal jugs dirty tablecloth stained after someone already spilt stuff ,plates not cleared enough 😟😟😟however waitress lovely and complaint was listened too ,greatful for and room discounted . breakfast full english always tasty ,that’s why i’ve marked stay from low to high,

2026-01-19 • via Nuitee
F
frances • solo_traveller • gb
7
freindly staff. some minor maintenance required in room
Pros:

friendly and very helpful staff
breakfast

Cons:

Cleanliness of room
had to ask for bathtowel

2026-01-19 • via Nuitee
L
Louise • couple • gb
7
Perfect location.
Pros:

Room was spotless. Staff were lovely. Historic building to explore, located in the heart of Penzance.

Cons:

The room was extremely basic. Not even a shelf to put toiletries on, in the bathroom. Lots of stairs in this accomodation, not for those with mobility issues.

2026-01-19 • via Nuitee
L
Leslie • solo_traveller • gb
9
I did all wanted on my memory trip.
Pros:

The central location was excellent, the breakfast was ample, everything I needed and the staff were very friendly and helpful, thank you to them. Pigul

Cons:

Stairs to climb and pigeons at window early in morning.

2026-01-19 • via Nuitee
J
Jean • solo_traveller • gb
1
Avoid.
Cons:

Absolutely shocking. Made the booking through Booking.com. Upon arrival the cost of the room increased significantly from the reservation cost. The room was on the top floor despite the hotel confirming, prior to arrival, this would not be the case after I had made a specific requested. TThe room was tiny. The TV did not work. The shower was not safe to use, with no non-slip mat.

2026-01-19 • via Nuitee
K
Kenneth • solo_traveller • gb
9
Very convenient for my needs, staff were very helpful, liked the car park
Pros:

Thoroughly enjoyed it

Cons:

Nothing

2026-01-19 • via Nuitee
J
Jason • family_with_children • nz
8
Pros:

The breakfast and the staff were exceptional

Cons:

The room could have been serviced more often

2026-01-19 • via Nuitee
V
Vijay • family_with_children • ca
10
Excellent Service & Experience!
Pros:

The whole stay was excellent experience. Mike was very friendly and helpful. He's a cool guy. The breakfast staff were fantastic. Overall, my family all enjoyed the stay at Union Hotel. Thank you!

2026-01-19 • via Nuitee