Union Hotel

Hotels
6.6 (1205 reviews)
Union Hotel, Chapel Street, Penzance , Penzance , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Packed lunches
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy common areas
Cons:
Unclean rooms
Dated and uncomfortable furniture
Overpriced

Categories

Cleanliness
5.24
Multiple mentions of unclean rooms and issues with cleanliness.
Service
8.21
Staff were friendly and helpful, contributing positively to the experience.
Location
8.25
Many reviews noted the great location in the town center.
Room Quality
5.7
Reports of dated rooms and uncomfortable beds detracted from the quality.
Amenities
6.23
Some amenities were acceptable, but issues were raised about the state of facilities.
Value for Money
5.69
General sentiment indicated that the hotel was considered overpriced.
Food and Beverage
7.24
Breakfast received positive feedback, though some mentioned inconsistencies.
Overall Experience
6.21
Overall sentiment reflects mixed feelings about the stay, with both positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:15

Property Description

Historic 17th-Century Building

Located in the heart of Penzance, The Union Hotel offers a unique stay in a historic 17th-century building. Enjoy traditional style rooms with excellent sea views of Mount's Bay, centrally heated with modern amenities like TV, radio, and tea/coffee facilities.

Dining at Hamilton’s Restaurant and Nelson’s Bar

Indulge in a full English breakfast at the theatre bar, a favorite spot of Charles Dickens. Hamilton’s Restaurant serves homemade dishes with local produce, while Nelson’s Bar offers free WiFi and live music on weekends for a vibrant atmosphere.

Explore Penzance’s Vibrant Scene

Immerse yourself in Penzance's vibrant scene with a variety of restaurants, cinemas, and theatres just minutes away. Experience Cornish cuisine and global menus, all within walking distance from the hotel.

Book your stay at The Union Hotel for a historic and lively Penzance experience.

Important information:

Live music is played until midnight in the on-site bar every weekend, and occasionally on week days. Guests in the standard rooms or located on the first floor may experience disturbances. All guests are welcome to attend for free.
If you have any questions regarding this, please use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £10 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 1205 reviews
Cleanliness: 5.24
Service: 8.21
Location: 8.25
Room Quality: 5.7
Amenities: 6.23
Value for Money: 5.69
Food and Beverage: 7.24
Overall Experience: 6.21
B
Bettina • solo_traveller • de
7
Altehrwürdiges Hotel mit Geschichte
Pros:

Die Zimmer sind altenglisch vom Stil her mit antiken Möbeln.

Die Betten waren etwas weich, aber noch okay.

In der Nähe gibt es einige Restaurants und einen Supermarkt.

Cons:

Das Bad war schon etwas in die Jahre gekommen, weswegen die Betätigung der Spülung in Arbeit ausartete.

Beim Frühstück hat man nur die Auswahl aus diversen englischen Gerichten.

2026-05-15 • via Nuitee
F
Fraser • solo_traveller • ca
5
Disappointing premises but decent staff.
Pros:

Complimentary breakfast and nearby parking. Interesting artwork and history.

Cons:

Downstairs pub was ok, but otherwise Run down, badly in need of repairs, upgrading, and renovations. Poor value for money.

2026-05-15 • via Nuitee
S
s mac carthy • solo_traveller • gb
9
Pros:

Bar and music night
John the manager
Breakfast

Cons:

poor curtains
Hill

2026-05-12 • via Nuitee
M
Maria • couple • gb
1
Would not recommend or if no other option in the area no more than 1 night
Cons:

We had the room directly above the bar which had a live heavy rock band performing, which shook our room, looked like the room had not been cleaned damp towels on the floor, pillows and bedding all ruffled, looked like people had slept in them, toilet seat band which tells you it had been cleaned was broken off and in the bin which had other rubbish in as well. It had coffee/tea making facilities but no kettle. We would have complained but we got back to the hotel late around 10pm which we did advise them we would be back late when we arrived at 10am in the morning.

2026-05-11 • via Nuitee
D
Danielle • couple • au
5
Needs a spruce up!
Pros:

Location

Cons:

Uncomfortable beds, no towel hooks or toilet roll holder. Dirty windows. Breakfast was very average.

2026-05-08 • via Nuitee
P
Patricia • couple • gb
4
Very disappointing with the service in the restaurant, and the lack of food .
Pros:

Clean bed linen and towels, the bar man was very friendly.

Cons:

Cooked breakfast was brought to us before we finished our cereal, breakfast stock not replenished, no waiting staff to clear dirty plates away.

2026-05-08 • via Nuitee
D
David • couple • gb
4
Hotel handy for the Scilly ferry and good pubs
Pros:

Some food items booked the night before not available
No milk jug for the table

2026-05-07 • via Nuitee
M
Mike • couple • gb
2
2026-05-07 • via Nuitee
V
valerie • solo_traveller • fr
8
Pros:

La gentillesse du personnel
Le petit déjeuner

Cons:

Le lit beaucoup trop mou

2026-05-06 • via Nuitee
D
Daniel • solo_traveller • gb
1
Disgusting!
Pros:

Very dated room. Sticky carpets, smelly bathroom ancient bed. The hotel is falling down with stained and cracked plaster, filthy carpets and no service.

Cons:

Everything

2026-05-06 • via Nuitee
S
Susan • couple • gb
7
Great Location property has so much history bedrooms need upgrading
Pros:

Staff & Location

Cons:

A beautiful property with so much History sadly it needs a lot of investment to the bedrooms to bring it up to standard.
You pay the price for location & the staff are wonderful

2026-05-05 • via Nuitee
H
howard • extended_group • gb
5
Lacking
Pros:

The incredibly over worked but willing lone manager

Cons:

Tired property in need of serious renovation
Dull disappointing breakfast

2026-05-04 • via Nuitee
M
Mike • solo_traveller • gb
2
Never go there!
Pros:

Location was good for my needs. Pirates won. Live music in bar at night.

Cons:

Check in, breakfast and room all very substandard. Won't ever stay at the Union Hotel again

2026-05-04 • via Nuitee
R
RICHARD • couple • gb
5
Wish we had chosen the Lugger.
Pros:

Has obviously been a grand, elegant hotel, bedroom was fine.

Cons:

We looked out on a filthy roof, full of scaffolding and pigeon droppings. Breakfast didn’t happen, locked doors in all directions and no staff to be seen anywhere.

2026-05-04 • via Nuitee
L
Leonard • couple • gb
7
We were pleased to be able to stay so centrally, with free parking, for a reasonable price.
Pros:

Position, and beautiful view from our top floor bedroom.
Helpful staff.
Lots of character in the building.

Cons:

Lack of a lift.
Some parts of the building were very warm.
Access wasn’t helped by all of the roadworks in the town.

2026-05-04 • via Nuitee
M
McRae • couple • gb
5
Wouldn’t choose to stay again
Pros:

It was close to the port

Cons:

The room needs a complete makeover. It was very depressing

2026-05-04 • via Nuitee
D
De Rond • solo_traveller • lu
3
Cons:

Die Doppelbetten sind zu schall für 2 Personen. Die Einrichtung ist alt. Das Badezimmer ist komplett aus der Zeit geraten, die Armaturen fallen in der Dusche auseinander. Der Teppich auf der Treppe ist sehr schmutzig. Der Frühstücks Raum ist schmutzig. Der Kellner beim Frühstück ist nicht passabel gekleidet und hat keine Ahnung wie mann ein Frühstück vorbereitet und serviert. Auf den Photos bei Booking.com sieht alles viel besser aus wie es in wirklichkeit ist. Der Preis ist viel zu hoch für diese Leistung. Es gibt viele Hotels dieser Klasse die viel besser und billiger sind. Dieses Hotel ist nicht empfehlenswert.

2026-05-03 • via Nuitee
K
Kelly • solo_traveller • gb
9
Pros:

Nice and central, lovely breakfast and good entertainment

Cons:

There was little water pressure in the shower

2026-05-02 • via Nuitee
M
Magdalena • solo_traveller • pl
10
2026-05-02 • via Nuitee
M
MLO TOURLS LTD • couple • gb
4
Pros:

Bathroom is good size and private.

Cons:

breakfast, I have been payed but I wasn’t able to have it because there were no staff available in the morning.

2026-04-30 • via Nuitee