Chalet-Hôtel Neige et Roc, The Originals Relais

Hotels
The Originals Relais
9.1 (402 reviews)
Route de Taninges , Samoëns , fr

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great service and friendly staff
Delicious food and a cozy atmosphere
Well-maintained facilities
Cons:
Some noise from outside due to lack of double glazing
A bit far from town for some guests

Categories

Cleanliness
9.04
The facilities are well maintained and clean.
Service
9.51
Service is highly praised, with friendly and attentive staff.
Location
9.05
The location is perfect for accessing the village and surrounding areas.
Room Quality
9
Rooms are spacious, well-decorated, and comfortable.
Amenities
9.03
Excellent amenities, including pools and spa facilities.
Value for Money
8.49
Great value considering the quality of service and experience.
Food and Beverage
9.54
Food quality is consistently praised, with delicious meals.
Overall Experience
9.11
Overall experience highly rated with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:35

Property Description

Charming Alpine Chalet Atmosphere
Immerse yourself in the traditional Alpine charm of Chalet-Hôtel Neige et Roc, where exposed timber and bright pinewood create a cozy and inviting ambiance.

Modern Comforts and Amenities
Experience the perfect blend of authentic style and modern comfort, from refined Savoyard cuisine to comfortable rooms with balconies offering stunning valley and mountain views. Indulge in leisure facilities including an indoor pool, sauna, hot tub, and more.

Extensive Leisure Facilities
From a games room and billiard room to a landscaped garden with heated pool, tennis courts, and a children's play area, there's something for everyone at Chalet-Hôtel Neige et Roc.

Book now for an unforgettable stay at our family-run mountain retreat!

Important information:

Please note that pets are not allowed in the restaurant.

In order to access the restaurant, breakfast area and bar (indoor or outdoor) as well as the Spa, gym, swimming pool area and conference rooms (indoor or outdoor) you will need to provide a completed vaccination form of at least 7-14 days or a negative PCR test of 72 hours.

Pets are allowed at the property, charges may apply 20€ per night per pet.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 402 reviews
Cleanliness: 9.04
Service: 9.51
Location: 9.05
Room Quality: 9
Amenities: 9.03
Value for Money: 8.49
Food and Beverage: 9.54
Overall Experience: 9.11
R
Raquel couple br
10
2026-03-25 via Nuitee
M
Mathieu couple fr
10
2026-03-16 via Nuitee
M
Michael couple gb
9
Pros:

Fabulous hotel and staff.
Would recommend.

Cons:

Nothing

2026-03-15 via Nuitee
D
Dephine couple fr
9
2026-03-15 via Nuitee
F
Fiorella couple mu
8
Nice
Pros:

I only stayed for one night; I was just passing through.

2026-03-13 via Nuitee
J
Jo Welman couple gb
8
Comfortable hotel with an excellent restaurant
Pros:

Quite expensive but very comfortable and welcoming. Very good restaurant and the staff were helpful and charming. Only spent one night so it didn't matter being in the annexe, away from the hotel facilities

Cons:

Nothing really

2026-03-10 via Nuitee
G
Gareth couple gb
10
2026-03-09 via Nuitee
D
delphine family_with_children fr
8
2026-03-02 via Nuitee
S
Sergio couple fr
8
Pros:

L'emplacement ,le cadre, la sympathie des propriétaires et du personnel.

2026-03-02 via Nuitee
H
Henna family_with_children gb
9
Throughly enjoyed the mix of skiing, hotel and village.
Pros:

Lovely hotel, friendly staff, clean room, great breakfast, and we loved the swimming pool. Really close to close to a a ski bus stop, and such a short walk from the village.

Cons:

Couldn't work out how to get the water running on the slide in the pool

2026-03-01 via Nuitee
A
AUDREY couple fr
10
Hôtel très propre et bien équipé à 2 pas du centre ville
Pros:

Personnel et dirigeant très agréable et commerçant

2026-02-28 via Nuitee
S
Sandra family_with_children ch
8
2026-02-28 via Nuitee
I
Ian couple gb
9
Great hotel for a holiday in Samoens. Very friendly proprietors.
2026-02-26 via Nuitee
J
Jorge family_with_children ch
9
2026-02-12 via Nuitee
R
Rémy couple ch
9
2026-02-12 via Nuitee
N
Nicole family_with_children ch
2
Place to be avoided - rude receptionist
Pros:

The location

Cons:

The service is horrible, specially the old blond receptionist who is the rudest and least professional person Ive met in my life. My first impression therefore was quite negative and I would never recommend such a place or return to this hotel. It is a shame to hire someone like this that ruins your stay from the start. Unwelcoming.

2026-02-11 via Nuitee
F
florentin couple fr
9
2026-02-08 via Nuitee
S
stephanie family_with_children fr
9
Très agréable pour une week-end ski et détente
Pros:

Dîner copieux et bon.
Bon petit déjeuner avec un choix important.
Le calme de l hôtel, et de l espace bien-être.
Propreté de l établissement et de l espace bien-être

2026-01-26 via Nuitee
V
Vitupier couple fr
10
2026-01-25 via Nuitee
K
Kennard solo_traveller nl
8
Pros:

Vriendelijk personeel, servicegericht

2026-01-22 via Nuitee