Incanto Family Hotel

Hotels
8.3 (347 reviews)
27 Mitko Palauzov Str. , Sevlievo , bg

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean swimming pool
Good location
Cons:
Cleanliness issues
Lack of dining options
Temperature control problems

Categories

Cleanliness
7.13
Several reviews mention worn sheets and towels, a stained duvet, and moisture on walls indicating cleanliness issues.
Service
9.1
General sentiment indicates friendly staff and helpful reception service.
Location
9.14
The hotel is ideally located within a short walking distance to town and markets.
Room Quality
8.09
Rooms have been described as quiet and spacious but have issues with temperature control and maintenance.
Amenities
8.12
The swimming pool and wellness center are clean; however, amenities like the sauna are charged extra.
Value for Money
8.58
Given the positive reviews but also noted shortcomings, a general decent value is suggested.
Food and Beverage
7.13
There are complaints about the lack of dining options within the hotel.
Overall Experience
9.1
The previous stays were better, but the overall sentiment remains positive despite current issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:58

Property Description

Luxurious Wellness Center: Indulge in relaxation at our wellness center equipped with a sauna, hot tub, Turkish bath, and rejuvenating massages.

Modern Amenities: Enjoy the comfort of air-conditioned rooms with flat-screen TVs, cable channels, and complimentary toiletries. Each room also includes a minibar for your convenience.

Convenient Facilities: Take advantage of our shared lounge and luggage storage services during your stay.

Experience ultimate comfort and relaxation at Incanto Family Hotel. Book now to secure your unforgettable stay.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 347 reviews
Cleanliness: 7.13
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.13
Overall Experience: 9.1
N
Nitova • solo_traveller • bg
8
2026-05-03 • via Nuitee
D
Diana • couple • bg
10
Престоят ни беше чудесен!
2026-04-26 • via Nuitee
P
Plamena • couple • bg
6
Приятно, но не заради хотела, а заради града..
Cons:

Остатъците от шампиани, гелове..от други гости..

2026-04-25 • via Nuitee
A
Atanasova • couple • bg
10
Приятен престой с добро СПА и топъл басейн
Pros:

Останахме много доволни от престоя си в хотела. Стаите бяха чисти, добре поддържани и отговаряха напълно на описанието. Басейнът беше закрит и приятно топъл, което направи престоя ни още по-приятен, независимо от времето навън. СПА зоната също беше на много добро ниво и допринесе за цялостното ни усещане за релакс.

Всички удобства и условия, описани за хотела, отговаряха напълно на реалността, което е голям плюс. Престоят ни беше комфортен и бихме препоръчали мястото.

2026-04-22 • via Nuitee
Сицилия • couple • bg
4
Разочароващ престой
Cons:

Нищо от предварителната информация в сайта не отговаряше. Нямаше работещ басейн, а за спа зоната цените не бяха предварително обявени, въпреки че и тя не функционираше. Имаше още какво да се желае от чистотата, паркетът в стаята беше доста захабен, не беше много добре почистено. Напуснахме ден по-рано от предвиденото. Нямаше опция за закуска, въпреки, че в първоначалната информация се твърдеше, че може да се заяви такава при настаняване.

2026-04-20 • via Nuitee
Зорница • solo_traveller • bg
8
2026-04-20 • via Nuitee
R
Rumen • couple • es
9
Really nice
Pros:

Everything relatively new and clean. Big room and bathroom

Cons:

Really small TV, only one socket in the room. Mattress was ok, but not super comfortable

2026-04-18 • via Nuitee
V
Viktor • couple • bg
6
2026-04-15 • via Nuitee
N
Naroyanin • solo_traveller • fr
7
2026-04-14 • via Nuitee
P
Pelagiya • couple • gb
9
Very relaxing and pleasant stay. We would definitely visit again.
Pros:

Everything was great, especially the swimming pool which we could use until late night

Cons:

Not a criticism really but it would've been good if the room had a coffee and tea making facility. There was a coffee dispenser across the road though.

2026-04-13 • via Nuitee
L
Lakic • extended_group • ba
4
Hotel je relativno nov ali se to moglo puno bolje uraditi
Pros:

Radnica na recepciji koja nas je dočekala je bila izuzetno prijatna i voljna da pomogne pošto smo tražili zamjenu sobe!

Cons:

Nije mi se svidjelo to što su sobe loše opremljene, kupatilo posebno, u apartmanima u kupatilu se nalazi samo tuš i to pored wc šolje i to bez ikakve pregrade. Promijenili smo apartman u sobu koja je imala tu pregradu. Pored toga što kupatilo ima pregradu kod tuša, voda je curila na sve strane, prema lavabou, wc šolji, cijelo kupatilo bude mokro, a na plafonu je ogromna mrlja od vlage. Cijena hotela je niska ali se ipak ovakve stvari moraju ispraviti.

2026-03-31 • via Nuitee
C
Costanza • extended_group • it
5
Cons:

Non c’era la colazione, lo staff non parlava inglese, in camera mancavano le lampadine, facendo la doccia si allagava tutto

2026-03-28 • via Nuitee
S
Slavica • extended_group • ba
8
Pros:

Hotel is clean, on the good position. Stuff is friendly. In its vicinity there is a supemarket...

Cons:

Smell of moisture in the rooms. It should be solved.

2026-03-27 • via Nuitee
A
Avramova • couple • bg
10
Pros:

Много неща обслужване, любезно обслужване и стаите са чисти и удобни всичко е много хубаво

Cons:

Всичко ми харесва там няма нещо което не ми е харесало бих искала пак да отседна там и много съжалявам че не успях този път

2026-03-20 • via Nuitee
Марияна • extended_group • bg
9
2026-03-19 • via Nuitee
R
Rosen • couple • bg
9
2026-03-16 • via Nuitee
K
Katerina • solo_traveller • bg
9
2026-03-12 • via Nuitee
D
Dariusz • solo_traveller • de
10
Pros:

Dobra lokalizacja w zasięgu paru metrów dwa dobrze zaopatrzone supermarkety , pokoje czyste i personel bardzo uprzejmy.

2026-02-25 • via Nuitee
K
keleshinho • couple • bg
9
2026-02-23 • via Nuitee
Велизара • extended_group • bg
9
2026-02-12 • via Nuitee