Incanto Family Hotel

Hotels
8.3 (364 reviews)
27 Mitko Palauzov Str. , Sevlievo , bg

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean swimming pool
Good location
Cons:
Cleanliness issues
Lack of dining options
Temperature control problems

Categories

Cleanliness
7.13
Several reviews mention worn sheets and towels, a stained duvet, and moisture on walls indicating cleanliness issues.
Service
9.1
General sentiment indicates friendly staff and helpful reception service.
Location
9.14
The hotel is ideally located within a short walking distance to town and markets.
Room Quality
8.09
Rooms have been described as quiet and spacious but have issues with temperature control and maintenance.
Amenities
8.12
The swimming pool and wellness center are clean; however, amenities like the sauna are charged extra.
Value for Money
8.58
Given the positive reviews but also noted shortcomings, a general decent value is suggested.
Food and Beverage
7.13
There are complaints about the lack of dining options within the hotel.
Overall Experience
9.1
The previous stays were better, but the overall sentiment remains positive despite current issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:58

Property Description

Luxurious Wellness Center: Indulge in relaxation at our wellness center equipped with a sauna, hot tub, Turkish bath, and rejuvenating massages.

Modern Amenities: Enjoy the comfort of air-conditioned rooms with flat-screen TVs, cable channels, and complimentary toiletries. Each room also includes a minibar for your convenience.

Convenient Facilities: Take advantage of our shared lounge and luggage storage services during your stay.

Experience ultimate comfort and relaxation at Incanto Family Hotel. Book now to secure your unforgettable stay.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 364 reviews
Cleanliness: 7.13
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.13
Overall Experience: 9.1
M
Miroslava • solo_traveller • bg
4
Разочарование
Pros:

Персоналът беше любезен.

Cons:

Настаниха ни в стая на втория / трети/ етаж като ни насочиха по стълбите, без никой да каже, че има анасансьор. В стая с две отделни легла бяхме с мъжа ми. Събрахме леглата, за да спим заедно, но се оказа, че едното е по- високо от другото. Съответно беше супер неудобно. Постоянно се разделяха. Стените в стаята бяха с огромни цепнатини и мръсни. В банята душа течеше от маркуча, а водата не се изтичаше в канала. Съвсем бърз душ и водата беше до глезените ни. Доста разочароващо. Бяхме по работа и ползвахме стаята само за спане късно вечерта. Ако трябваше да сме повече време, щяхме да напуснем преждевременно. Не бихме повторили.

2026-09-03 • via Nuitee
I
Ivanka • couple • bg
10
2026-09-01 • via Nuitee
Катя • couple • bg
8
2026-08-31 • via Nuitee
N
Nora • extended_group • bg
8
2026-08-28 • via Nuitee
Мариета • solo_traveller • bg
10
2026-08-26 • via Nuitee
E
Estelle • solo_traveller • fr
9
Pros:

L'hôtel est très sympa avec sa piscine chauffée, parfait pour quelques jours farniente avec de jolies balades à faire aux alentours

Cons:

Dommage que la salle de sport soit en cours de travaux ce n'était pas précisé

2026-08-26 • via Nuitee
B
Borislav • couple • bg
8
2026-08-17 • via Nuitee
D
Dominik • couple • pl
1
Koszmarny
Cons:

Ogólnie panujący brud, w łazience i pokoju na ścianach wielki grzyb, w łazience biegają insekty, pościel brudna I dziurawa, zaslony brudne z dziurami, ściany brudne i popękane. Klimatyzacja po godzinie zaczynała grzać zamiast chłodzić, w sedesie cieknie woda

2026-08-11 • via Nuitee
V
Valeriu • extended_group • md
5
2026-08-03 • via Nuitee
L
Lucian Ioan • family_with_children • ro
7
2026-07-21 • via Nuitee
A
Alessandro • extended_group • it
7
2026-07-19 • via Nuitee
K
Kalin • solo_traveller • bg
10
2026-07-17 • via Nuitee
R
Raymond • couple • mt
6
2026-07-05 • via Nuitee
A
Alessandro • solo_traveller • it
8
Ottima posizione vicina a tutti i servizi
Pros:

Camere accoglienti

Cons:

La struttura aveva tutto da descrizione quindi per noi positiva la recensione

2026-06-30 • via Nuitee
H
Hoshgyuler • solo_traveller • bg
8
Very good for the price, food at the bar was not so good.
Pros:

They were helpful, did let us earlier as required.

Cons:

Spacious, no elevator though.

2026-06-28 • via Nuitee
N
Ninkova • solo_traveller • bg
10
2026-06-22 • via Nuitee
Дойчева • couple • bg
9
2026-06-17 • via Nuitee
Димитър • solo_traveller • bg
10
Pros:

Въпреки, че все още се довършва, хотела е страхотен и персонала е чудесен. Басейна е идеален, чакам с нетърпение следващото си посещение, когато и барът ще е готов!
Определено ще ни бъде дестинация когато сме в района.

Cons:

Всичко беше добре. Може би паркинга дойде малък, когато станаха повече посетителите!

2026-06-11 • via Nuitee
D
Desislava • solo_traveller • bg
3
За една вечер става.
Cons:

Апартамнтът в хотела има странна архитектура - прозорци вместо стена. Вътре е много топло и задушно. Единият климатик бръмчи и не охлажда.

2026-06-08 • via Nuitee
C
Cristian • couple • ro
10
2026-06-03 • via Nuitee