Incanto Family Hotel

Hotels
8.3 (364 reviews)
27 Mitko Palauzov Str. , Sevlievo , BG

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Clean swimming pool
Good location
Cons:
Cleanliness issues
Lack of dining options
Temperature control problems

Categories

Cleanliness
7.13
Several reviews mention worn sheets and towels, a stained duvet, and moisture on walls indicating cleanliness issues.
Service
9.1
General sentiment indicates friendly staff and helpful reception service.
Location
9.14
The hotel is ideally located within a short walking distance to town and markets.
Room Quality
8.09
Rooms have been described as quiet and spacious but have issues with temperature control and maintenance.
Amenities
8.12
The swimming pool and wellness center are clean; however, amenities like the sauna are charged extra.
Value for Money
8.58
Given the positive reviews but also noted shortcomings, a general decent value is suggested.
Food and Beverage
7.13
There are complaints about the lack of dining options within the hotel.
Overall Experience
9.1
The previous stays were better, but the overall sentiment remains positive despite current issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:58

Property Description

Luxurious Wellness Center: Indulge in relaxation at our wellness center equipped with a sauna, hot tub, Turkish bath, and rejuvenating massages.

Modern Amenities: Enjoy the comfort of air-conditioned rooms with flat-screen TVs, cable channels, and complimentary toiletries. Each room also includes a minibar for your convenience.

Convenient Facilities: Take advantage of our shared lounge and luggage storage services during your stay.

Experience ultimate comfort and relaxation at Incanto Family Hotel. Book now to secure your unforgettable stay.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 364 reviews
Cleanliness: 7.13
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.13
Overall Experience: 9.1
Венелин • couple • bg
8
Доволно !
Pros:

Стаята беше чиста и уютна, персонала беше учтив.
Ресторантът беше на ниво!
Много вкусно приготвени ястия и десерти!

Cons:

Това че при напускането на Хотела се наложи да изчакаме за да проверят стаята дали всичко е наред, в което няма проблем, но според Нас беше редно да ни предупредят предварително, че ще се проведе проверка преди напущането, а не да висим на рецепцията до извършването на проверката!!!
Някак си Човек се чувства особено в тази ситуация!!!
Така че имайте го в предвид, да не се учудите когато напущате хотелската си стая че ще Ви проверят стаята !!!

2026-11-05 • via Nuitee
P
Padraig • couple • ie
10
Perfect to unwind and relax and the free pool and the sauna were excellent as was the massage.
Pros:

The staff were very helpful and the pool and massage and sauna were perfect.

Cons:

The hamam was not available

2026-11-04 • via Nuitee
K
Kyle • family_with_children • cy
9
Family break
Pros:

We booked our stay at the hotel as it was the cheapest in Sevlievo, so we did not expect much when it said 3*. But how wrong we were the hotel has been renovated and I could easily place it high end 4*. The hotel has great facilities restaurant, kid play room, pool, and spa with all the bits sauna, steam, jacuzzi, the works, it has a great area outside to ply for the kids and maybe 10 kids parks withing a 100m shot of the hotel, only down was they closed the gym wile we were here. The breakfast everyday was good continental breakfast. All the staff from waiters to cleaners were very polite bar one lady at reception that was not very helpful and rude. We stayed and extra night and the booked it with no issue at all, everything was great will be back for sure when we come to see family and friends.

2026-10-29 • via Nuitee
Светозара • solo_traveller • bg
5
Pros:

Леглата бяха много удобни!

Cons:

Хигиената

2026-10-25 • via Nuitee
I
Ivelina • solo_traveller • bg
10
2026-10-10 • via Nuitee
Z
Zoltán • extended_group • hu
10
2026-10-09 • via Nuitee
Александър • couple • bg
3
Cons:

Нямаше топла вода

2026-10-07 • via Nuitee
D
Dimitrova • solo_traveller • bg
10
2026-09-17 • via Nuitee
S
Stanka • couple • es
9
Pros:

Las habitaciones muy bien

Cons:

No hay ascensor

2026-09-13 • via Nuitee
Мирослав • solo_traveller • bg
5
2026-09-12 • via Nuitee
M
Martin • couple • de
9
2026-09-11 • via Nuitee
G
gürgen • couple • tr
5
2026-09-11 • via Nuitee
Ваня • extended_group • bg
10
2026-09-09 • via Nuitee
M
Miroslava • solo_traveller • bg
4
Разочарование
Pros:

Персоналът беше любезен.

Cons:

Настаниха ни в стая на втория / трети/ етаж като ни насочиха по стълбите, без никой да каже, че има анасансьор. В стая с две отделни легла бяхме с мъжа ми. Събрахме леглата, за да спим заедно, но се оказа, че едното е по- високо от другото. Съответно беше супер неудобно. Постоянно се разделяха. Стените в стаята бяха с огромни цепнатини и мръсни. В банята душа течеше от маркуча, а водата не се изтичаше в канала. Съвсем бърз душ и водата беше до глезените ни. Доста разочароващо. Бяхме по работа и ползвахме стаята само за спане късно вечерта. Ако трябваше да сме повече време, щяхме да напуснем преждевременно. Не бихме повторили.

2026-09-03 • via Nuitee
I
Ivanka • couple • bg
10
2026-09-01 • via Nuitee
Катя • couple • bg
8
2026-08-31 • via Nuitee
N
Nora • extended_group • bg
8
2026-08-28 • via Nuitee
E
Estelle • solo_traveller • fr
9
Pros:

L'hôtel est très sympa avec sa piscine chauffée, parfait pour quelques jours farniente avec de jolies balades à faire aux alentours

Cons:

Dommage que la salle de sport soit en cours de travaux ce n'était pas précisé

2026-08-26 • via Nuitee
Мариета • solo_traveller • bg
10
2026-08-26 • via Nuitee
B
Borislav • couple • bg
8
2026-08-17 • via Nuitee