Innscape Classic Hotel

Hotels
7.2 (1631 reviews)
9 Ryk Tulbagh, Hans Strydom Avenue , Cape Town , za

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Cleanliness issues
Poor quality of food

Categories

Cleanliness
6.03
The room cleanliness was criticized due to reports of bed bugs and cockroaches.
Service
9
The staff received positive feedback for their friendliness and helpfulness.
Location
9.04
Multiple reviews highlighted the central location as a key advantage.
Room Quality
6.49
Guests noted some issues, including missing amenities like a fridge.
Amenities
7.02
Reported lack of a mini fridge and limited parking options decreased the overall score.
Value for Money
7.48
Guests found the pricing reasonable given the overall experience.
Food and Beverage
4.53
The breakfast experience was critically highlighted as poor and unsatisfactory.
Overall Experience
8
Overall, guests expressed a desire to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:47

Property Description

Modern Rooms and Amenities
The New Tulbagh Hotel in Cape Town offers modern, air-conditioned rooms with elegant decor and essential amenities like flat-screen TVs and work desks.

Dining and Leisure Options
Guests can enjoy a rich breakfast at the on-site à la carte restaurant, which also serves fine dining options. The bar offers a variety of refreshing drinks, and packed lunches are available for a day of exploring.

Convenient Location and Services
Located within walking distance of Victoria and Alfred Waterfront, the hotel provides easy access to activities like diving, fishing, and surfing. With Wi-Fi access, free newspapers, and services like airport shuttle and car rental, guests can enjoy a comfortable and convenient stay at The New Tulbagh Hotel.

Book your stay now at The New Tulbagh Hotel for a memorable Cape Town experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs ZAR 110 per day.

Location

Guest Reviews

7.2
Based on 1631 reviews
Cleanliness: 6.03
Service: 9
Location: 9.04
Room Quality: 6.49
Amenities: 7.02
Value for Money: 7.48
Food and Beverage: 4.53
Overall Experience: 8
I
Igsaan • solo_traveller • za
1
Pros:

Bad behavior of stuff racist rooms smelling carpets i had no master knowledge keys the is lqdy GM manager must be fired no hospitality

Cons:

From bar tenders to managers they r racist to securities bad very willl never advice anyone

2026-04-24 • via Nuitee
O
Odoni • couple • za
8
2026-04-22 • via Nuitee
• couple • za
10
2026-04-20 • via Nuitee
P
Pamela • extended_group • zw
9
generally good
Pros:

There is a bit of disturbing noise at night from the street outside room 412

Cons:

Engage those street people nicely and indicate to them how that noise affects your visitors

2026-04-20 • via Nuitee
N
Njabulo • solo_traveller • zw
7
Pros:

N/A

Cons:

Location

2026-04-20 • via Nuitee
D
Dan • solo_traveller • ke
8
Pros:

I booked without breakfast

Cons:

It was good

2026-04-20 • via Nuitee
S
Smiley • couple • za
2
2026-04-19 • via Nuitee
P
Phelokazi • couple • za
10
2026-04-18 • via Nuitee
K
Kefilwe • solo_traveller • bw
8
2026-04-18 • via Nuitee
K
Kerr • couple • ca
1
This hotel should be shut down
Pros:

Nothing

Cons:

- There were multiple cockroaches in the room
- $300 was STOLEN out of our locked safe
- sketchy area and multiple fights at night

2026-04-18 • via Nuitee
P
peter • couple • tz
7
Very nice
Pros:

Everything was perfect.

Cons:

The room lacks a fridge for keeping stuffs

2026-04-17 • via Nuitee
J
Jennifer • extended_group • za
1
TERRIBLE MOSQUITO AND BUGS RIDDEN ROOMS, TERRIBLE STAFF, TERRIBLE ALL OVER.
Pros:

Nothing. MOST OF THE STAFF WERE RUDE, UNCARING, ARROGANT, UNHELPFUL. THE HOTEL HAD MOSQUITOES EVEN AFTER CHANGING ROOMS TWICE. I HAD BED BUGS AND THESE LITTLE COCKROACH'S ALL OVER. MADE THE HOTEL AWARE AND THERE RESPONSE WAS RUDE AND TERRIBLE. THE DUTY MANAGERS WERE TERRIBLE, HIGHLY UNTRAINED AND UNPROFESSIONAL. IT LOOKED LIKE A ONE MAN BUSINESS MAKING TERRIBLE DECISIONS. VERY LITTLE TV'S IN THE ROOMS, ALMOST SAME SIZE OR LESS OF A COMPUTER MONITOR WITH 3 OR SO USELESS CHANNELS. ONE OF THE MANAGERS USED HIS OWN KEYS TO OPEN MY FRIENDS ROOM WHILE MY FRIEND WAS STILL ASLEEP IN HIS BOXERS, BECAUSE IT WAS 15MINS PAST CHECK OUT TIME. KEEP IN MIND MY FRIEND HAD BEEN IN THE HOTEL FOR 5 DAYS, AND HAD ESTABLISHED A PATTERN WITH THE HOTEL AND WAS PAYING DAILY... THE MANAGER WALKED IN WITH 3 OTHERS AND STILL STOOD THERE EVEN WHEN HE SAW THE GUEST (MY FRIEND) HAD WOKEN UP AND WAS ASKING HIM TO LEAVE. ABSOLUTELY TERRIBLE STAFF THAT SHOULDNT BE ANYWHERE NEAR THE HOSPITALITY BUSINESS, AND SHOULD BE WORKING AT A ROADSIDE RUN DOWN SHOP OR MOTOR PARK. YES, THEY WERE THAT TERRIBLE. THE ROOMS HAD CANDLE WAX STILL ON THE TABLE, MOSQUITOES AND BUGS ALL OVER... TERRIBLE. LOCATION TOO LOOKED SLUMPY... HONESTLY THE PICTURES YOU SEE ON THE BOOKING SITE DOES NOT DEPICT OR REFLECT THE REAL STATE OF AFFAIRS IN THE LOCATION AND THE ROOMS. I CHECKED OUT AND WENT TO THE HYATT REGENCY.

Cons:

Nothing. MOST OF THE STAFF WERE RUDE, UNCARING, ARROGANT, UNHELPFUL. THE HOTEL HAD MOSQUITOES EVEN AFTER CHANGING ROOMS TWICE. I HAD BED BUGS AND THESE LITTLE COCKROACH'S ALL OVER. MADE THE HOTEL AWARE AND THERE RESPONSE WAS RUDE AND TERRIBLE. THE DUTY MANAGERS WERE TERRIBLE, HIGHLY UNTRAINED AND UNPROFESSIONAL. IT LOOKED LIKE A ONE MAN BUSINESS MAKING TERRIBLE DECISIONS. VERY LITTLE TV'S IN THE ROOMS, ALMOST SAME SIZE OR LESS OF A COMPUTER MONITOR WITH 3 OR SO USELESS CHANNELS. ONE OF THE MANAGERS USED HIS OWN KEYS TO OPEN MY FRIENDS ROOM WHILE MY FRIEND WAS STILL ASLEEP IN HIS BOXERS, BECAUSE IT WAS 15MINS PAST CHECK OUT TIME. KEEP IN MIND MY FRIEND HAD BEEN IN THE HOTEL FOR 5 DAYS, AND HAD ESTABLISHED A PATTERN WITH THE HOTEL AND WAS PAYING DAILY... THE MANAGER WALKED IN WITH 3 OTHERS AND STILL STOOD THERE EVEN WHEN HE SAW THE GUEST (MY FRIEND) HAD WOKEN UP AND WAS ASKING HIM TO LEAVE. ABSOLUTELY TERRIBLE STAFF THAT SHOULDNT BE ANYWHERE NEAR THE HOSPITALITY BUSINESS, AND SHOULD BE WORKING AT A ROADSIDE RUN DOWN SHOP OR MOTOR PARK. YES, THEY WERE THAT TERRIBLE. THE ROOMS HAD CANDLE WAX STILL ON THE TABLE, MOSQUITOES AND BUGS ALL OVER... TERRIBLE. LOCATION TOO LOOKED SLUMPY... HONESTLY THE PICTURES YOU SEE ON THE BOOKING SITE DOES NOT DEPICT OR REFLECT THE REAL STATE OF AFFAIRS IN THE LOCATION AND THE ROOMS. I CHECKED OUT AND WENT TO THE HYATT REGENCY.

2026-04-16 • via Nuitee
N
Nyabando • solo_traveller • zw
8
Pros:

Friendly staff

2026-04-15 • via Nuitee
D
Danai • solo_traveller • zw
10
Pros:

Spacious rooms

Cons:

Nil

2026-04-14 • via Nuitee
R
Reginald • solo_traveller • za
7
I was satisfied about my stay
Pros:

The breakfast was great and the location is situated in major attractions

Cons:

Coffee facilities on the rooms

2026-04-14 • via Nuitee
L
Louis Nel • solo_traveller • za
10
2026-04-13 • via Nuitee
P
Pedro DV • solo_traveller • pt
4
Pros:

Nice working people.

Cons:

Room without good TV, no meal or breakfast served, and images not aligned with reality

2026-04-13 • via Nuitee
K
Kelly • family_with_children • za
10
2026-04-12 • via Nuitee
N
Ndihole • solo_traveller • na
5
2026-04-12 • via Nuitee
K
Kelly • solo_traveller • za
10
2026-04-12 • via Nuitee