Crown Regency Hotel & Towers

Hotels
5.8 (63 reviews)
Osmeña Boulevard , Cebu City , ph

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Amenities unavailable

Categories

Cleanliness
4.66
Multiple mentions of cleanliness issues, including dirty bathrooms and cockroaches.
Service
7.63
Staff were generally helpful and accommodating, but there are complaints about slow responses and inadequate service.
Location
8.17
Positive sentiments about the location, regarded as convenient and close to attractions.
Room Quality
5.12
Mixed feelings; older TVs, issues with air conditioning noted.
Amenities
4.15
Many amenities were unavailable or outdated, such as the gym and pool.
Value for Money
5.61
Pricing seemed reasonable, but specific complaints about the quality for the price.
Food and Beverage
5.16
Inconsistent quality of food; breakfast issues noted.
Overall Experience
5.93
Overall stay was marred by several negative experiences despite some positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:28

Property Description

Luxurious Accommodation
With 389 newly renovated guest rooms and suites offering stunning sea or city views, Crown Regency Hotel & Towers ensures a comfortable and lavish stay for all guests.

Thrilling Sky Adventures
Experience heart-pounding activities at the Sky Experience Adventure, including the world's first Edge Coaster and the country's first Sky Walk Extreme, providing unparalleled views of Cebu City.

Convenient Location
Strategically situated near commercial centers and tourist spots, this 4-star hotel offers easy access to key destinations, making it the perfect choice for both business and leisure travelers.

To experience the epitome of luxury and adventure in Cebu City, book your stay at Crown Regency Hotel & Towers now!

Important information:

Please kindly note that the lobby lounge will be going through renovation works from 1 March 2020. During this period, the check-in venue will be temporarily transferred and alternative access will be provided.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 9 years old stay for ₱ 278 per person per night when using an existing bed.
    Children from 10 years old to 11 years old stay for ₱ 555 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

5.8
Based on 63 reviews
Cleanliness: 4.66
Service: 7.63
Location: 8.17
Room Quality: 5.12
Amenities: 4.15
Value for Money: 5.61
Food and Beverage: 5.16
Overall Experience: 5.93
A
Augusto • family_with_children • ca
5
Overall ok, but could have easily been better.
Pros:

Location was good and the rooms were nice and big.

Cons:

Check in was delayed by 45 min, and when we ask for a knife to cut a mango the staff communication wasn’t good and they couldn’t help us. Seemed ridiculous.

2026-03-26 • via Nuitee
G
Glenville • family_with_children • au
1
Disgraceful, judgemental, unhelful and disrespectful staff working at this hotel during our stay.
Pros:

nothing

Cons:

My wife's recently stayed at this hotel in Cebu.
Upon arrival on 10 March 2026 at approximately 2:30 PM, she encountered extremely unprofessional and discourteous behaviour from the front desk staff. They were unhelpful, did not offer any assistance and failed to provide adequate information regarding our room and hotel facilities.
Most concerning was their conduct toward me personally. The staff repeatedly looked in my direction and giggled among themselves, which I found highly disrespectful, inappropriate, and entirely unacceptable. As a frequent traveller to Cebu, I have never experienced such treatment at any hotel.
This behaviour persisted throughout our stay and significantly detracted from our overall experience. It is deeply disappointing that individuals displaying such a lack of professionalism are representing your establishment.
Furthermore, I was dissatisfied to discover that the swimming pool—advertised as an available facility—was in fact under construction. This was not disclosed prior to our arrival and constitutes a clear misrepresentation.
Given this experience, I will not be returning to your hotel and will strongly discourage my family from staying there.
I expect that this matter will be taken seriously and addressed appropriately to ensure no future guests are subjected to similar treatment.

2026-03-20 • via Nuitee
K
Klosinski • family_with_children • us
5
Definitely not a 4 star hotel.
Pros:

The staff was very friendly and professional.

Cons:

There was mold in the corners of the shower. The a/c didn't cool the room. There wasn’t a breakfast buffet. I had to order off the menu and several items I wanted weren't available including orange juice.

2026-03-18 • via Nuitee
B
Brendon • family_with_children • au
7
Pros:

Clean rooms.

Cons:

Half the pool facilities were closed. Spa under repair

2026-03-17 • via Nuitee
D
Dwight • family_with_children • us
8
I recommend this hotel for location and staff.
Pros:

I recommend this hotel for convenience, clean and great staff. Staff was excellent. Breakfast was a la carte order from menu and good and all you can eat. Checked in at 0200 am after long flight from USA, first room had clogged shower drain and flooded the bathroom a little, but staff was prompt to move us to another room. The facility is clean and convenient to the airport and ferry port.

Cons:

Pool is closed, facility is dated and needs some basic repairs.

2026-03-15 • via Nuitee
V
Vergel Jay • couple • ph
7
Pros:

Clean room

Cons:

Our first room’s AC was not working and we waited and waste 3 hrs of stay inside a hot room before we transfered in another room but the stay after that was good

2026-03-15 • via Nuitee
S
SM • couple • ph
7
Nice stay except for the dark hallway at the 19th floor at night
Pros:

Location. The staff were very courteous and friendly.

Cons:

19th floor is very dark at night when you transfer to the elevator going to the hotel rooms. Kinda creepy.

Bathroom light lacks brightness.

2026-03-14 • via Nuitee
E
Emmanuel • couple • ph
6
Good close to Robinson’s and within city proper and hospital
Pros:

More food option at breakfast

Cons:

Neighborhood

2026-03-13 • via Nuitee
M
Ma Belinda • extended_group • ae
4
Disgusting
Pros:

Staff and location

Cons:

Room is not tidy, bidet is not working, floor tiles broken, in short no maintenance

2026-03-07 • via Nuitee
C
Cayce • family_with_children • us
6
Pros:

Excellent service. Clean.

Cons:

Hotel is aged. Pool down. Was probablya 4 star hotel years ago.. Great value....but those changes aren't enough to maintain a hotel that size.

No hot water was a big negative

2026-03-03 • via Nuitee
F
Flores • couple • ca
3
2026-03-02 • via Nuitee
A
ahmad • couple • kw
8
2026-02-27 • via Nuitee
D
Desna J • extended_group • us
1
AVOID like a pleg
Pros:

Near Sinulog

Cons:

NO HOT WATER!!!!! Old old Towels, To get to higher floors need to take 2 separate elevators, No 2nd key, No extra towels, downstairs restrooms dark dingy & down right dirty!

2026-02-26 • via Nuitee
S
Sarah Jane • couple • ph
7
I liked it but was not expecting the hotel’s appearance that way
Pros:

I like it’s location

Cons:

There are plenty of closed amenities like the pool

2026-02-24 • via Nuitee
D
DuPont • solo_traveller • us
8
A place to stay with lots of promise, always one step off the pace. The Staff really try's!
Pros:

Room was clean many things were good like the bed and pillows. Safe did not work and was not bolted to the cabinet (very un acceptable) The staff was very attentive and friendly and went out of their way to help

Cons:

The Gym had lots of Old equipment, No Water, and Hot and Humid like workout in the Jungle (awful)

2026-02-11 • via Nuitee
T
Tomas Jr • couple • gb
9
2026-02-09 • via Nuitee
P
Polacci • extended_group • it
9
Pros:

Pulizia e servizio

Cons:

Niente

2026-02-08 • via Nuitee
J
James • couple • au
10
Very good
Pros:

Cheap clean good location

Cons:

Not a lot of variety at breakfast

2026-01-27 • via Nuitee
J
James • extended_group • us
4
Pros:

Location

Cons:

Needs updating. No hot water

2026-01-27 • via Nuitee
N
Nora • couple • au
7
The place is okay but the food are disappointing, they don’t refilled as much plus its very cold.
Pros:

Location and room is spacious

Cons:

The food is cold and not appetising, not valued for money we paid

2026-01-25 • via Nuitee