Crown Regency Hotel & Towers

Hotels
5.8 (118 reviews)
Osmeña Boulevard , Cebu City , PH

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Amenities unavailable

Categories

Cleanliness
4.66
Multiple mentions of cleanliness issues, including dirty bathrooms and cockroaches.
Service
7.63
Staff were generally helpful and accommodating, but there are complaints about slow responses and inadequate service.
Location
8.17
Positive sentiments about the location, regarded as convenient and close to attractions.
Room Quality
5.12
Mixed feelings; older TVs, issues with air conditioning noted.
Amenities
4.15
Many amenities were unavailable or outdated, such as the gym and pool.
Value for Money
5.61
Pricing seemed reasonable, but specific complaints about the quality for the price.
Food and Beverage
5.16
Inconsistent quality of food; breakfast issues noted.
Overall Experience
5.93
Overall stay was marred by several negative experiences despite some positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:28

Property Description

Luxurious Accommodation
With 389 newly renovated guest rooms and suites offering stunning sea or city views, Crown Regency Hotel & Towers ensures a comfortable and lavish stay for all guests.

Thrilling Sky Adventures
Experience heart-pounding activities at the Sky Experience Adventure, including the world's first Edge Coaster and the country's first Sky Walk Extreme, providing unparalleled views of Cebu City.

Convenient Location
Strategically situated near commercial centers and tourist spots, this 4-star hotel offers easy access to key destinations, making it the perfect choice for both business and leisure travelers.

To experience the epitome of luxury and adventure in Cebu City, book your stay at Crown Regency Hotel & Towers now!

Important information:

Please kindly note that the lobby lounge will be going through renovation works from 1 March 2020. During this period, the check-in venue will be temporarily transferred and alternative access will be provided.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

5.8
Based on 118 reviews
Cleanliness: 4.66
Service: 7.63
Location: 8.17
Room Quality: 5.12
Amenities: 4.15
Value for Money: 5.61
Food and Beverage: 5.16
Overall Experience: 5.93
J
Josh • solo_traveller • ph
7
2026-09-14 • via Nuitee
A
Andy • solo_traveller • ph
6
Pros:

The room was large and spacious.

Cons:

The food was poor.

2026-09-12 • via Nuitee
E
Edgar • solo_traveller • nz
9
Very good
Pros:

Staff are friendly and accommodating.

Cons:

Drainage in the bathroom wasn't good.very goif

2026-09-12 • via Nuitee
C
Carla • couple • us
7
Pros:

Close to the place that my keds want to go.

2026-09-07 • via Nuitee
E
ELIZABETH • couple • ca
9
Pros:

Friendly staff.

2026-09-07 • via Nuitee
G
Gia Marie • couple • dk
6
Good
Pros:

The reception is good😇

Cons:

Facilities

2026-08-29 • via Nuitee
S
SungSik • couple • kr
10
2026-08-26 • via Nuitee
M
Mary Coray Antonette • couple • ph
9
What a beautiful, comfortable hotel to stay that I am proud to invite family and friends to stay.🤗
Pros:

I enjoyed my long stay at Crown Regency Hotel 🥰 Cleanliness was excellent. Everyone was kind and polite. From the General Manager who is so accommodating. The Housekeeping who let us feel very important, Mr Enrique who was always there for us, Phyll, Marlon, and the rest of the housekeeping clan, Josh and Chris from FB who filled up our stomach with sumptuous breaky 😘
Thank you all so much . Promise, We’ll be back 🤗

Cons:

Nothing really, apart from that one time brown out in the middle of the night and I can’t put back the air-con on 🥺

2026-08-25 • via Nuitee
G
graham • solo_traveller • gb
9
2026-08-23 • via Nuitee
T
Teresa • couple • ph
10
2026-08-22 • via Nuitee
P
padraig • couple • ch
4
Very disappointing. This hotel needs a major revamp.
Pros:

Staff were helpful

Cons:

TV not working. Shower blocked. But we got a new room thankfully as hotel was mainly empty. The breakfast was very poor standard

2026-08-20 • via Nuitee
I
Inot • couple • ph
10
It was a good stay
Pros:

Fast check-in process and nice staff

Cons:

The property is a bit old

2026-08-18 • via Nuitee
R
Rey Ralph • extended_group • ph
7
Pros:

The ambiance was good, the room was good. The pool was ok. But maybe I just have high expectation everything about the hotel.

Cons:

Defective Yung floor number signage sa loob Ng elevator. Di mo malaman Kung sayang floor kana..

2026-08-17 • via Nuitee
G
GERALIND • couple • ph
8
2026-08-16 • via Nuitee
G
Graham • couple • jp
5
Won’t be going back
Pros:

Location was convenient

Cons:

You need to change elevators half way up to your room. Only one elevator operating when we were there. The staff are friendly but just following the manual. We stayed 1 night and then another night 5 nights later. Still need to go through the whole procedure of passport copying and filling out forms to check in. We asked for help making a dinner reservation because we didn’t have a phone. Instead of helping they talked us out of the reservation “because you can just walk in” and they were right. After waiting 40 mins we could walk into the restaurant. Finally they have to check the room upon checkout to give you the PHP1000 key deposit back. This takes 5 to 10 mins because of what? Maybe the limited number of elevators in use or the need to use two elevators to get to the room. Anyway, I wouldn’t call that service.

2026-08-15 • via Nuitee
J
Jefhrey • extended_group • ph
7
Nice location. Nice staff.
Pros:

The location is good. accessible and near to some city attraction.

Cons:

The breakfast should provide additional extras like egg and fruits when served plated.

2026-08-11 • via Nuitee
R
Reyna • solo_traveller • ae
3
Im supposed to stay for 5 days but I checked put after 3 days because im not satisfied
Pros:

Only the room is big and clean

Cons:

Swimming pool is old and dirty. No buffet and the dinign hall smells dusty. It was not like 7 years ago

2026-08-07 • via Nuitee
G
Geoffrey • solo_traveller • au
10
Pros:

Close to the hospital which was great, easy access and the staff were amazing.

2026-07-16 • via Nuitee
R
Rainer • solo_traveller • de
9
2026-07-15 • via Nuitee
Y
Yasmin • couple • us
9
2026-07-14 • via Nuitee