Crown Regency Hotel & Towers

Hotels
5.8 (63 reviews)
Osmeña Boulevard , Cebu City , ph

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Amenities unavailable

Categories

Cleanliness
4.66
Multiple mentions of cleanliness issues, including dirty bathrooms and cockroaches.
Service
7.63
Staff were generally helpful and accommodating, but there are complaints about slow responses and inadequate service.
Location
8.17
Positive sentiments about the location, regarded as convenient and close to attractions.
Room Quality
5.12
Mixed feelings; older TVs, issues with air conditioning noted.
Amenities
4.15
Many amenities were unavailable or outdated, such as the gym and pool.
Value for Money
5.61
Pricing seemed reasonable, but specific complaints about the quality for the price.
Food and Beverage
5.16
Inconsistent quality of food; breakfast issues noted.
Overall Experience
5.93
Overall stay was marred by several negative experiences despite some positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:28

Property Description

Luxurious Accommodation
With 389 newly renovated guest rooms and suites offering stunning sea or city views, Crown Regency Hotel & Towers ensures a comfortable and lavish stay for all guests.

Thrilling Sky Adventures
Experience heart-pounding activities at the Sky Experience Adventure, including the world's first Edge Coaster and the country's first Sky Walk Extreme, providing unparalleled views of Cebu City.

Convenient Location
Strategically situated near commercial centers and tourist spots, this 4-star hotel offers easy access to key destinations, making it the perfect choice for both business and leisure travelers.

To experience the epitome of luxury and adventure in Cebu City, book your stay at Crown Regency Hotel & Towers now!

Important information:

Please kindly note that the lobby lounge will be going through renovation works from 1 March 2020. During this period, the check-in venue will be temporarily transferred and alternative access will be provided.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 9 years old stay for ₱ 278 per person per night when using an existing bed.
    Children from 10 years old to 11 years old stay for ₱ 555 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

5.8
Based on 63 reviews
Cleanliness: 4.66
Service: 7.63
Location: 8.17
Room Quality: 5.12
Amenities: 4.15
Value for Money: 5.61
Food and Beverage: 5.16
Overall Experience: 5.93
D
DuPont • solo_traveller • us
8
A place to stay with lots of promise, always one step off the pace. The Staff really try's!
Pros:

Room was clean many things were good like the bed and pillows. Safe did not work and was not bolted to the cabinet (very un acceptable) The staff was very attentive and friendly and went out of their way to help

Cons:

The Gym had lots of Old equipment, No Water, and Hot and Humid like workout in the Jungle (awful)

2026-02-11 • via Nuitee
T
Tomas Jr • couple • gb
9
2026-02-09 • via Nuitee
P
Polacci • extended_group • it
9
Pros:

Pulizia e servizio

Cons:

Niente

2026-02-08 • via Nuitee
J
James • extended_group • us
4
Pros:

Location

Cons:

Needs updating. No hot water

2026-01-27 • via Nuitee
J
James • couple • au
10
Very good
Pros:

Cheap clean good location

Cons:

Not a lot of variety at breakfast

2026-01-27 • via Nuitee
N
Nora • couple • au
7
The place is okay but the food are disappointing, they don’t refilled as much plus its very cold.
Pros:

Location and room is spacious

Cons:

The food is cold and not appetising, not valued for money we paid

2026-01-25 • via Nuitee
I
Isolde • couple • us
7
Pros:

Location

Cons:

Poor customer service…

2026-01-24 • via Nuitee
N
Nora • couple • au
8
Pros:

The room is spacious and clean and staff are accommodating

Cons:

The food is cold, is not the value of money you paid, no alternative menu, needs attention.

2026-01-24 • via Nuitee
L
Libre • family_with_children • ph
5
2026-01-23 • via Nuitee
K
Kimberly Gee • family_with_children • ae
7
Pros:

Perfect location for the Sinulog Grand Mardi Gras.

Cons:

I was surprised to receive a message from the property advising that my non-refundable reservation would be cancelled because of a three-night minimum stay requirement that was not disclosed prior to booking.

2026-01-22 • via Nuitee
E
Enaya • couple • ca
1
Very bad
Pros:

Location

Cons:

Dirty from
Floor to bedroom

2026-01-21 • via Nuitee
M
MA. JENNEN PORTIA • couple • ph
10
We will book again!
Pros:

Spacious rooms and overlooking

Cons:

None

2026-01-20 • via Nuitee
E
Edwin • couple • us
9
Plumbing issues
Pros:

Spacious

Cons:

Bathroom

2026-01-20 • via Nuitee
N
Najdat • couple • ae
1
It was so bad experience
Pros:

Nathing

Cons:

Everything verey bad

2026-01-20 • via Nuitee
G
Graham • solo_traveller • au
1
The worst place l have ever stayed at
Pros:

The food was that bad l would not feed to animals, there where cockroaches on servers

Cons:

Everything, my shower overflowed the toilet was broken and in the 7 days stay they refused to send anyone to fix

2026-01-19 • via Nuitee
M
Madelyn • family_with_children • us
3
Mediocre
Pros:

The location was perfect for parade viewing and almost all staff were friendly.

Cons:

Breakfast was served cold would have been hot breakfast. A staff served me soup and watched her grabbed the bowl with her finger inside the bowl and proceeded to scoop broth and put it in what is now dirty bowl. Did I eat it, no. The bathroom would not stop filling after flushing only been there less than 12 hours. The safe did not work. Called the front desk and the person did not arrive for almost 2 hours and yes, I did call again. Then when the person arrived, the battery was dead and that he had to come back for another 1. Needless to say I wasted pretty good chunk of my time that day. I booked a parade room for viewing purposes, however, the window was dirty. The back of tv control was missing and it was dirty. The comforter had a big stain on it.

2026-01-19 • via Nuitee
M
Mabel • family_with_children • gb
4
Very disappointed
Pros:

Location was okay

Cons:

The hotel itself, the shower will flood every time we used it. The towel rail in the shower fell off and injured my visiting friend. Lighting was quite dark. Outdoor swimming pool was closed until end of this year and was never mentioned at all during booking. Although the indoor pool was open but it was dirty and claustrophobic that nobody ever used it.The whole place was honestly out of shape and needs refurbishing.

2026-01-19 • via Nuitee
P
Per • couple • no
8
meget prisverdi
Pros:

aldeles utmerket personale!

2026-01-19 • via Nuitee
B
Balfour • couple • au
9
2026-01-19 • via Nuitee
M
Maria Arleen • couple • us
1
Will never recommend this hotel.
Pros:

Location

Cons:

MANAGEMENT POOR PLANNING AND SCRIMPING TOO MUCH AFFECTING MAINTENANCE AND FOOD SERVICE. MAINTENANCE:
1. Hot water. Tepid or no hot water at all! Our friend had to call several times to get the situation resolved. Solution: maintenance brought them a pail of hot water to use for bathing for two people!
2. Our room had continuous flushing thus making it not possible to use more than once. After calling three times in 1.5 hours, the crew finally came and taught us how to fix the situation.
Our hair dryer worked on medium for less than a minute. Answer: for fire safety.
3. DINING: with the hotel at almost full capacity, they ran out of basics such as coffee, fruits, and chocolate drink, which is a staple especially in Cebu City-one of the biggest producers of cacao in the Philippines!
4. Elevators: only 2 functioning for floors Basement 1- floor 19, and 2 also from floor 20-37. The people were cramped like sardines in the hallway between the elevators on floor 19. And the people packed themselves inside the elevator. A fire and accident hazard.
5. STAFF LOW MORALE - because of the volume of guests, staff was overworked! They relied on what is called OJT (on the job trainees with no pay, no allowance even for a meal) to handle the work. When I talked to a regular maintenance and food and beverage staff, they said that they are understaffed, overworked, and no budget to upgrade/fix maintenance issues.
I had room service. Asked for empty dishes to be picked up twice. Told that they were very busy and could not do it. So I said, I will just leave it out on the hallway. Was told okay maam, we will just pick it up later. Was not picked up overnight and until we checked out the next day, it was still on the hallway floor.

2026-01-19 • via Nuitee