THE Waterloo Arms Hotel

Hotels
8 (204 reviews)
Allanton Road , Chirnside , gb

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Terrace
Family rooms
Garden
Pets allowed
Bar
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable atmosphere
Delicious food
Clean rooms
Cons:
Uncomfortable beds
Cold showers
Noise from bar and outside
Poor communication on services

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness, but issues like a cold shower and a bad smell in the living area affect the score.
Service
8.61
Generally friendly staff and good service, although some issues with communication regarding meals noted.
Location
8.15
Location was convenient for purposes of travel, although a car is needed.
Room Quality
7.1
Rooms varied in quality; reports of uncomfortable beds and noise from the bar above.
Amenities
8.13
Standard amenities with some quirks, overall acceptable for a village hotel.
Value for Money
7.59
Good value for the price, but the expectations were not fully met according to several guests.
Food and Beverage
8.64
Positive remarks about food, especially pizza, contributing to a good dining experience.
Overall Experience
8.11
Mixed experiences with varying satisfaction, averaging out to an acceptable overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:57

Property Description

Charming Countryside Retreat

Tranquil Garden Oasis: Relax in our serene garden and unwind from the city hustle.

Cozy Rooms with Kitchenettes: Enjoy the convenience of a kitchenette in selected rooms, perfect for longer stays.

Nearby Historic Landmarks: Explore Bamburgh Castle and Etal Castle just a short drive away.

Experience comfort and convenience at THE Waterloo Arms Hotel. Book now for a delightful stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8
Based on 204 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 7.59
Food and Beverage: 8.64
Overall Experience: 8.11
J
Jules • solo_traveller • gb
8
Quirky
Pros:

Quirky and friendly, and conveniently organised.

2026-07-05 • via Nuitee
I
Ian • solo_traveller • gb
3
Pros:

I put down location wasn't good only because I had to travel back into Berwick upon tweed after checking in because they don't serve food ( but according to there official website they do!!)
Otherwise location would be perfect.

Cons:

It states check in after 6pm .So after I freshen up we were informed by another guest ( not staff) that they did not serve food and had to travel into Berwick upon tweed for something to eat! When we arrived back later on that night to settle and watch TV we couldn't get a signal. I went downstairs to ask a member of staff but nobody was about. The same thing the following day ( no staff)

2026-06-29 • via Nuitee
J
John • solo_traveller • gb
2
Big mistake property is in decline
Pros:

Not much

Cons:

No good available website shows food property run down and dirts

2026-06-27 • via Nuitee
A
Anny • solo_traveller • gb
8
A lovely overnight stay
Pros:

This was an older building, interesting and sympathetically maintained, our room was absolutely charming and very comfortable. The bar was very friendly, we had a very enjoyable evening chatting there. It is dog friendly, and our dog had a great time meeting people. I liked the self service model on which it was run. Once we collected our keys to the room and the back door, we could come and go as we pleased.... Very useful with a dog! In the morning, we simply helped ourselves to breakfast, before packing up, dropping our keys in the bowl and setting off. We should have checked about meals beforehand;they weren't serving meals that weekend (possibly as we were the only people staying). There were places nearby that would deliver, but as I have multiple allergies this was too complicated and because we'd had a drink, we couldn't go further afield. It wasn't a great issue, we'd had lunch earlier, and we had food in the car, so we had a picnic in our room. But all in all we had a lovely, peaceful stay in beautiful surroundings only a step away!
Thank you, Waterloo Arms

2026-06-21 • via Nuitee
J
Johanna • solo_traveller • gb
7
2026-06-19 • via Nuitee
K
Ken • couple • gb
1
Very poor, this hotel has shut down so there are no facilities. The web site gives false description
Pros:

It was quite

Cons:

The hotel had ceased to be a hotel and was nothing like the description on the web site.

2026-06-08 • via Nuitee
M
Mark • couple • gb
4
Pretty poor B&B
Pros:

Shower pressure was good.

Cons:

The room was dirty, with cobwebs and a greasy smear on the wall. Breakfast was grim. Room was noisy. Pub claims on its website that it does food, but there was no food at all. The TV in the room didn't work, no channels available at all.

All in all, pretty poor.

2026-06-07 • via Nuitee
G
Gaynor • couple • gb
1
Distressing. We would never have booked this property. We didn't stay.
Pros:

There was nothing to like about this establishment. The pictures on Booking.com must have been taken years ago. The outside is run down and dirty, full of weeds. The windows are filthy dirty. The inside was the same, very dirty.

Cons:

The place is in need of a deep clean and renovation. Fridge was dirty, then told that the fridge didn't work and there was one tucked away in a dark tiny room next to the kitchen. No Wifi, no TV working. It smells mouldy and damp. I took pictures of this mess. The Host Ann was very difficult to contact. She said she left her name and phone no. in a book on the worktop, but she didn't. When I managed to get her phone number she would not speak to me. I spoke to her husband and asked him for a full refund of £490.

2026-05-28 • via Nuitee
C
Catherine • couple • gb
3
Poor value for money
Pros:

Convenient location

Cons:

Not very clean
No staff available
Poor standard of furnishings

2026-05-11 • via Nuitee
W
Wes • couple • au
5
Pros:

Cosy bar down stairs

Cons:

Room and bedding were a bit tired for the price

2026-05-11 • via Nuitee
J
Jim • solo_traveller • gb
1
Cons:

When I arrived at 7:45pm place was closed. Tried phoning, email & messaging site. No answer to either so had to make alternative arrangements at 10pm.

2026-05-09 • via Nuitee
E
Euan • extended_group • gb
3
Really disappointing, and a fall from grace.
Pros:

This was my third stay at The Waterloo Arms, I have previously really enjoyed staying here, but I was left really disappointed this time round. Staff were cheerful and friendly, but they informed me they were just covering as a favour.

Cons:

Apparently management changed in January, and they no longer have a Chef so the restaurant was not open and they don't do a cooked breakfast anymore. Despite this there were still menus for the restaurant left in the room. When we checked in we received an envelope with some bits of information about our stay; it said there would be a continental breakfast, but didn't mention when breakfast started. Unfortunately the breakfast room was locked when we went downstairs to try and get breakfast at 8 o'clock. All in all really disappointed, as previously the establishment was great. I'm especially disappointed, because my previous stays have been so good, but this time it was rubbish.

2026-05-03 • via Nuitee
R
ryan • solo_traveller • gb
5
Ok for an overnight when working
Pros:

Basic but
Ok

Cons:

Feels basic

2026-04-11 • via Nuitee
L
Lesley • solo_traveller • gb
8
2026-02-25 • via Nuitee
D
Denis • solo_traveller • gb
9
Great atmosphere...very friendly/ helpful/ courteous.
Pros:

Continental....met my needs.

Cons:

Wi-fi outside immediate property

2026-01-19 • via Nuitee
S
STEVE • family_with_children • gb
6
ok , but expect better
Pros:

evening meal very good , staff good

Cons:

very noisey from pub below till well after midnight , no thought for guests trying to sleep !
not enought milk in fridge for continental breakfast, one couple with child had none

2026-01-19 • via Nuitee
R
Rafal • family_with_children • gb
10
2026-01-19 • via Nuitee
D
David • solo_traveller • gb
8
Enjoyed the stay, pub and location.
Pros:

Location and breakfast very good, staff very friendly and helpful. Room very nice and comfortable.
Had a meal with relatives in the evening, they looked after the children’s needs well and the food was very good.

Cons:

Room was over the bar so seemed quite noisy until bar shut but fine after that. Base noise from speakers in bar was a bit irritating.

2026-01-19 • via Nuitee
D
David • solo_traveller • gb
8
Good location for a cycling stop over
Pros:

The rooms were clean, bedding clean and comfortable.

2026-01-19 • via Nuitee
C
COLIN • extended_group • gb
8
Attended the Jim Clark 60th Celebration Weekend & an ideal location for the visit.
Pros:

Just re opened after refresh with new management, helpful staff & a good bar, help your self continental breakfast as standard with a optional cooked breakfast on request.

2026-01-19 • via Nuitee