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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Pets allowed
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Express check-in/check-out
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Fax/photocopying
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Soundproof rooms
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Massage services
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Packed lunches
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Non-smoking throughout
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Express check-in
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Free wired internet
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Offsite parking discounted rates available
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Internet access
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Reception hall
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Japanese garden
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Fishing nearby
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Horse riding nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Tranquil Country House Setting
Nestled on the Shropshire and Welsh border hills, Pen-Y-Dyffryn County Hotel offers a peaceful escape in beautiful English countryside.
Award-Winning Dining and Accommodation
With 2 AA Rosettes for over a decade, guests can indulge in top-notch dining. The silver-stone former rectory boasts high standards of service and accommodation, ensuring a memorable stay.
Luxurious Spa and Recognition
Relax and rejuvenate with a variety of massage and spa treatments. Recognized for excellence with awards like 'Country Hotel of the Year' and 'Rural Retreat of the Year', Pen-y-Dyffryn promises a truly exceptional experience.
Experience tranquility and luxury at Pen-Y-Dyffryn County Hotel - book your stay now for an unforgettable countryside retreat.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
The staff rooted through our room and personal letters, Charlotte told me things she would of only possibly known from our letters!! Disgusting hospitality should not be running that place. Even told us they were fully booked for a next night, low and behold I go o!booking . Com and there were over 3 rooms available!!
Both Tommy and Charlotte have a exceptional problem with how they treat guests! I got told to leave. Having had to pay for a different room and still haven't received a refunded yet for the day and night I never had!! Told police I was having some sort of a party or something I guess in the room and had drugs maybe in there he wanted the officer to search the bedroom thoroughly not a thing!!!!! Absolutely mortified then made me walk through the fire escape so no other guests saw me leaving! I've NEVER been so ashamed and insulted in all my life. I am waiting up to 7 days for this refund otherwise I will be taking it higher and also the pc verbally heard you stating you were going to be refunding me the police officer even came back to check about my refund!! Staff were even embarrassed about the way you treated us honestly I'm not getting anybody into hot water, but they made remarks about how the pay wasn't to standard for all they do for you. Cleaners also bless them. Let's just see how long it takes before your in the red, not long looking at the exterior work that has to be done
Also I did not mention in my rating before, as I have actually NEVER rated anything in my entire life I've never felt the need too until now! But this place just got my back up so much, yes the scenery is good but when you only live 10 minutes drive it's easy to look out of any other of the outstanding hotels I've visited/or home and see the valleys, hills wildlife and just bliss I guess. But my partner and I thought yes we should go for a mini break. So this is where we found on booking.com late on in the evening, arrived about 9pm we booked the Terrace Room which has another door bringing you outside on the Terrace, we did mention that we were absolutely famished could we maybe have anything at all please, we got told that usually there are brownies for your room on arrival, that was it- end of conversation. Made me feel awkward the way he huffed and puffed about it. So I went and looked in the reception area for anything, there were brownies, fruit and little bottles of milk in a fridge!!!
The lady at the computer said "oh I'm sorry they are for a a party we have arriving booked in for tomorrow" I took some anyway we were paying guests just like everyone else (and actually we were checked in already) By morning i got over it went down for breakfast and to my shock it was far from a £16pp breakfast that was additional payment, you could get better in Tesco or somewhere like this no disrespect to Tesco at all!!! When your paying over £200 plus then supposed to coin out another £16 each for whatever that was. So we decided to cheer up and go for a walk to see the lambs and hills, try if we could see any otters (even if they did come out at dusk haha) It was amazing spending quality time in a tranquil place. Truly beautiful views! We had booked for 2 nights so we asked them for menus, both had the steak it was cooked perfectly, really the meal was great! Headed back to our room.
Rest will follow lol 😂
Brilliant location, well appointed and decorated room, excellent food and exceptionally service.
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Lovely quiet location. Beautiful grounds and views. Very comfortable. Staff kind and attentive.
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Beautiful location, charming and comfortable hotel. Delicious food, super chef. Staff were very helpful, professional and polite. We had a lovely time, thank you!
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delicious dinner and breakfast, beautiful setting, excellent for walkers, lovely friendly staff, comfortable room, good shower
Everything - location beautiful, bedrooms comfortable and well appointed and brilliantly dog friendly.
The restaurant food was superb and staff attentive and friendly
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Breakfast was good
Cob webs was on lights amd ceiling
The grounds, food and staff
There was nothing
Tranquil and Class
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Breakfast was good and enjoyed every bit of it
Dinner was to small and expensive
Location was lovely, room comfortable and staff were good. Communication ahead of our stay was good and dietary requests catered for.
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Cosy comfortable amazing food.
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Location brilliant , very quiet perfect outlook over the hills and garden , met the owner lovely Lady.staff so efficient bar restuarant very nice and the staff serving you like a well oiled train, room very comfortable, excellent for older couples to get away from everyday life
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In a lovely countryside location with great views , beautiful gardens with lots of gazebos & places to sit to enjoy a drink.
The evening meal was exceptional as was the Welsh Rarebit for breakfast.
It was obvious the staff wanted us to enjoy the place, with advice on walks & info about the area.
Our room had a little outdoor space with table & chairs with a view.
The mattress would benefit from a topper , but a very minor issue.
Staff were very friendly and upon arrival, we were shown around and given the right amount of housekeeping.
The sit out area in front of the bird feeder was perfect as the sun was setting.
The area was quiet.
The hotel was warm and inviting, decor was good.
Toiletries were divine.
Staff were knowledgeable about dietary requirements and the breakfast was fab.
These aren't so much what we didn't like but defintely more of what could be done better.
The corridor/stairs/landing could have been a little cleaner, console table needed cleaning and so did the large windowsill to the large window (debris and insects). Crumbs/food in the corners of my chair at breakfast.
Curtains in our room were torn.
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