Hotel Flex

Hotels
7.8 (1769 reviews)
Naka-ku Kaminobori-cho 7-1 , Hiroshima , jp

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Massage services
Non-smoking throughout
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable stay
Cons:
Cleanliness issues
Small room size
Limited food options

Categories

Cleanliness
7.3
Some reviews mentioned cleanliness issues needing more attention.
Service
8.3
Consistently noted friendly and helpful staff in the reviews.
Location
8.8
Multiple reviews highlighted the excellent central location near transport.
Room Quality
7.3
Comments about small and older rooms but still comfortable.
Amenities
7.8
Good availability of amenities mentioned positively.
Value for Money
7.8
Value seems to align well with the price point according to reviews.
Food and Beverage
7.8
Breakfast received positive mentions, but some reviews noted areas for improvement.
Overall Experience
7.3
Generally positive experiences with some noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:50

Property Description

Luxurious Riverside Location
Hotel Flex, situated by the Kyobashi Riverside, provides a perfect blend of convenience and comfort for its guests. Enjoy modern air-conditioned rooms with free internet access, TV, and attached bathroom, all within an entirely non-smoking property.

Dining with a View and Relaxation
Indulge in a culinary experience at the hotel's restaurant and cafe that offer stunning views of the river. Unwind with massage services or take care of laundry needs with the convenient coin-operated laundry facility.

Proximity to Key Attractions
With a prime location near JR Hiroshima Station, Hotel Flex offers easy access to popular sites such as Hiroshima Peace Memorial Park, Manga Library-Museum, and Hiroshima Castle. Explore the city with unparalleled ease during your stay.

Ready to experience the perfect blend of comfort and convenience at Hotel Flex? Book now to secure your unforgettable stay.

Important information:

Please contact the property in advance if you intend to send luggage to the hotel before arrival and be aware of the of the following;
-check-in date should be written on the luggage
-specify arrival date of luggage to be within the morning of your check-in date

The below luggage will not be accepted
-arrived 2 days prior to check-in date
-luggage sent as cash on delivery
-refrigerated or frozen products
-oversize baggage that will not fit into the room
-animals
※ the property will not be liable for any damages caused to sent luggage (ie: broken bottles etc)

Please note, the hotel entrance will be closed from 01:00 to 06:00. To enter the hotel during these hours please ring the doorbell, which will notify the staff.

Please note that the property operates a centrally controlled air conditioning system. Guests are not able to control the room temperature of their rooms.

Please note, there are 2 locations for off-site parking. Both off-site parking locations are available on a first-come, first-served basis. Prices and available times vary. The height limit at both off-site parking areas is 6.6 feet. Please contact the property directly regarding parking hours and applicable fees.

Please note halal food is not available at this accommodations.

Please note, this is strictly a nonsmoking property. Cigarets, electronic cigarets and heat-not-burn tobacco products are all strictly prohibited throughout this property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs JPY 1300 per day.

Location

Guest Reviews

7.8
Based on 1769 reviews
Cleanliness: 7.3
Service: 8.3
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 7.3
Y
Yohann couple fr
8
Pros:

Très bon emplacement proche de la gare

2026-03-28 via Nuitee
K
Kelly solo_traveller nz
10
2026-03-27 via Nuitee
G
Gabriel couple ar
8
2026-03-27 via Nuitee
Y
Yali solo_traveller tw
8
Pros:

晚上幫忙入住櫃檯很熱心,早上可以有免費飲料吧享用,到車站距離也不遠很方便

Cons:

我入住兩晚,第二天早上沒有綠茶包可以房間泡茶,詢問櫃檯他們到處找綠茶包沒有,然後跟我說只提供第一天而已,覺得沒一包綠茶很奇怪

2026-03-26 via Nuitee
S
SUDRE extended_group fr
8
Parfait 👍🏼 et proche de toutes commodités . Nous avons apprécié notre séjour dans cet hôtel.
Pros:

Proche de toute commodités. Parfait nous avons apprécié notre séjour dans cet hôtel.
Je le recommande tout à fait.

2026-03-24 via Nuitee
G
García solo_traveller es
10
Pros:

Muy cerca de la estación central a pie y de una de las paradas de tranvía. La zona céntrica de la ciudad quedaba a escasos 25/30 minutos a pie. El personal fue muy amable. Calidad-precio inmejorable.

Cons:

Nada reseñable.

2026-03-24 via Nuitee
うさぎ solo_traveller jp
8
Pros:

立地が最高でした

2026-03-24 via Nuitee
S
sylvain solo_traveller fr
8
Pros:

Proche de la gare à pied 10 mins et proche des attractions env 15 mins
Pour le prix cest vraiment un bon rapport qualité prix

2026-03-23 via Nuitee
P
Petar couple hr
2
Pros:

It was close to the main station.

Cons:

Price of this hotel isn't according to anything that was provided. We stayed in much better hotels for lower price per night during our trip in Japan.

Firstly when we arrived we noticed whole hotel was extremly dirty. Pillows on the chairs in bar were dirty, carpet in the hall on our floor was disgusting and our sheets and bed cover were covered in stains and hair. We confroted staff about it, and at first gentleman told me they can't provide us with new room because they're fully booked. When I asked to change our sheets and bed covers, he said that every morning cleaning company comes and cleans everything and that there shouldn't be any health concernes. Disgusting. After some back and forth, we managed to get new and clean bed covers. They didn't had any stains, but had hair again.

Room is pretty small, but that wasn't really the issue for us because that's standard in Japan, but it was also really dusty. I guess they wipe the dust only from really visible areas, but not thoroughly. TV is really small also.

We included breakfast in our booking and it wasn't up to standard neither. Every morning breakfast was the same: 2 slices of toast with jam (but you can only choose and get one type of jam), small amount of salad, egg and soup.

Also, they don't have big indoor dining area and they have closed terrace with much more tables, but it was really cold there in the morning, some people were literally eating in jackets.

Generally, whole hotel looks like it stuck in the previous century and definetly isn't living up to 3 stars standard. They should invest and modernize hotel, or at least lower the prices and show customers real state of rooms on booking apps.

2026-03-23 via Nuitee
A
Anna couple at
10
Perfektes Hotel
Pros:

- Sauberes Zimmer
- Tolle Lage
- mit sehr leckerem Frühstück
- sehr guter Preis

Cons:

/

2026-03-23 via Nuitee
V
vishal couple au
9
Pros:

everything including the location

Cons:

nothing.

2026-03-22 via Nuitee
G
Giovanna Miyuki couple jp
8
2026-03-22 via Nuitee
L
LIU solo_traveller jp
7
Pros:

安くて駅から近いところ
清潔感がある

Cons:

壁が薄くて隣の方の生活音などがかなり聞こえること
布団が薄い

2026-03-22 via Nuitee
H
Hedwig couple ch
10
Sehr nettes Personal
Pros:

Schönes Zimmer

2026-03-22 via Nuitee
A
Ana María couple cl
9
Excelente
Pros:

Amabilidad

Cons:

Coordinación con booking

2026-03-21 via Nuitee
R
Ryota solo_traveller jp
10
2026-03-21 via Nuitee
P
Paulo solo_traveller br
10
Para Aproveitar Mais
Pros:

Gostei de tudo nessa acomodação!
A localização a poucos minutos a pé da estação. Do atendimento de todos os funcionários. Da limpeza e conforto do quarto e banheiro. E do silêncio.

Cons:

Queria ter ficado mais!

2026-03-20 via Nuitee
‐3PM solo_traveller jp
10
超!お値段以上
Pros:

こじんまりとしたお値段以上のデザイナーズホテル‼️旅館時代の紹介も👍 私も武士の家柄の生まれなので、来るべきところ泊まるべきところに来た感がありました。
こだわりのある朝食はやや高めだがお洒落。
広島市シェアサイクルの駐輪場が横にあり、コンビニが隣りなのは嬉しすぎる。

Cons:

駅まで、思ったより遠かった。

2026-03-19 via Nuitee
R
Rin solo_traveller jp
8
Pros:

広島駅まで徒歩圏内

2026-03-18 via Nuitee
M
Mayu solo_traveller jp
9
2026-03-18 via Nuitee