County serviced accommodation

Didn’t even give us a code for the room key it stinks in there toilets are shared the carpet was falling off the stairs the front door doesn’t lock properly

We had this apartment booked for 2 nights and booked a week in advance for it. The host asked for our IDs to then not reply to any further messages. I was chasing until 3pm on the day we were checking in for the code details. I then had a response from them saying the details in a half hearted message. I tried the code and there was no key in the lock, after we looked at the other reviews and saw this was a well known scam for these hosts. We then tried getting to another hotel but they were too expensive so we left. We wasted a 4 hour round trip due to the lack of communication and professionalism from this property. We have not received a refund or a response from the host. His messages are very abrupt and rude , I can’t understand why you would want to run a supposed business with no care or interest in it. I am still awaiting a response in regards to the return.

People in and out all night banging doors bed was awful shower well you couldn’t went extremely hot and freezing cold throughout. Trying to get room key was a nightmare the person who owns it clearly lives abroad as first box had no key and owner had no clue what was going on.

Everything was dirty smelly broken absolutely disgusting place to stay

That we got scammed

Everything, stairs unsafe, Tv didn’t work, just a horrible place

It was horrible and they didn’t even let us in to stay

Eventually got in , and in room found it to be in a used state , with beds still had messy sheets pillowcases and duvets , bun full of cans, the bathroom flooded when chain flushed. Contacted whoever the host was and got a load of rubbish back including leave no refund . Front door to get out had very nasty lock took us over 30mins with it , God there wasn't a fire

The bathroom was very dirty, the sink was not flushing the water out, the shower was not giving hot water and toilet was too small and dirty, no room to stand etc.

DO NOT BOOK!! Avoid booking this property!!
After asking for check in details several hours in advance, I was told 20 minutes before I was due to check in that the room was no longer available, leaving my husband and 3 children without anywhere to stay, and to request a full refund. I have since been chasing for my refund and continue to be ignored! The property has also told Booking.com that there hasn’t been any disruption with the booking from their end! So this continues to not be resolved!

Everything!
Filthy shared bathroom with mould
No remote for tv
Very unkempt and staff very unresponsive and adamant!

Staff are awful, didn’t leave us a key to get in!

The road noise was very loud. As there was no air conditioning had to have window open.
Other occupants above us also very loud, could hear every movement upstairs. Got so bad with sirens and noise that we left after a couple of hours or trying to sleep.
The toilet was very close to the shower, if i would have been any larger i wouldn't have been able to get in - luckily we left before we attempt it.

The fact they told me to cancel, claimed there was no problem so no refund.
They also was still advertising the same property/rooms for more money for the same date.
Obviously when I booked (6 months ago) they didn't realise that the Foo's were in town and when they did they upped their prices

They cancelled my stay less than 24 hours before I was due to arrive. Did this by messaging me asking me to cancel my end. Sounded like a scam so I had to get Booking dot com staff to deal with it.

There was only one of two shared bathrooms working on my floor, neither of which had any toilet roll. The one working bathroom had mold all up one wall. The room had a kettle on the floor with a jar of tea and coffee sachets but no cups. The whole building needs a lot of work to make it feel inviting and welcoming. Vastly overpriced, not justified by the convenience of its closeness to Goodeson Park and Anfield. It makes a Travelodge room seem like the height of luxury. Obviously Booking.com don't have any sort of vetting process.

Dirty, damaged, mouldy bathrooms. Shower bounced from scolding hot to freezing cold, no control of heat. Broken toilet seats. Missing lamp plug, missing remote for TV. Manky seat in room. Dents in wall. Filthy and poor quality bed matress. No confidence insecurity of the main front door.

Communication was poor from the outset. We were given virtually no information until the day before our stay, making the whole process unnecessarily stressful.

The listing advertises “on-street parking”, but fails to mention it requires a permit. The owner says they’ll reimburse you if you get a ticket, but that’s not a risk guests should be expected to take.

The property was in a poor state throughout. Our room was unbearably hot with no effective way to cool it down. Opening the window wasn’t really an option because the property is on a busy main road and traffic noise continued throughout the night. The mattress was stained and the overall standard of cleanliness and maintenance was poor.

The bathrooms were equally disappointing. The showers didn’t work properly and the toilets were scruffy. One sink had a leaking tap, which was clearly a known issue as there was a pile of towels underneath catching the water instead of the tap being repaired.

Most concerning were the maintenance and safety issues. One of the double electrical sockets had a broken front with the internal parts exposed, while the other socket was still powered and charging my phone. The carpets on the stairs were loose with no underlay beneath them, creating a trip hazard. These are basic issues that should have been fixed long before guests arrived.

As an accommodation provider myself, I know the standards guests should expect. My impression was that this host is more focused on maximising revenue than delivering a good guest experience. Most of the issues we found would have been simple and inexpensive to put right.

I’d normally have raised these issues with the host, but after how difficult it was to get even basic information before our stay, I genuinely didn’t think it would achieve anything.

didn’t stay as received message when got there.