Elsinore Hotel Llandudno

Bed very springy
Room very out dated
Window crack sealed with cellotape
When you used the bathroom sink a horrid drain smell filled the room

Not being told we had been moved to another hotel and a smaller room at the iris hotel but not on booking. Com or I would not have booked it !!! There were a few upset customers, it's not on and should be checked by your selves

Absolute dump. Not clean, in fact filthy , and staff nowhere to be found. I booked2 nights but only stayed one , and transferred elsewhere. Couldn’t face another night in this pig sty

Mold in the room above shower, breakfast extremely poor, one piece of toast one morning, no water for one night,breakfast was advertised as included but only toast and egg and cereal, no traditional English

No mini fridge
WiFi didn't even reach 3rd floor had to use WiFi from neighbour hotel which only worked when sat on the toilet

Nothing

In the bed room there were stains on the sheets and the wardrobe was broken the floor bords were loose and when we went for breakfast what was on offer didn't match the menu. And some of the utensils were sticky.

The staff
No internet on the 3rd floor
Was given a third floor room although had asked for one of the rooms to be at the bottom due to my mum
The room was dirty and the bed and bathroom, found a unclean nappy.
Breakfast service was also poor

My stay at the Elsinore Hotel was very disappointing due to a serious lack of running water. Having no water meant basic things such as washing, brushing teeth using the toilet proply.
The most frustrating part was the lack of support or communication from staff. When several guests went to reception with the same issue, staff appeared to leave the desk rather than speak to customers or explain what was happening. There was no clear update, apology, alternative arrangement, bottled water, or reassurance that the issue was being dealt with.
Problems can happen in any hotel, but guests should not be ignored when an essential service like water is unavailable. The way this was handled made the experience far worse, and I would not choose to stay here again. Also, do not expect a full English breakfast. Despite this being advertised, the breakfast available was very limited: scrambled egg, boiled eggs and cereal. The hotel’s website says breakfast is included and served in the morning, so the actual offering was disappointing and did not meet expectations.

Half the stuff missing out of the room, TV didn't work and by the morning no water and management was not helpful in giving any indication. We had to leave and find alternative accommodation for our 2 and night will be wanting money bqck

The hotel smelt upon entry, no lift which meant 3 floors to climb with bags etc.... When arriving at the room the key wouldn't work. Room unclean, no facilities in the room and the mattress was very old. I left the hotel immediately

There are few safe things in the room. Garderob was loose it can fell on the children even on adults. Floor was uneven and broken under the carpet. It felt your foot will go inside.

No hot water in morning