IMSA Group

Hotels
7.5 (298 reviews)
173 City Road, Southbank , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Car hire
Non-smoking throughout
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable beds
Cons:
Poor cleanliness
Uncomfortable furnishings
Maintenance issues

Categories

Cleanliness
5.46
Multiple reviews indicate issues with cleanliness, including dirty facilities and unpleasant odors.
Service
8.43
Service was generally good, but some complaints about the property manager's attitude.
Location
9.47
Location received positive remarks for being convenient and well-situated.
Room Quality
6.42
Rooms were described as tired and in need of maintenance, affecting overall quality.
Amenities
7.45
Amenities had mixed feedback, with some being satisfactory while others required upgrades.
Value for Money
6.91
Guests felt that the value for money was average due to issues with cleanliness and room quality.
Food and Beverage
7.96
Not specifically mentioned in reviews; rated as standard quality for this hotel tier.
Overall Experience
7.93
Overall experience reflected a mix of good location and service against cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:50

Property Description

Luxurious Accommodation with Stunning Views
IMSA Group in Melbourne offers air-conditioned apartments with city or ocean views. Enjoy access to an indoor pool, fitness centre, and tennis courts.

Modern Amenities for Comfort
Each apartment includes a kitchen with a dishwasher, oven, and microwave. Relax in the seating area with a flat-screen TV, and make use of the European laundry.

Convenient Location near Popular Attractions
Situated near Crown Entertainment Complex and Southbank Promenade, IMSA Group is also close to Melbourne Arts Centre and Botanical Gardens.

Book now to experience luxury and convenience at IMSA Group in Melbourne.

Important information:

Please note that there is 3% surcharge when you pay with an American Express or Diners Club credit card.

Please note that this property has a strict No Party Policy. Parties are not permitted on the premises at any time.

Please note that for stays of more than 7 nights, the rooms are serviced every 4th day. Additional servicing is available upon request for an extra charge. Please contact the property for more information using the contact details on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 40 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 298 reviews
Cleanliness: 5.46
Service: 8.43
Location: 9.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 6.91
Food and Beverage: 7.96
Overall Experience: 7.93
G
Glen • solo_traveller • au
2
Difficult
Cons:

Hard to access
4 adults booked only two poor quality towels provided

2026-01-24 • via Nuitee
M
Maria • solo_traveller • au
8
2026-01-22 • via Nuitee
C
Christine • couple • au
5
Horrible
Pros:

The location was good

Cons:

The place was dirty and a fair bit of mold in the bathroom.
2nd bedroom was meant to be 2 single beds and it wasn't. Big bed come apart but no linen to make it into single beds. Also didnt want to ask for it to be fixed with a cleaner/ linen as paperwork says it would cost an extra $120.
AC wasn't working very well
Very subpar - would not recommend staying there

2026-01-20 • via Nuitee
M
Marcus • extended_group • au
2
not happening again
Pros:

the location and view

Cons:

the sarcastic woman on the phone (property manager assume)
the unclean cupboards and facilities
rubish left over from previous guests
faulty elevators
poor cleanliness
poor key collection facility
poor mannerism of property manager

2026-01-20 • via Nuitee
A
Anthony • extended_group • au
1
Pros:

Nothing very dirty and the room was run down

Cons:

Nothing very dirty and the room was run down

2026-01-15 • via Nuitee
M
Mareena • couple • au
10
Great space, location and very accommodating property manager.
Pros:

Location and ease of service provided by the property manager.

Cons:

Nothing.

2026-01-03 • via Nuitee
N
Naveen • extended_group • au
10
Pros:

Everything

Cons:

Everything was awesome

2025-12-25 • via Nuitee
J
Jenny • family_with_children • au
10
Definitely stay there again. Value for money
Pros:

Very comfortable

2025-12-21 • via Nuitee
S
Sammi • extended_group • au
10
2025-12-15 • via Nuitee
D
Dimitrios • extended_group • au
7
was convenient, host was helpful,
Pros:

Location

Cons:

lift service was very slow, no toilet paper one of the rooms air con out of order

2025-12-13 • via Nuitee
• extended_group • au
3
Unclean.
Cons:

The unit was dirty. Cigarette packet inside and full ashtray with cigarette butts on balcony. It smelt inside.
Glasses were dirty, and knives, and some plates. We had to wash everything in dishwasher before we could use.
The knives for chopping couldn’t cut through a tomato. Completely blunt. Food on tea towel. Curtains in bedroom falling down. Hair on pillow. Shower dirty. Unit is very tired and unclean. Would never stay in one of your properties again.

2025-12-12 • via Nuitee
P
Paula • extended_group • nz
8
2025-12-08 • via Nuitee
L
Lisa • family_with_children • au
5
I wouldn’t recommend this particular unit, the layout & location was fine. This unit just needs some new fixtures &a
Pros:

Its location, walking distance to the Convention Centre

Cons:

The bathroom is very old & the cabinetry needs replacing, lots of water damage on the vanity doors, they look terrible, the shower head leaks & squirts out in all directions. There was poo on the wall near the toilet paper & the door stop for the bathroom door is right at your feet in front of the toilet, the front of the drawers in the kitchen wobble & the glassware was dirty, the lounge was the most uncomfortable lounge I’ve ever sat on & the mat on the floor was not the type you’d use inside, it’s an outdoor mat & it looked awful too

2025-12-01 • via Nuitee
D
Debbie • extended_group • au
8
2025-11-17 • via Nuitee
A
Adelaide • family_with_children • au
7
Pros:

Great beds and location. Easy check in and check out. Excellent communication.

Cons:

The shower heads need to be update as the don't hold up properly.

2025-11-17 • via Nuitee
S
Sammy • extended_group • au
9
Everything was Easy had a great time!
Pros:

Close to everything clean and tidy Staff at IMS Dina were amazing very helpful.

2025-11-07 • via Nuitee
R
Rohan • family_with_children • au
3
Disappointed
Pros:

Location was good.

Cons:

Property wasn’t clean.
It was smelly in side the apt.
N bedsheet looks dirty.
No tissue box or additional toilet rolls.
Apt roof light wasn’t enough bright as well.
And in toilet the door stop is right middle of toilet seat. When u use the toilet seat then there are chances that u will hit the door stopper on ur feet. Which happens to m.
Property looked like not been look after.
Just trying to make money out of it.

2025-10-23 • via Nuitee
R
Rich • extended_group • au
5
Ok for a one night stay
Pros:

Good location - walking distance to the river.

Cons:

Apartment was tired and run down in places with curtains off hooks and ensuite shower head broken. Internet was unable to cope with more than one person accessing it.

2025-10-09 • via Nuitee
R
Revae • family_with_children • au
8
2025-10-03 • via Nuitee
L
Lyn • family_with_children • au
8
Great location
Pros:

I was very disappointed on arrival to discover our room had not been vacated and we were given a 2 bedroom apartment for 3 adults and 2 teenagers. We were given the 3 bedroom apartment booked next 2 nights but no price adjustment. Stay here yearly!

Cons:

As above

2025-09-29 • via Nuitee