Hotel Crystal Palace

Hotels
5.3 (4 reviews)
Spring Library Rd,, near Library Chowk, The Mall Road s , Mussoorie , in

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Parking
Restaurant
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-17 07:53

Property Description

Scenic Location & Convenient Access
Situated in Mussoorie, Hotel Crystal Palace offers easy access to popular attractions like Gun Hill Point and the Mussoorie Library.

Comfortable Accommodation
The hotel features well-equipped rooms with a seating area, TV, and private bathroom. Some rooms also offer stunning city views for a memorable stay.

Modern Amenities & Services
Enjoy amenities such as free WiFi, on-site restaurant, 24-hour front desk, and airport transfers at Hotel Crystal Palace.

To experience a delightful stay in Mussoorie, book your room at Hotel Crystal Palace today.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

5.3
Based on 4 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
A
Achal • with friends • in
5
Smelly Room, Inconvenient Location
Cons:

The room had a strong unpleasant odor, and both the bedsheets and pullover carried a noticeable smell. The location, which was about 1.2km away from the start of the mall road, wasn't very convenient. However, I did find the staff to be friendly and accommodating. Unfortunately, it seemed that they were limited in what they could do due to the lack of attention from the owner. As a traveler influencer, considering the cost, there are plenty of better hotel options available.

2023-08-28 • via Nuitee
C
Claire • review category business travellers • fr
1
Awful
Pros:

I had a horrible stay, so did not like anything.

Cons:

I did book the Deluxe room, and even if I was looking for something quite simple, the room was terrible. The bathroom was in a very bad shape because of the humidity, they had put some chemical perfume to cover the rotten smell, and the window was opposite a wall so no light could enter the room. I left before check out on the day after but they made me pay for 2 nights, arguing that I booked the room on booking. The person at reception who handled this was extremely disagreeable. I think all the good reviews are made by friends and staff because I cannot understand how they would get such a rating. The room was extremely cold because it was November and It was never seeing the light of the day, so they charged 400 INR for the heater. Also, the restaurant is an open terrace so it’s not very nice for a stay when it’s cold.

2022-11-29 • via Nuitee
N
Nasta • solo traveller • in
5
Passable
Pros:

The hotel staff was coperative, the food was good , they have shuttle service (once a day ) to Mall road.

Cons:

There is no lift and one needs to climb up too many steps which (are on a steep slope) even to reach the lobby. One will have to climb stairs to their alloted room( which maybe on the third floor)
The balconies in the room are like small corners without any view.

2022-09-29 • via Nuitee
P
Pundir • young couple • in
10
Exceptional
2022-08-06 • via Nuitee