Hotel Smart Plaza Delhi Airport

Hotels
7.1 (801 reviews)
A Block Road No 4 140 , New Delhi , in

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Rough area
Poor service

Categories

Cleanliness
3
Guests consistently mentioned cleanliness issues such as cockroaches in the bathroom and dirty rooms.
Service
6.2
Service was mixed, with some guests complaining about rudeness and disturbances during sleeping hours.
Location
6.4
Mixed reviews about the location, with some guests feeling unsafe due to the rough area and road congestion.
Room Quality
5.7
Rooms were described as dirty, noisy, and not meeting the expectations of a star hotel.
Amenities
6.5
Limited amenities mentioned, with complaints about cold water showers and no bath towels provided.
Value for Money
4.1
Guests felt that the hotel was overpriced for the services offered, with some experiencing scams and misleading pricing.
Food and Beverage
5.7
Mixed reviews about food quality, with some mentioning traditional food while others had no complementary breakfast.
Overall Experience
4.9
Overall, guests had a negative experience with cleanliness issues, rude staff, and poor value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 14:42

Property Description

Convenient Location

Hotel Smart Suites At Airport is ideally located in the bustling Aerocity district of New Delhi, just a stone's throw away from major attractions like Qutub Minar, MG Road, and Rashtrapati Bhavan.

Modern Amenities

Experience comfort and convenience with free WiFi, room service, and a 24-hour front desk. The hotel boasts well-appointed guest rooms with air conditioning, flat-screen TVs, and free toiletries. Some units even offer stunning city views for a memorable stay.

Delightful Dining Options

Indulge in a culinary journey at the on-site restaurant serving delectable African cuisine. Wake up to a delicious buffet breakfast featuring continental and Full English/Irish options.

Ready to elevate your stay in New Delhi? Book your room at Hotel Smart Suites At Airport for a seamless travel experience.

Important information:

Please inform Hotel Smart Plaza Delhi Airport in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 5 years old and over stay for Rs. 800 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 801 reviews
Cleanliness: 3
Service: 6.2
Location: 6.4
Room Quality: 5.7
Amenities: 6.5
Value for Money: 4.1
Food and Beverage: 5.7
Overall Experience: 4.9
Y
Yasmina • young couple • pt
5
Not like the advert but passable.
Pros:

Breakfast was nice.
WiFi worked reasonably well.

Cons:

Is much older than the photos. Repairs needed. Cockroaches in the bathroom. Kettle had to be changed twice.

2025-05-18 • via Nuitee
J
Jane • solo traveller • au
5
Was ok. Air was terrible but that’s Delhi. Did not enjoy. Hotel was difficult to find. Taxi driver had to get instructio
Pros:

Was ok.

Cons:

Rough area which I did not know about. Did not feel safe.

2025-04-18 • via Nuitee
J
James • young couple • gb
1
Scam
Pros:

Canceled on us an hour before we were meant to arrive at the hotel. All other hotels were booked so we had to sleep in the airport! It is not located in Aerocity, locals describe the location as a red zone! Avoid at all costs!

2025-04-15 • via Nuitee
R
Ranaz200 • group • in
10
Worthy
Pros:

Traditional Food

Cons:

Nothing to complain

2025-03-17 • via Nuitee
B
Bhansali • family with young children • in
7
Good
Pros:

Good

2025-03-17 • via Nuitee
R
Reddy • review category business travellers • in
8
Very good
2025-03-15 • via Nuitee
V
Vayu • young couple • in
9
Superb
Pros:

Complementary breakfast is not provided.

2025-03-15 • via Nuitee
M
Manu • family with young children • in
8
Good stay
Pros:

Good location and convenient connectivity

Cons:

Nothing

2025-03-12 • via Nuitee
L
Lisa • young couple • gb
8
Very good
2025-03-09 • via Nuitee
S
Sharma • young couple • in
8
Good location recommend for airport travel.
Pros:

Good Facilities and large rooms.

Cons:

A little bit on the higher side.

2025-03-06 • via Nuitee
K
Karuna • review category business travellers • nl
9
Superb
Pros:

Hotel room was very nice and cleaning awasome and comfortable staying good behaviour staff

Cons:

Good

2025-03-02 • via Nuitee
R
Ramesh • review category business travellers • in
5
Passable
2025-03-02 • via Nuitee
S
Sohail • solo traveller • in
6
Pleasant
Cons:

Staff was rude

2025-02-28 • via Nuitee
N
Natalia • solo traveller • us
1
Terrible
Cons:

Not as advertised. Room very dirty. Didn’t clean the sheets. Very dirty.

2025-02-20 • via Nuitee
S
Salim • review category business travellers • ae
5
Passable
2025-02-14 • via Nuitee
R
Rachel • young couple • us
5
Decent affordable option for a short stay
Pros:

It was very convenient and 24 hour service

Cons:

Cold water shower

2025-02-14 • via Nuitee
J
Joshan • group • ca
1
Bad
2025-02-12 • via Nuitee
S
Shyam • family with young children • in
10
Exceptional
Pros:

Everything is good good hospitality near the airport good food

2025-02-11 • via Nuitee
A
Andrey • young couple • bg
3
Dirty
Pros:

Location

Cons:

It was dirty.

2025-02-11 • via Nuitee
T
Tejas • young couple • in
1
Bad
2025-02-09 • via Nuitee