Spa Hotel Kleptuza

Hotels
8.4 (1286 reviews)
46 Dimitar Blagoev Str , Velingrad , bg

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean facilities
Quality amenities
Good food
Cons:
Uncomfortable beds
Poor service in restaurant
Cold swimming pools

Categories

Cleanliness
8.36
Mentioned as clean in the reviews; however, concerns about the swimming pool impact the score.
Service
7.83
Mixed reviews on service quality, particularly in the restaurant.
Location
9.17
Positive mentions about the quiet location, contributing to overall satisfaction.
Room Quality
7.32
Consistently criticized for uncomfortable beds, leading to poor sleep quality.
Amenities
8.85
Spa and other amenities received positive feedback.
Value for Money
8.51
General satisfaction with the value offered based on positive experiences.
Food and Beverage
8.86
Food quality deemed good based on multiple positive mentions.
Overall Experience
8.33
Overall satisfaction noted, but overshadowed by issues with room and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-23 08:54

Property Description

Luxurious Accommodations with Stunning Views

Modern Amenities for Your Comfort

Relax and Unwind in Style

Experience the ultimate retreat at Spa Hotel Kleptuza in Velingrad. Enjoy modern rooms with balconies offering breathtaking views of Kleptuza Lake. Indulge in the indoor and outdoor pools, rejuvenate in the spa area with sauna and steam bath, and dine at the restaurant's charming terrace.

Discover complimentary wired internet, cable TV, and minibar in every room. Relish international cuisine at the restaurant's summer terrace and start your day with a delicious buffet breakfast. With free Wi-Fi in public areas and accessible pools, your stay is bound to be memorable.

Only 3 km from Velingrad's center, book now and immerse yourself in luxury at Spa Hotel Kleptuza.

Important information:

If you expect to arrive after 21:00, please inform Hotel Kleptuza in advance.

Please note that room rates on the 16 April 2017 include Easter Lunch. Guests sleeping in extra beds are charged separately (in addition to the extra bed rate).Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Swimming pool: Closed from Wed, Oct 1, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1286 reviews
Cleanliness: 8.36
Service: 7.83
Location: 9.17
Room Quality: 7.32
Amenities: 8.85
Value for Money: 8.51
Food and Beverage: 8.86
Overall Experience: 8.33
Стефан • couple • bg
10
2026-04-29 • via Nuitee
L
Leonid • couple • il
7
Pros:

Тишина, благоухание, милое парковое место, отличные условия в номере, лечебные бассейны и приспособления, милейший персонал, очень отзывчивый и внимательный. Умеренная цена.

Cons:

Завтрак не только самый бедный, примитивный и однообразный, но и не безопасный. Мне пришлось сообщить работнице о прокисшей колбасе, которую они даже после этого умудрились прожарить и опять подать. А всё кроме завтрака очень понравилось. Просто не надо рассчитывать на завтрак и всё остальное будет окей. Даже ресторан там весьма не на должном уровне.

2026-04-29 • via Nuitee
D
Dafinka • solo_traveller • bg
9
2026-04-27 • via Nuitee
N
Nadezhda • couple • bg
9
Запомнящ се престой
Pros:

Чудесна

Cons:

Всичко е ок

2026-04-22 • via Nuitee
Красимира • family_with_children • bg
10
Pros:

Спа центъра беше топъл и водата беше топла. Изключително приятна атмосфера. Храната в ресторанта беше вкусна. Персонала на хотела беше изключително любезен и отзивчив! Очаровни сме от престоя ни!

Cons:

Няма такова.

2026-04-17 • via Nuitee
E
Eran • solo_traveller • bg
4
2026-04-16 • via Nuitee
A
Aleksandar Kichukov • solo_traveller • bg
10
2026-04-16 • via Nuitee
Веселина • solo_traveller • bg
8
Pros:

Престоят беше изключително приятен. Чисто и уютно, храната е отлична. Персоналът изключително любезен.

Cons:

Централната климатична система не работеше и в едната стая беше хладно.

2026-04-15 • via Nuitee
I
iren tokina • couple • bg
10
Препоръчително място за релакс от шумното ежедневие
Pros:

Местоположението е прекрасно, спокойно място за почивка. СПА центърът е без забележки по отношение на чистота и комфорт.

Cons:

Нямам забележки.

2026-04-15 • via Nuitee
• family_with_children • bg
10
2026-04-13 • via Nuitee
L
Liliq • solo_traveller • bg
7
2026-04-13 • via Nuitee
O
Omari • solo_traveller • gr
10
2026-04-13 • via Nuitee
V
Vladimir • couple • bg
9
2026-04-12 • via Nuitee
S
Sonia • couple • bg
8
Pros:

Стаята и прекрасния персонал.

Cons:

Малък басейн. Прекалено много риган в храната.

2026-04-08 • via Nuitee
N
Nadezhda • couple • bg
10
Престоят ни беше прекрасен, благодарение на персонала на хотела. Една запомняща се почивка!
Pros:

Закуската беше много добра и обилна.Имаше за всеки гост на хотела всичко, както зеленчуци, така и плодове. Всичко беше топло и прясно. Персоналът винаги беше учтив, любезен , усмихнат и винаги поздравяваше. Навсякъде в хотела беше много чисто!

2026-04-05 • via Nuitee
Даниела • couple • bg
9
2026-04-05 • via Nuitee
V
Veselina • family_with_children • bg
10
2026-04-03 • via Nuitee
P
Penka • family_with_children • bg
7
2026-04-03 • via Nuitee
E
Emil • family_with_children • bg
6
Pros:

Посредствена

Cons:

Храната в ресторанта не става

2026-03-31 • via Nuitee
A
Afize • couple • bg
8
2026-03-30 • via Nuitee