Spa Hotel Kleptuza

Hotels
8.4 (1237 reviews)
46 Dimitar Blagoev Str , Velingrad , bg

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean facilities
Quality amenities
Good food
Cons:
Uncomfortable beds
Poor service in restaurant
Cold swimming pools

Categories

Cleanliness
8.36
Mentioned as clean in the reviews; however, concerns about the swimming pool impact the score.
Service
7.83
Mixed reviews on service quality, particularly in the restaurant.
Location
9.17
Positive mentions about the quiet location, contributing to overall satisfaction.
Room Quality
7.32
Consistently criticized for uncomfortable beds, leading to poor sleep quality.
Amenities
8.85
Spa and other amenities received positive feedback.
Value for Money
8.51
General satisfaction with the value offered based on positive experiences.
Food and Beverage
8.86
Food quality deemed good based on multiple positive mentions.
Overall Experience
8.33
Overall satisfaction noted, but overshadowed by issues with room and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-23 08:54

Property Description

Luxurious Accommodations with Stunning Views

Modern Amenities for Your Comfort

Relax and Unwind in Style

Experience the ultimate retreat at Spa Hotel Kleptuza in Velingrad. Enjoy modern rooms with balconies offering breathtaking views of Kleptuza Lake. Indulge in the indoor and outdoor pools, rejuvenate in the spa area with sauna and steam bath, and dine at the restaurant's charming terrace.

Discover complimentary wired internet, cable TV, and minibar in every room. Relish international cuisine at the restaurant's summer terrace and start your day with a delicious buffet breakfast. With free Wi-Fi in public areas and accessible pools, your stay is bound to be memorable.

Only 3 km from Velingrad's center, book now and immerse yourself in luxury at Spa Hotel Kleptuza.

Important information:

If you expect to arrive after 21:00, please inform Hotel Kleptuza in advance.

Please note that room rates on the 16 April 2017 include Easter Lunch. Guests sleeping in extra beds are charged separately (in addition to the extra bed rate).Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Swimming pool: Closed from Wed, Oct 1, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1237 reviews
Cleanliness: 8.36
Service: 7.83
Location: 9.17
Room Quality: 7.32
Amenities: 8.85
Value for Money: 8.51
Food and Beverage: 8.86
Overall Experience: 8.33
Илияна • couple • bg
10
2026-03-13 • via Nuitee
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Hristina • couple • bg
10
2026-03-10 • via Nuitee
Любомир • couple • bg
10
Pros:

Почти всичко.

Cons:

Водата в басейна по някога не е особено чиста.

2026-03-10 • via Nuitee
S
Smilena • couple • bg
6
Pros:

Стаята беше добре като размер и чистота. Джакузито беше ок, наистина с 38 градуса температура.

Cons:

Закуската беше ок, но не до зареждаха. Не може още в 9 да няма домати и краставици. Ресторанта е с бавно и навъсено обслужване. Цените са им високи за това,което предлагат като качество. Басейнът са го снимали все едно е голям, но всъщност не е. Тъй като десния басейн беше по-скоро бебешки всички деца бяха в големия басейн и той ставаше претъпкан. Шезлонгите са изключително малко. За 4* можеше поне вода да има в спато.

2026-03-07 • via Nuitee
Ивана • family_with_children • bg
7
2026-03-07 • via Nuitee
E
Evelina • couple • bg
6
Pros:

GRE spa

Cons:

Unconditional bed

2026-03-05 • via Nuitee
S
Sofia • couple • bg
10
Топ място - ще се върнем отново.
Pros:

Чистотата, отношението на персонала, храната, физическото пространство, спа зоната - джакузито е несравнимо, водата е 38 градуса, масажите на Ани, която има златни ръце и сърце. Навсякъде в хотела е топло, като в стаите са се подсигурили с климатична система, парно и маслени радиатори. Водата в басейна и джакузито е 100% минерална и тече непрекъснато от чучури.

Cons:

Хавлиите в стаята понамирисваха на цигари.

2026-03-03 • via Nuitee
Мария • couple • bg
10
2026-03-03 • via Nuitee
Гергана • family_with_children • bg
8
2026-03-02 • via Nuitee
H
hristo • family_with_children • bg
6
2026-03-02 • via Nuitee
R
Rangelova • couple • bg
1
2026-03-02 • via Nuitee
D
Dimitar • solo_traveller • bg
10
Pros:

Разположение, персонал

2026-03-01 • via Nuitee
K
KOSTADIN IGNATOV • couple • bg
10
2026-03-01 • via Nuitee
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Diana • couple • bg
1
2026-03-01 • via Nuitee
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Maya • couple • bg
7
2026-02-24 • via Nuitee
Павлина • couple • bg
10
2026-02-24 • via Nuitee
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SVETLANA • couple • cy
7
2026-02-23 • via Nuitee
Павлов • family_with_children • bg
10
2026-02-23 • via Nuitee
K
Kremena • couple • bg
9
Прекрасна почивка
Pros:

Хареса ни размерът на стаята, минералната вода и ресторантът. Вежлив персонал.

Cons:

Препоръката ни е да се помисли за разширяване на спа зоната - още едно джакузи или втора сауна. При пълен хотел през уикендите спа зоната е доста натоварена. Иначе сме доволни от хотела и благодарим!

2026-02-22 • via Nuitee
София • couple • bg
9
2026-02-22 • via Nuitee