Kings Hotel

Hotels
7.9 (819 reviews)
Kingston Passage, Newmarket , Newmarket , gb

Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good location
Cons:
Small rooms
Issues with amenities

Categories

Cleanliness
7.29
Some guests found the rooms clean, but others noted issues with the size and amenities.
Service
8.76
Staff were frequently described as friendly and helpful.
Location
8.8
Many reviews highlighted the great location of the hotel.
Room Quality
6.75
Rooms were often noted as small, with some guests expressing disappointment.
Amenities
7.78
Facilities were varied; some guests appreciated the choices, while others noted deficiencies.
Value for Money
7.24
Some reviews indicated concerns over pricing relative to room size and amenities.
Food and Beverage
7.79
Dining options received mixed reviews; some enjoyed the food while others had issues.
Overall Experience
8.76
Overall, many guests enjoyed their stay despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 10:49

Property Description

Luxurious Accommodation and Dining Experience

Variety of Room Options
Choose from single, double, twin, or triple rooms, all equipped with modern amenities and comfortable bedding for a restful stay.

Convenient Location and Nearby Attractions
Situated just off Newmarket High Street, indulge in the vibrant local scene with easy access to shops, restaurants, and the renowned Newmarket Racecourse.

Exclusive Amenities and Services
Enjoy complimentary WiFi, on-site parking, and a high-quality restaurant and cocktail bar, perfect for unwinding after a day of exploring.

Book your stay at Kings Hotel now for an unforgettable experience in Newmarket!

Important information:

Please note that any smoking or excessive damage will be subject to a £100 fine.
• Children under 18 years old must be supervised at all times.
• Please note that there is no elevator access to rooms located on the first floor or higher. If you require a ground floor room due to mobility needs, please contact us in advance to make arrangements.
• Please be aware that the property has a busy restaurant, bar & venue in the center of Newmarket, and as such you may experience some noise disturbance from the venue or from neighboring public houses.
Please note that the property does not accept cash payments.
• Small-Medium pets are allowed in two of Superior Rooms only. Pets must be supervised at all times. Please contact the property before booking if you are traveling with pets in order to ensure the correct room is allocated, subject to availability and a charge of £20.00 per pet, per nightGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 3.50 per day.

Location

Guest Reviews

7.9
Based on 819 reviews
Cleanliness: 7.29
Service: 8.76
Location: 8.8
Room Quality: 6.75
Amenities: 7.78
Value for Money: 7.24
Food and Beverage: 7.79
Overall Experience: 8.76
M
Martin couple gb
8
Decent hotel in good location with obliging staff
Pros:

Bar and bar food, air con (but note its not in all rooms), tea coffee etc provided, fridge in room, Lovely garden for an evening drink

Cons:

Nothing really

2026-07-25 via Nuitee
A
Andrew extended_group gb
9
Unique, fun and friendly
Pros:

Lovely hotel with amazing garden and great staff. Food also excellent

Cons:

No issues.

2026-07-24 via Nuitee
J
Jasmine solo_traveller gb
8
2026-07-24 via Nuitee
D
Darren couple gb
9
2026-07-23 via Nuitee
R
Roger solo_traveller gb
7
Quiet, very central to Newmarket, clean, and friendly staff
Pros:

Very friendly staff, seen promptly on check-in and got my car permit sorted. Rooms very clean. Very extensive bar....

Cons:

Of the two bedside lights, each with 2 bulbs, one bulb had gone in each.

The chair in the room was broken - if you sat back in it the back kept going backwards which levered the back legs inwards. Couldn't sit on it comfortably at all. It looked intact until you sat on it!

I didn't realise until after 10pm and there was no-one around in the morning to report it and unfortunately I needed to head out for a meeting. Room #25 if the hotel is reading these!

2026-07-23 via Nuitee
S
SARAH couple gb
4
Disappointed and not great value for money expected more
Pros:

Staff were helpful. Bed was comfy.

Cons:

I expected much more from this hotel the photos sell it as something much more grand and the price was expensive for what it ended up being. Staff very polite and helpful. Car parking not great but was made aware prior to accept that. The price did not match the accommodation

2026-07-22 via Nuitee
E
Ed solo_traveller us
10
Excellent, would recommend to others to stay at Kings!
Pros:

The staff was very friendly and helpful. They cared about every detail, keeping the entire hotel clean, also ensure food service was exceptional.

Not only was Kings excellent, but also its location was perfect for local restaurants - specifically Little Jessie's bakery, Starbucks, Greggs, Unico.

Kings also is not far from the "gallops" where the racehorse's workout each morning!

Kings also right next to the bus stop to travel to the "July Course" racecourse.

Cons:

The music at nights during the race days was way too loud!

2026-07-22 via Nuitee
P
Paula solo_traveller gb
9
Pros:

The location was spot on for Newmarket race nights. The hotel was clean and the staff were friendly and helpful. The layout of the hotel was nice, lovely outside area. The seating was comfortable, the rooms were great, and there was a DJ and the bar was open till late.

Cons:

There wasn't anything not to like, other than maybe the car park is small but if you get there early you might get a parking space also you might be able to sleep till early hours if the DJ is playing.

2026-07-19 via Nuitee
A
Alison couple gb
10
Lovely room, exceptionally clean, lovely friendly staff!
Pros:

Easy access to the town and racecourse, lovely room, very good with the codes for your room and front door, lovely outside area

2026-07-18 via Nuitee
M
Marc-Olivier solo_traveller fr
10
2026-07-17 via Nuitee
R
Roy family_with_children gb
9
Great location, Great bedrooms and bar area and a great place to meet all your needs.
Pros:

The Hotel has a great Bar area & gardens area with many tables and shade; table service is also a big plus as well as a great selection of Lagers and beers as well as Guinness.

Cons:

On area to look at is the parking area at the front of the building, there are a good number of spaces, nothing is marked out in car bays, a number of cars were not parked correctly and taking up two car spaces, putting parking lines would be a great plus.

2026-07-15 via Nuitee
W
Wayne solo_traveller gb
10
Pros:

Staff were fantastic, i had a late arrival, i informed the reception and they said that it was no problem, the room was mine! The room was fantastic, bed comfortable and clean and aircon a god send.
I will definitely use this facility again!

Cons:

N/A

2026-07-14 via Nuitee
G
Greg couple gb
9
Excellent stop for the Races
Pros:

Ice cold A/C in room, essential right now in this heatwave. Comfy bed, good shower, large TV, fridge (with water). Ticked all boxes.

Cons:

Nothing to gripe about. Car park was full, its only small, but NCP around the corner with a 5 minute walk so no problem really. Visiting for the races, so didnt expect your average rate when demand is so high

2026-07-13 via Nuitee
L
Letham couple gb
5
I think there are nicer rooms there, maybe we were just unlucky but we did book in January.
Pros:

Staff were very nice
Bed was clean and comfy
Nice fluffy towels
Good location

Cons:

It was expensive for drinks. Expensive room for what we got - I understand it was during racing weekend.
Aspects of the room were filthy, particularly bathroom.
Large number of stairs, didn’t ask if we were able to climb to attic. No help with luggage. No lift.
Very noisy - loud music playing all the time
Booked a table for meal but no food available

2026-07-13 via Nuitee
W
Waleed solo_traveller kw
9
2026-07-09 via Nuitee
G
Gary solo_traveller gb
7
2026-07-07 via Nuitee
A
Allison couple gb
10
Will book again very nice place ty
Pros:

Hospitality very good and helpful

Cons:

Close to all fercilites

2026-07-05 via Nuitee
C
Chelsea solo_traveller gb
10
2026-07-05 via Nuitee
B
beverley solo_traveller gb
10
A really friendly, clean, comfortable hotel - makes you feel at home :-)
Pros:

i was asked if I wanted an upgrade on arrival as only booked single room/single bed and for a minimal fee upgraded. Room was exceptionally clean and a great shower + bed was very comfy + great air con. Staff were really helpful and friendly and we stayed to watch the footy in the bar drinking really good quality wine and having fun.

The garden area is lovely and the general atmostphere of the hotel was a really friendly vibe.

Would recommend and stay again if going to Newmarket :-)

2026-07-03 via Nuitee
D
Daniel solo_traveller gb
8
2026-07-02 via Nuitee