Balneo & SPA Hotel Aura

Hotels
8.7 (784 reviews)
25 Tsar Ivan Asen Str. , Velingrad , bg

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Clean spa and pool areas
Cons:
Room size issues
Limited food variety

Categories

Cleanliness
8.45
There were mixed reviews about cleanliness; some areas were noted to be satisfactory, but issues in room hygiene were mentioned.
Service
9.45
The staff were described as extremely friendly and attentive to guest needs.
Location
8.95
The location is convenient and quiet, providing a good environment for relaxation.
Room Quality
7.95
Some rooms were considered too small, and there were mentions of unpleasant odors.
Amenities
8.45
The spa and pool amenities received positive remarks, but complaints about the food variety were noted.
Value for Money
8.95
Overall value is perceived to be fair, though some items like drinks are considered overpriced.
Food and Beverage
8.45
The food was described as tasty and varied, but the breakfast offerings lacked sufficient variety.
Overall Experience
8.95
Despite some cons, the overall experience was rated positively with intentions to recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:01

Property Description

Luxurious Spa Centre: Indulge in relaxation at our spa centre offering a hot tub, sauna, and hot spring bath. Whether you prefer the indoor pool or the year-round outdoor pool, rejuvenation awaits at Balneo Hotel Aura.

Scenic Views: Wake up to breathtaking views of the mountains or the pool from select rooms. Each room is equipped with modern amenities including a flat-screen TV and a private bathroom for your comfort.

Convenient Amenities: Enjoy the convenience of free WiFi, 24-hour front desk service, and complimentary public parking. For recreation, engage in a game of table tennis or explore the area with bike rentals.

Experience serenity and comfort at Balneo Hotel Aura. Book your stay now for an unforgettable retreat.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for BGN 30 per person per night when using an existing bed.
    Children up to and including 3 years old stay for free when using an available extra bed.
    Children from 4 years old to 11 years old stay for BGN 30 per person per night when using an available extra bed.
    People 12 years old and over stay for BGN 50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 784 reviews
Cleanliness: 8.45
Service: 9.45
Location: 8.95
Room Quality: 7.95
Amenities: 8.45
Value for Money: 8.95
Food and Beverage: 8.45
Overall Experience: 8.95
R
Rosen • solo_traveller • bg
10
Pros:

Храна, местоположение, обслужване

Cons:

Липсата на електрическа кана

2026-05-06 • via Nuitee
M
Mitkova • solo_traveller • bg
10
2026-05-01 • via Nuitee
Стоенчева • solo_traveller • bg
9
2026-04-28 • via Nuitee
B
Belev • solo_traveller • bg
7
2026-04-28 • via Nuitee
T
Todor • couple • bg
10
2026-04-27 • via Nuitee
И. • solo_traveller • bg
10
2026-04-27 • via Nuitee
G
Galina • couple • bg
9
2026-04-25 • via Nuitee
R
Rashko • couple • gb
9
2026-04-10 • via Nuitee
Павел • couple • bg
7
2026-04-09 • via Nuitee
Валя • couple • bg
10
2026-04-05 • via Nuitee
I
Ivanova • couple • bg
8
Като цяло доволни,пак бихме посетили.
Pros:

Храната е вкусна,съвсем достатъчно да се нахрани човек,персонала в кухнята е усмихнат и приветлив,разположението на хотела е добро и близко за разходка до центъра.Цените на свободна консумация за храна и алкохол са много добри.

Cons:

Не останахме доволни от това,че водата беше спряна без да бъдат уведомени гостите.Спирането беше поради наложащ ремонт в една от стаите на хотела,къртенето беше приемливо,проблема беше с водата. Трябваше да бъде измислен някакъв начин за предупреждение.Така напускащите гости,които бяха ползвали спа център трябваше да си тръгнат,без да има възможност за къпане.Надяваме се това да се вземе в предвид и за следващ такъв случай на ремонт да бъде помислено малко повече.

2026-03-31 • via Nuitee
V
Violeta • couple • mk
10
Pros:

Sve e ubavo

2026-03-27 • via Nuitee
Монев • couple • bg
9
2026-03-22 • via Nuitee
V
Victor • couple • bg
5
Pros:

Храната не отговаря на цената

2026-03-18 • via Nuitee
Y
Yordanova • couple • bg
10
Pros:

Всичко

2026-03-11 • via Nuitee
T
Tsvetana • couple • bg
8
2026-03-09 • via Nuitee
D
Dimitrov • couple • bg
9
А 14 Радомир Димитров
Pros:

Апартамента беше чист и уютен

Cons:

В басейните имаше твърде много хлор

2026-03-08 • via Nuitee
L
Lyubomir • couple • bg
10
Pros:

Всичко беше прекрасно, чистота, отношение, направо не ни се тръгва.

Cons:

Ами че трябва да си тръгнем, защото сме на работа.

2026-03-03 • via Nuitee
Донка • couple • bg
8
Доволен клиент
Pros:

Отношение на персонала, чистичко, топличко, спа процедурите, басейните,храната

Cons:

Според нас липсва само релакс зона, където да си полегнеш след басейн

2026-02-25 • via Nuitee
G
Georgieva • couple • bg
10
2026-02-09 • via Nuitee