Balneo & SPA Hotel Aura

Hotels
8.7 (867 reviews)
25 Tsar Ivan Asen Str. , Velingrad , bg

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean spa and pool areas
Cons:
Room size issues
Limited food variety

Categories

Cleanliness
8.45
There were mixed reviews about cleanliness; some areas were noted to be satisfactory, but issues in room hygiene were mentioned.
Service
9.45
The staff were described as extremely friendly and attentive to guest needs.
Location
8.95
The location is convenient and quiet, providing a good environment for relaxation.
Room Quality
7.95
Some rooms were considered too small, and there were mentions of unpleasant odors.
Amenities
8.45
The spa and pool amenities received positive remarks, but complaints about the food variety were noted.
Value for Money
8.95
Overall value is perceived to be fair, though some items like drinks are considered overpriced.
Food and Beverage
8.45
The food was described as tasty and varied, but the breakfast offerings lacked sufficient variety.
Overall Experience
8.95
Despite some cons, the overall experience was rated positively with intentions to recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:01

Property Description

Luxurious Spa Centre: Indulge in relaxation at our spa centre offering a hot tub, sauna, and hot spring bath. Whether you prefer the indoor pool or the year-round outdoor pool, rejuvenation awaits at Balneo Hotel Aura.

Scenic Views: Wake up to breathtaking views of the mountains or the pool from select rooms. Each room is equipped with modern amenities including a flat-screen TV and a private bathroom for your comfort.

Convenient Amenities: Enjoy the convenience of free WiFi, 24-hour front desk service, and complimentary public parking. For recreation, engage in a game of table tennis or explore the area with bike rentals.

Experience serenity and comfort at Balneo Hotel Aura. Book your stay now for an unforgettable retreat.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 867 reviews
Cleanliness: 8.45
Service: 9.45
Location: 8.95
Room Quality: 7.95
Amenities: 8.45
Value for Money: 8.95
Food and Beverage: 8.45
Overall Experience: 8.95
A
Atanas • family_with_children • bg
7
Съотношението цена–качество е приемливо.
Pros:

Стаите са по-скоро малки, но са чисти и поддържани. Басейните също са напълно ОК и като цяло са в добро състояние.
Като цяло хотелът е добър вариант, ако търсите разумно съотношение между цена и качество.

Cons:

Добре е да знаете, че основните ястия на блок масата се сервират от служител на хотела. Това леко ограничава възможността сами да избирате какво и в какво количество да сложите в чинията си. За първи път попадам на подобен тип организация на блок маса. Салатите и десертите обаче са на самообслужване.

2026-09-05 • via Nuitee
D
Desislava • solo_traveller • bg
10
2026-09-05 • via Nuitee
M
Mila • solo_traveller • bg
10
2026-09-05 • via Nuitee
Петър • couple • bg
10
2026-08-31 • via Nuitee
E
Elena • couple • bg
10
Все было чудесно.
Pros:

Все

Cons:

Ничего

2026-08-30 • via Nuitee
V
Veneta • solo_traveller • bg
10
2026-08-30 • via Nuitee
Ангелов • couple • bg
10
2026-08-30 • via Nuitee
H
Heyya1 • solo_traveller • bg
9
2026-08-29 • via Nuitee
V
Velizar • family_with_children • bg
7
Great location, decent SPA, mid food
Pros:

The location was good, with a 5-15 minute walk to the different tourist locations at the city.
The room was big enough, had a working AC with a controller. The beds were comfy.
The pool was big and had a deeper side so it was usable and swimmable after the beginning where most people soak around.

Cons:

Some facilities weren't working well enough like the herb sauna, the hot tub and massage beds in the water.
The water didn't feel hot enough at most places. The food selection was more limited than what we're used to and the quality of some times was odd (more water, less meat, etc.)

2026-08-28 • via Nuitee
L
Ludmil • solo_traveller • de
6
2026-08-26 • via Nuitee
Петя • solo_traveller • bg
5
Pros:

Басейните са супер.

Cons:

По-нелюбезен персонал не сме срещали,базата е доста остаряла.

2026-08-26 • via Nuitee
R
Ramadan • couple • bg
10
2026-08-26 • via Nuitee
R
Rumenova • solo_traveller • bg
9
2026-08-25 • via Nuitee
Христина • solo_traveller • bg
10
2026-08-25 • via Nuitee
Стоянов • solo_traveller • bg
9
2026-08-24 • via Nuitee
I
Irina • couple • bg
9
2026-08-23 • via Nuitee
Георги • solo_traveller • bg
10
Валя Тодоров
Pros:

Всичко ми хареса, храната беше много вкусна !

2026-08-22 • via Nuitee
R
ROZALINA • couple • bg
10
Pros:

Чистотата. Отношението на персонала.От чистачката до рецепцията всички бяха услужливи и сърдечни.Спа процедурите.Наличието на фитнес.

Cons:

Нямам забележки. За всичко е помислено.Хотелът е 3 звезди и без претенции предлага наистина добро съотношение на качество и цена.

2026-08-19 • via Nuitee
Костова • solo_traveller • bg
5
Pros:

Имаше доста басейни...Храната като цяло не беше лоша. Стаята беше достатъчно голяма. Жените,които почистваха стаите бяха много любезни!

Cons:

Никаква подръжка!В стаите и коридорите на 2 пъти засякох хлебарки. Душовете при басейните бяха на разпадане! Предлага се закуска, обед и вечеря. Обядът не отидеш ли в 12часа (в самото начало) нещата свършват, а после чакаш и сервитьорите от 13:00 до 14:00 да си хапнат, че да те обслужат.Предвид, че обядът се води от 12 до 14 часа. Халати за деца имало само 2 в хотела. Общо взето съм най-потресена от това, че целият обслужващ персонал решава да обядва в едно и също време, преди да е приключил обяда като цяло!

2026-08-18 • via Nuitee
D
Dimitar • solo_traveller • bg
10
Всичко
Pros:

Всичко

Cons:

Всичко

2026-08-18 • via Nuitee