Riize Boutique Hotel Worcester Self Check-in City Centre

Hotels
7.6 (1274 reviews)
16 New Street , Worcester , gb
hello@riize.co.uk

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Facilities

Electric bicycle charging station
Non-smoking rooms
Room service
Terrace
Family rooms
Express check-in/check-out
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Allergy-free room
See all facilities

Review Highlights

Pros:
Good location
Tea & coffee facilities
Cons:
Poor cleanliness
Loud noises
Inadequate service

Categories

Cleanliness
5.28
Multiple reviews highlighted cleanliness issues such as dirty rooms, dust, stains, and unemptied bins.
Service
7.75
Some reviews noted poor communication and lack of response from staff regarding complaints.
Location
10
Consistently praised for being central and convenient.
Room Quality
7.24
Rooms were described as tired and in need of maintenance.
Amenities
8.27
Basic amenities like tea and coffee were mentioned, but overall upkeep was lacking.
Value for Money
6.73
Given the issues with cleanliness and service, value appears to be quite low.
Food and Beverage
8.28
Not mentioned directly; assumed average for this hotel tier.
Overall Experience
7.27
General sentiment was negative due to various issues impacting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:34

Property Description

Luxurious Accommodations
Experience comfort and style at RiizeRooms - a self check-in boutique hotel near Worcester Cathedral. Enjoy the modern convenience of a flat-screen TV in every room for your entertainment.

Convenient Location
Situated just 600 meters from Worcester City Council and Worcester Library - The Hive, our hotel offers easy access to local attractions. Explore the city with ease during your stay.

Accessibility
With Gloucestershire Airport only 33 km away, traveling to and from RiizeRooms is a breeze. Book your stay now and indulge in a relaxing getaway at our welcoming hotel.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 1274 reviews
Cleanliness: 5.28
Service: 7.75
Location: 10
Room Quality: 7.24
Amenities: 8.27
Value for Money: 6.73
Food and Beverage: 8.28
Overall Experience: 7.27
R
Robert • couple • gb
3
Avoid Avoid Avoid
Pros:

It was near the centre of town.

Cons:

First room we were given had no blind or frosted glass in the bathroom window and was overlooked by the building opposite who would be able to see you using the toilet and shower, that room was also filthy with dust and brown stains all over the carpet. The second room was better in that there was a blind in the bathroom, floor was stained though. There is a bar opposite and one underneath that play loud music until 2.30am and it is impossible to sleep. No working wi-fi and the TV didn't work either, the remote control provided being from a completely different make/model of TV. Bed was rock hard and shower only warmed up after 10 minutes.

2025-10-18 • via Nuitee
C
Conor • couple • gb
6
Serves a purpose.
Pros:

Good location.

Cons:

Cleanliness very poor, things broken in the room, pubic hair in the bed and shower. Lots of dented items and fixings. The photos hide a lot. Put a dampener on a birthday weekend.

2025-10-18 • via Nuitee
A
Anthony • couple • gb
1
2025-10-16 • via Nuitee
E
Emma • couple • gi
6
Pleasant
Pros:

Central location
Relatively quiet

Cons:

bins not emptied daily.
instructions on how to use the shower could be supplied.
wifi connection was intermittent

2025-10-16 • via Nuitee
J
Joanne • solo_traveller • gb
3
Pros:

Lovely and I have stayed before

Cons:

Dark on entry! The people staying in adjoining room where having loud sex!

2025-10-15 • via Nuitee
E
Emma • solo_traveller • gb
5
Noisy & place needs a refresh.
Pros:

Centrally located.
Good sized room.
Tea & coffee facilities in the room.

Cons:

Entrance poorly lit, struggled with the fob but luckily the guy in the laundrette helped me. Communal areas are dirty & need an overhaul. Room wasn’t that clean - tired, marks on duvet and shower head needed a clean. No blind so lights from street kept me awake as did the people in the pub next door (sometimes so loud I thought they were in my room!)

2025-10-13 • via Nuitee
K
Kathleen • solo_traveller • gb
2
would not recommend staying here until the property improves its communication and cleanliness!
Cons:

I had a very disappointing and stressful experience at Riize Boutique Hotel Worcester. I paid £25 for early check-in at 1:30pm but was not sent the room code or given access until 3:30pm. This completely defeated the purpose of paying for early check-in and caused a lot of unnecessary stress.

When I finally got into the room, it was not set up as requested (I had asked for a twin room) and it was not clean. There was a mouldy bottle of water in the fridge, and the tea and coffee provided were old and stale.

I tried to contact the property multiple times using the phone numbers provided on Booking.com, leaving voicemails and messages, but no one ever responded. There seems to be no reliable way of communicating with the property, which made an already stressful situation even worse.

After my stay, I contacted Riize directly and through Booking.com with evidence of my calls and messages, but Riize has continually denied responsibility and claimed I didn’t try to contact them. Their communication has been shocking and they’ve made no real effort to resolve the issue. Although the £25 early check-in fee was eventually refunded, the rest of the stay remains unresolved. (It's been over a month since the stay) this has left me feeling very frustrated with both the service and how my complaint has been handled.

Overall, my experience was frustrating, stressful, and far below what I expected. I would not recommend staying here until the property improves its communication, cleanliness, and accountability.

2025-10-11 • via Nuitee
Z
zoed • family_with_children • gb
2
2025-10-10 • via Nuitee
A
Abdel • solo_traveller • gb
1
Pros:

Very dirty

Cons:

Urine

2025-10-09 • via Nuitee
C
Cathy • family_with_children • ie
5
Adequate
Pros:

The decor was attractive and the bathroom was good. It’s in a central location in Worcester. Great if you are with friends and wanting a fun night out.

Cons:

There was noise from the bar next door until after midnight. The other residents returned late and were quite loud after a night out - the walls are very thin. The floor was uneven and the staircase quite steep with narrow steps.

2025-09-20 • via Nuitee
I
Ivan • couple • gb
7
2025-09-20 • via Nuitee
B
Brooke • family_with_children • au
8
Good position and comfy bed
Pros:

Good position and bed comfy

Cons:

Stairs

2025-09-18 • via Nuitee
• solo_traveller • gb
7
Pros:

Bed was comfy, shower hot

Cons:

No working wifi or tv on arrival. Took many messages and a full day to rectify the problem through a room change. No ability to talk to anybody directly.

2025-09-18 • via Nuitee
N
Nosisa • solo_traveller • gb
4
2025-09-18 • via Nuitee
K
Kathryn • solo_traveller • gb
8
2025-09-13 • via Nuitee
L
Lee • couple • gb
8
2025-09-12 • via Nuitee
M
Mr. Webster • solo_traveller • gb
2
Room door didn't open and terrible shower in shared Bathroom.
Cons:

I arrived to check in at 11:30pm, after collecting my key and heading to my room. The fob did not work on the door and would not open, it was late and I was tired and just wanted to get to bed. Nobody was there to help me so I went on the live chat for assistance and they sent me to manual codes for the door but both did not work. After about 15-20 minutes of trying things they gave me a code for the room downstairs. I paid for a Queen room and the alternative room downstairs had a much smaller bed that what I was expecting.

In the morning before checking out I went for a shower and must say it was terrible, although it was warm the pressure was non existent and I might as well have stood under a tap.

I have tried to speak to someone about a refund or some compensation but there is no communication coming back to me hence leaving this review, I would always give someone the chance to make it right before leaving a negative review.

But overall I was really disappointed with the experience and would stay clear.

2025-09-12 • via Nuitee
J
Juan Kotze • extended_group • gb
10
Pros:

Everything

2025-09-11 • via Nuitee
M
Matthew • extended_group • gb
8
2025-09-10 • via Nuitee
M
Meirion • couple • gb
5
Probably wouldn't book again
Pros:

Good breakfast and nicely furnished room. Good location and easy parking.

Cons:

No batteries in the TV remote, no Staff available on the 24/7 chat and no WiFi at the top of the building (Room 4), so not all as promised, and the rooms are not cheap when compared to a reasonable budget hotel where most things work and you can get hold of reception. Tried to get a response before putting review on, but owners obviously not too interested in the feedback.

2025-09-10 • via Nuitee