Phoenix Hotel

Hotels
7.9 (253 reviews)
Jalan Pekan Lama PT 13457-13460 TAMAN SUNGAI CHINDAI, JALAN PEKAN LAMA 18300 GUA MUSANG,KELANTAN , Gua Musang , my
phoenixhotel.gm@gmail.com

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Free

Facilities

Offsite parking discounted rates available
Air conditioning
Lift / Elevator
Soundproof rooms
Physical distancing rules followed
Cashless payment available
Fire extinguishers
Contactless check-in/check-out
Invoice provided
Smoke alarms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Availability of parking
Spacious rooms
Cons:
Limited parking
Expensive breakfast
Lack of spa services
Inconsistent breakfast service

Categories

Cleanliness
7.5
Guests mentioned cleanliness as a positive aspect, though some reviews indicated room for improvement.
Service
7.9
Service was generally appreciated, but wait times were a common complaint among some guests.
Location
8.3
The hotel's proximity to key landmarks and public transport was a highlight for many guests.
Room Quality
7.7
Rooms were generally described as spacious and comfortable, with occasional mentions of minor maintenance issues.
Amenities
7.2
Guests found the amenities satisfactory, with positive feedback on the gym and pool, despite some guests desiring spa services.
Value for Money
6.8
Opinions on pricing varied, with some guests feeling it was high relative to services, while others found it justified given the location.
Food and Beverage
7.3
Breakfast and restaurant services received positive feedback, though some guests suggested an increase in variety.
Overall Experience
7.8
Most guests had a positive experience and would recommend the hotel, although there were some mixed opinions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 04:15

Property Description

Convenient Amenities: Enjoy rooms with air conditioning, a kettle, free WiFi, and a flat-screen TV.

Delicious Breakfast Options: Start your day right with a choice of à la carte and Asian breakfast options every morning.

Helpful Reception Staff: Count on our reception to provide information and assistance for exploring the area.

Book your stay at Phoenix Hotel today for a comfortable and convenient experience!

Important information:

A damage deposit of MYR 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 253 reviews
Cleanliness: 7.5
Service: 7.9
Location: 8.3
Room Quality: 7.7
Amenities: 7.2
Value for Money: 6.8
Food and Beverage: 7.3
Overall Experience: 7.8
I
Irma • young couple • my
9
Superb
2025-06-18 • via Nuitee
M
Muhamad • solo traveller • my
8
Very good
2025-05-30 • via Nuitee
J
Jelli85 • review category business travellers • my
8
Very good
2025-05-29 • via Nuitee
S
Syahirah • review category business travellers • my
10
Exceptional
2025-05-19 • via Nuitee
S
Syed • young couple • my
6
Pleasant
2025-05-14 • via Nuitee
S
Sapinah • young couple • my
10
Exceptional
2025-05-10 • via Nuitee
Z
Zuraini • solo traveller • my
8
Very good
2025-05-07 • via Nuitee
T
Talib • review category business travellers • my
7
Good
Cons:

No breakfast reservation and iron service in the room.

2025-05-06 • via Nuitee
A
Abd • with friends • my
8
Very good
2025-05-04 • via Nuitee
A
Abu • review category business travellers • my
9
Superb
Pros:

Nice location. near to Masjid Tengku Razaleigh Hamzah

Cons:

still waiting for breakfast to be opened

2025-04-16 • via Nuitee
Y
Yee • review category business travellers • my
1
Bad
2025-04-15 • via Nuitee
A
Albukhary • family with young children • my
8
easy going
Pros:

Has available parking lot for customers and nearby many shops

2025-04-06 • via Nuitee
R
Ruslan • young couple • my
8
Very good
2025-04-01 • via Nuitee
N
Nur • young couple • my
10
Exceptional
2025-04-01 • via Nuitee
N
Norhayati • young couple • my
8
Dh repeat stay sini👍
Pros:

Location👍

2025-03-23 • via Nuitee
N
Nor • with friends • my
7
Good
Pros:

Availability of parking spaces.

Cons:

No breakfast provided.

2025-03-21 • via Nuitee
B
Burhanuddin • review category business travellers • my
9
Superb
2025-03-20 • via Nuitee
S
Stephen • young couple • my
6
Pleasant
2025-03-15 • via Nuitee
M
Mohamad • family with young children • my
9
Superb
2025-02-28 • via Nuitee
M
Mohamad • family with young children • my
9
Superb
2025-02-28 • via Nuitee