Best Western Plus Dunfermline Crossford Keavil House Hotel

Hotels
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Best Western Plus
7.7 (1585 reviews)
Main Street, Dunfermline , Dunfermline , gb

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Good pool facilities
Cons:
Cleanliness issues
Food quality
Service inconsistencies

Categories

Cleanliness
6.85
Several reviews mentioned cleanliness issues, specifically bathrooms and carpets.
Service
8.31
Mixed reviews; some staff were friendly and helpful, but service was sometimes lacking.
Location
8.85
Location generally received positive feedback, considered good for access.
Room Quality
7.31
Rooms were described with some positive aspects but also noted as dated or basic.
Amenities
7.84
Facilities like the pool were appreciated, although some were closed during the stay.
Value for Money
7.8
Value perception varied; some considered it reasonable while others found it lacking.
Food and Beverage
6.85
Multiple guests found food quality disappointing, especially during breakfast.
Overall Experience
7.82
The overall sentiment was mixed, with enjoyable elements but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 13:08

Property Description

Luxury Health and Leisure Spa
Indulge in relaxation at the impressive Picture of Health Club and Spa with an indoor pool, hot tub, sauna, steam room, and a modern gym. Enjoy exercise classes and rejuvenate your senses in this luxurious setting.

Award-Winning Restaurant
Savor the flavors of Scotland at the Botanist Restaurant, offering a modern Scottish menu and a diverse wine selection. Start your day with delicious breakfasts and end it with a delightful Sunday roast, all within the comfort of the hotel.

Convenient Location
Located just a short walk from Dunfermline Golf Club and surrounded by private wooded grounds, Best Western Plus Keavil House Hotel offers a peaceful retreat. Explore the historic sites of Dunfermline and easily access Edinburgh and Inverkeithing for more adventures.

Book your stay at Best Western Plus Keavil House for a perfect blend of luxury, convenience, and culinary delights.

Important information:

Please note children's beds and cots can only be accommodated in the Executive Rooms, subject to availability.
Please note the following Group and long stay Policies:
- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking
- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking
This payment is nonrefundable and nontransferable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 13 years old stay for free when using an available extra bed.
    Children from 14 years old to 15 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1585 reviews
Cleanliness: 6.85
Service: 8.31
Location: 8.85
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 6.85
Overall Experience: 7.82
L
Lorraine • solo_traveller • gb
8
Pros:

2nd stay with my dog had a much better room this time (26) had the chicken ceaser salad from the restaurant and was superb

Cons:

Can be noisy due to doors slamming

2026-06-19 • via Nuitee
W
Weston • couple • gb
7
Pros:

Breakfast was lovely

2026-06-18 • via Nuitee
A
Angie • solo_traveller • gb
10
Cons:

The shower head was broken

2026-06-18 • via Nuitee
A
Anetta • solo_traveller • hu
10
Lovely Spa days
Pros:

We had a lovely time with my Mum. The Spa facilities were great as always:)

Cons:

N/A

2026-06-18 • via Nuitee
J
Jamie • solo_traveller • gb
7
Pros:

Gorgeous surroundings, pleasant

2026-06-18 • via Nuitee
J
Jacqui Salmond • solo_traveller • gb
4
2026-06-17 • via Nuitee
A
Adam • couple • gb
2
2026-06-17 • via Nuitee
L
Lorraine • solo_traveller • gb
5
Pros:

Took my little dog with me and had a door directly to the garden which was very convenient and a ground floor room

Cons:

The hotel wasn't expecting me to be bringing my dog which I had previously messaged and had a response from the reception to say that was good. Had to wait 30mins for a room to be allocated which to be honest was clean but is in definate need of and upgrade/refurbishment as window catch was broken and carpet tatty

2026-06-15 • via Nuitee
B
Brady • solo_traveller • gb
10
Pros:

We like how wonderful the place is outside and in the staff are brilliant and there is nothing to fault breakfast is amazing and this time we also brought our furry friend along too he even enjoyed every minute off it We have been a hand full of times now and will always return on the weekends, there is also so much to do near by including the health suit 2 second away in the car park, lots of wild life to see all around love this place

Cons:

I'm such a cold person sometimes there hasn't been a raidtor working but staff has always provided a heater for the room witch is amazing

2026-06-14 • via Nuitee
A
Alexandra • family_with_children • gb
1
Awful
Pros:

Worst hotel we’ve stayed in

Cons:

We asked for a cot bed with the room which was approved prior to the stay. When we got to the room it was missing, we went to the reception to ask for a cot bed. When a cot bed finally showed up it was a stand with no mattress, handed to us very unceremoniously by Courtney. We raised it had no bottom/mattress in it as an issue and Courtney was sent back up to the room with a blanket for which we were told it was a mattress! When we challenged this we were then told mattresses are not given as they are a safety issue, again we pushed back it was clear there was no mattress for the cot in the hotel and the room hadn’t been prepared appropriately for our stay. I asked to speak to a manager, Courtney came back up to the room and instead of bringing a mattress told us our 11 month year old could sleep on a couple of extra pillows for which in itself is a health and safety risk! There is no training in place clearly for health and safety risk testing.

I went down to the reception and spoke with Christopher who agreed our experience had been severely lacking. He went to another hotel to get a cot bed and mattress and showed up at 10:30pm with what should have been there in the room in the first place. A cot bed with a mattress and a clean sheet and blanket for our baby. He promised a full refund for our experience for which we agreed. It is now 2 weeks since we stayed at hotel and no refund nor a full investigation into what occurred nor apology. This is the poorest hotel you could stay in. Staff have no training and there is no leadership.

2026-06-13 • via Nuitee
J
Jock Robertson • solo_traveller • au
8
Country retreat with character.
Pros:

The general atmosphere of the hotel is cosy and comfortable.
Breakfasts are generous, with good variety.

Cons:

The room we booked was at the farthest end of the hotel, meaning a lengthy....and I mean lengthy, walk to and from reception and breakfast. I would not have selected this room type had I known this.
Front of house staff (other than Isabel on Reception) could do with some training in greeting and serving clients. It doesn't take much effort, and the sense of being valued goes a long way.

2026-06-13 • via Nuitee
B
bernardo • extended_group • il
4
Bad
Pros:

The room

Cons:

We r over 70 yars old and were in room 47.. a lot if stears a no one helped us with the suitcases

No enough food and the service during the breakfast was bad

The service in recepción was catastrophic

2026-06-13 • via Nuitee
G
Gurr • solo_traveller • gb
8
Nice stayover
Pros:

I like this hotel. Have been twice. The room was nice, and clean. The pool was lovely.
The breakfast was OK.

Cons:

Couldn't get online. Problems with WIFI

2026-06-10 • via Nuitee
S
Steele • solo_traveller • gb
8
Pros:

Staff super helpful

Cons:

It was all fine

2026-06-10 • via Nuitee
A
Ann • couple • gb
8
Pleasant, conveniently located hotel. Ideal for a couple of nights.
Pros:

The room. Food - good choice for meals and very good breakfast choice. Staff were pleasant and helpful. They moved us to another room, which was an upgrade at no extra cost.

Cons:

Taps and plumbing in our first room were a problem, but we were moved to a better room along with their apologies

2026-06-06 • via Nuitee
S
Suzanne • family_with_children • gb
4
Fairly good but the room situation was bad
Pros:

Food portion's were good and so was the food, good leisure facilities.

Cons:

My room was right above a boiler room and I was told it would go off at 10 but it didn’t it lasted all night and it was extremely loud that I couldn’t get to sleep, I phoned twice at midnight and no one answered and they claim it to be a 24 hour reception. However I’m guessing not all rooms have a boiler room above them so other from that the room was nice.

2026-06-04 • via Nuitee
R
Richardson • solo_traveller • gb
4
Pros:

Location for knickhill race circuit. The spa facilities.

Cons:

Hotel.is very dated
Rooms even more so. Our room the furniture was all sticky. The bathroom didnt smell like had been cleaned. The taps were loose on the sink.
The food was awful. We both had beef burger £20 each for a crispy burned burger.some lettuce. And a few chips. No mayonnaise was available when I asked.
Breakfast was even worse. Trays in the buffet were lying empty or with dregs of stale food.

2026-06-04 • via Nuitee
D
Duri • family_with_children • ch
6
2026-06-03 • via Nuitee
R
Rob • couple • nl
8
2026-06-02 • via Nuitee
M
Mark • solo_traveller • gb
5
Pros:

Staff friendly, homely feel

Cons:

TV, heating and cold tap didn't work

2026-06-02 • via Nuitee