Best Western Plus Dunfermline Crossford Keavil House Hotel

Wifi non existent

La nourriture de l'hôtel n'est pas à la hauteur du lieu! Nous avons trouvé la nourriture très moyenne, le prix est trop élevépour ce que c'est! C'est très dommage!

The bathroom could do with being a bit newer

Staff were friendly and helpful except the dining room waiters for dinner were useless. We were left for ages before our order was taken. They forgot to bring drinks and we had finished our meal and still didn’t get water. Thevwaiters were polite enough but just couldn’t cope even though it wasn’t that busy. One did say he was having problems with the chef.
Our first room was small but adequate but when I reported the TV remote didn’t work a member of staff came and tried a few things and it still didn’t work. He suggested a move which we accepted. It was a lovely room with a four poster bed. Unfortunately the room became so hot we couldn’t sleep. The window was locked even though it had the restrictions.
Breakfast was okay.

Restaurant was not great, average dinner and one morning the chef hadn’t turned up so no breakfast except toast

Extremely limited where ai could sit with my dog in the public areas to eat. And, not permitted to leave my dog in my room whilst I ate.

I had no remote for my TV when I arrived, then went to phone reception to tell them this and I realised that I didn't have a phone in my room to phone reception. There was no hotel information either regarding, pool times, checking out times or even about the restaurant menu, because if they did have a menu I would have ordered a takeout! When I arrived at the restaurant there were only 2 other couples dining. When I looked at the menu, I realised why!! Only 3 choices for starter, main and dessert... I only wanted a main and they had Fish, Pie or burger!! None of these I would have chosen but I was so hungry I ordered the Chicken and mushroom pie with carrots, broccoli and mash.. it was just warm and the veg looked limp and old.. the gravy was super rich and not something you have at 7pm at night. I also forgot my charger and they had no USB port in the room so I asked the receptionist if she had one is there anywhere to buy one? She told me there was a convenient store called Greens down the road but wasn't forthcoming with directions, even though she knew I wasn't from around here.. so I did find the store luckily and I ended up buying gavison for my raging heartburn from the pie..

Just a small challenge. The room was beautiful but upstairs which my elderly Mum found a bit challenging.

El baño y la habitación antigua, desayuno poco variado, y poco adaptado para familias, es más un hotel de la tercera edad.

Le breakfast du deuxième matin, arrivé dans les premiers, après de nombreux touristes étrangers tout de même. Rien n'était prêt presque 45 min après l'horaire dite "d'ouverture". Décevant nous n'avons pas profité d'une prestation qui n'est pas forcément incluse dans toutes les réservations.

We booked a double room we knew it would be small which was fine, the room was nothing like the pictures at all, it was a cold unwelcoming room that was very basic, compared to what they advertised.
The toilet seemed to have a problem flushing toilet paper also.

I went down to reception and explained that I was not happy with the room as it was not anything like what it was advertised and the issue with the toilet. I was far from happy paying what I did for it.

We were offered an upgrade which was more inviting,
The duvet cover was ripped.
The shower was warm and the shower curtain had mould on it

I use to live in fife and use to be a member at the leisure side of the kevil and always thought it was a lovely place so when visiting friends we booked there for a treat - the upgraded room which we seriously appreciated as the other option I would have requested was a refund,

the walls in both bedrooms seemed to be bare I would recommend looking at wellwood manor in Pitlochry to see how they dress a smaller room to make it look inviting.
I and another guest seemed to trip a bit in a couple of different places walking to the bedrooms so maybe something to look at and resolve.

The buffet area for breakfast is small which meant food had to be refilled frequently which some guests found frustrating.

Lack of bathrobes to go to the pool in.most hotels with pools have robes in the bedrooms.

Shower was cold
Net was hanging off window
Overpriced food in bistro