Best Western Plus Dunfermline Crossford Keavil House Hotel

Hotels
Best Western Plus
7.7 (1619 reviews)
Main Street, Dunfermline , Dunfermline , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Good pool facilities
Cons:
Cleanliness issues
Food quality
Service inconsistencies

Categories

Cleanliness
6.85
Several reviews mentioned cleanliness issues, specifically bathrooms and carpets.
Service
8.31
Mixed reviews; some staff were friendly and helpful, but service was sometimes lacking.
Location
8.85
Location generally received positive feedback, considered good for access.
Room Quality
7.31
Rooms were described with some positive aspects but also noted as dated or basic.
Amenities
7.84
Facilities like the pool were appreciated, although some were closed during the stay.
Value for Money
7.8
Value perception varied; some considered it reasonable while others found it lacking.
Food and Beverage
6.85
Multiple guests found food quality disappointing, especially during breakfast.
Overall Experience
7.82
The overall sentiment was mixed, with enjoyable elements but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 13:08

Property Description

Luxury Health and Leisure Spa
Indulge in relaxation at the impressive Picture of Health Club and Spa with an indoor pool, hot tub, sauna, steam room, and a modern gym. Enjoy exercise classes and rejuvenate your senses in this luxurious setting.

Award-Winning Restaurant
Savor the flavors of Scotland at the Botanist Restaurant, offering a modern Scottish menu and a diverse wine selection. Start your day with delicious breakfasts and end it with a delightful Sunday roast, all within the comfort of the hotel.

Convenient Location
Located just a short walk from Dunfermline Golf Club and surrounded by private wooded grounds, Best Western Plus Keavil House Hotel offers a peaceful retreat. Explore the historic sites of Dunfermline and easily access Edinburgh and Inverkeithing for more adventures.

Book your stay at Best Western Plus Keavil House for a perfect blend of luxury, convenience, and culinary delights.

Important information:

Please note children's beds and cots can only be accommodated in the Executive Rooms, subject to availability.
Please note the following Group and long stay Policies:
- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking
- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking
This payment is nonrefundable and nontransferable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 13 years old stay for free when using an available extra bed.
    Children from 14 years old to 15 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1619 reviews
Cleanliness: 6.85
Service: 8.31
Location: 8.85
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 6.85
Overall Experience: 7.82
M
Melhus solo_traveller no
4
Ikke et firestjerners hotel.
Pros:

Rolig og stille omgivelser.

Cons:

Varme rom med vanskeligheter for å lufte. Det meste på hotellet virket slitt.
Helt katastrofal frokost. Så vidt noen skiver frukt å få tak i. Ferdig oppskjært brød og lite pålegg. For den som ikke liker tradisjonell skotsk frokost, var det helt krise. Små endringer i frokosten ville ha vært et enormt pluss. Virket som om hotellet gikk på sparebluss.

2026-07-18 via Nuitee
A
Audrey Valenti solo_traveller fr
10
Pros:

Chambre simple et confortable.
Le petit-déjeuner est très bien avev différentes options.

Cons:

Equipment vieillissant pour la salle de bain

2026-07-18 via Nuitee
W
Weihrauch solo_traveller de
3
Pros:

Das Personal war sehr freundlich und hilfsbereit.

Cons:

Das Zimmer selbst war mangelhaft. Der Safe ließ sich nicht öffnen, eines der Einzelbetten war instabil, von den zwei Fernsehern konnte nur einer eingeschaltet werden, die Zimmertür ließ sich nicht abschließen und das Fenster nicht schließen. Einen Kühlschrank gab es nicht. Der Handtuchheizer blieb während unseres Aufenthaltes kalt. Das Zimmer war einigermaßen sauber, wenngleich verwohnt.
Das Schwimmbad ist ausreichend groß, es gibt ein kleines Babybecken. Die Benutzung des Spa-Bereichs (Sauna, Dampfbad, Whirlpool) ist erst ab 18 Jahren gestattet. Schwimmbad und Spa-Bereich sind recht sauber.
Das Frühstück war selbst nach britischem Standard überschaubar.

2026-07-17 via Nuitee
J
Julie couple gb
6
Was ok
Pros:

Peaceful and quiet

Cons:

Waiting time for room to be ready

2026-07-17 via Nuitee
A
Alberto solo_traveller es
7
Buenas instalaciones. Falta de mantenimiento y limpieza de habitaciones.
Pros:

Ubicación, entorno verde, amplitud.

Cons:

El grifo de agua fría del lavabo habitación 30 está obturado y casi no sale agua.
Desde el jueves hasta el lunes, 5 días y 4 noches, no hubo servicio de habitaciones. No recogieron las bolsas de basura, ni limpiaron baños ni cambiaron toallas. No entraron a ninguna de las 3 habitaciones que teníamos contratadas.

2026-07-17 via Nuitee
J
Julian Dale couple gb
10
Excellent stay.
Pros:

The peace and quiet of the location of the hotel. The wellbeing centre is awesome.
The food and drinks are reasonably priced, and the service is impeccable.
Most of the staff is friendly and very helpful.
We had an issue with the order, with the evening meal, due to short staff, and lack of communication. The staff dealt with the problem, efficiently and to our satisfaction, and they more than compensated for their error, and couldn't be more helpful and apologetic. We were more than satisfied with the way, the issue was handled.

Cons:

In our experience, the toilet pressure is less than desirable, but it didn't affect our excellent stay.

2026-07-16 via Nuitee
L
lee solo_traveller gb
7
Pros:

Close to where we needed to be clean as could be staff friendly

2026-07-14 via Nuitee
B
Brady solo_traveller gb
10
2026-07-13 via Nuitee
T
Thomas family_with_children gb
1
Some good staff, some poor, disinterested generally. Will not return.
Pros:

Room was nice

Cons:

Toilet non functional and not attended to during period of stay despite multiple reports to staff. TV problem added to disappointment.

2026-07-13 via Nuitee
J
Julie couple gb
4
Lovely location and grounds but 2* maybe 3* at best
Pros:

Stunning location and grounds

Cons:

Dated, worn, tatty

2026-07-13 via Nuitee
M
Michael solo_traveller gb
7
2026-07-11 via Nuitee
I
Ignotas couple gb
8
2026-07-10 via Nuitee
J
Jessica couple gb
9
Short stay at a relaxing oasis. Great for dogs
Pros:

Great for dogs. Lovely staff
Our room opened right onto the gardens

Cons:

Some parts of the garden had litter

2026-07-09 via Nuitee
P
patricia solo_traveller es
10
2026-07-09 via Nuitee
M
Michael couple gb
9
Very comfortable stay.
Pros:

Very nice setting, room very clean and comfortable.

Cons:

Towels in the room would have been good, had to ask at reception for these.

2026-07-08 via Nuitee
M
Marco family_with_children it
1
Non è mai iniziato e nonostante la segnalazione a Booking, ancora aspetto di essere rimborsata !
Pros:

Nulla, dal momento che all’arrivo senza alcun preavviso e senza nemmeno scusarsi ci hanno comunicato che non avevano le camere disponibili ( prenotate un anno prima) e senza sapere nulla ci hanno dirottato su un altro hotel di categoria inferiore e senza colazione inclusa. Un vero incubo!

Cons:

La scortesia, la strafottenza e la scorrettezza.

2026-07-07 via Nuitee
G
Graeme solo_traveller gb
7
2026-07-03 via Nuitee
K
Kathryn family_with_children gb
4
Disappointing
Pros:

Free parking

Cons:

We waited a long time at reception to be checked in (the person on duty was away trying to find the owner of a van blocking a coach)
The decor is worn/dated
The hotel was very noisy due to the presence of a school group
The menu choices for dinner were limited and the quality was not good value for money
Serving staff were disinterested and unresponsive e.g. didn't bring water with dinner, despite being asked 3 times.

2026-07-03 via Nuitee
L
Laura couple gb
6
2026-07-03 via Nuitee
H
Hajar couple fi
10
2026-07-01 via Nuitee