Best Western Plus Dunfermline Crossford Keavil House Hotel

Hotels
Compass Hospitality
7.7 (1639 reviews)
Main Street, Dunfermline , Dunfermline , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Nice location
Good pool facilities
Cons:
Cleanliness issues
Food quality
Service inconsistencies

Categories

Cleanliness
6.85
Several reviews mentioned cleanliness issues, specifically bathrooms and carpets.
Service
8.31
Mixed reviews; some staff were friendly and helpful, but service was sometimes lacking.
Location
8.85
Location generally received positive feedback, considered good for access.
Room Quality
7.31
Rooms were described with some positive aspects but also noted as dated or basic.
Amenities
7.84
Facilities like the pool were appreciated, although some were closed during the stay.
Value for Money
7.8
Value perception varied; some considered it reasonable while others found it lacking.
Food and Beverage
6.85
Multiple guests found food quality disappointing, especially during breakfast.
Overall Experience
7.82
The overall sentiment was mixed, with enjoyable elements but significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-01 13:08

Property Description

Luxury Health and Leisure Spa
Indulge in relaxation at the impressive Picture of Health Club and Spa with an indoor pool, hot tub, sauna, steam room, and a modern gym. Enjoy exercise classes and rejuvenate your senses in this luxurious setting.

Award-Winning Restaurant
Savor the flavors of Scotland at the Botanist Restaurant, offering a modern Scottish menu and a diverse wine selection. Start your day with delicious breakfasts and end it with a delightful Sunday roast, all within the comfort of the hotel.

Convenient Location
Located just a short walk from Dunfermline Golf Club and surrounded by private wooded grounds, Best Western Plus Keavil House Hotel offers a peaceful retreat. Explore the historic sites of Dunfermline and easily access Edinburgh and Inverkeithing for more adventures.

Book your stay at Best Western Plus Keavil House for a perfect blend of luxury, convenience, and culinary delights.

Important information:

Please note children's beds and cots can only be accommodated in the Executive Rooms, subject to availability.
Please note the following Group and long stay Policies:
- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking
- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking
This payment is nonrefundable and nontransferable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 1639 reviews
Cleanliness: 6.85
Service: 8.31
Location: 8.85
Room Quality: 7.31
Amenities: 7.84
Value for Money: 7.8
Food and Beverage: 6.85
Overall Experience: 7.82
J
john solo_traveller gb
7
2026-08-08 via Nuitee
F
Fiona couple gb
3
2026-08-08 via Nuitee
Y
Yvonne Peerless solo_traveller gb
10
2026-08-07 via Nuitee
F
Fadil family_with_children nl
4
Viel erg tegen!
Pros:

De bedden waren comfortabel

Cons:

Het hotel en onze kamer was verouderd, slecht onderhouden en heel vies (oa zwarte vlekken in de vloerbedekking, schimmel in de douche). Het ontbijt was matig voor een 4-sterren hotel en in het restaurant viel zowel de keuze (maar 3 gerechten om uit te kiezen) alsook de kwaliteit tegen.

2026-08-07 via Nuitee
A
Alexander couple gb
7
Short stay - good location
Pros:

Location

Cons:

Needs upgrade

2026-08-06 via Nuitee
M
Mr.Banadics solo_traveller hu
7
Pros:

- Szép helyen van a szállás
- Választékos, finom reggeli
- Kényelmes ágy

Cons:

- Az ablakot nem lehet becsukni, mert a zárszerkezet el van törve! Régóta, mert az egész ablak körül tele van állatokkal.
- Az éjjeliszekrények ás az asztalokon vastagon állt a por!
- Az erkélyajtót nem lehet bezárni, csak egy lánc van rajta
- A fürdőszobában a kád felett, nincs világítás
- A WC papír tartó törött, ezért nincs
- A szobánk mellett, volt egy másik szoba, ami gépház lehetett, mert egész nap, ki-be kapcsolt és zavaróan hangosan búgott valami, még éjszaka is!

Tehát, ez a szálloda: nagyon messze van a 4 csillagtól, és ennyi pénzt nem ért!

2026-08-06 via Nuitee
T
Thomas couple at
10
2026-08-02 via Nuitee
E
Emily couple gb
10
Good value for money , would stay again.
Pros:

Very clean spacious hotel , loved you could use the facilities e.g swimming sauna gym ( didn’t personally use ) comfy bed , helpful staff , good food. Highly recommended.

Cons:

Nothing.

2026-07-25 via Nuitee
P
Philippa couple gb
5
2026-07-24 via Nuitee
T
Taylor solo_traveller gb
6
2026-07-24 via Nuitee
F
Fiona couple gb
8
Pros:

Lovely and clean hotel, comfy bed. Lovely leisure facilities and friendly staff!

Cons:

The flush on the toilet was very poor and the pillows weren't the best.

2026-07-24 via Nuitee
C
Christopher couple de
3
Very disappointing
Pros:

Hotel is in good location, nice grounds and gardens. Decent gym / sauna / pool included in room price.

Cons:

I stayed seven nights here in July 2026 as part of a family visit and holiday to Scotland (4 nights, then 1 week away in different location, then another 3 night stay), booked and paid for months in advance.
When I arrived late afternoon, ahead of my first stay I immediately informed reception that my room had a non-functioning toilet flusher. Hotel was fully booked, so when I complained, I was told to simply close the lid after using the toilet for the remainder of the day and night as they had no one on site to fix it! I didn´t accept this so was reluctantly given another room from a no-show booking, with the threat of having to move room again if they could not reshuffle future bookings.
The room was ok, but it turns out the hotel has a policy of only cleaning/servicing the rooms on a 3 day basis. We were only told this after requesting more toilet paper after the 3rd night. On arriving late back to the room on the 4th day we were locked out of our room (room key was presumably programmed for the original room booking and not changed for us). When we were finally granted entry to our room, it was not cleaned or serviced, so 4 day old towels.

I was reluctant to come back for the 2nd phase of our stay, but since it was already paid for I had to give it another chance. However, the issues contnued. The room was not clean - small paper remnants from the supplied tea/coffee provisions on the carpet, old blood stains on the wooden panelling in the bathroom (see pics). This hotel has clear issues with cleaning frequency and quality.

However, I will not give this place another chance. The catalogue of issues is simply not acceptable for a 4-star hotel.

2026-07-24 via Nuitee
L
Laura solo_traveller gb
10
Worth a visit. And would book again.
Pros:

The grounds and facilities were amazing. The bar and restaurant staff were very friendly. The leisure facilities were amazing and quiet during our use. The leisure centre sorted out a massage appointment with little notice and it wasn't a problem for them. The size of the room was very surprising and unexpected (2 adults and 11 year old had a double bed and 2 singles in a large family room...very spacious!) and we got a bath. Parking is free. And there is a convenience store within walking distance.

Cons:

The reception staff werent very attentive. The carpet and a wall in the room was stained. There was no air con so got a little warm. There are better deals to be had which aren't well advertised...we learnt some guests got much more for their money including an evening meal and drinks for cheaper than we paid for a standard night stay. We will just have to do better research outside of Booking.com

2026-07-24 via Nuitee
G
Gail couple gb
1
Unhappy staff ,rooms and no breakfast left chef refusing to cook
Pros:

Hotel pool

Cons:

Everything

2026-07-21 via Nuitee
T
TRACEY couple gb
7
We arrived late so didn’t get much use out the spa
Pros:

The room had its own door out to the garden loved it x

Cons:

Wasn’t very clean in the bathroom

2026-07-21 via Nuitee
A
Alison solo_traveller gb
6
2026-07-21 via Nuitee
R
Raymond solo_traveller gb
7
Disappointed
Pros:

Large grounds, comfortable bed.

Cons:

Lack of dressing gowns and slippers that should have been in the room, poor signal to television so couldn't watch it. Following morning we went for breakfast and gave our room number and that was it, no good morning, no table seating, so we just found a table and helped ourselves. On returning to the room I was going to have a walk in the garden only to discover our door to the garden had been unlocked since we arrived, so all night and while we were at breakfast with our things in the room. At the price I paid for the room I expected better.

2026-07-19 via Nuitee
A
Audrey Valenti solo_traveller fr
10
Pros:

Chambre simple et confortable.
Le petit-déjeuner est très bien avev différentes options.

Cons:

Equipment vieillissant pour la salle de bain

2026-07-18 via Nuitee
M
Melhus solo_traveller no
4
Ikke et firestjerners hotel.
Pros:

Rolig og stille omgivelser.

Cons:

Varme rom med vanskeligheter for å lufte. Det meste på hotellet virket slitt.
Helt katastrofal frokost. Så vidt noen skiver frukt å få tak i. Ferdig oppskjært brød og lite pålegg. For den som ikke liker tradisjonell skotsk frokost, var det helt krise. Små endringer i frokosten ville ha vært et enormt pluss. Virket som om hotellet gikk på sparebluss.

2026-07-18 via Nuitee
A
Alberto solo_traveller es
7
Buenas instalaciones. Falta de mantenimiento y limpieza de habitaciones.
Pros:

Ubicación, entorno verde, amplitud.

Cons:

El grifo de agua fría del lavabo habitación 30 está obturado y casi no sale agua.
Desde el jueves hasta el lunes, 5 días y 4 noches, no hubo servicio de habitaciones. No recogieron las bolsas de basura, ni limpiaron baños ni cambiaron toallas. No entraron a ninguna de las 3 habitaciones que teníamos contratadas.

2026-07-17 via Nuitee