The Hugo - Hotel Concept Canterbury

Hotels
8.7 (1151 reviews)
19 St Peters Street , Canterbury , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Comfortable and clean rooms
Great location
Cons:
Noise from adjacent rooms
Room size could be larger

Categories

Cleanliness
8.55
Clean and very tidy appearance, with an immaculate bathroom, but noise from neighbors affected perception.
Service
9.05
Ben was very accommodating and responded promptly to messages.
Location
9.05
Superbly located for the centre, close to lots of parking, restaurants, and attractions.
Room Quality
8.55
Very comfortable with a modern design, but some issues with noise and small room sizes.
Amenities
8.55
Great coffee machine and thoughtful extras like brioche and fresh milk.
Value for Money
8.55
Excellent value with comfortable accommodations and convenient location.
Food and Beverage
8.55
Nice addition of snacks and coffee, but could offer more variety of tea.
Overall Experience
8.75
A very enjoyable stay with great accommodations and friendly service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:08

Property Description

Luxurious Accommodation
Experience the epitome of luxury at The Hugo - Hotel Concept Canterbury, where every room is designed with BoConcept furnishings and Temple Spa toiletries. Enjoy city views and air-conditioning in select units, ensuring a comfortable stay.

Prime Location
Conveniently situated on Canterbury High Street, our hotel is a stone's throw away from major attractions like Canterbury Cathedral, the University of Kent, and The Marlowe Theatre. Immerse yourself in the vibrant atmosphere of Peter’s Street, surrounded by independent shops, restaurants, and nightlife options.

Nearby Attractions
Explore the wildlife at Howletts Wild Animal Park and Howletts Zoo, both just a short distance from our hotel. With London Southend Airport within easy reach, your travel convenience is guaranteed.

Book your stay at The Hugo - Hotel Concept Canterbury now and indulge in a truly unforgettable experience.

Important information:

Parking is available off-site and may be chargeable. Please contact the property for more information at least 24 hours before arrival.

Please note The Hugo has no reception. Details about check-in will be sent to guests by the property prior to arrival.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1151 reviews
Cleanliness: 8.55
Service: 9.05
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.75
L
Luiza • couple • gb
9
2026-05-15 • via Nuitee
W
Werner • couple • de
10
Tolles Appartement zum attraktiven Preis.
Pros:

Sehr gepflegte saubere neue Ausstattung. Die Lage war sehr zentral, direkt im Zentrum und im Stadtleben. Die online-Kommunikation war sehr gut. Diese Unterkunft ist sehr zu empfehlen.

2026-05-14 • via Nuitee
T
Terence • family_with_children • gb
8
Great
Cons:

Noise from outside the pubs next door till about 2am

2026-05-13 • via Nuitee
N
Nicole • solo_traveller • de
7
Pros:

Die Lage war super, Check inn easy

Cons:

Sehr hellhörig, nebenan einige Pubs, dadurch laute Musik und viel Lärm bis spät nachts. Muss man wissen!

2026-05-11 • via Nuitee
Z
zangeres zonder naam • solo_traveller • lu
8
Small room in the center of Canterbury
Pros:

Central location, easy check in, comfortable bed in a quiet room.

Cons:

There was no availability to leave our luggage for a few hours, so we needed to arrange for some storage, which significantly increased the price of our stay.

2026-05-10 • via Nuitee
S
Shiladitya • family_with_children • gb
7
2026-05-10 • via Nuitee
D
Deniz • couple • gb
10
2026-05-10 • via Nuitee
K
Karen • family_with_children • gb
10
Great location, everything you need
Pros:

Very clean, good size great location. Nice touch leaving a few necessities for our arrival.

Cons:

Nothing. It was above a disco bar which shut at 12. But we were out so I don't know if it would have been loud. But the you are sleeping two floors up from the bar.

2026-05-08 • via Nuitee
Z
Zoe • couple • gb
7
A good Location, easy access, lacking non-trendy basics (tea)
Pros:

The bed was really comfortable and it was very clean

Cons:

Room very small and no facilities for a cup of tea, just a pod coffee machine which is no good when you don't drink it!

2026-05-03 • via Nuitee
J
Juan • solo_traveller • it
10
Pros:

Location can't be better. Easy to find and get in. All was clean and tidy.

2026-05-02 • via Nuitee
M
mark • solo_traveller • gb
10
Easy comfortable and well located
Pros:

Location is fab. Not staffed but super easy to access. The room was very comfortable and a nice space. Fab shower. Great pick for when visiting Canterbury.

Cons:

No dislikes

2026-04-29 • via Nuitee
N
Nora • solo_traveller • ie
8
Pros:

The hotel is located right in the centre.

Cons:

My room had a very strong cigarette smell, likely from the pub below it. They offered to clean the room again, which did not help the pervasive smell, but I appreciated the effort.

2026-04-28 • via Nuitee
K
Kruklis • couple • gb
5
Pros:

Nice location easy access

Cons:

Floors were dirty, surfaces were dirty

2026-04-27 • via Nuitee
C
Christophe • family_with_children • be
3
Bruyant
Pros:

Centralité

Cons:

Le bruit le soir jusque tard etait infrrnal a cause du pub a coté. Et le bruit tot le matin des machines qui nettoyaient la rue. Les boules Quies mises a disposition dans le tiroir n'ont pas suffi a rendre la nuit supportable. Dommage car pour le reste, l'appartement est beau et propre. J'imagine qu'il faut mieux choisir son jour. Nous y etions un samedi soir... 🫤.

2026-04-27 • via Nuitee
C
Carol • couple • gb
10
Very enjoyable. A great find
Pros:

Central position, quiet, very clean, toiletries

Cons:

N/A

2026-04-22 • via Nuitee
• couple • gb
8
2026-04-22 • via Nuitee
M
Martin • family_with_children • de
9
Perfekte Übernachtungsmöglichkeit in Mitten von Canterbury
Pros:

Zum zweiten Mal haben wir die Übernachtung in Canterbury gewählt. Top Lage! Perfekt für einen Aufenthalt mit der Familie. Für das Frühstück stand Milch und Saft im Kühlschrank bereit. Kaffee, Tee waren vorhanden. Saubere Wohnung.

Cons:

Es war alles zu unserer Zufriedenheit

2026-04-20 • via Nuitee
C
Cara • couple • gb
9
Great apartment in central location. Will definitely be returning!
Pros:

Amazing, central location. Spacious bedrooms & comfortable living space. Thoughtful hamper with kettle chips, orange juice, pastries, tea & coffee & milk provided.

Cons:

Some of the decor was a bit tired in areas, but that’s a very minor criticism.

2026-04-20 • via Nuitee
M
Matt • couple • gb
10
Excellent room and location. A real warmth about the place.
Pros:

Perfect location. Wonderful room and bathroom. Felt very homely.

2026-04-17 • via Nuitee
B
Beverley • couple • gb
8
Excellent Value for Money
Pros:

A very clean room with ensuite in the High Street Canterbury. It is over a pub but it was very quiet when we were there on a wednesday evening. Ear plugs are supplied if noise is an issue. Very good toiletries and towels. Good coffee machine.

Cons:

The room could be noisy, I imagine, on a Friday or Saturday night but why not stay in the bar til late. We love our tea in the morning but the coffee machine does not provide water and there is no kettle. I would prefer tea to be provided rather than just coffee.

2026-04-16 • via Nuitee