The Hugo - Hotel Concept Canterbury

Hotels
8.7 (1200 reviews)
19 St Peters Street , Canterbury , gb

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Comfortable and clean rooms
Great location
Cons:
Noise from adjacent rooms
Room size could be larger

Categories

Cleanliness
8.55
Clean and very tidy appearance, with an immaculate bathroom, but noise from neighbors affected perception.
Service
9.05
Ben was very accommodating and responded promptly to messages.
Location
9.05
Superbly located for the centre, close to lots of parking, restaurants, and attractions.
Room Quality
8.55
Very comfortable with a modern design, but some issues with noise and small room sizes.
Amenities
8.55
Great coffee machine and thoughtful extras like brioche and fresh milk.
Value for Money
8.55
Excellent value with comfortable accommodations and convenient location.
Food and Beverage
8.55
Nice addition of snacks and coffee, but could offer more variety of tea.
Overall Experience
8.75
A very enjoyable stay with great accommodations and friendly service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:08

Property Description

Luxurious Accommodation
Experience the epitome of luxury at The Hugo - Hotel Concept Canterbury, where every room is designed with BoConcept furnishings and Temple Spa toiletries. Enjoy city views and air-conditioning in select units, ensuring a comfortable stay.

Prime Location
Conveniently situated on Canterbury High Street, our hotel is a stone's throw away from major attractions like Canterbury Cathedral, the University of Kent, and The Marlowe Theatre. Immerse yourself in the vibrant atmosphere of Peter’s Street, surrounded by independent shops, restaurants, and nightlife options.

Nearby Attractions
Explore the wildlife at Howletts Wild Animal Park and Howletts Zoo, both just a short distance from our hotel. With London Southend Airport within easy reach, your travel convenience is guaranteed.

Book your stay at The Hugo - Hotel Concept Canterbury now and indulge in a truly unforgettable experience.

Important information:

Parking is available off-site and may be chargeable. Please contact the property for more information at least 24 hours before arrival.

Please note The Hugo has no reception. Details about check-in will be sent to guests by the property prior to arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1200 reviews
Cleanliness: 8.55
Service: 9.05
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.75
I
Iuzyshyna • solo_traveller • gb
8
Highly recommend
Pros:

Amazing location, clean and comfortable. Room small but everything nice and clean, nice bathroom

2026-07-18 • via Nuitee
E
Enric Benavent • solo_traveller • es
9
fantastic
Pros:

La ubicació excelent

Cons:

L'habitació és una mica petita

2026-07-18 • via Nuitee
H
Hermann • couple • de
8
Canterbury ist sehenswert und von dem zentral gelegenen Hotel gut zu besichtigen
Pros:

Die Lage im Zentrum der Stadt und das Konzept mit der Zuweisung und Schlüsselübergabe war gut.

Cons:

Die Unterstellmöglichkeit unserer Fahrräder war ein Problem, da die verschließbaren Fahrradboxen für uns nicht zu bedienen waren.

2026-07-11 • via Nuitee
M
Michael • solo_traveller • gb
8
A comfortable, centrally located apartment in the heart of Canterbury
Pros:

The apartment location is perfect for any stay. The room suitable for a short stay only due to hanging / store / floor space. Very comfortable and clean. Fantastic coffee making facilities. Bathroom was lovely - spacious, clean and well equipped. The apartment is probably better suited to a business user with limited luggage and requiring central location.

Cons:

There was limited room and hanging space. An inconvenience only - nothing major.

2026-07-08 • via Nuitee
T
Thomas • family_with_children • gb
8
Clean and contemporary. Affordable and very well located.
Pros:

Location and cleanliness

Cons:

Bit noisey

2026-07-06 • via Nuitee
E
Emma • family_with_children • gb
9
Perfect for a trip to the theatre.
Pros:

Really central. Modern. Great air con.

2026-07-05 • via Nuitee
M
Miranda • couple • nl
9
Top
Pros:

Bed en badkamer

Cons:

Lokatie naast luidruchtige club

2026-07-05 • via Nuitee
C
Cristina • family_with_children • es
10
Canterbury en el Hugo de 10
Pros:

La localización del alojamiento es perfecta... El único problema es que al estar en la calle principal de bares y tiendas, se escucha algo de ruido... Pero nos dejaron tapones para los oídos para cada huésped... qué detalle!!
Nos dejaron una cesta con algo de picar y cafés buenísimos...la cocina muy bien equipada...

2026-07-05 • via Nuitee
J
Justin • couple • be
6
Lovely property with next to no storage space
Pros:

Location, aircon, shower

Cons:

No storage space in room or bathroom
Not much place to hang clothes
Cleaning staff sometimes only cleaned half the room

2026-07-03 • via Nuitee
J
Jeremy • extended_group • gb
8
Pros:

Well located in central Canterbury and reasonably priced. Quite a spacious apartment that can easily accommodate 4 people.

Cons:

The decor was a little tired in parts, and there was some significant street noise at night. The main problem was how hot the flat was. The windows were only able to open a crack, but the place felt like it needed thoroughly airing.

2026-07-03 • via Nuitee
S
Sarah • couple • gb
9
Great location; tiny bijou apartment
Pros:

Location was excellent - city centre and walkable from the train station. Tiny apartment - bedroom and bathroom, with coffee machine. Beautifully appointed and clean. Great French patisserie opposite for breakfast

Cons:

Nothing really other than could do with a glass as well as coffee cups!

2026-07-03 • via Nuitee
D
David • couple • gb
9
Great short stay accommodation
Pros:

City centre, 5 minutes to train station
Very clean and good facilities

Cons:

People have mentioned the noise, but wasn’t a problem for us

2026-06-30 • via Nuitee
D
Damian • extended_group • gb
8
Absolutely great, we would 100% stay there again
Pros:

Really great location, big rooms, nice area to sit away from rooms as we were two couples

Cons:

Having to pay for toiletries

2026-06-30 • via Nuitee
W
Wayne Delandro • solo_traveller • gb
10
Surprisingly very nice
Pros:

Very clean and tidy with air conditioned room. Shower room was very good

Cons:

No parking on site but plenty near by parking

2026-06-28 • via Nuitee
B
Bolton • solo_traveller • gb
9
Pros:

Location excellent and air conditioning very much appreciated as extremely hor during our stay. Excellent shower too.

Cons:

A fridge would have been good but we enjoyed stay very much.

2026-06-27 • via Nuitee
J
James • couple • gb
10
Couldn't complain about anything really. Great place for a short stay in Canterbury.
Pros:

Great central location. Small, but modern with everything you need. Informative host. Would definitely recommend to family and friends. Weather was exceptionally hot, but when we arrived, the air conditioning had been switched on and the room was super cool.

Cons:

Probably a lack of cupboard space but not really an issue for a short stay.

2026-06-25 • via Nuitee
P
P4z • solo_traveller • gb
9
Pros:

I love the central location, it's style and, in the current weather, the air conditioning. This was my second time staying and it definitely won't be my last.

Cons:

I didn't like leaving.

2026-06-23 • via Nuitee
T
Thomas • couple • de
9
Sehr stimmig, ein Wohlfühlerlebnis
Pros:

Die Lage inmitten der Altstadt ist super, das Zimmer dürfte etwas größer sein, außer dem Doppelbett passt nicht viel rein, aber es ist nett eingerichtet, modern und comfortabel, sehr zu empfehlen

2026-06-23 • via Nuitee
W
Wheatley • solo_traveller • gb
10
Pros:

The room was lovely, comfortable bed, lovely clean modern bathroom and fantastic location

Cons:

My husband thought the room was a little small

2026-06-22 • via Nuitee
H
Heidi • solo_traveller • de
9
Nearly perfect
Pros:

Nearly perfect! All new and modern, good quality beds and towels. Buns, coffee and tea were provided. Easy access. Friendly pub "lady luck" in the building, lovely to sit outside and enjoy the atmosphere in the street, all attractions very close by. Car parking only 5 minutes walk.

Cons:

Music from the pub next door went on too long. Windows are to open only 10 centimetres, therefore it was too warm.

2026-06-22 • via Nuitee