The Hugo - Hotel Concept Canterbury

Hotels
8.7 (1222 reviews)
19 St Peters Street , Canterbury , gb
+44 1227 209903

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Comfortable and clean rooms
Great location
Cons:
Noise from adjacent rooms
Room size could be larger

Categories

Cleanliness
8.55
Clean and very tidy appearance, with an immaculate bathroom, but noise from neighbors affected perception.
Service
9.05
Ben was very accommodating and responded promptly to messages.
Location
9.05
Superbly located for the centre, close to lots of parking, restaurants, and attractions.
Room Quality
8.55
Very comfortable with a modern design, but some issues with noise and small room sizes.
Amenities
8.55
Great coffee machine and thoughtful extras like brioche and fresh milk.
Value for Money
8.55
Excellent value with comfortable accommodations and convenient location.
Food and Beverage
8.55
Nice addition of snacks and coffee, but could offer more variety of tea.
Overall Experience
8.75
A very enjoyable stay with great accommodations and friendly service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:08

Property Description

Luxurious Accommodation
Experience the epitome of luxury at The Hugo - Hotel Concept Canterbury, where every room is designed with BoConcept furnishings and Temple Spa toiletries. Enjoy city views and air-conditioning in select units, ensuring a comfortable stay.

Prime Location
Conveniently situated on Canterbury High Street, our hotel is a stone's throw away from major attractions like Canterbury Cathedral, the University of Kent, and The Marlowe Theatre. Immerse yourself in the vibrant atmosphere of Peter’s Street, surrounded by independent shops, restaurants, and nightlife options.

Nearby Attractions
Explore the wildlife at Howletts Wild Animal Park and Howletts Zoo, both just a short distance from our hotel. With London Southend Airport within easy reach, your travel convenience is guaranteed.

Book your stay at The Hugo - Hotel Concept Canterbury now and indulge in a truly unforgettable experience.

Important information:

Parking is available off-site and may be chargeable. Please contact the property for more information at least 24 hours before arrival.

Please note The Hugo has no reception. Details about check-in will be sent to guests by the property prior to arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1222 reviews
Cleanliness: 8.55
Service: 9.05
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.75
D
Diana • solo_traveller • nl
10
Mooie kamer met prachtige badkamer in centrum
Pros:

Ligging was top: in een van de hoofdstraten van het centrum.

Cons:

1 nacht parkeren was 30 pond (35 euro).

2026-08-13 • via Nuitee
L
Luca • couple • it
9
Bellissima camera nel centro di Canterbury
Pros:

Posizione super centrale, a 10 minuti a piedi dalla cattedrale. Struttura pulita e nuova, self check in con codice fornito via messaggio dal proprietario.

Cons:

Per noi non è stato un problema ma all’ingresso ci sono delle ripide scale non agibili per chiunque.

2026-08-12 • via Nuitee
A
Andrew • couple • gb
9
2026-08-11 • via Nuitee
C
Carsten • family_with_children • de
10
2026-08-10 • via Nuitee
S
Sibylle • couple • ch
9
très bien !
Pros:

La chambre était très bien située et très propre.

Cons:

La chambre était très petite, le lit occupait tout l’espace. Pour une nuit, cela ne posait pas problème mais ça peut être embêtant pour plusieurs nuits.

2026-08-06 • via Nuitee
L
Lena • couple • at
9
Pros:

Perfect place to stay at if you’re visiting for a night or two.

2026-08-06 • via Nuitee
A
Anja • family_with_children • de
8
2026-08-05 • via Nuitee
M
Merryne • couple • au
8
Good location
Pros:

Location

Cons:

Small room

2026-08-05 • via Nuitee
R
Roel • family_with_children • nl
9
Een super ruim en groot appartement midden in het centrum.
Pros:

Ruim appartement met twee grote slaapkamers!
Grote badkamer waar de kinderen lekker in bad konden gaan.
Super centraal.
Uitzicht op de Kathedraal.
Wat aanwezige producten bij aankomst zeer welkom!

Cons:

Parkeren kan in de buurt, maar daar hangt meteen ook een prijskaartje aan.
Door de centrale plek ook gehorig. Veel geluid vanaf de straat.

2026-08-05 • via Nuitee
U
Ulrike • solo_traveller • de
10
Pros:

Mitten in der Innenstadt gelegen. Kleines aber sehr ansprechendes Doppelzimmer.

2026-08-05 • via Nuitee
M
Michael Sallis • couple • gb
5
I appreciate it was cheaper than Travelodge and Premier Inn.
Pros:

The large shower room was exceptional. Probably the best shower room I've ever encountered.
The aircon worked very well.
Lighting, and their controls were very good.
Location was good, close to the West Gate end of Canterbury. Just a 7-minute walk from Canterbury West train station.

Cons:

The double bed only just fitted in the width of the room, with very limited space either side.
We used one of the many cushions to try to wedge the curtain shut at night.
There was loud music from the adjacent pub at night, but appreciate this was Thursday and Friday night.
We could hear a lot of low-level conversation from an adjacent room.
It was a shame there wasn't a traditional kettle available - no tea-making facilities, just 'posh' coffee!
No storage space. We 'lived' out from our luggage which we had to stack up against the window.

2026-08-04 • via Nuitee
T
Tabea • couple • de
7
Pros:

Wir hatten das Zimmer Nummer 2, das größer war, als wir erwartet hattet. Mit einem großen Koffer und einem Handgepäckskoffer konnten wir uns für zwei Nächte hier arrangieren. Das Bad ist erstaunlich groß und modern gewesen. Die ruhigere Lage des Zimmers nach hinten raus und die Möglichkeit, das Fenster etwas zu öffnen, hat uns gefallen. Auch die Lage in der Innenstadt war perfekt!

Cons:

Die Sauberkeit hätte auf einem höheren Standard sein können. Es waren Haare auf der Bettwäsche bei Ankunft und ein großer Fleck auf der Bettwäsche. Netterweise hat das Personal am nächsten Tag alles gewechselt und gereinigt. Die Kommunikation dabei war zuvorkommend.

2026-08-03 • via Nuitee
J
Jennifer • couple • gb
6
Pleasant but cramped !
Pros:

Location

Cons:

Deluxe Double it wasn’t it’s a single for single occupancy

2026-08-03 • via Nuitee
P
P.C. • solo_traveller • nl
9
Prima verblijf!
Pros:

De locatie en het comfort van de kaner.

Cons:

Het geluid van de muziek van de onderliggende bar. Dit ging door tot 01.00 uur 's nachts. Wel fijn dat er oordoppen lagen als service.

2026-07-25 • via Nuitee
D
David • couple • gb
10
Perfect location and value for money
Pros:

Ideal and central location

Cons:

Everything was great

2026-07-23 • via Nuitee
D
David • extended_group • nl
9
Knus plekje in het centrum met alles wat je nodig hebt
Pros:

Alles was top geregeld

Cons:

Eigenlijk niks

2026-07-21 • via Nuitee
S
stephane • solo_traveller • be
9
Pros:

Ligging.
Hippe kamer.

2026-07-21 • via Nuitee
S
Sylvia • solo_traveller • de
10
2026-07-20 • via Nuitee
J
Julia • extended_group • de
10
Sehr zu empfehlen
Pros:

Super gut gelegen, wunderbar mit Klimaanlage, sehr sauber, super!

2026-07-19 • via Nuitee
J
Jurgen • couple • be
9
Een mooie afsluiter van een roadtrip door Zuid-Engeland
Pros:

Zeer nette kamer

Cons:

Niks

2026-07-19 • via Nuitee