The Hugo - Hotel Concept Canterbury

Hotels
8.7 (1188 reviews)
19 St Peters Street , Canterbury , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Comfortable and clean rooms
Great location
Cons:
Noise from adjacent rooms
Room size could be larger

Categories

Cleanliness
8.55
Clean and very tidy appearance, with an immaculate bathroom, but noise from neighbors affected perception.
Service
9.05
Ben was very accommodating and responded promptly to messages.
Location
9.05
Superbly located for the centre, close to lots of parking, restaurants, and attractions.
Room Quality
8.55
Very comfortable with a modern design, but some issues with noise and small room sizes.
Amenities
8.55
Great coffee machine and thoughtful extras like brioche and fresh milk.
Value for Money
8.55
Excellent value with comfortable accommodations and convenient location.
Food and Beverage
8.55
Nice addition of snacks and coffee, but could offer more variety of tea.
Overall Experience
8.75
A very enjoyable stay with great accommodations and friendly service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:08

Property Description

Luxurious Accommodation
Experience the epitome of luxury at The Hugo - Hotel Concept Canterbury, where every room is designed with BoConcept furnishings and Temple Spa toiletries. Enjoy city views and air-conditioning in select units, ensuring a comfortable stay.

Prime Location
Conveniently situated on Canterbury High Street, our hotel is a stone's throw away from major attractions like Canterbury Cathedral, the University of Kent, and The Marlowe Theatre. Immerse yourself in the vibrant atmosphere of Peter’s Street, surrounded by independent shops, restaurants, and nightlife options.

Nearby Attractions
Explore the wildlife at Howletts Wild Animal Park and Howletts Zoo, both just a short distance from our hotel. With London Southend Airport within easy reach, your travel convenience is guaranteed.

Book your stay at The Hugo - Hotel Concept Canterbury now and indulge in a truly unforgettable experience.

Important information:

Parking is available off-site and may be chargeable. Please contact the property for more information at least 24 hours before arrival.

Please note The Hugo has no reception. Details about check-in will be sent to guests by the property prior to arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1188 reviews
Cleanliness: 8.55
Service: 9.05
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.75
B
Bolton solo_traveller gb
9
Pros:

Location excellent and air conditioning very much appreciated as extremely hor during our stay. Excellent shower too.

Cons:

A fridge would have been good but we enjoyed stay very much.

2026-06-27 via Nuitee
J
James couple gb
10
Couldn't complain about anything really. Great place for a short stay in Canterbury.
Pros:

Great central location. Small, but modern with everything you need. Informative host. Would definitely recommend to family and friends. Weather was exceptionally hot, but when we arrived, the air conditioning had been switched on and the room was super cool.

Cons:

Probably a lack of cupboard space but not really an issue for a short stay.

2026-06-25 via Nuitee
T
Thomas couple de
9
Sehr stimmig, ein Wohlfühlerlebnis
Pros:

Die Lage inmitten der Altstadt ist super, das Zimmer dürfte etwas größer sein, außer dem Doppelbett passt nicht viel rein, aber es ist nett eingerichtet, modern und comfortabel, sehr zu empfehlen

2026-06-23 via Nuitee
P
P4z solo_traveller gb
9
Pros:

I love the central location, it's style and, in the current weather, the air conditioning. This was my second time staying and it definitely won't be my last.

Cons:

I didn't like leaving.

2026-06-23 via Nuitee
H
Heidi solo_traveller de
9
Nearly perfect
Pros:

Nearly perfect! All new and modern, good quality beds and towels. Buns, coffee and tea were provided. Easy access. Friendly pub "lady luck" in the building, lovely to sit outside and enjoy the atmosphere in the street, all attractions very close by. Car parking only 5 minutes walk.

Cons:

Music from the pub next door went on too long. Windows are to open only 10 centimetres, therefore it was too warm.

2026-06-22 via Nuitee
K
Kim extended_group be
10
2026-06-22 via Nuitee
W
Wheatley solo_traveller gb
10
Pros:

The room was lovely, comfortable bed, lovely clean modern bathroom and fantastic location

Cons:

My husband thought the room was a little small

2026-06-22 via Nuitee
M
Marie-Claude couple ca
10
2026-06-21 via Nuitee
P
Paul solo_traveller gb
9
2026-06-21 via Nuitee
S
Snica couple hr
8
Excellent location, very good value
Pros:

Excellent location with a large public parking nearby. Very quiet despite location, but it was Wednesday. Great communication.

Cons:

Narrow and steep stairs may not be suited for everyone.

2026-06-19 via Nuitee
H
HugoZ solo_traveller nl
9
Mooie kamer op een prima locatie
Pros:

De locatie in het centrum, fijne stoelen en fijn bed.

Cons:

Mini koelkast zou fijn zijn

2026-06-18 via Nuitee
A
anthony couple gb
1
A great shame
Pros:

I am trying to contact you regarding our stay proposed stay at the Hugo hotel concept hotel in fact we didn't stay,we had directions sent to us by the manager , on arrival at Canterbury we could not find the property,we spent the best part of two hours driving around the city, we contacted shopkeepers, and other local folk to help and none of them were able to.a manager of a flower shop suggested parking at a public car park and walk around which I am not able to do.eventualy we booked into the premier inn I have texted the manager regarding the situation and he suggested I talk to you, as I requested a refund of all costs we incurred
Many Thanks Marcia and Tony Hughes

2026-06-15 via Nuitee
C
Chastinne solo_traveller gb
9
Worth the stay! Recomended!
Pros:

It’s within the city center. Closed to the garden and to the cathedral. Room is clean no doubt about it. Good for the price.

Cons:

A little bit tricky to find because their sign is not that obvious, we asked the restaurant beside them and we are lucky that the waitress has experienced the same situation like us and was able to help.

A small foldable table would help as well, to eat our take aways. But overall, 9/10👍🏻

2026-06-15 via Nuitee
S
Sara solo_traveller gb
8
Pros:

Good location, modern and clean

Cons:

You were not allowed to have music or the TV on after 11 yet in-between 2 pubs and noise level was not great

2026-06-14 via Nuitee
L
Linda solo_traveller gb
10
Pros:

Lovely room in a fabulous location.Very clean and had great facilities.

Cons:

When we stay again would go for larger room - saying that the room was small, but perfect.

2026-06-13 via Nuitee
T
Tine couple nl
8
2026-06-12 via Nuitee
A
andrew couple gb
10
2026-06-12 via Nuitee
R
Rachel solo_traveller gb
9
very enjoyable
Pros:

excellent location
lovely bathroom
very clean

2026-06-12 via Nuitee
A
Ahimsya solo_traveller my
8
2026-06-10 via Nuitee
E
emiliano solo_traveller it
10
Pros:

La posizione

Cons:

Niente

2026-06-10 via Nuitee