The Hugo - Hotel Concept Canterbury

Hotels
8.7 (1114 reviews)
19 St Peters Street , Canterbury , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Comfortable and clean rooms
Great location
Cons:
Noise from adjacent rooms
Room size could be larger

Categories

Cleanliness
8.55
Clean and very tidy appearance, with an immaculate bathroom, but noise from neighbors affected perception.
Service
9.05
Ben was very accommodating and responded promptly to messages.
Location
9.05
Superbly located for the centre, close to lots of parking, restaurants, and attractions.
Room Quality
8.55
Very comfortable with a modern design, but some issues with noise and small room sizes.
Amenities
8.55
Great coffee machine and thoughtful extras like brioche and fresh milk.
Value for Money
8.55
Excellent value with comfortable accommodations and convenient location.
Food and Beverage
8.55
Nice addition of snacks and coffee, but could offer more variety of tea.
Overall Experience
8.75
A very enjoyable stay with great accommodations and friendly service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:08

Property Description

Luxurious Accommodation
Experience the epitome of luxury at The Hugo - Hotel Concept Canterbury, where every room is designed with BoConcept furnishings and Temple Spa toiletries. Enjoy city views and air-conditioning in select units, ensuring a comfortable stay.

Prime Location
Conveniently situated on Canterbury High Street, our hotel is a stone's throw away from major attractions like Canterbury Cathedral, the University of Kent, and The Marlowe Theatre. Immerse yourself in the vibrant atmosphere of Peter’s Street, surrounded by independent shops, restaurants, and nightlife options.

Nearby Attractions
Explore the wildlife at Howletts Wild Animal Park and Howletts Zoo, both just a short distance from our hotel. With London Southend Airport within easy reach, your travel convenience is guaranteed.

Book your stay at The Hugo - Hotel Concept Canterbury now and indulge in a truly unforgettable experience.

Important information:

Parking is available off-site and may be chargeable. Please contact the property for more information at least 24 hours before arrival.

Please note The Hugo has no reception. Details about check-in will be sent to guests by the property prior to arrival.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1114 reviews
Cleanliness: 8.55
Service: 9.05
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.75
M
Matt • couple • gb
10
Excellent room and location. A real warmth about the place.
Pros:

Perfect location. Wonderful room and bathroom. Felt very homely.

2026-04-17 • via Nuitee
B
Beverley • couple • gb
8
Excellent Value for Money
Pros:

A very clean room with ensuite in the High Street Canterbury. It is over a pub but it was very quiet when we were there on a wednesday evening. Ear plugs are supplied if noise is an issue. Very good toiletries and towels. Good coffee machine.

Cons:

The room could be noisy, I imagine, on a Friday or Saturday night but why not stay in the bar til late. We love our tea in the morning but the coffee machine does not provide water and there is no kettle. I would prefer tea to be provided rather than just coffee.

2026-04-16 • via Nuitee
J
JulesW68 • solo_traveller • gb
9
Pros:

The location and it was very comfortable

Cons:

The only downside was there was no kettle

2026-04-15 • via Nuitee
K
Kate • family_with_children • gb
8
Great stay in the centre of Canterbury
Pros:

Great location, right in the centre of town. Lovely apartment and spacious. Appreciated the little extras like the milk and pain au chocolats!

Cons:

The front bedroom was quite noisy at night but to be expected given the location.

2026-04-12 • via Nuitee
I
Ian • couple • gb
9
I had an incredible stay. Hosts are very easy to talk to an attentive. Incredible location. Would stay again! :) thank y
Pros:

The feel of the place aswell as the location

Cons:

Thinness of the bedroom windows

2026-04-12 • via Nuitee
J
Jayne • couple • gb
8
2026-04-11 • via Nuitee
• couple • gb
1
2026-04-08 • via Nuitee
D
Dale • couple • gb
10
Fabulous - am looking forward to staying again when down that way !
Pros:

Extremely clean, modern, fresh and a delight in comparison to many of the outdated hotels in the area, that need more than a lick of paint - this is a hidden gem.

Cons:

The bars in close proximity might upset some people - but to be honest the music from them was off by 10.00pm - so was totally acceptable for me (and it was good music to listen to)

2026-04-07 • via Nuitee
D
Despoina • couple • gb
9
2026-04-05 • via Nuitee
J
Jo • solo_traveller • gb
10
Great central location, comfortable stay.
Pros:

Really good location, simple self check-in, very comfortable with excellent shower, quality toiletries and good coffee

Cons:

It was pretty good

2026-04-03 • via Nuitee
L
Lena • family_with_children • de
9
Pros:

Die Lage war super, direkt in der Innenstadt. Die Wohnung war ausreichend groß und schön eingerichtet.
Parken ist in direkter Umgebung sehr teuer, aber der Vermieter hat uns einen Tipp gegeben wo wir kostenlos parken konnten. Zu Fuß 10 Minuten, also kein Problem.

Cons:

Die Matratzen auf den Betten waren sehr,sehr weich. Unsere Kinder fanden das toll, aber für uns waren sie sehr unbequem.

2026-04-03 • via Nuitee
T
Tong • family_with_children • my
10
2026-04-01 • via Nuitee
P
Paul • couple • gb
2
Pros:

Location, great

Cons:

Room was tiny, beyond tiny.
No reception on the tv, had to sign up to netflix to watch something.
Only a couple of inches each side of the bed, so extremely hard to get in or out

2026-04-01 • via Nuitee
G
Giulia • extended_group • it
8
2026-03-31 • via Nuitee
I
Iza • couple • pl
10
2026-03-27 • via Nuitee
J
Julian • solo_traveller • gb
8
Convenient. Clean. Quiet
Pros:

Clean. Central. Good arriving instructions . Quiet

Cons:

Would have liked a secure bicycle parking area

2026-03-26 • via Nuitee
L
Laicey • couple • gb
10
Great stay!
Pros:

Great communication from host, perfect location for Marlowe theatre and centre of Canterbury. In walking distance from train station and great restaurants

Cons:

-

2026-03-22 • via Nuitee
L
Laicey • couple • gb
10
Perfect location!
Pros:

Great location, everything we needed, communication was perfect with host!

Cons:

Nothing

2026-03-22 • via Nuitee
N
Nicolas • family_with_children • fr
9
Agréable et confortable
Pros:

Très propre. Appartement confortable et hyper pratique pour explorer la ville, faire des allers retours.

Cons:

La chambre qui donne sur la rue est plus bruyante le soir à cause des pubs en bas. Mais c’était déjà précisé dans les commentaires.

2026-03-16 • via Nuitee
B
Bengi Helin • family_with_children • gb
9
Lovely stay in the centre of Canterbury
Pros:

The property exceeded our expectations, especially with the living area. Kitchen was fully equipped also with coffee and some snacks. Bathrooms had lovely toiletries, and everything was super clean.

Cons:

The hot water was not enough for 3 of us to shower back to back. Also, it got a bit noisy on a Friday evening as you are on the high street but the property had ear plugs if you needed them. Other than that all was great!

2026-03-09 • via Nuitee