The Hugo - Hotel Concept Canterbury

Hotels
8.7 (1222 reviews)
19 St Peters Street , Canterbury , gb
+44 1227 209903

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Non-smoking throughout
Daily housekeeping
See all facilities

Review Highlights

Pros:
Comfortable and clean rooms
Great location
Cons:
Noise from adjacent rooms
Room size could be larger

Categories

Cleanliness
8.55
Clean and very tidy appearance, with an immaculate bathroom, but noise from neighbors affected perception.
Service
9.05
Ben was very accommodating and responded promptly to messages.
Location
9.05
Superbly located for the centre, close to lots of parking, restaurants, and attractions.
Room Quality
8.55
Very comfortable with a modern design, but some issues with noise and small room sizes.
Amenities
8.55
Great coffee machine and thoughtful extras like brioche and fresh milk.
Value for Money
8.55
Excellent value with comfortable accommodations and convenient location.
Food and Beverage
8.55
Nice addition of snacks and coffee, but could offer more variety of tea.
Overall Experience
8.75
A very enjoyable stay with great accommodations and friendly service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:08

Property Description

Luxurious Accommodation
Experience the epitome of luxury at The Hugo - Hotel Concept Canterbury, where every room is designed with BoConcept furnishings and Temple Spa toiletries. Enjoy city views and air-conditioning in select units, ensuring a comfortable stay.

Prime Location
Conveniently situated on Canterbury High Street, our hotel is a stone's throw away from major attractions like Canterbury Cathedral, the University of Kent, and The Marlowe Theatre. Immerse yourself in the vibrant atmosphere of Peter’s Street, surrounded by independent shops, restaurants, and nightlife options.

Nearby Attractions
Explore the wildlife at Howletts Wild Animal Park and Howletts Zoo, both just a short distance from our hotel. With London Southend Airport within easy reach, your travel convenience is guaranteed.

Book your stay at The Hugo - Hotel Concept Canterbury now and indulge in a truly unforgettable experience.

Important information:

Parking is available off-site and may be chargeable. Please contact the property for more information at least 24 hours before arrival.

Please note The Hugo has no reception. Details about check-in will be sent to guests by the property prior to arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1222 reviews
Cleanliness: 8.55
Service: 9.05
Location: 9.05
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.75
P
Paula • family_with_children • nl
10
Pros:

Perfect location, nice room, very responsive hosts

Cons:

It is noisy because building is very old, however you stay in top location :)

2026-08-25 • via Nuitee
A
Amporful • solo_traveller • gb
10
Pros:

The location was absolutely perfect!

Cons:

Only downsize would be if you’re not careful you could completely miss the property because of its location but overall it’s still great!

2026-08-25 • via Nuitee
D
David • family_with_children • us
9
2026-08-25 • via Nuitee
R
Rosalind • solo_traveller • au
9
Cute 2 bedroom apartment
Pros:

It was close to areas we wanted to go e.g. Caterbury Cathedral etc

Cons:

As it Friday night there we live bands playing so if you were hoping for a quiet night then this is not a place for you. Also, there a steep stairs. Not good if you have number of luggages. It was a bit hot at the start.

2026-08-24 • via Nuitee
M
Melanie • couple • de
10
Wir hatten eine super ruhige Nacht in hervorragender Lage mitten in der Fußgängerzone - sehr toll!
Pros:

Die Lage war außergewöhnlich toll - mitten in der Fußgängerzone hat man in wenigen Schritten alle möglichen Läden und Pubs direkt vor der Tür, die Kathedrale war 100 Meter fußläufig erreichbar. Und trotzdem war es nachts nicht laut, das Hotel nicht so hellhörig wie befürchtet. Das Zimmer war zwar sehr klein, aber top ausgestattet und das große Bett sehr bequem. Check-In super easy, und die Vorab-Kommunikation zum Parken super ausführlich.

Cons:

Das Einzige was man wissen muß ist, dass man sein Gepäck schon ein paar Meter tragen muß, die nächstgelegenede Parkmöglichkeit (auch zum Be- und Entladen) ist ein paar Meter entfernt - aber nicht schlimm wenn man mit leichtem Gepäck reist!

2026-08-24 • via Nuitee
J
Josep • solo_traveller • es
9
2026-08-24 • via Nuitee
J
Julie • solo_traveller • fr
8
Pros:

Le lit était très confortable et l'emplacement idéal pour visiter Canterbury !

Cons:

Une certaine odeur ressortait des évacuations dans la salle de bain

2026-08-23 • via Nuitee
C
Celestri • solo_traveller • it
10
2026-08-20 • via Nuitee
M
Marchi • couple • it
8
Alloggio centrale e moderno, spazioso e confortevole.
Pros:

La posizione e la camera silenziosa sul retro, provvista di macchina per il caffè e prodotti per il bagno.

Cons:

L’assenza di un punto di raccolta per poter lasciare i bagagli arrivando e andando via. La troppa luce dalle finestre.

2026-08-18 • via Nuitee
J
Jane • solo_traveller • gb
9
Lovely weekend
Pros:

Location and air con. Nice products

Cons:

A small fridge for milk and water in the heat would have been great. But everything on your doorstep if needed

2026-08-17 • via Nuitee
D
Diana • solo_traveller • nl
10
Mooie kamer met prachtige badkamer in centrum
Pros:

Ligging was top: in een van de hoofdstraten van het centrum.

Cons:

1 nacht parkeren was 30 pond (35 euro).

2026-08-13 • via Nuitee
L
Luca • couple • it
9
Bellissima camera nel centro di Canterbury
Pros:

Posizione super centrale, a 10 minuti a piedi dalla cattedrale. Struttura pulita e nuova, self check in con codice fornito via messaggio dal proprietario.

Cons:

Per noi non è stato un problema ma all’ingresso ci sono delle ripide scale non agibili per chiunque.

2026-08-12 • via Nuitee
A
Andrew • couple • gb
9
2026-08-11 • via Nuitee
C
Carsten • family_with_children • de
10
2026-08-10 • via Nuitee
L
Lena • couple • at
9
Pros:

Perfect place to stay at if you’re visiting for a night or two.

2026-08-06 • via Nuitee
S
Sibylle • couple • ch
9
très bien !
Pros:

La chambre était très bien située et très propre.

Cons:

La chambre était très petite, le lit occupait tout l’espace. Pour une nuit, cela ne posait pas problème mais ça peut être embêtant pour plusieurs nuits.

2026-08-06 • via Nuitee
U
Ulrike • solo_traveller • de
10
Pros:

Mitten in der Innenstadt gelegen. Kleines aber sehr ansprechendes Doppelzimmer.

2026-08-05 • via Nuitee
A
Anja • family_with_children • de
8
2026-08-05 • via Nuitee
M
Merryne • couple • au
8
Good location
Pros:

Location

Cons:

Small room

2026-08-05 • via Nuitee
R
Roel • family_with_children • nl
9
Een super ruim en groot appartement midden in het centrum.
Pros:

Ruim appartement met twee grote slaapkamers!
Grote badkamer waar de kinderen lekker in bad konden gaan.
Super centraal.
Uitzicht op de Kathedraal.
Wat aanwezige producten bij aankomst zeer welkom!

Cons:

Parkeren kan in de buurt, maar daar hangt meteen ook een prijskaartje aan.
Door de centrale plek ook gehorig. Veel geluid vanaf de straat.

2026-08-05 • via Nuitee