فندق قصر الاندلس الذهبي - Alandalus Golden Palace Hotel

Hotels
4.1 (6497 reviews)
شارع سعد بن معاذ , Al Madinah , sa

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location near key attractions
Proximity to major sites
Cons:
Poor cleanliness
Inadequate service
Room quality issues

Categories

Cleanliness
2.16
Multiple reviews highlighted issues with the cleanliness of the rooms, such as dirty linens and bathrooms.
Service
4.63
While service was criticized in some reviews, location and proximity to sites provide some justification for a higher score.
Location
8.17
Numerous reviews praised the hotel's location near key attractions.
Room Quality
2.62
Guests reported issues with room conditions, including bugs, congestion, and maintenance problems.
Amenities
3.15
Several complaints about lack of towels and slow elevators affected this category.
Value for Money
3.61
General sentiment indicates that guests felt the hotel did not offer good value corresponding to the amenities and service.
Food and Beverage
4.16
No specific mention, assuming a neutral standard quality for this hotel tier.
Overall Experience
4.33
General demographic sentiment reflected disappointment, but some positive experiences were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:34

Property Description

Central Location: Situated in the heart of Al Madinah and less than 1 km from Al-Masjid an-Nabawi.
Multilingual Staff: Arabic and English-speaking staff at your service.
Convenient Amenities: Enjoy free WiFi and available private parking for a hassle-free stay.

Book your stay at Al-Andalus Palace Golden for an unforgettable experience in Al Madinah.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

4.1
Based on 6497 reviews
Cleanliness: 2.16
Service: 4.63
Location: 8.17
Room Quality: 2.62
Amenities: 3.15
Value for Money: 3.61
Food and Beverage: 4.16
Overall Experience: 4.33
امينه • couple • sa
8
شكرا على حسن الاستقبال
Pros:

موظفة الاستقبال وتعاملها الجيد والمريح الموقع قريب من الحرم

Cons:

المصعد الضغط كان كبير على المصعد

2026-08-29 • via Nuitee
A
Ahmed Mohiuddin • family_with_children • sa
10
2026-08-29 • via Nuitee
عطوه • solo_traveller • sa
3
Cons:

الخدمات سيئة ولا يوجد مناشف ولا غلاية ولا كوب ولا في اهتمام

2026-08-29 • via Nuitee
A
Ashaarihjhashim • solo_traveller • my
8
2026-08-29 • via Nuitee
حسام • extended_group • eg
7
2026-08-28 • via Nuitee
J
Jawad • couple • sa
7
2026-08-28 • via Nuitee
N
Nasir • solo_traveller • pk
1
Please don't choose to stay in this hotel
Pros:

Nothing to like

Cons:

Check in was really difficult, takes almost 2 hours. No parking available. Next day went to park and i was asked to pay. Only 4 lifts and 3 of them are work8ng ok. Room service was really bad. Very small rooms and smells, bathroom are really small and leaking. At Check out asked for invoice but not provided.

2026-08-28 • via Nuitee
J
jibran • solo_traveller • ca
1
Not a good idea to rent this place
Pros:

Nothing.

Cons:

Not clean, no good elevator system. Only few. But people are more

2026-08-27 • via Nuitee
H
Halim • solo_traveller • tr
7
2026-08-27 • via Nuitee
A
Asif • family_with_children • sa
8
2026-08-26 • via Nuitee
خالد • extended_group • sa
1
تجربة سيئة
Pros:

لم يعجبني شئ سوا قربه للحرم

Cons:

الفندق متكدس ويوجد عدم تنظيم
وتم تحميل الغرف اكثر من طاقتها الاستيعابيه
حجزت غرفه ل5 اسره قالوا لي هناك 4 اسره فقط
المصعد سئ
المواقف ليست مجانية
لا يوجد خدمه غرف

2026-08-25 • via Nuitee
A
Aslam • family_with_children • sa
8
Luckily It was better than bad reviews i read
Pros:

Despite negative reviews i found the hotel clean, the staff was polite, reasonable price according to its location ( may be because i went in off season time)

Cons:

The elevator, smallest elevator i saw and total 4 elevators only. Building has 11+ floors so the elevator wastes a lot of time because only 4 person can hardly fit.

2026-08-25 • via Nuitee
R
Radiah • solo_traveller • sa
1
Pros:

Only the young lady in the reception.
Very professional and good with the customers

2026-08-25 • via Nuitee
ماجد • family_with_children • sa
4
قربه من الحرم
Pros:

قربه من الحرم النبوي والمواقف

Cons:

الاصنصيرات زحمه جدا يعني تجلس اكثر من نصف ساعه ودورات المياه متهالكه والبيبان خربانه

2026-08-24 • via Nuitee
H
Hafiz Umair • extended_group • gb
4
Disappointing experience — poor staff attitude and cleanliness standards left a lot to be desired.
Pros:

Location

Cons:

Cleanliness

2026-08-23 • via Nuitee
M
Mohd • solo_traveller • qa
5
Pros:

Near to haram

2026-08-22 • via Nuitee
A
Abohashem • solo_traveller • sa
1
Pros:

الموقع قريب نسبيا من الحرم النبوي

Cons:

للاسف الشديد معامله عمال النظافة سيئة جدا جدا

2026-08-21 • via Nuitee
N
Nouf • couple • sa
1
2026-08-21 • via Nuitee
M
Mirza • extended_group • ae
10
2026-08-21 • via Nuitee
A
alfaki • solo_traveller • sa
2
Pros:

تعامل الاسطاف

Cons:

مستوى النظافة ضعيف

2026-08-21 • via Nuitee