فندق قصر الاندلس الذهبي - Alandalus Golden Palace Hotel

Hotels
4.1 (6122 reviews)
شارع سعد بن معاذ , Al Madinah , sa

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Location near key attractions
Proximity to major sites
Cons:
Poor cleanliness
Inadequate service
Room quality issues

Categories

Cleanliness
2.16
Multiple reviews highlighted issues with the cleanliness of the rooms, such as dirty linens and bathrooms.
Service
4.63
While service was criticized in some reviews, location and proximity to sites provide some justification for a higher score.
Location
8.17
Numerous reviews praised the hotel's location near key attractions.
Room Quality
2.62
Guests reported issues with room conditions, including bugs, congestion, and maintenance problems.
Amenities
3.15
Several complaints about lack of towels and slow elevators affected this category.
Value for Money
3.61
General sentiment indicates that guests felt the hotel did not offer good value corresponding to the amenities and service.
Food and Beverage
4.16
No specific mention, assuming a neutral standard quality for this hotel tier.
Overall Experience
4.33
General demographic sentiment reflected disappointment, but some positive experiences were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 12:34

Property Description

Central Location: Situated in the heart of Al Madinah and less than 1 km from Al-Masjid an-Nabawi.
Multilingual Staff: Arabic and English-speaking staff at your service.
Convenient Amenities: Enjoy free WiFi and available private parking for a hassle-free stay.

Book your stay at Al-Andalus Palace Golden for an unforgettable experience in Al Madinah.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs SAR 30 per day.

Location

Guest Reviews

4.1
Based on 6122 reviews
Cleanliness: 2.16
Service: 4.63
Location: 8.17
Room Quality: 2.62
Amenities: 3.15
Value for Money: 3.61
Food and Beverage: 4.16
Overall Experience: 4.33
D
Danqa • family_with_children • us
8
It was pleasent and we will return again inshaallaah.
Pros:

The stuff are acomadating and treat all the guests equally and accordinglly frist come frist service

Cons:

The whole way was smeling bad and checking in was beyoind time frame.

2026-04-11 • via Nuitee
S
saeed • couple • eg
3
2026-04-11 • via Nuitee
A
ABDULAZIZ • couple • sa
4
2026-04-11 • via Nuitee
M
Mohammed Farhad • couple • gb
4
2026-04-11 • via Nuitee
I
Idrees_ahmed • family_with_children • sa
5
Only stay for location. Dont expect anything else.
Pros:

Only Location.

Cons:

Everything except location. We booked a room with 5 beds but were given a 4 beds room stating that 5 beds was not available. Check in time was 16:00 we arrived at 16:30 and had to wait for 2 hours to get checked in. Receptionist was very uncooperative. There were no towels in the room. Bathroom was not very clean. We stayed in Ramadan it was kind of very annoying.

2026-04-11 • via Nuitee
T
Tariq • family_with_children • sa
5
2026-04-11 • via Nuitee
عبدالله • couple • sa
3
2026-04-11 • via Nuitee
تغريد • couple • sa
1
Cons:

الخدمه سييء جدا والنظافة

2026-04-11 • via Nuitee
سليمان • couple • sa
1
لم ولن تتكرر ابداً سيئة للغاية
Pros:

مستوى النظافة سيً جداً

Cons:

ريحة كريهة وصراصير ومفارش متسخه

2026-04-11 • via Nuitee
عسيري • couple • sa
1
2026-04-11 • via Nuitee
ابوبكر • family_with_children • ye
6
2026-04-11 • via Nuitee
A
Ali Hassan • family_with_children • pk
6
2026-04-10 • via Nuitee
E
Elmoustaph • solo_traveller • mr
3
2026-04-10 • via Nuitee
A
ABDULAZIZ • couple • sa
5
Pros:

الموقع

Cons:

النظافه لا يوجد سلة مهملات ولا مناشف ولا مياه اؤ غلايه

2026-04-10 • via Nuitee
A
Abdul • extended_group • in
1
Pros:

Location is good very near to Haram

Cons:

Hotel is not clean very bad condition

2026-04-10 • via Nuitee
W
wael khan • solo_traveller • sa
6
Pros:

staff was very kind

Cons:

elevators was very bad and people was too much

2026-04-10 • via Nuitee
سلطان • couple • sa
7
2026-04-09 • via Nuitee
A
Ashraf • extended_group • eg
10
2026-04-09 • via Nuitee
Şeref • family_with_children • tr
1
Pros:

Hiç birşeyini..

Cons:

Temizlik çok kötü. Resepsiyonda ilgi alaka sıfır. Sanki apart otel gibi mısırlı misafir ağırlıklı odalarda yemek dahi yapıyorlar. Asansör beklemekten yoruluyorsunuz. Çok kötü Bi otel. Hiçmi hiç memnun kalmadık. Otelde hiç yemek yemedik hijyen sıfır.. Kimseye tavsiye etmem.

2026-04-09 • via Nuitee
M
Mahfoudh • extended_group • sa
3
2026-04-09 • via Nuitee